About Worcester Rehabilitation and Health Care Center
Worcester Rehabilitation And Health Care Center, located in WORCESTER, MA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Worcester Rehabilitation and Health Care Center
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.31 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the ATHENA HEALTHCARE SYSTEMS network. This chain operates 24 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Worcester Rehabilitation and Health Care Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 3 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 40 | May 20, 2025 |
| Weighted Average | 90 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 15.1% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 14.5% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.8% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 0.9% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 13.7% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.9% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.2% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 11.6% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.2% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.8% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 96.8% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 97.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 2.3% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 20.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 41.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 94.2% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 90.6% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.5% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 20.2% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 34.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 5 complaints
- 2024: 14 complaints
- 2025: 1 complaint
- Total: 20 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Oct 01, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Nov 09, 2024 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Nov 09, 2024 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Nov 09, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Nov 09, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Nov 09, 2024 | Provide appropriate foot care. |
| Nov 09, 2024 | Provide enough food/fluids to maintain a resident's health. |
| Nov 09, 2024 | Have a plan that describes the process for conducting QAPI and QAA activities. |
| Nov 09, 2024 | Make sure that a working call system is available in each resident's bathroom and bathing area. |
| Nov 09, 2024 | Put firmly secured handrails on each side of hallways. |
| Jun 13, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jun 13, 2024 | Ensure that residents are free from significant medication errors. |
| Jun 13, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jan 18, 2024 | Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. |
| Jan 17, 2024 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Oct 02, 2023 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Sep 30, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Sep 25, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Aug 09, 2023 | Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment. |
| Jun 30, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
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Owner & Operator Information
Business Entity
WORCESTER MA SNF LLC
Ownership Structure
- ATHENA HEALTH CARE SYSTEMS MA R LLC Direct: 100%
- VALERIE CHAKALOS-SANTILLI Indirect
- DIANE CURTIS Indirect
- MICHAEL MOSIER Indirect
- LORRIE REZENDES Indirect
- LAWRENCE SANTILLI Indirect
Management & Direction
- ATHENA HEALTH CARE ASSOCIATES INC. OPERATIONAL/MANAGERIAL CONTROL
- DANIELLE KAUFMAN W-2 MANAGING EMPLOYEE
- MICHAEL MOSIER W-2 MANAGING EMPLOYEE
- LAWRENCE SANTILLI CORPORATE OFFICER
- CARLY WHITCRAFT W-2 MANAGING EMPLOYEE
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Campion Health and Wellness, Inc | N/A | 5 |
| Lutheran Rehabilitation and Skilled Care Center | N/A | 5 |
| River Terrace Rehabilitation and Healthcare Ctr | N/A | 5 |
| Lydia Taft House | N/A | 5 |
| Rivercrest Long Term Care | N/A | 5 |
| Holy Trinity Eastern Orthodox N and R Center | N/A | 5 |
| West Side House Ltc Facility | N/A | 5 |
| Quaboag Rehabilitation and Skilled Care Facility | N/A | 5 |
| Royal Wayland Rehabilitation and Nursing Center | N/A | 5 |
| Mary Ann Morse Nursing and Rehabilitation | N/A | 5 |
Related Analysis
Best Nursing Homes in WORCESTER, MA
Compare Worcester Rehabilitation and Health Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Worcester Rehabilitation and Health Care Center directly at 5088605000. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.