ARROWHEAD REGIONAL MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare ARROWHEAD REGIONAL MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 60%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of ARROWHEAD REGIONAL MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with ARROWHEAD REGIONAL MEDICAL CENTER, Survey Analysis.)

In the briefest summary, ARROWHEAD REGIONAL MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in COLTON, CA. Its five star rating is 3 . Its type of ownership is Government - Local. The facility's Medicare ID is 50245. It does provide emergency services. There are 246 medical professionals and 62 doctor groups affiliated with the hospital. On average at ARROWHEAD REGIONAL MEDICAL CENTER, emergency patients were charged $26,424. This is lower than the state average of $26,501. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 60% of the patients surveyed definitely recommended ARROWHEAD REGIONAL MEDICAL CENTER, while only 11% did not recommend going to ARROWHEAD REGIONAL MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for ARROWHEAD REGIONAL MEDICAL CENTER

Address:

400 NORTH PEPPER AVENUE
COLTON, CA 92324
(909) 580-1000
Click for Map

Medicare Provider Number:

50245

Type:

Acute Care Hospitals

Ownership:

Government - Local

Overall Hospital Quality Star Rating for ARROWHEAD REGIONAL MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for ARROWHEAD REGIONAL MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ARROWHEAD REGIONAL MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 9 %
Patients who reported that their nurses "Usually" communicated well 21 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 78 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 16 %
Patients who reported that their nurses "Always" listened carefully to them 66 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their nurses "Usually" listened carefully to them 24 %
Patients who reported that their nurses "Always" explained things in a way they could understand 66 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 24 %
Patients who reported that their doctors "Always" communicated well 72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 9 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 7 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 10 %
Patients who reported that their doctors "Usually" listened carefully to them 21 %
Patients who reported that their doctors "Always" explained things in a way they could understand 68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 12 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 48 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 24 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 48 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 23 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 48 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 24 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 26 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 17 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 14 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 39 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 17 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 21 %
Patients who reported that YES, they were given information about what to do during their recovery at home 79 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 20 %
Patients who reported that YES, they did discuss whether they would need help after discharge 80 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 22 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 78 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 11 %
Patients who "Strongly Agree" they understood their care when they left the hospital 44 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 39 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 11 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 42 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 50 %
Patients who reported that their room and bathroom were "Always" clean 59 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 19 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 19 %
Patients who reported that the area around their room was "Usually" quiet at night 32 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 65 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 60 %
Patients who reported YES, they would probably recommend the hospital 29 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of ARROWHEAD REGIONAL MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ARROWHEAD REGIONAL MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ARROWHEAD REGIONAL MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at ARROWHEAD REGIONAL MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $28
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $88
Outpatient (1 to 3 days Prior to Index Hospital Admission) $259
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $4
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $13
Carrier (1 to 3 days Prior to Index Hospital Admission) $1,007
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,734
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $9
Carrier (During Index Hospital Admission) $1,228
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $615
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $178
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,791
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,146
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,890
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $99
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,334
Total (Complete Episode) $26,424

Infection Rates at ARROWHEAD REGIONAL MEDICAL CENTER

These measures show how often patients at ARROWHEAD REGIONAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.20 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.03 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 9,893.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 12.17 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 6.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.49 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.28 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.87 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 14,446.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 23.51 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 12.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.51 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.76 / Same
SSI - Colon Surgery: Upper Confidence Limit 3.09 / Same
SSI - Colon Surgery: Number of Procedures 141.00 / Same
SSI - Colon Surgery: Predicted Cases 4.92 / Same
SSI - Colon Surgery: Observed Cases 8.00 / Same
SSI - Colon Surgery 1.63 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.27 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 143.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.32 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.08 / Better
MRSA Bacteremia: Upper Confidence Limit 0.81 / Better
MRSA Bacteremia: Patient Days 113,512.00 / Better
MRSA Bacteremia: Predicted Cases 10.09 / Better
MRSA Bacteremia: Observed Cases 3.00 / Better
MRSA Bacteremia 0.30 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.15 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.44 / Better
Clostridium Difficile (C.Diff): Patient Days 105,812.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 49.17 / Better
Clostridium Difficile (C.Diff): Observed Cases 13.00 / Better
Clostridium Difficile (C.Diff) 0.26 / Better

How ARROWHEAD REGIONAL MEDICAL CENTER Compares to Other Similar Facilities

This is how ARROWHEAD REGIONAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in COLTON, CA

Worst Hospitals in COLTON, CA

Percentages of Complications and Deaths at ARROWHEAD REGIONAL MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients NA Not Enough Data
Death rate for heart failure patients 11.7% SAME
Death rate for pneumonia patients 20% SAME
Death rate for stroke patients 17.6% SAME
Pressure ulcer rate 0.41% SAME
Death rate among surgical inpatients with serious treatable complications 170.08% SAME
Iatrogenic pneumothorax rate 0.23% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.24% SAME
Postoperative acute kidney injury requiring dialysis rate 1.56% SAME
Postoperative respiratory failure rate 8.08% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.23% SAME
Postoperative sepsis rate 5.14% SAME
Postoperative wound dehiscence rate 2.92% SAME
Abdominopelvic accidental puncture or laceration rate 0.97% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.9% SAME

Skilled Nursing Facilities Near ARROWHEAD REGIONAL MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ARROWHEAD REGIONAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Ramona Rehabilitation and Post Acute Care Center 5:
San Jacinto Healthcare 5:
Corona Regional Medical Center D/p Snf 5:
Villa Health Care Center 5:
Mission Care Center 5:
Palm Terrace Care Center 5:
Valencia Gardens Health Care Center 5:
Riverside Behavioral Healthcare Center 5:
The Grove Care and Wellness 5:
Vista Pacifica Center 5:
Vista Pacifica Convalescent Hospital 5:
Trellis Chino 5:
Chino Valley Health Care Cente 5:
Redlands Healthcare Center 5:
Inland Christian Home 5:
Redlands Comm Hosp D/p Snf 5:
Montclair Manor Care Center 5:
University Post Acute 5:
Totally Kids Rehabilitation Hospital - D/p Snf 5:
Heritage Park Nursing Center 5:
Mount San Antonio Gardens 5:
Highland Palms Healthcare Center 5:
Arrowhead Springs Healthcare 5:
Community Hospital of San Bernardino Dp Snf 5:
Del Rosa Villa 5:
Sierra Vista 5:
Arrowhead Healthcare Center, LLC 5:
Shandin Hills Behavior Therapy Center 5:
Mountains Community Hosp Dpsnf 5:
Centinela Grand Inc 4:
Alta Vista Healthcare and Wellness Centre 4:
Palm Grove Health Care 4:
Extended Care Hospital of Riverside 4:
Community Care and Rehabilitation Center 4:
Miravilla Care Center 4:
Riverside Heights Healthcare Center, LLC 4:
Plymouth Village 4:
Highland Care Center of Redlands 4:
Rialto Post Acute Center 4:
Community Extended Care Hospital of Montclair 4:
Citrus Nursing Center 4:
Ontario Grove Healthcare and Wellness Centre, LP 4:
Pilgrim Place Health Services Center 4:
Upland Rehabilitation and Care Center 4:
Community Convalescent Center of San Bernardino 4:
Valley Healthcare Center 4:
Menifee Lakes Post Acute 3:
The Village Healthcare Center 3:
Devonshire Care Center 3:
The Bradley Gardens 3:
Corona Health Care Center 3:
Riverside Village Healthcare Center 3:
Arlington Gardens Care Center 3:
Rancho Bellagio Post Acute 3:
Riverwalk Post Acute 3:
Cherry Valley Healthcare 3:
Grand Terrace Health Care Center 3:
Cedar Mountain Post Acute 3:
Brookside Healthcare Center 3:
Linda Valley Care Center 3:
Laurel Park Behavioral Health Center 3:
Las Colinas Post Acute 3:
Landmark Medical Center 3:
Gardenview Healthcare and Wellness Centre, LP 3:
Villa Mesa Care Center 3:
Woods Health Services 3:
Claremont Care Center 3:
Hillcrest Nursing Home 3:
Hemet Valley Healthcare Center 2:
Corona Post Acute Center 2:
Woodcrest Post Acute and Rehabilitation 2:
Highland Springs Care Center 2:
Community Care On Palm 2:
Yucaipa Hills Post Acute 2:
Creekside Post Acute 2:
Jurupa Hills Post Acute 2:
Ontario Healthcare Center 2:
Asistencia Villa Rehabilitation and Care Center 2:
Heritage Gardens Health Care Center 2:
Pomona Vista Care Center 2:
Country Oaks Care Center 2:
Park Avenue Healthcare and Wellness Center 2:
Inland Valley Care and Rehabilitation Center 2:
Laurel Convalescent Hospital 2:
Rancho Mesa Care Center 2:
Medical Center Convalescent Hospital 2:
Waterman Canyon Post Acute 2:
Manorcare Health Services-Hemet 1:
Meadowbrook Post Acute 1:
Windsor Cypress Gardens 1:
Riverside Postacute Care 1:
Madison Grove Post Acute 1:
Reche Canyon Regional Rehab Center 1:
Meadows Ridge Care Center 1:
Claremont Manor Care Center 1:
Haven Post Acute 1:

Medical Groups Affiliated with ARROWHEAD REGIONAL MEDICAL CENTER

There are 246 doctors and 62 medical groups that are affiliated with ARROWHEAD REGIONAL MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with ARROWHEAD REGIONAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with ARROWHEAD REGIONAL MEDICAL CENTER.