UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS Review

Get Information, Ratings, Surveys, and Compare UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS to other hospitals

Overall Hospital Rating: ; HCAPS approval: 70%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS, Survey Analysis.)

In the briefest summary, UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS is one of the types of hospitals called Acute Care Hospitals. It is in WORCESTER, MA. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220163. It does provide emergency services. There are 1,801 medical professionals and 212 doctor groups affiliated with the hospital. On average at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS, emergency patients were charged $27,888. This is higher than the state average of $24,534. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 70% of the patients surveyed definitely recommended UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS, while only 4% did not recommend going to UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

Address:

55 LAKE AVENUE NORTH
WORCESTER, MA 01655
(508) 334-1000
Click for Map

Medicare Provider Number:

220163

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

Overall Rating:



The Overall Hospital Quality Star Rating for UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 13 %
Patients who reported that their nurses "Always" listened carefully to them 73 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their nurses "Usually" listened carefully to them 23 %
Patients who reported that their nurses "Always" explained things in a way they could understand 74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 78 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 5 %
Patients who reported that their doctors "Usually" communicated well 17 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 11 %
Patients who reported that their doctors "Always" listened carefully to them 76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 12 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 33 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 47 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 13 %
Patients who reported that YES, they were given information about what to do during their recovery at home 87 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 14 %
Patients who reported that YES, they did discuss whether they would need help after discharge 86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 50 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 44 %
Patients who "Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 57 %
Patients who reported that their room and bathroom were "Always" clean 68 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 10 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 46 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 20 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 27 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 65 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 4 %
Patients who reported YES, they would definitely recommend the hospital 70 %
Patients who reported YES, they would probably recommend the hospital 26 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS: Not Available

Detailed table for spending and period for patients at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $24
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $60
Outpatient (1 to 3 days Prior to Index Hospital Admission) $256
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $16
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $8
Carrier (1 to 3 days Prior to Index Hospital Admission) $641
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $13,156
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $18
Carrier (During Index Hospital Admission) $1,607
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $915
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $144
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,977
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,137
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,536
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $104
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,290
Total (Complete Episode) $27,888

Infection Rates at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

These measures show how often patients at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.73 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.28 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 46,261.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 49.30 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 48.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.97 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.41 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.80 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 41,610.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 60.33 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 35.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.58 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.57 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.79 / Same
SSI - Colon Surgery: Number of Procedures 407.00 / Same
SSI - Colon Surgery: Predicted Cases 11.39 / Same
SSI - Colon Surgery: Observed Cases 12.00 / Same
SSI - Colon Surgery 1.05 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.04 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 368.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.88 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.37 / Same
MRSA Bacteremia: Upper Confidence Limit 1.02 / Same
MRSA Bacteremia: Patient Days 269,149.00 / Same
MRSA Bacteremia: Predicted Cases 23.80 / Same
MRSA Bacteremia: Observed Cases 15.00 / Same
MRSA Bacteremia 0.63 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.33 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.55 / Better
Clostridium Difficile (C.Diff): Patient Days 246,600.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 132.27 / Better
Clostridium Difficile (C.Diff): Observed Cases 57.00 / Better
Clostridium Difficile (C.Diff) 0.43 / Better

How UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS Compares to Other Similar Facilities

This is how UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WORCESTER, MA

Worst Hospitals in WORCESTER, MA

Percentages of Complications and Deaths at UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.7% SAME
Death rate for heart attack patients 11.6% SAME
Death rate for CABG surgery patients 2.8% SAME
Death rate for COPD patients 8% SAME
Death rate for heart failure patients 10.9% SAME
Death rate for pneumonia patients 15.6% Better
Death rate for stroke patients 11.5% Better
Pressure ulcer rate 1.33% Worse
Death rate among surgical inpatients with serious treatable complications 156.2% SAME
Iatrogenic pneumothorax rate 0.17% SAME
In-hospital fall with hip fracture rate 0.11% SAME
Postoperative hemorrhage or hematoma rate 2.35% SAME
Postoperative acute kidney injury requiring dialysis rate 1.06% SAME
Postoperative respiratory failure rate 7.86% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 5.2% Worse
Postoperative sepsis rate 3.8% SAME
Postoperative wound dehiscence rate 2.26% SAME
Abdominopelvic accidental puncture or laceration rate 1.04% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.15% SAME

Skilled Nursing Facilities Near UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Quaboag Rehabilitation and Skilled Care Facility 5:
Care One at Concord 5:
Rivercrest Long Term Care 5:
Beaumont Rehab and Skilled Nursing Ctr - Northboro 5:
Alliance Health at Baldwinville 5:
Seven Hills Pediatric Center 5:
Carlyle House 5:
River Terrace Rehabilitation and Healthcare Ctr 5:
Knollwood Nursing Center 5:
Oakdale Rehabilitation and Skilled Nursing Center 5:
The Commons Skilled Nursing and Rehabilitation 5:
Overlook Masonic Health Center 5:
Bethany Skilled Nursing Facility 5:
Riverbend of South Natick 5:
Matulaitis Nursing Home 5:
Whittier Westborough Transitional Care Unit 5:
Shrewsbury Nursing and Rehabilitation Center 5:
Beaumont Rehab and Skilled Nursing Ctr - Westboro 5:
Thomas Upham House 5:
Campion Health and Wellness, Inc 5:
Overlook Nursing and Rehabilitation Center 5:
Lydia Taft House 4:
Coleman House 4:
Sterling Village 4:
Holden Rehabilitation and Nursing Center 4:
Gardner Rehabilitation and Nursing Center 4:
Waterview Lodge LLC, Rehabilitation and Healthcare 4:
Lutheran Rehabilitation and Skilled Care Center 4:
Christopher House of Worcester 4:
The Highlands 4:
Vantage at Milford LLC 4:
Mary Ann Morse Nursing and Rehabilitation 4:
Adviniacare at Northbridge 4:
Casa De Ramana Rehabilitation Center 4:
Alliance Health at Maples 4:
Blaire House of Worcester 4:
Care One at Millbury 3:
Alliance Health at Marie Esther 3:
Sudbury Pines Extended Care 3:
St Antoine Residence 3:
St Francis Rehabilitation and Nursing Center 3:
Life Care Center of Acton 3:
Life Care Center of Nashoba Valley 3:
St Mary Health Care Center 3:
The Reservoir Center For Health and Rehabilitation 3:
Blackstone Valley Health and Rehabilitation 3:
Fitchburg Rehabilitation and Nursing Center 3:
Life Care Center of Merrimack Valley 3:
Fitchburg Healthcare 3:
Vantage at Chelmsford LLC 3:
Holiday Retirement Home Inc 3:
Notre Dame Long Term Care Center 3:
Jewish Healthcare Center 3:
Life Care Center of Auburn 3:
Holy Trinity Eastern Orthodox N and R Center 3:
Bayberry Commons 3:
St Patrick's Manor 3:
Timothy Daniels House 2:
Royal Wayland Rehabilitation and Nursing Center 2:
Brookside Rehabilitation and Healthcare Center 2:
Oak Knoll Healthcare Center 2:
Parsons Hill Rehabilitation and Health Care Center 2:
Bear Mountain at Sudbury 2:
Life Care Center of Leominster 2:
Oakland Grove Health Care Center 2:
Cedarwood Gardens 2:
The Hermitage Healthcare 2:
Serenity Hill Nursing Center 2:
West Side House Ltc Facility 2:
Sunny Acres Skilled Nursing and Rehabilitation Ctr 2:
Crystal Lake Rehabilitation and Care Center 2:
Friendly Home Inc The 2:
Eliot Center For Health and Rehabilitation 2:
Countryside Health Care of Milford 2:
Odd Fellows Home of Massachusetts 2:
Beaumont Rehab and Skilled Nursing Ctr - Natick 2:
Madonna Manor Nursing Home 2:
Webster Manor Rehabilitation and Health Care Center 2:
Trinity Health and Rehabilitation Center 1:
Marlborough Hills Rehabilitation and Hlth Care Ctr 1:
Worcester Rehabilitation and Health Care Center 1:
Garden Place Healthcare 1:
Southbridge Rehabilitation and Health Care Center 1:
Bear Mountain at Worcester 1:
Keystone Center 1:
Westford Nursing and Rehabilitation Center 1:
Wachusett Manor 1:
Ayer Valley Rehab and Nursing 1:
Blaire House of Milford 1:
Westborough Healthcare 1:
Belvidere Healthcare Center 1:
Woonsocket Health Centre 1:
Regalcare at Lowell 1:
Mount St Rita Health Centre 1:
Medway Country Manor Skilled Nursing and Rehabilitat 1:
Lanessa Extended Care 1:
Regalcare at Worcester 1:
The Meadows of Central Massachusetts 1:
Adviniacare Newton Wellesley 1:
New England Pediatric Care No Data

Medical Groups Affiliated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS

There are 1,801 doctors and 212 medical groups that are affiliated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS.

Affiliated Doctor Groups


The list of medical professionals associated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS is very long, so we have added another pages. See a list of medical professionals associated with UMASS MEMORIAL MEDICAL CENTER/UNIVERSITY CAMPUS.