METROWEST MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare METROWEST MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 40%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of METROWEST MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with METROWEST MEDICAL CENTER, Survey Analysis.)

In the briefest summary, METROWEST MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in FRAMINGHAM, MA. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220175. It does provide emergency services. There are 309 medical professionals and 96 doctor groups affiliated with the hospital. On average at METROWEST MEDICAL CENTER, emergency patients were charged $25,975. This is higher than the state average of $24,534. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, only 40% of the patients surveyed definitely recommended METROWEST MEDICAL CENTER, while 21% did not recommend going to METROWEST MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for METROWEST MEDICAL CENTER

Address:

115 LINCOLN STREET
FRAMINGHAM, MA 01701
(508) 383-1000
Click for Map

Medicare Provider Number:

220175

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for METROWEST MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for METROWEST MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for METROWEST MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 67 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 10 %
Patients who reported that their nurses "Usually" communicated well 23 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 75 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 8 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 17 %
Patients who reported that their nurses "Always" listened carefully to them 63 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their nurses "Usually" listened carefully to them 27 %
Patients who reported that their nurses "Always" explained things in a way they could understand 62 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 12 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 26 %
Patients who reported that their doctors "Always" communicated well 70 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 8 %
Patients who reported that their doctors "Usually" communicated well 22 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 77 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 16 %
Patients who reported that their doctors "Always" listened carefully to them 68 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their doctors "Usually" listened carefully to them 23 %
Patients who reported that their doctors "Always" explained things in a way they could understand 64 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 26 %
Patients who reported that they "Always" received help as soon as they wanted 43 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 26 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 40 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 26 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 27 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 49 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 32 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 60 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 20 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 45 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 17 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 19 %
Patients who reported that YES, they were given information about what to do during their recovery at home 81 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 24 %
Patients who reported that YES, they did discuss whether they would need help after discharge 76 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 51 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 10 %
Patients who "Strongly Agree" they understood their care when they left the hospital 39 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 55 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 14 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 31 %
Patients who "Agree" that they understood their responsiblities in managing their health 54 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 38 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 9 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 47 %
Patients who reported that their room and bathroom were "Always" clean 51 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 23 %
Patients who reported that their room and bathroom were "Usually" clean 26 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 39 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 24 %
Patients who reported that the area around their room was "Usually" quiet at night 37 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 23 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 34 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 43 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 21 %
Patients who reported YES, they would definitely recommend the hospital 40 %
Patients who reported YES, they would probably recommend the hospital 39 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of METROWEST MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the METROWEST MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for METROWEST MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at METROWEST MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $26
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $27
Outpatient (1 to 3 days Prior to Index Hospital Admission) $76
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $28
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $5
Carrier (1 to 3 days Prior to Index Hospital Admission) $810
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $9,667
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $5
Carrier (During Index Hospital Admission) $1,240
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $999
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $216
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,196
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $746
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $6,193
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $54
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,687
Total (Complete Episode) $25,975

Infection Rates at METROWEST MEDICAL CENTER

These measures show how often patients at METROWEST MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days 1,173.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 0.98 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.76 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 5.73 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 2,124.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 1.68 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 4.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 2.38 / Same
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures 37.00 / Not Available
SSI - Colon Surgery: Predicted Cases 0.93 / Not Available
SSI - Colon Surgery: Observed Cases 0.00 / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 4.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.03 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit -- / Same
MRSA Bacteremia: Upper Confidence Limit 2.11 / Same
MRSA Bacteremia: Patient Days 28,602.00 / Same
MRSA Bacteremia: Predicted Cases 1.42 / Same
MRSA Bacteremia: Observed Cases 0.00 / Same
MRSA Bacteremia 0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.72 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.89 / Same
Clostridium Difficile (C.Diff): Patient Days 25,880.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 14.13 / Same
Clostridium Difficile (C.Diff): Observed Cases 17.00 / Same
Clostridium Difficile (C.Diff) 1.20 / Same

How METROWEST MEDICAL CENTER Compares to Other Similar Facilities

This is how METROWEST MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in FRAMINGHAM, MA

Worst Hospitals in FRAMINGHAM, MA

Percentages of Complications and Deaths at METROWEST MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.6% SAME
Death rate for heart attack patients 11.6% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8.9% SAME
Death rate for heart failure patients 11.1% SAME
Death rate for pneumonia patients 14.3% Better
Death rate for stroke patients 12.2% SAME
Pressure ulcer rate 0.47% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.28% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.73% SAME
Postoperative acute kidney injury requiring dialysis rate 1.49% SAME
Postoperative respiratory failure rate 6.45% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.79% SAME
Postoperative sepsis rate 4.47% SAME
Postoperative wound dehiscence rate 1.86% SAME
Abdominopelvic accidental puncture or laceration rate 1.21% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.88% SAME

Skilled Nursing Facilities Near METROWEST MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near METROWEST MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Riverbend of South Natick 5:
Shrewsbury Nursing and Rehabilitation Center 5:
Beaumont Rehab and Skilled Nursing Ctr - Northboro 5:
Seven Hills Pediatric Center 5:
Spaulding Nursing and Therapy Center - Brighton 5:
River Terrace Rehabilitation and Healthcare Ctr 5:
Beaumont Rehab and Skilled Nursing Ctr - Westboro 5:
Alliance Health at Marina Bay 5:
Continuing Care at Brooksby Village 5:
Neville Center at Fresh Pond For Nursing and Rehab 5:
Laurel Ridge Rehab and Skilled Care Center 5:
Care One at Wilmington 5:
Care One at Lexington 5:
Meadow Green Nursing and Rehabilitation Center 5:
Sherrill House 5:
Dwyer Home 5:
Rivercrest Long Term Care 5:
Carlyle House 5:
Campion Health and Wellness, Inc 5:
Victoria Haven Nursing Facility 5:
Chestnut Woods Rehabilitation and Healthcare Ctr 5:
Overlook Nursing and Rehabilitation Center 5:
D'youville Care For Advanced Therapy 5:
Matulaitis Nursing Home 5:
German Center For Extended Care 5:
Jeffrey and Susan Brudnick Center For Living 5:
Phillips Manor Nursing Home 5:
Carleton-Willard Village Retirement and Nursing Ctr 5:
The Skilled Nursing Facility at North Hill 5:
Newbridge On The Charles Skilled Nursing Facility 5:
The Boston Home, Inc 5:
Knollwood Nursing Center 5:
Lasell House 5:
Bear Mountain at Andover 5:
Aberjona Rehabilitation and Nursing Center 5:
The Commons Skilled Nursing and Rehabilitation 5:
Elizabeth Seton 5:
Recuperative Services Unit-Hebrew Rehab Center 5:
Brookhaven at Lexington 5:
Care One at Concord 5:
Oakdale Rehabilitation and Skilled Nursing Center 5:
Cambridge Rehabilitation and Nursing Center 5:
Thomas Upham House 5:
Bethany Skilled Nursing Facility 5:
Whittier Westborough Transitional Care Unit 5:
Greenwood Nursing and Rehabilitation Center 5:
Life Care Center of West Bridgewater 5:
Winchester Rehabilitation and Nursing Center 4:
Copley at Stoughton Nursing Care Center 4:
Blaire House of Worcester 4:
South Cove Manor Nursing and Rehabilitation Center 4:
Leonard Florence Center For Living 4:
Benjamin Healthcare Center 4:
Dexter House Healthcare 4:
New England Sinai Hospital Transitional Care Unit 4:
Vantage at Milford LLC 4:
Care One at Weymouth 4:
Lutheran Rehabilitation and Skilled Care Center 4:
Waterview Lodge LLC, Rehabilitation and Healthcare 4:
Alliance Health at Maples 4:
Adviniacare at Northbridge 4:
Christopher House of Worcester 4:
Coleman House 4:
Sterling Village 4:
Katzman Family Center For Living 4:
Mary Ann Morse Nursing and Rehabilitation 4:
Walpole Healthcare 4:
Armenian Nursing and Rehabilitation Center 4:
Casa De Ramana Rehabilitation Center 4:
Life Care Center of Attleboro 4:
Masconomet Healthcare Center 4:
The Highlands 4:
Pilgrim Rehabilitation and Skilled Nursing Center 4:
Lydia Taft House 4:
Alliance Health at West Acres 4:
John Scott House Nursing and Rehabilitation Center 4:
Baypointe Rehab Center 4:
Woburn Rehabilitation and Nursing Center 4:
Holden Rehabilitation and Nursing Center 4:
Alliance Health at Braintree 4:
Belmont Manor Nursing Home, In 4:
Colony Center For Health and Rehabilitation 4:
Regalcare at Quincy 4:
Hancock Park Rehabiliation and Nursing Center 3:
Saugus Center 3:
Blackstone Valley Health and Rehabilitation 3:
Life Care Center of Stoneham 3:
St Francis Rehabilitation and Nursing Center 3:
St Mary Health Care Center 3:
Foremost at Sharon LLC 3:
Bayberry Commons 3:
Briarwood Rehabilitation and Healthcare Center 3:
Stone Rehabilitation and Senior Living 3:
The Elmhurst Healthcare 3:
Holy Trinity Eastern Orthodox N and R Center 3:
Life Care Center of Auburn 3:
Notre Dame Long Term Care Center 3:
St Joseph Rehab and Nursing Care Center 3:
Jewish Healthcare Center 3:
St Antoine Residence 3:

Medical Groups Affiliated with METROWEST MEDICAL CENTER

There are 309 doctors and 96 medical groups that are affiliated with METROWEST MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with METROWEST MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with METROWEST MEDICAL CENTER.