BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK in DALLAS, TX:
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Overall Rating:

Database data was released on January 25, 2023

About BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

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BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK is one of a type of hospitals called Acute Care Hospitals. It is located in DALLAS, TX. Its five star rating is 2. It's type of ownership is Proprietary. The facility's Medicare ID is 450678.

EMERGENCY SERVICES: It does provide emergency services.

There are 117 medical professionals affiliated with BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK.

According to a survey by the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, only 45% of the patients surveyed definitely recommended BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK, while 25% did not recommend going to BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

Address:

9440 POPPY DR
DALLAS, TX 75218
(214) 324-6100
Click for Map

Medicare Provider Number:

450678

Type:

Acute Care Hospitals

Ownership:

Proprietary

Overall Hospital Quality Star Rating for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

Overall Rating:

The Overall Hospital Quality Star Rating for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

The methodology used to calculate Overall Star Ratings involves multiple steps to select, standardize, and calculate scores based on Care Compare measures. Overall Star Ratings are created using this seven-step process:

  1. Selection and standardization of measures for inclusion in the Overall Star Rating
  2. Assignment of measures to groups
  3. Calculation and standardization of measure group scores
  4. Calculation of hospital summary scores as a weighted average of available group scores
  5. Application of minimum thresholds for receiving an Overall Star Rating
  6. Assignment of hospitals to peer groups based on their number of measure groups (3, 4, or 5)
  7. Application of clustering algorithm to categorize summary scores into star ratings

For each hospital, a hospital summary score is calculated by taking the weighted average of the hospital’s scores for each measure group. The table below shows the weight applied to each measure group. The hospital summary score is then used to assign hospitals to star ratings, using k-means clustering within each peer group.

Measure group Weight used in calculation
Mortality 22%
Safety 22%
Readmission 22%
Patient Experience 22%
Timely & Effective Care 12%

Note that these percentage weights are out of 100%. If a hospital has no measures in a certain measure group, the weighted percentage is redistributed proportionally to the other measure groups. For example, if a hospital had no measures in the Timely & Effective Care category, the 12% weight would be redistributed evenly as 25% for each of the Mortality, Safety of Care, Readmission and Patient Experience groups.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Cost of BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK: 109.89%

On average at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK, emergency patients were changed $27,519. This is higher than the state average of $26,387. It is also higher than the state average of $24,355.

More Information about the calculation of Medicare Spending Per Beneficiary for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK: The measure assesses Medicare Part A and Part B payments for services provided to a BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK during a spending-per-beneficiary episode that spans from three days prior to an inpatient hospital admission through 30 days after discharge. The payments included in this measure are price-standardized and risk-adjusted. The payment measures for heart attack, heart failure, pneumonia, and hip/knee replacement are estimates of payments associated with a 30-day episode of care for heart attack, heart failure, or pneumonia, or a 90-day episode of care for hip/knee replacement. The episode of care begins with the admission. For the heart attack, heart failure, and pneumonia measures, payments across multiple care settings, services, and supplies (inpatient, outpatient, skilled nursing facility, home health, hospice, physician/clinical laboratory/ambulance services, durable medical equipment, prosthetics/orthotics, and supplies) are assessed for the next 30 days. For hip/knee replacement, the measure includes all payments for the next 30 days but also includes payments related to the hip/knee replacement for days 31 – 90. For the heart attack, heart failure, pneumonia, and hip/knee replacement payment measures, payment rates are provided in the downloadable database and presented on the Hospital Care Compare website in terms of dollars. Hospitals’ rates are compared to the national mean payment to categorize whether a hospital’s payment rate is less than the national mean payment, no different than the national mean payment, or greater than the national mean payment, For some hospitals, the number of cases is too small to reliably compare their results to the national mean payment. The payment measures are not intended to be interpreted in isolation but to be considered in the context of existing quality measures such as CMS’s 30-day mortality measures for heart attack, heart failure, and pneumonia, and the 90-day complication measure for hip/knee replacement.

Detailed table for spending and period for patients at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $7
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $0
Outpatient (1 to 3 days Prior to Index Hospital Admission) $90
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $7
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $13
Carrier (1 to 3 days Prior to Index Hospital Admission) $703
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,801
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $33
Carrier (During Index Hospital Admission) $1,556
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $528
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $161
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $5,346
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $790
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $5,137
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $85
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $2,262
Total (Complete Episode) $27,519

Infection Rates at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

These measures show how often patients at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK contract certain infections during the course of their medical treatment, when compared to other hospitals nationally. HAI measures provide information on infections that occur while the patient is in the hospital and include: central line-associated bloodstream infections (CLABSI), catheterassociated urinary tract infections (CAUTI), surgical site infection (SSI) from colon surgery or abdominal hysterectomy, methicillin-resistant Staphylococcus Aureus (MRSA) blood laboratory-identified events (bloodstream infections), and Clostridium difficile (C.diff.) laboratory-identified events (intestinal infections). The HAI measures show how often patients at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK contract certain infections during the course of their medical treatment, when compared to like hospitals. The CDC calculates a Standardized Infection Ratio (SIR) which may take into account the type of patient care location, number of patients with an existing infection, laboratory methods, hospital affiliation with a medical school, bed size of the hospital, patient age, and classification of patient health. SIRs are calculated for the hospital, the state, and the nation. Hospitals’ SIRs are compared to the national benchmark to determine if hospitals’ performance on these measures is better than the national benchmark (lower), no different than the national benchmark, or worse than the national benchmark (higher). The HAI measures apply to all patients treated in acute care hospitals, including adult, pediatric, neonatal, Medicare, and non-Medicare patients.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.60 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 3.61 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 4,035.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 3.07 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 5.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.63 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.01 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.21 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 4,749.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 4.08 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.25 / Same
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures 15.00 / Not Available
SSI - Colon Surgery: Predicted Cases 0.41 / Not Available
SSI - Colon Surgery: Observed Cases 0.00 / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 21.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.18 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.28 / Same
MRSA Bacteremia: Upper Confidence Limit 5.44 / Same
MRSA Bacteremia: Patient Days 36,596.00 / Same
MRSA Bacteremia: Predicted Cases 1.21 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 1.65 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.04 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.46 / Better
Clostridium Difficile (C.Diff): Patient Days 35,635.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 17.90 / Better
Clostridium Difficile (C.Diff): Observed Cases 3.00 / Better
Clostridium Difficile (C.Diff) 0.17 / Better

How BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK Compares to Other Similar Facilities

This is how BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in DALLAS, TX

Worst Hospitals in DALLAS, TX

Percentages of Complications and Deaths at BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 13.7% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 7.7% SAME
Death rate for heart failure patients 10.9% SAME
Death rate for pneumonia patients 16.7% SAME
Death rate for stroke patients 19.8% Worse
Pressure ulcer rate 0.1% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.18% SAME
In-hospital fall with hip fracture rate 0.07% SAME
Postoperative hemorrhage or hematoma rate 2.67% SAME
Postoperative acute kidney injury requiring dialysis rate 0.91% SAME
Postoperative respiratory failure rate 8.9% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 2.95% SAME
Postoperative sepsis rate 3.96% SAME
Postoperative wound dehiscence rate 0.77% SAME
Abdominopelvic accidental puncture or laceration rate 0.96% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.94% SAME

Skilled Nursing Facilities Near BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Villages of Lake Highlands 5:
C C Young Memorial Home 5:
Continuing Care at Highland Springs 5:
Prestonwood Rehabilitation and Nursing Center Inc 5:
Pearl Nordan Care Center - Nursing 5:
Forum Parkway Health and Rehabilitation 5:
Good Samaritan Society -- Lake Forest Village 5:
The Legacy Midtown Park 5:
Irving Nursing and Rehabilitation 5:
Pure Health Transitional Care at Thr Arlington 5:
Ventana By Buckner 5:
Woodlands Place Rehabilitation Suites 5:
Town East Rehabilitation and Healthcare Center 5:
Pure Health Transitional Care at Texas Health Pres 5:
The Healthcare Resort of Plano 5:
The Plaza at Edgemere Health Care 5:
The Belmont at Twin Creeks 4:
Founders Plaza Nursing and Rehab 4:
Kaufman Healthcare Center 4:
Desoto Ltc Partners, Inc 4:
Beacon Harbor Healthcare and Rehabilitation 4:
Lake Village Nursing and Rehabilitation Center 4:
Coral Rehabilitation and Nursing of Arlington 4:
Prairie Estates 4:
Vista Ridge Nursing and Rehabilitation Center 4:

Medical Professsionals Affiliated with BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK

These are the doctors affliated with this hospital:

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYLOR SCOTT & WHITE MEDICAL CENTER-WHITE ROCK to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 61 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 17 %
Patients who reported that their nurses "Usually" communicated well 22 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 68 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 13 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 19 %
Patients who reported that their nurses "Always" listened carefully to them 58 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 17 %
Patients who reported that their nurses "Usually" listened carefully to them 25 %
Patients who reported that their nurses "Always" explained things in a way they could understand 57 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 21 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 67 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 15 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 73 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 11 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 16 %
Patients who reported that their doctors "Always" listened carefully to them 66 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 16 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 61 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 19 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 44 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 30 %
Patients who reported that they "Usually" received help as soon as they wanted 26 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 42 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 26 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 45 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 28 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 48 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 35 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 17 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 61 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 24 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 36 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 46 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 18 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 24 %
Patients who reported that YES, they were given information about what to do during their recovery at home 76 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 27 %
Patients who reported that YES, they did discuss whether they would need help after discharge 73 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 21 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 79 %
Patients who "Agree" they understood their care when they left the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 19 %
Patients who "Strongly Agree" they understood their care when they left the hospital 39 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 44 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 23 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 33 %
Patients who "Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 18 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 39 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 18 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 44 %
Patients who reported that their room and bathroom were "Always" clean 55 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 25 %
Patients who reported that their room and bathroom were "Usually" clean 20 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 62 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 15 %
Patients who reported that the area around their room was "Usually" quiet at night 23 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 26 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 51 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 25 %
Patients who reported YES, they would definitely recommend the hospital 45 %
Patients who reported YES, they would probably recommend the hospital 30 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

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