MERCY MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare MERCY MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 57%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MERCY MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MERCY MEDICAL CENTER, Survey Analysis.)

In the briefest summary, MERCY MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in CANTON, OH. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360070. It does provide emergency services. There are 683 medical professionals and 139 doctor groups affiliated with the hospital. On average at MERCY MEDICAL CENTER, emergency patients were charged $25,162. This is lower than the state average of $25,795. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 57% of the patients surveyed definitely recommended MERCY MEDICAL CENTER, while only 12% did not recommend going to MERCY MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MERCY MEDICAL CENTER

Address:

1320 MERCY DRIVE NW
CANTON, OH 44708
(330) 489-1008
Click for Map

Medicare Provider Number:

360070

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for MERCY MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for MERCY MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 71 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 22 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 17 %
Patients who reported that their nurses "Always" listened carefully to them 68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 24 %
Patients who reported that their nurses "Always" explained things in a way they could understand 68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 23 %
Patients who reported that their doctors "Always" communicated well 71 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 9 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 77 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 17 %
Patients who reported that their doctors "Always" listened carefully to them 69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their doctors "Usually" listened carefully to them 21 %
Patients who reported that their doctors "Always" explained things in a way they could understand 66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 24 %
Patients who reported that they "Always" received help as soon as they wanted 49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 19 %
Patients who reported that they "Usually" received help as soon as they wanted 32 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 47 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 51 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 30 %
Patients who reported that staff "Always" explained about medicines before giving it to them 51 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 30 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 35 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 45 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 17 %
Patients who reported that YES, they did discuss whether they would need help after discharge 83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 17 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 83 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 11 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 37 %
Patients who "Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 44 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 54 %
Patients who reported that their room and bathroom were "Always" clean 67 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 12 %
Patients who reported that their room and bathroom were "Usually" clean 21 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 41 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 20 %
Patients who reported that the area around their room was "Usually" quiet at night 39 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 18 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 28 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 54 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 12 %
Patients who reported YES, they would definitely recommend the hospital 57 %
Patients who reported YES, they would probably recommend the hospital 31 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MERCY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at MERCY MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $8
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $11
Outpatient (1 to 3 days Prior to Index Hospital Admission) $106
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $10
Carrier (1 to 3 days Prior to Index Hospital Admission) $759
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,500
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $36
Carrier (During Index Hospital Admission) $1,452
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $618
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $159
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,475
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $627
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,952
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $117
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,322
Total (Complete Episode) $25,162

Infection Rates at MERCY MEDICAL CENTER

These measures show how often patients at MERCY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.12 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.30 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 6,396.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 6.27 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 3.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.48 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.44 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 2.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 6,673.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 6.89 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 7.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 1.02 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.23 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.48 / Same
SSI - Colon Surgery: Number of Procedures 128.00 / Same
SSI - Colon Surgery: Predicted Cases 3.29 / Same
SSI - Colon Surgery: Observed Cases 3.00 / Same
SSI - Colon Surgery 0.91 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 80.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.66 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.23 / Same
MRSA Bacteremia: Upper Confidence Limit 1.74 / Same
MRSA Bacteremia: Patient Days 83,295.00 / Same
MRSA Bacteremia: Predicted Cases 5.55 / Same
MRSA Bacteremia: Observed Cases 4.00 / Same
MRSA Bacteremia 0.72 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.51 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.07 / Same
Clostridium Difficile (C.Diff): Patient Days 81,379.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 38.58 / Same
Clostridium Difficile (C.Diff): Observed Cases 29.00 / Same
Clostridium Difficile (C.Diff) 0.75 / Same

How MERCY MEDICAL CENTER Compares to Other Similar Facilities

This is how MERCY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CANTON, OH

Worst Hospitals in CANTON, OH

Percentages of Complications and Deaths at MERCY MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.1% SAME
Death rate for heart attack patients 11.8% SAME
Death rate for CABG surgery patients 3.5% SAME
Death rate for COPD patients 8.3% SAME
Death rate for heart failure patients 11.6% SAME
Death rate for pneumonia patients 19.5% SAME
Death rate for stroke patients 14% SAME
Pressure ulcer rate 0.68% SAME
Death rate among surgical inpatients with serious treatable complications 159.34% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 3.27% SAME
Postoperative acute kidney injury requiring dialysis rate 1.34% SAME
Postoperative respiratory failure rate 9.53% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.73% SAME
Postoperative sepsis rate 5.96% SAME
Postoperative wound dehiscence rate 2.34% SAME
Abdominopelvic accidental puncture or laceration rate 1.11% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.12% SAME

Skilled Nursing Facilities Near MERCY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Amberwood Manor 5:
Walnut Hills Nursing Home 5:
Hennis Care Centre of Bolivar 5:
Country Lawn Ctr For Rehab 5:
Meadow Wind Health Care Center 5:
Bethany Nursing Home, Inc 5:
Apostolic Christian Home Inc 5:
Green Village Skilled Nursing and Rehabilitation Ltd 5:
Pebble Creek Healthcare Center 5:
The Pinnacle Rehabilitation and Nursing Center 5:
Altercare Post-Acute Rehab Center 5:
Timberland Ridge Nursing and Rehabilitation 5:
Heather Knoll Retirement Village 5:
Falls Village Skilled Nursing and Rehabilitation 5:
Village at St Edward Nrsg Care 5:
Western Reserve Masonic Comm 5:
Bath Creek Estates 5:
Schoenbrunn Healthcare 4:
Scenic Pointe Nursing and Rehab Ctr 4:
Park Village Health Care Center Inc 4:
Carroll Healthcare Center Inc 4:
Minerva Rehabilitation and Nursing Center 4:
Shady Lawn Nursing Home 4:
Amherst Meadows Skilled Nursing and Rehab 4:
Glenwood Care and Rehabilitation 4:
Orrville Pointe 4:
Saint Joseph Care Center 4:
Jackson Ridge Rehabilitation and Care Center 4:
Auburn Skilled Nursing and Rehab 4:
Bel Air Care Center 4:
Crandall Nursing Home 4:
Altercare of Hartville Ctr For 4:
St Luke Lutheran Community-Portage Lakes 4:
Doylestown Health Care Center 4:
Pleasant View Health Care Center 4:
Sanctuary Wadsworth 4:
Wadsworth Pointe 4:
Ohio Living Rockynol 4:
Altercare of Cuyahoga Falls Ctr For Rehab and Nursin 4:
Park Village Hc Np LLC 3:
Arbors at Minerva 3:
Altercare of Navarre Ctr For Rehab and Nrsg Care 3:
The Laurels of Massillon 3:
Altercare of Nobles Pond, Inc 3:
Windsor Medical Center Inc 3:
Altercare of Louisville Ctr For Rehab and Nsg Care 3:
Saint Luke Lutheran Home 3:
Altercare of Alliance Ctr For Rehab and Nc Inc 3:
Roselawn Gardens Nursing and Rehabilitation 3:
Legacy Barberton 3:
Altercare of Wadsworth 3:
Hickory Ridge Nursing and Rehabilitation Center 3:
Concordia at Sumner 3:
Avenue at Medina 3:
Samaritan Care Center and Villa 3:
Medina Bsd Opco LLC 3:
Briarwood The 3:
Country Club Center I 2:
New Dawn Rehabilitation and Healthcare Center 2:
Hennis Care Centre of Dover 2:
Legends Care Rehabilitation and Nursing Center 2:
Mckinley Health Care Ctr LLC 2:
Astoria Skilled Nursing and Rehabilitation 2:
Gardens of Belden Village 2:
Chapel Hill Community 2:
Canterbury Villa of Alliance 2:
Autumnwood Nursing and Rehab Center 2:
Tallmadge Health and Rehab Center 2:
Copley Health Center 2:
Longmeadow Care Center 2:
Arbors at Stow 2:
Brewster Convalescent Center 1:
Hanover Healthcare Center 1:
Hall of Fame Rehabilitation and Nursing Center 1:
The Pines Healthcare Center 1:
Canton Christian Home 1:
Oakhill Manor Care Center 1:
Accord Care Community Orrville LLC 1:
Rose Lane Nursing and Rehabilitation 1:
Green Meadows Skilled Nursing and Rehab 1:
Mccrea Manor Nsng and Rehab Ctr LLC 1:
The Colony Healthcare Center 1:
Regency Care of Copley 1:
Divine Rehabilitation and Nursing at Canal Pointe 1:
The Merriman 1:
Highland Square Nursing and Rehabilitation 1:
Arbors at Fairlawn The 1:
Wyant Woods Healthcare Center 1:
Windsong Nursing and Rehab 1:
Medina Center For Rehabilitation and Nursing 1:
Bath Manor Special Care Centre 1:
Continuing Healthcare of Cuyahoga Falls 1:
Kent Healthcare and Rehabilitation. 1:
Tamarack Ridge Health and Rehabilitation No Data

Medical Groups Affiliated with MERCY MEDICAL CENTER

There are 683 doctors and 139 medical groups that are affiliated with MERCY MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with MERCY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MERCY MEDICAL CENTER.