About Bickford Health Care Center
Bickford Health Care Center, located in WINDSOR LOCKS, CT, is a non-profit organization that accepts Medicare and Medicaid.
Why Families Choose Bickford Health Care Center
- More Nursing Time: Staff spends 4.36 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 4.36 hrs
- Safety Record Issues
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Bickford Health Care Center provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 1 |
|
| Staffing | 5 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 386 | Jan 13, 2026 |
| Weighted Average | 339 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 20.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 3.2% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 5.5% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 4.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 100.0% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 95.1% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 7.7% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 18.3% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 21.0% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 86.4% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 8.4% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.6% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 33.7% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2024: 6 complaints
- 2025: 5 complaints
- 2026: 20 complaints
- Total: 31 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 06, 2026 | Ensure services provided by the nursing facility meet professional standards of quality. |
| May 06, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 20, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 14, 2026 | Ensure each resident receives an accurate assessment. |
| Apr 14, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Apr 14, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 14, 2026 | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. |
| Apr 14, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 14, 2026 | Have the Quality Assessment and Assurance group have the required members and meet at least quarterly |
| Mar 27, 2026 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Mar 27, 2026 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Mar 27, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 27, 2026 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 27, 2026 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 17, 2026 | Have an agreement with an approved laboratory to obtain services, if on-site laboratory services aren't provided. |
| Mar 17, 2026 | Provide timely, approved x-ray services, or have an agreement with an approved provider to obtain them. |
| Mar 17, 2026 | Administer the facility in a manner that enables it to use its resources effectively and efficiently. |
| Mar 17, 2026 | Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility. |
| Mar 17, 2026 | Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility. |
| Mar 17, 2026 | Have an agreement with at least one or more hospitals certified by Medicare or Medicaid to make sure residents can be moved quickly to the hospital when they need medical care. |
| Dec 02, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| May 22, 2025 | Ensure services provided by the nursing facility meet professional standards of quality. |
| May 22, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| May 22, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jan 03, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Sep 13, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Sep 13, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Jun 10, 2024 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. |
| Jun 10, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 10, 2024 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| Jun 10, 2024 | Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis. |
Nearby Hospitals
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JOHNSON MEMORIAL HOSPITAL
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HARTFORD HOSPITAL
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MANCHESTER MEMORIAL HOSPITAL
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HOLYOKE MEDICAL CENTER
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Owner & Operator Information
Business Entity
NEWPORT BICKFORD INC
Ownership Structure
Management & Direction
- GEORGE DONAHUE OPERATIONAL/MANAGERIAL CONTROL
- LOUIS GALLI OPERATIONAL/MANAGERIAL CONTROL
- ELAINE MADDEN OPERATIONAL/MANAGERIAL CONTROL
- KYLE MOSELEY W-2 MANAGING EMPLOYEE
- KYLE MOSELEY CORPORATE DIRECTOR
- NEWPORT BICKFORD INC OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Care One at Holyoke | N/A | 5 |
| St Joseph's Residence | N/A | 5 |
| Loomis Lakeside at Reeds Landing | N/A | 5 |
| Agawam East Rehab and Nursing | N/A | 5 |
| Southington Care Center | N/A | 5 |
| Mary's Meadow at Providence Place | N/A | 5 |
| Maple View Health and Rehabilitation Center | N/A | 5 |
| Vantage at Hampden LLC | N/A | 3 |
| Hampden Post Acute | N/A | 3 |
| 60 West | N/A | 5 |
Related Analysis
Best Nursing Homes in WINDSOR LOCKS, CT
Compare Bickford Health Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Bickford Health Care Center directly at 8606234351. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.