About The Healthcare Resort of Plano
The Healthcare Resort Of Plano, located in Plano, TX, is a non-profit organization that accepts Medicare and Medicaid.
Why Families Choose The Healthcare Resort of Plano
- Top Ranked: Ranked #39 out of 130 facilities within 25 miles.
- More Nursing Time: Staff spends 3.91 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 3.91 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the THE ENSIGN GROUP network. This chain operates 342 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
The Healthcare Resort of Plano provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 3 |
|
| Quality Measures | 3 |
|
| Staffing | 3 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 44 | Jun 26, 2025 |
| Weighted Average | 56 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 29.9% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 7.0% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 35.4% |
| Percentage of long-stay residents who lose too much weight (QM404) | 6.0% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.9% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.4% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 4.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.8% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 97.5% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 89.5% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.0% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 30.1% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 20.3% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 98.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 1.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 38.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 10.9% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 3 complaints
- 2025: 7 complaints
- Total: 12 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Dec 03, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Jul 31, 2025 | Keep residents' personal and medical records private and confidential. |
| Jul 31, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Jul 31, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Jul 31, 2025 | Provide safe and appropriate respiratory care for a resident when needed. |
| Jul 31, 2025 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Jul 31, 2025 | Provide and implement an infection prevention and control program. |
| Oct 31, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| May 31, 2024 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Jan 01, 2024 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Sep 30, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Sep 30, 2023 | Provide and implement an infection prevention and control program. |
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Owner & Operator Information
Business Entity
OAK POINT HEALTHCARE INC
Ownership Structure
Management & Direction
- ANDREW ASHTON CORPORATE OFFICER
- SOON BURNAM CORPORATE OFFICER
- ENSIGN SERVICES INC ADP OF THE SNF
- CHAD KEETCH CORPORATE OFFICER
- KEVIN NICCUM MANAGING CONTROL - GOVERNING BODY
- KEVIN NICCUM OPERATIONAL/MANAGERIAL CONTROL
- KEVIN NICCUM ADP OF THE SNF
- KEN PARK MANAGING CONTROL - GOVERNING BODY
- KEN PARK OPERATIONAL/MANAGERIAL CONTROL
- KEN PARK ADP OF THE SNF
- BARRY PORT INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- AMI SATO CORPORATE OFFICER
- WELLTOWER OP LLC ADP OF THE SNF
- EDWARD WILSON CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| North Park Health and Rehabilitation Center | N/A | 3 |
| Pure Health Transitional Care at Texas Health Pres | N/A | 5 |
| The Legacy Midtown Park | N/A | 5 |
| Highland Meadows | N/A | 5 |
| Farmersville Health and Rehabilitation | N/A | 4 |
| Princeton Medical Lodge | N/A | 4 |
| C C Young Memorial Home | N/A | 5 |
| La Dora Nursing and Rehabilitation Center | N/A | 5 |
| Lexington Medical Lodge | N/A | 4 |
| Hurst Plaza Nursing and Rehab | N/A | 4 |
Related Analysis
Best Nursing Homes in Plano, TX
Compare The Healthcare Resort of Plano to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact The Healthcare Resort of Plano directly at 9723790000. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.