THE HOSPITAL OF CENTRAL CONNECTICUT Review

Get Information, Ratings, Surveys, and Compare THE HOSPITAL OF CENTRAL CONNECTICUT to other hospitals

Overall Hospital Rating: ; HCAPS approval: 62%

Database data as of November 08, 2023

A Review of the Data

Prepared by Richard Saunders as of November 08, 2023.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of THE HOSPITAL OF CENTRAL CONNECTICUT. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with THE HOSPITAL OF CENTRAL CONNECTICUT, Survey Analysis.)

In the briefest summary, THE HOSPITAL OF CENTRAL CONNECTICUT is one of the types of hospitals called Acute Care Hospitals. It is in NEW BRITAIN, CT. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 70035. It does provide emergency services. There are 673 medical professionals and 115 doctor groups affiliated with the hospital. On average at THE HOSPITAL OF CENTRAL CONNECTICUT, emergency patients were charged $25,080. This is higher than the state average of $24,466. It is also higher than the national average of $24,355.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 62% of the patients surveyed definitely recommended THE HOSPITAL OF CENTRAL CONNECTICUT, while only 11% did not recommend going to THE HOSPITAL OF CENTRAL CONNECTICUT.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for THE HOSPITAL OF CENTRAL CONNECTICUT

Address:

100 GRAND STREET
NEW BRITAIN, CT 06050
(860) 224-5011
Click for Map

Medicare Provider Number:

70035

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Other

Overall Hospital Quality Star Rating for THE HOSPITAL OF CENTRAL CONNECTICUT

Overall Rating:



The Overall Hospital Quality Star Rating for THE HOSPITAL OF CENTRAL CONNECTICUT summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for THE HOSPITAL OF CENTRAL CONNECTICUT to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 8 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 72 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 20 %
Patients who reported that their nurses "Always" explained things in a way they could understand 72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 17 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 51 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 20 %
Patients who reported that they "Usually" received help as soon as they wanted 29 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 47 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 21 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 39 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 14 %
Patients who reported that YES, they were given information about what to do during their recovery at home 86 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 16 %
Patients who reported that YES, they did discuss whether they would need help after discharge 84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 88 %
Patients who "Agree" they understood their care when they left the hospital 47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 40 %
Patients who "Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 52 %
Patients who reported that their room and bathroom were "Always" clean 65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 43 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 23 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 16 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 59 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 62 %
Patients who reported YES, they would probably recommend the hospital 27 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of THE HOSPITAL OF CENTRAL CONNECTICUT, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the THE HOSPITAL OF CENTRAL CONNECTICUT provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for THE HOSPITAL OF CENTRAL CONNECTICUT: Not Available

Detailed table for spending and period for patients at THE HOSPITAL OF CENTRAL CONNECTICUT:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $18
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $8
Outpatient (1 to 3 days Prior to Index Hospital Admission) $136
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $27
Carrier (1 to 3 days Prior to Index Hospital Admission) $784
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,504
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $12
Carrier (During Index Hospital Admission) $1,342
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $918
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $109
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,748
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $942
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $5,871
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $62
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,588
Total (Complete Episode) $25,080

Infection Rates at THE HOSPITAL OF CENTRAL CONNECTICUT

These measures show how often patients at THE HOSPITAL OF CENTRAL CONNECTICUT contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.47 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.92 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 7,734.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 7.90 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 8.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.13 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.78 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 11,161.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 14.28 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 5.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.35 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.05 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.07 / Same
SSI - Colon Surgery: Number of Procedures 230.00 / Same
SSI - Colon Surgery: Predicted Cases 6.19 / Same
SSI - Colon Surgery: Observed Cases 2.00 / Same
SSI - Colon Surgery 0.32 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.40 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 281.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.14 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.52 / Same
MRSA Bacteremia: Upper Confidence Limit 2.68 / Same
MRSA Bacteremia: Patient Days 74,595.00 / Same
MRSA Bacteremia: Predicted Cases 4.66 / Same
MRSA Bacteremia: Observed Cases 6.00 / Same
MRSA Bacteremia 1.29 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.14 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.54 / Better
Clostridium Difficile (C.Diff): Patient Days 71,223.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 30.44 / Better
Clostridium Difficile (C.Diff): Observed Cases 9.00 / Better
Clostridium Difficile (C.Diff) 0.30 / Better

How THE HOSPITAL OF CENTRAL CONNECTICUT Compares to Other Similar Facilities

This is how THE HOSPITAL OF CENTRAL CONNECTICUT compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NEW BRITAIN, CT

Worst Hospitals in NEW BRITAIN, CT

Percentages of Complications and Deaths at THE HOSPITAL OF CENTRAL CONNECTICUT

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 11.7% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8.5% SAME
Death rate for heart failure patients 12.8% SAME
Death rate for pneumonia patients 17.7% SAME
Death rate for stroke patients 14.9% SAME
Pressure ulcer rate 1.12% SAME
Death rate among surgical inpatients with serious treatable complications 111.78% SAME
Iatrogenic pneumothorax rate 0.23% SAME
In-hospital fall with hip fracture rate 0.05% SAME
Postoperative hemorrhage or hematoma rate 2.27% SAME
Postoperative acute kidney injury requiring dialysis rate 0.78% SAME
Postoperative respiratory failure rate 3.01% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 2.61% SAME
Postoperative sepsis rate 4.24% SAME
Postoperative wound dehiscence rate 0.98% SAME
Abdominopelvic accidental puncture or laceration rate 1.43% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.96% SAME

Skilled Nursing Facilities Near THE HOSPITAL OF CENTRAL CONNECTICUT

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near THE HOSPITAL OF CENTRAL CONNECTICUT ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
St Joseph's Residence 5:
Jefferson House 5:
Essex Meadows Health Center 5:
West Hartford Health and Rehabilitation Center 5:
Touchpoints at Chestnut 5:
Cook Willow Convalescent Hospital 5:
Caleb Hitchcock Health Center 5:
Pilgrim Manor 5:
Southington Care Center 5:
Whitney Center 5:
Livewell Connecticut 5:
Manchester Rehabilitation and Healthcare Center 5:
Mclean Health Center 5:
Chestelm Health and Rehabilitation Center 5:
Twin Maples Healthcare, Inc 5:
Jerome Home 5:
Leeway, Inc 5:
Whitney Rehabilitation Care Center 5:
Portland Care and Rehab Center 5:
Touchpoints at Bloomfield 5:
Seabury 5:
Evergreen Woods 5:
Pomperaug Woods Health Center 5:
Connecticut Baptist Homes, Inc 4:
Apple Rehab Coccomo 4:
The Curtis Home St Elizabeth Center 4:
Cherry Brook Health Care Center 4:
Lutheran Home of Southbury Inc 4:
Countryside Manor of Bristol 4:
Trinity Hill Care Center 4:
Middlebury Convalescent Home, Inc 4:
Regency House Nursing and Rehabilitation Center 4:
Avon Health Center 4:
Ingraham Manor 4:
Vernon Rehabilitation and Healthcare Center 4:
River Glen Health Care Ctr 4:
Avery Nursing Home/noble Building 4:
Hebrew Center For Health and Rehabilitation 4:
Elim Park Baptist Home, Inc 4:
The Willows 4:
Water's Edge Center For Health and Rehab 4:
Ark Healthcare and Rehabilitation at Governor?s Hous 4:
Evergreen Health Care Center 4:
Saint Mary Home 4:
The Springs at Watermark East Hill 4:
Ledgecrest Health Care Center 3:
Fresh River Healthcare 3:
John L. Levitow Health Care Center 3:
60 West 3:
Meadowbrook of Granby 3:
Hamden Rehabilitation and Health Care Center 3:
Civita Care Center at Newington 3:
Maple View Manor 3:
Bel-Air Manor Nursing and Rehabilitation Center 3:
The Pines at Bristol For Nursing and Rehabilitation 3:
Monsignor Bojnowski Manor 3:
Windsor Health and Rehabilitation Center, LLC 3:
Aaron Manor Nursing and Rehabilitation 3:
Shady Knoll 3:
Touchpoints at Farmington 3:
Autumn Lake Healthcare at New Britain 3:
Kimberly Hall-South Center 3:
Glastonbury Health Care Center, Inc 3:
Cheshire House Health Care Fac 3:
The Bradley Home and Pavilion 3:
Hughes Health and Rehabilitation 3:
Chelsea Place Care Center 3:
Parkville Care Center 3:
Masonicare Health Center 3:
Apple Rehab Colchester 3:
Bloomfield Health Care Center 3:
Glendale Center 3:
Autumn Lake Healthcare at Bucks Hill 3:
Crestfield Rehabilitation Center and Fenwood Manor 3:
Beacon Brook Health Center 2:
Apple Rehab Cromwell 2:
The Guilford House 2:
Complete Care at Fox Hill 2:
Silver Springs Care Center 2:
Miller Memorial Community 2:
Apple Rehab Farmington Valley 2:
Salmon Brook Rehab and Nursing 2:
The Reservoir 2:
Valerie Manor 2:
Westside Care Center 2:
Wadsworth Glen Health Care and Rehabilitation Cent 2:
Riverside Health and Rehabilitation 2:
Torrington Center For Nursing and Rehabilitation LLC 2:
Apple Rehab Avon 2:
Mattatuck Health Care Fac 2:
Mary Wade Home, Inc 2:
Waterbury Center For Nursing and Rehabilitation LLC 2:
Complete Care at Harrington Court LLC 2:
Touchpoints at Manchester 2:
The Summit at Plantsville 2:
Parkway Pavilion Health and Rehabilitation Center 2:
The Suffield House 2:
Grimes Ynhcc 2:
Cobalt Lodge Health Care and Rehabilitation Center 2:
Gladeview Health Care Center 2:

Medical Groups Affiliated with THE HOSPITAL OF CENTRAL CONNECTICUT

There are 673 doctors and 115 medical groups that are affiliated with THE HOSPITAL OF CENTRAL CONNECTICUT.

Affiliated Doctor Groups


The list of medical professionals associated with THE HOSPITAL OF CENTRAL CONNECTICUT is very long, so we have added another pages. See a list of medical professionals associated with THE HOSPITAL OF CENTRAL CONNECTICUT.

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