MILFORD REGIONAL MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare MILFORD REGIONAL MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 77%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MILFORD REGIONAL MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MILFORD REGIONAL MEDICAL CENTER, Survey Analysis.)

In the briefest summary, MILFORD REGIONAL MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in MILFORD, MA. Its five star rating is 5 . Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 220090. It does provide emergency services. There are 578 medical professionals and 111 doctor groups affiliated with the hospital. On average at MILFORD REGIONAL MEDICAL CENTER, emergency patients were charged $23,093. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 77% of the patients surveyed definitely recommended MILFORD REGIONAL MEDICAL CENTER, while only 3% did not recommend going to MILFORD REGIONAL MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MILFORD REGIONAL MEDICAL CENTER

Address:

14 PROSPECT STREET
MILFORD, MA 01757
(508) 473-1190
Click for Map

Medicare Provider Number:

220090

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Other

Overall Hospital Quality Star Rating for MILFORD REGIONAL MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for MILFORD REGIONAL MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MILFORD REGIONAL MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 79 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 17 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 10 %
Patients who reported that their nurses "Always" listened carefully to them 76 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their nurses "Usually" listened carefully to them 19 %
Patients who reported that their nurses "Always" explained things in a way they could understand 75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 20 %
Patients who reported that their doctors "Always" communicated well 80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 16 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 87 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 10 %
Patients who reported that their doctors "Always" listened carefully to them 79 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 16 %
Patients who reported that their doctors "Always" explained things in a way they could understand 75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 12 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 62 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 76 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 14 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 48 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 30 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 14 %
Patients who reported that YES, they did discuss whether they would need help after discharge 86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 7 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 93 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 4 %
Patients who "Strongly Agree" they understood their care when they left the hospital 51 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 45 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 59 %
Patients who reported that their room and bathroom were "Always" clean 69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 10 %
Patients who reported that their room and bathroom were "Usually" clean 21 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 53 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 11 %
Patients who reported that the area around their room was "Usually" quiet at night 36 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 6 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 73 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 3 %
Patients who reported YES, they would definitely recommend the hospital 77 %
Patients who reported YES, they would probably recommend the hospital 20 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MILFORD REGIONAL MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MILFORD REGIONAL MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MILFORD REGIONAL MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at MILFORD REGIONAL MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $45
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $30
Outpatient (1 to 3 days Prior to Index Hospital Admission) $88
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $36
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $7
Carrier (1 to 3 days Prior to Index Hospital Admission) $757
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $8,871
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $10
Carrier (During Index Hospital Admission) $1,195
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $1,270
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $188
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,324
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $856
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,868
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $72
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,475
Total (Complete Episode) $23,093

Infection Rates at MILFORD REGIONAL MEDICAL CENTER

These measures show how often patients at MILFORD REGIONAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.12 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 2.37 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 3,193.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 2.79 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.72 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.01 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.95 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 5,282.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 5.21 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.19 / Better
SSI - Colon Surgery: Lower Confidence Limit -- / Same
SSI - Colon Surgery: Upper Confidence Limit 1.40 / Same
SSI - Colon Surgery: Number of Procedures 86.00 / Same
SSI - Colon Surgery: Predicted Cases 2.15 / Same
SSI - Colon Surgery: Observed Cases 0.00 / Same
SSI - Colon Surgery 0.00 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 13.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.11 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.30 / Same
MRSA Bacteremia: Upper Confidence Limit 3.19 / Same
MRSA Bacteremia: Patient Days 47,117.00 / Same
MRSA Bacteremia: Predicted Cases 2.56 / Same
MRSA Bacteremia: Observed Cases 3.00 / Same
MRSA Bacteremia 1.17 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.16 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.70 / Better
Clostridium Difficile (C.Diff): Patient Days 45,105.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 19.75 / Better
Clostridium Difficile (C.Diff): Observed Cases 7.00 / Better
Clostridium Difficile (C.Diff) 0.36 / Better

How MILFORD REGIONAL MEDICAL CENTER Compares to Other Similar Facilities

This is how MILFORD REGIONAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MILFORD, MA

Worst Hospitals in MILFORD, MA

Percentages of Complications and Deaths at MILFORD REGIONAL MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.4% SAME
Death rate for heart attack patients 11.4% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 6.3% Better
Death rate for heart failure patients 9.9% SAME
Death rate for pneumonia patients 15.6% SAME
Death rate for stroke patients 15.1% SAME
Pressure ulcer rate 0.18% SAME
Death rate among surgical inpatients with serious treatable complications 157.56% SAME
Iatrogenic pneumothorax rate 0.38% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.51% SAME
Postoperative acute kidney injury requiring dialysis rate 1.5% SAME
Postoperative respiratory failure rate 9.48% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.25% SAME
Postoperative sepsis rate 4.63% SAME
Postoperative wound dehiscence rate 1.87% SAME
Abdominopelvic accidental puncture or laceration rate 1.74% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.9% SAME

Skilled Nursing Facilities Near MILFORD REGIONAL MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MILFORD REGIONAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Matulaitis Nursing Home 5:
Steere House Nursing and Rehabilitation Ctr 5:
Carlyle House 5:
Jeanne Jugan Residence 5:
Tockwotton On The Waterfront 5:
Whittier Westborough Transitional Care Unit 5:
Hattie Ide Chaffee Home 5:
Elizabeth Seton 5:
German Center For Extended Care 5:
Riverbend of South Natick 5:
The Commons Skilled Nursing and Rehabilitation 5:
Briarcliffe Manor 5:
River Terrace Rehabilitation and Healthcare Ctr 5:
Bethany Home of Rhode Island 5:
The Boston Home, Inc 5:
Neville Center at Fresh Pond For Nursing and Rehab 5:
Campion Health and Wellness, Inc 5:
Spaulding Nursing and Therapy Center - Brighton 5:
Beaumont Rehab and Skilled Nursing Ctr - Northboro 5:
Bethany Skilled Nursing Facility 5:
Recuperative Services Unit-Hebrew Rehab Center 5:
Beaumont Rehab and Skilled Nursing Ctr - Westboro 5:
Thomas Upham House 5:
Sherrill House 5:
Overlook Nursing and Rehabilitation Center 5:
Life Care Center of West Bridgewater 5:
Knollwood Nursing Center 5:
Overlook Masonic Health Center 5:
Care One at Lexington 5:
Aberjona Rehabilitation and Nursing Center 5:
Brookhaven at Lexington 5:
Laurel Ridge Rehab and Skilled Care Center 5:
Meadow Green Nursing and Rehabilitation Center 5:
Care One at Concord 5:
Victoria Haven Nursing Facility 5:
Greenwood Nursing and Rehabilitation Center 5:
Shrewsbury Nursing and Rehabilitation Center 5:
Lasell House 5:
Cherry Hill Manor 5:
Davis Place 5:
Cambridge Rehabilitation and Nursing Center 5:
Newbridge On The Charles Skilled Nursing Facility 5:
The Skilled Nursing Facility at North Hill 5:
Oakdale Rehabilitation and Skilled Nursing Center 5:
Rivercrest Long Term Care 5:
Westview Health Care Center 5:
Copley at Stoughton Nursing Care Center 4:
Eastgate Nursing and Rehabilitation Center 4:
New England Sinai Hospital Transitional Care Unit 4:
Regalcare at Taunton 4:
Vantage at Milford LLC 4:
Sterling Village 4:
Adviniacare at Northbridge 4:
Armenian Nursing and Rehabilitation Center 4:
Dexter House Healthcare 4:
Walpole Healthcare 4:
Life Care Center of Attleboro 4:
Belmont Manor Nursing Home, In 4:
Casa De Ramana Rehabilitation Center 4:
Elmwood Nursing and Rehabilitation Center 4:
Waterview Lodge LLC, Rehabilitation and Healthcare 4:
Blaire House of Worcester 4:
Leonard Florence Center For Living 4:
Mary Ann Morse Nursing and Rehabilitation 4:
Woburn Rehabilitation and Nursing Center 4:
Winchester Rehabilitation and Nursing Center 4:
Holden Rehabilitation and Nursing Center 4:
Lutheran Rehabilitation and Skilled Care Center 4:
Lydia Taft House 4:
Coleman House 4:
Benjamin Healthcare Center 4:
Pierce Memorial Baptist Home, Inc. 4:
Alliance Health at Maples 4:
Christopher House of Worcester 4:
Alliance Health at West Acres 4:
Baypointe Rehab Center 4:
Mansion Nursing and Rehab Center 3:
Blackstone Valley Health and Rehabilitation 3:
Harris Health Care Center North 3:
Linn Health and Rehabilitation 3:
Marian Manor of Taunton 3:
Foremost at Sharon LLC 3:
Pine Knoll Nursing Center 3:
Grandview Center 3:
St Patrick's Manor 3:
Life Care Center of Auburn 3:
Jewish Healthcare Center 3:
St Joseph Rehab and Nursing Care Center 3:
Bayberry Commons 3:
Holy Trinity Eastern Orthodox N and R Center 3:
Care One at Millbury 3:
Briarwood Rehabilitation and Healthcare Center 3:
Holiday Retirement Home Inc 3:
Scandinavian Home Inc 3:
Notre Dame Long Term Care Center 3:
St Francis Rehabilitation and Nursing Center 3:
St Mary Health Care Center 3:
Sudbury Pines Extended Care 3:
St Antoine Residence 3:
Sancta Maria Nursing Facility 3:

Medical Groups Affiliated with MILFORD REGIONAL MEDICAL CENTER

There are 578 doctors and 111 medical groups that are affiliated with MILFORD REGIONAL MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with MILFORD REGIONAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MILFORD REGIONAL MEDICAL CENTER.