LOS ROBLES HOSPITAL & MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare LOS ROBLES HOSPITAL & MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 70%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of LOS ROBLES HOSPITAL & MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with LOS ROBLES HOSPITAL & MEDICAL CENTER, Survey Analysis.)

In the briefest summary, LOS ROBLES HOSPITAL & MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in THOUSAND OAKS, CA. Its five star rating is 4 . Its type of ownership is Proprietary. The facility's Medicare ID is 50549. It DOES NOT provide emergency services. There are 397 medical professionals and 182 doctor groups affiliated with the hospital. On average at LOS ROBLES HOSPITAL & MEDICAL CENTER, emergency patients were charged $25,789. This is lower than the state average of $26,501. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 70% of the patients surveyed definitely recommended LOS ROBLES HOSPITAL & MEDICAL CENTER, while only 9% did not recommend going to LOS ROBLES HOSPITAL & MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for LOS ROBLES HOSPITAL & MEDICAL CENTER

Address:

215 W JANSS RD
THOUSAND OAKS, CA 91360
(805) 497-2727
Click for Map

Medicare Provider Number:

50549

Type:

Acute Care Hospitals

Ownership:

Proprietary

Overall Hospital Quality Star Rating for LOS ROBLES HOSPITAL & MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for LOS ROBLES HOSPITAL & MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for LOS ROBLES HOSPITAL & MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 14 %
Patients who reported that their nurses "Always" listened carefully to them 71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 70 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 20 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 16 %
Patients who reported that their doctors "Always" listened carefully to them 73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 67 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 23 %
Patients who reported that they "Always" received help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 13 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 36 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 61 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 14 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 25 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 71 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 40 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 20 %
Patients who reported that YES, they did discuss whether they would need help after discharge 80 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 47 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 41 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 39 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 55 %
Patients who reported that their room and bathroom were "Always" clean 71 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 12 %
Patients who reported that their room and bathroom were "Usually" clean 17 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 11 %
Patients who reported that the area around their room was "Usually" quiet at night 30 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 68 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 9 %
Patients who reported YES, they would definitely recommend the hospital 70 %
Patients who reported YES, they would probably recommend the hospital 21 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of LOS ROBLES HOSPITAL & MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the LOS ROBLES HOSPITAL & MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for LOS ROBLES HOSPITAL & MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at LOS ROBLES HOSPITAL & MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $21
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $34
Outpatient (1 to 3 days Prior to Index Hospital Admission) $46
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $16
Carrier (1 to 3 days Prior to Index Hospital Admission) $738
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,540
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $35
Carrier (During Index Hospital Admission) $1,934
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $971
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $206
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,267
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $479
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,620
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $173
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,698
Total (Complete Episode) $25,789

Infection Rates at LOS ROBLES HOSPITAL & MEDICAL CENTER

These measures show how often patients at LOS ROBLES HOSPITAL & MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.13 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.37 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 6,095.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 5.96 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 3.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.50 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.53 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.86 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 6,844.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 9.59 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 10.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 1.04 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.65 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.93 / Same
SSI - Colon Surgery: Number of Procedures 187.00 / Same
SSI - Colon Surgery: Predicted Cases 4.72 / Same
SSI - Colon Surgery: Observed Cases 7.00 / Same
SSI - Colon Surgery 1.48 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.05 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 4.47 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 152.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.10 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.91 / Same
MRSA Bacteremia: Lower Confidence Limit -- / Better
MRSA Bacteremia: Upper Confidence Limit 0.98 / Better
MRSA Bacteremia: Patient Days 74,442.00 / Better
MRSA Bacteremia: Predicted Cases 3.05 / Better
MRSA Bacteremia: Observed Cases 0.00 / Better
MRSA Bacteremia 0.00 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.26 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.73 / Better
Clostridium Difficile (C.Diff): Patient Days 69,954.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 31.26 / Better
Clostridium Difficile (C.Diff): Observed Cases 14.00 / Better
Clostridium Difficile (C.Diff) 0.45 / Better

How LOS ROBLES HOSPITAL & MEDICAL CENTER Compares to Other Similar Facilities

This is how LOS ROBLES HOSPITAL & MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in THOUSAND OAKS, CA

Worst Hospitals in THOUSAND OAKS, CA

Percentages of Complications and Deaths at LOS ROBLES HOSPITAL & MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.2% SAME
Death rate for heart attack patients 10.8% SAME
Death rate for CABG surgery patients 3% SAME
Death rate for COPD patients 7.7% SAME
Death rate for heart failure patients 8.4% Better
Death rate for pneumonia patients 15% Better
Death rate for stroke patients 11% Better
Pressure ulcer rate 0.18% SAME
Death rate among surgical inpatients with serious treatable complications 145.43% SAME
Iatrogenic pneumothorax rate 0.22% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 1.73% SAME
Postoperative acute kidney injury requiring dialysis rate 1.06% SAME
Postoperative respiratory failure rate 14.45% Worse
Perioperative pulmonary embolism or deep vein thrombosis rate 2.64% SAME
Postoperative sepsis rate 3.28% SAME
Postoperative wound dehiscence rate 1.62% SAME
Abdominopelvic accidental puncture or laceration rate 0.94% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.87% SAME

Skilled Nursing Facilities Near LOS ROBLES HOSPITAL & MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near LOS ROBLES HOSPITAL & MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Veterans Home of California - West Los Angeles 5:
Motion Picture and T.V. Hosp D/p Snf 5:
Sherman Oaks Hospital Snf Dp 5:
Mary Health of The Sick Convalescent and Nursing Hos 5:
Eisenberg Village 5:
Lake Balboa Care Center 5:
Grancell Village of The Jewish Homes For The Aging 5:
Joyce Eisenberg Keefer Medical Center D/p Snf 5:
Glenwood Care Center 5:
Camarillo Healthcare Center 5:
Alta Camarillo Healthcare Center 5:
Oakview Skilled Nursing 5:
Victoria Care Center 5:
Granada Hills Convalescent 5:
Simi Healthcare Center 5:
Ventura Post Acute 5:
Greenfield Care Center of Fillmore, LLC 5:
Community Memorial Continuing Care Center 5:
Santa Monica Health Care Center 4:
Maywood Acres Healthcare 4:
Oxnard Manor Healthcare Center 4:
St. John's Hospital Camarillo D/p Snf 4:
Panorama Gardens Nursing and Rehabilitation Center 4:
Coastal View Healthcare Center 4:
Ojai Health and Rehabilitation 4:
Good Shepherd Health Care Center of Santa Monica 3:
Pacific Post Acute 3:
Encino Hospital Medical Center D/p Snf 3:
Sherman Oaks Health and Rehab 3:
Sherwood Oaks Post Acute 3:
Shoreline Care Center 3:
Berkley Post-Acute 3:
Canyon Oaks Nursing and Rehabilitation Center 3:
West Hills Health and Rehab Center 3:
Thousand Oaks Post Acute, LLC 3:
Topanga Terrace 3:
The Meadows Post Acute 3:
The Gardens Healthcare Center 3:
Chatsworth Park Health Care Center 3:
Casitas Care Center 3:
Magnolia Gardens Convalescent Hospital 3:
Ararat Nursing Facility 3:
Fireside Health Care Center 2:
Sunset Park Healthcare 2:
Ocean Park Healthcare 2:
Ocean Pointe Healthcare Center 2:
Berkley West Healthcare Center 2:
The Rehabilitation Center of Santa Monica 2:
Westwood Post Acute Care 2:
New Vista Post-Acute Care Center 2:
West Valley Post Acute 2:
West Valley Subacute and Nursing Center 2:
Woodland Care Center 2:
Windsor Terrace Health Care 2:
Holiday Manor Care Center 2:
The Rehabilitation Center of North Hills 2:
Stoney Point Healthcare Center 2:
Rinaldi Convalescent Hospital 2:
Santa Paula Post Acute Center 2:
Santa Clarita Post-Acute Care Center 2:
Beachwood Post-Acute and Rehab 1:
Berkley East Healthcare Center 1:
Brentwood Health Care Center 1:
Tarzana Health and Rehabilitation Center 1:
California Healthcare and Rehabilitation Center 1:
Northridge Care Center 1:

Medical Groups Affiliated with LOS ROBLES HOSPITAL & MEDICAL CENTER

There are 397 doctors and 182 medical groups that are affiliated with LOS ROBLES HOSPITAL & MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with LOS ROBLES HOSPITAL & MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with LOS ROBLES HOSPITAL & MEDICAL CENTER.