MOUNT CARMEL EAST & WEST Review

Get Information, Ratings, Surveys, and Compare MOUNT CARMEL EAST & WEST to other hospitals

Overall Hospital Rating: ; HCAPS approval: 65%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MOUNT CARMEL EAST & WEST. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MOUNT CARMEL EAST & WEST, Survey Analysis.)

In the briefest summary, MOUNT CARMEL EAST & WEST is one of the types of hospitals called Acute Care Hospitals. It is in COLUMBUS, OH. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360035. It does provide emergency services. There are 1,024 medical professionals and 160 doctor groups affiliated with the hospital. On average at MOUNT CARMEL EAST & WEST, emergency patients were charged $26,350. This is higher than the state average of $25,795. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 65% of the patients surveyed definitely recommended MOUNT CARMEL EAST & WEST, while only 7% did not recommend going to MOUNT CARMEL EAST & WEST.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MOUNT CARMEL EAST & WEST

Address:

6001 EAST BROAD STREET
COLUMBUS, OH 43213
(614) 234-5000
Click for Map

Medicare Provider Number:

360035

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for MOUNT CARMEL EAST & WEST

Overall Rating:



The Overall Hospital Quality Star Rating for MOUNT CARMEL EAST & WEST summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MOUNT CARMEL EAST & WEST to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 21 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their nurses "Usually" listened carefully to them 23 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 23 %
Patients who reported that their doctors "Always" communicated well 74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 14 %
Patients who reported that their doctors "Always" listened carefully to them 73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 25 %
Patients who reported that they "Always" received help as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 18 %
Patients who reported that they "Usually" received help as soon as they wanted 32 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 51 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 30 %
Patients who reported that staff "Always" explained about medicines before giving it to them 53 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 27 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 67 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 41 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 15 %
Patients who reported that YES, they were given information about what to do during their recovery at home 85 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 15 %
Patients who reported that YES, they did discuss whether they would need help after discharge 85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 47 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 46 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 40 %
Patients who "Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 52 %
Patients who reported that their room and bathroom were "Always" clean 58 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 17 %
Patients who reported that their room and bathroom were "Usually" clean 25 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 11 %
Patients who reported that the area around their room was "Usually" quiet at night 35 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 67 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 7 %
Patients who reported YES, they would definitely recommend the hospital 65 %
Patients who reported YES, they would probably recommend the hospital 28 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MOUNT CARMEL EAST & WEST, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MOUNT CARMEL EAST & WEST provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MOUNT CARMEL EAST & WEST: Not Available

Detailed table for spending and period for patients at MOUNT CARMEL EAST & WEST:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $20
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $21
Outpatient (1 to 3 days Prior to Index Hospital Admission) $135
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $15
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $10
Carrier (1 to 3 days Prior to Index Hospital Admission) $847
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,328
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $19
Carrier (During Index Hospital Admission) $1,674
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $731
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $222
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,794
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $785
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,129
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $107
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,511
Total (Complete Episode) $26,350

Infection Rates at MOUNT CARMEL EAST & WEST

These measures show how often patients at MOUNT CARMEL EAST & WEST contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.72 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.84 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 16,755.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 15.19 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 18.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.19 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.53 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.35 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 17,303.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 20.65 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 18.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.87 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.61 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.03 / Same
SSI - Colon Surgery: Number of Procedures 362.00 / Same
SSI - Colon Surgery: Predicted Cases 9.43 / Same
SSI - Colon Surgery: Observed Cases 11.00 / Same
SSI - Colon Surgery 1.17 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.14 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.82 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 264.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.34 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 0.85 / Same
MRSA Bacteremia: Lower Confidence Limit 0.46 / Same
MRSA Bacteremia: Upper Confidence Limit 1.72 / Same
MRSA Bacteremia: Patient Days 138,641.00 / Same
MRSA Bacteremia: Predicted Cases 9.58 / Same
MRSA Bacteremia: Observed Cases 9.00 / Same
MRSA Bacteremia 0.94 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.16 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.42 / Better
Clostridium Difficile (C.Diff): Patient Days 127,524.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 62.97 / Better
Clostridium Difficile (C.Diff): Observed Cases 17.00 / Better
Clostridium Difficile (C.Diff) 0.27 / Better

How MOUNT CARMEL EAST & WEST Compares to Other Similar Facilities

This is how MOUNT CARMEL EAST & WEST compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in COLUMBUS, OH

Worst Hospitals in COLUMBUS, OH

Percentages of Complications and Deaths at MOUNT CARMEL EAST & WEST

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.4% SAME
Death rate for heart attack patients 13.8% SAME
Death rate for CABG surgery patients 2.6% SAME
Death rate for COPD patients 7.9% SAME
Death rate for heart failure patients 11.5% SAME
Death rate for pneumonia patients 20% SAME
Death rate for stroke patients 13.7% SAME
Pressure ulcer rate 0.9% SAME
Death rate among surgical inpatients with serious treatable complications 197.33% SAME
Iatrogenic pneumothorax rate 0.19% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 3.15% SAME
Postoperative acute kidney injury requiring dialysis rate 1.03% SAME
Postoperative respiratory failure rate 12.59% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.63% SAME
Postoperative sepsis rate 7.16% SAME
Postoperative wound dehiscence rate 1.49% SAME
Abdominopelvic accidental puncture or laceration rate 0.49% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.22% SAME

Skilled Nursing Facilities Near MOUNT CARMEL EAST & WEST

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MOUNT CARMEL EAST & WEST ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Buckeye Care and Rehabilitation 5:
Mohun Health Care Center 5:
Riverview 5:
Otterbein at Granville 5:
Westerwood Rehabilitation 5:
Worthington Christian Village 5:
Willow Brook Christian Home 5:
Johnstown Pointe Nursing and Rehabilitation Center 5:
Country View of Sunbury 5:
Cherith Care Center at Willow Brook 5:
Ohio Living Sarah Moore 5:
Lanfair Center For Rehab and Nsg Care Inc 4:
Altercare of Canal Winchester Post-Acute Rc 4:
Meadow Grove Transitional Care 4:
Violet Springs Health Campus 4:
Altercare Newark South Inc. 4:
Columbus Alzheimer's Care Ctr 4:
New Albany Care Center 4:
Crown Pointe Care Center 4:
Wesley Glen Health Services Corp 4:
Smiths Mill Health Campus 4:
Friendship Village of Dublin 4:
Capri Gardens 4:
Country Club Center V, Inc 4:
Circleville Post-Acute 3:
Main Street Terrace Care Center 3:
Canal Winchester Care Center 3:
Robert A Barnes Center 3:
Arbors West 3:
Scioto Pointe 3:
Wexner Heritage House 3:
Mcnaughten Pointe Nursing and Rehab 3:
Ohio Living Westminster-Thurber 3:
Taylor Springs Health Campus 3:
Mill Run Care Center 3:
Arlington Care Center 3:
Darby Glenn Nursing and Rehabilitation Center 3:
Wesley Woods at New Albany 3:
The Laurels of Worthington 3:
Highbanks Care Center 3:
Pickerington Care and Rehabilitation 2:
Altercare Thornville Inc. 2:
West Park Care Center LLC 2:
Eastland Rehabilitation and Nursing Center 2:
The Laurels of West Columbus 2:
Mother Angeline Mccrory Manor 2:
Capital City Gardens Rehabilitation and Nursing Ce 2:
Tuscany Gardens 2:
First Community Village Healthcare Ctr 2:
Pataskala Oaks Care Center 2:
The Laurels of Gahanna 2:
Continuing Healthcare of Gahanna 2:
Flint Ridge Nrsg and Rehab Ctr 2:
Trueman Pointe Care Center 2:
The Laurels of Walden Park 2:
Forest Hills Center 2:
Otterbein New Albany 2:
Legacy Dublin 2:
Grand The 2:
Buckeye Terrace Rehabilitation and Nursing Center 2:
Delaware Court Health Care Center 2:
Centerburg Respiratory and Specialty Rehab Ctr 2:
Arbors at Delaware 2:
Crestview Rehab and Skilled Nrsg Srvcs 1:
Arbors at Carroll 1:
Country Lane Gardens Rehab and Nursing Ctr 1:
Embassy of Winchester 1:
Scioto Community 1:
Monterey Care Center 1:
Embassy of Woodview 1:
Columbus Healthcare Center 1:
Majestic Care of Whitehall 1:
Bella Terrace Rehabilitation and Nursing Center 1:
The Laurels of Heath 1:
Otterbein Gahanna 1:
Embassy of Newark 1:
Arlington Court Nursing and Rehabilitation Center 1:
Mayfair Village Nursing Care C 1:
The Sanctuary at Tuttle Crossing 1:
Columbus Colony Elderly Care 1:
Altercare Newark North Inc. 1:
Legacy Westerville 1:
Laurels of Norworth The 1:
Convalarium at Indian Run 1:
Centerburg Pointe 1:
Majestic Care of Columbus LLC No Data
Allbridge Rehabilitation and Nursing Center No Data
Norwich Springs Health Campus No Data
Landings of Westerville Health and Rehab The No Data

Medical Groups Affiliated with MOUNT CARMEL EAST & WEST

There are 1,024 doctors and 160 medical groups that are affiliated with MOUNT CARMEL EAST & WEST.

Affiliated Doctor Groups


The list of medical professionals associated with MOUNT CARMEL EAST & WEST is very long, so we have added another pages. See a list of medical professionals associated with MOUNT CARMEL EAST & WEST.