UNIVERSITY MEDICAL CENTER NEW ORLEANS Review

Get Information, Ratings, Surveys, and Compare UNIVERSITY MEDICAL CENTER NEW ORLEANS to other hospitals

Overall Hospital Rating: ; HCAPS approval: 70%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of UNIVERSITY MEDICAL CENTER NEW ORLEANS. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with UNIVERSITY MEDICAL CENTER NEW ORLEANS, Survey Analysis.)

In the briefest summary, UNIVERSITY MEDICAL CENTER NEW ORLEANS is one of the types of hospitals called Acute Care Hospitals. It is in NEW ORLEANS, LA. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 190005. It does provide emergency services. There are 528 medical professionals and 88 doctor groups affiliated with the hospital. On average at UNIVERSITY MEDICAL CENTER NEW ORLEANS, emergency patients were charged $27,969. This is higher than the state average of $27,384. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 70% of the patients surveyed definitely recommended UNIVERSITY MEDICAL CENTER NEW ORLEANS, while only 6% did not recommend going to UNIVERSITY MEDICAL CENTER NEW ORLEANS.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for UNIVERSITY MEDICAL CENTER NEW ORLEANS

Address:

2000 CANAL STREET
NEW ORLEANS, LA 70112
(504) 702-3000
Click for Map

Medicare Provider Number:

190005

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for UNIVERSITY MEDICAL CENTER NEW ORLEANS

Overall Rating:



The Overall Hospital Quality Star Rating for UNIVERSITY MEDICAL CENTER NEW ORLEANS summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNIVERSITY MEDICAL CENTER NEW ORLEANS to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 77 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 17 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 82 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 14 %
Patients who reported that their nurses "Always" listened carefully to them 74 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 18 %
Patients who reported that their nurses "Always" explained things in a way they could understand 74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 81 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 5 %
Patients who reported that their doctors "Usually" communicated well 14 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 10 %
Patients who reported that their doctors "Always" listened carefully to them 80 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their doctors "Usually" listened carefully to them 14 %
Patients who reported that their doctors "Always" explained things in a way they could understand 77 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 17 %
Patients who reported that they "Always" received help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 17 %
Patients who reported that they "Usually" received help as soon as they wanted 20 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 61 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 23 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 20 %
Patients who reported that staff "Always" explained about medicines before giving it to them 62 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 17 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 76 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 14 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 49 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 19 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 19 %
Patients who reported that YES, they did discuss whether they would need help after discharge 81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 48 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 43 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 41 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 53 %
Patients who reported that their room and bathroom were "Always" clean 66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 16 %
Patients who reported that their room and bathroom were "Usually" clean 18 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 69 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 8 %
Patients who reported that the area around their room was "Usually" quiet at night 23 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 70 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 70 %
Patients who reported YES, they would probably recommend the hospital 24 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of UNIVERSITY MEDICAL CENTER NEW ORLEANS, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNIVERSITY MEDICAL CENTER NEW ORLEANS provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNIVERSITY MEDICAL CENTER NEW ORLEANS: Not Available

Detailed table for spending and period for patients at UNIVERSITY MEDICAL CENTER NEW ORLEANS:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $8
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $62
Outpatient (1 to 3 days Prior to Index Hospital Admission) $362
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $0
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $9
Carrier (1 to 3 days Prior to Index Hospital Admission) $911
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $13,465
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $14
Carrier (During Index Hospital Admission) $1,482
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $542
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $168
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $6,220
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,259
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,130
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $168
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,168
Total (Complete Episode) $27,969

Infection Rates at UNIVERSITY MEDICAL CENTER NEW ORLEANS

These measures show how often patients at UNIVERSITY MEDICAL CENTER NEW ORLEANS contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.49 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.46 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 12,009.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 14.85 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 13.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.88 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.30 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.04 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 8,745.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 17.18 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 10.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.58 / Same
SSI - Colon Surgery: Lower Confidence Limit 1.59 / Worse
SSI - Colon Surgery: Upper Confidence Limit 3.75 / Worse
SSI - Colon Surgery: Number of Procedures 245.00 / Worse
SSI - Colon Surgery: Predicted Cases 8.41 / Worse
SSI - Colon Surgery: Observed Cases 21.00 / Worse
SSI - Colon Surgery 2.50 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.25 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 4.90 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 137.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.35 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 1.48 / Same
MRSA Bacteremia: Lower Confidence Limit 1.09 / Worse
MRSA Bacteremia: Upper Confidence Limit 3.13 / Worse
MRSA Bacteremia: Patient Days 75,602.00 / Worse
MRSA Bacteremia: Predicted Cases 7.32 / Worse
MRSA Bacteremia: Observed Cases 14.00 / Worse
MRSA Bacteremia 1.91 / Worse
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.24 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.59 / Better
Clostridium Difficile (C.Diff): Patient Days 75,602.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 51.77 / Better
Clostridium Difficile (C.Diff): Observed Cases 20.00 / Better
Clostridium Difficile (C.Diff) 0.39 / Better

How UNIVERSITY MEDICAL CENTER NEW ORLEANS Compares to Other Similar Facilities

This is how UNIVERSITY MEDICAL CENTER NEW ORLEANS compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in NEW ORLEANS, LA

Worst Hospitals in NEW ORLEANS, LA

Percentages of Complications and Deaths at UNIVERSITY MEDICAL CENTER NEW ORLEANS

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 13.1% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients NA Not Enough Data
Death rate for heart failure patients 13.9% SAME
Death rate for pneumonia patients 20% SAME
Death rate for stroke patients NA Not Enough Data
Pressure ulcer rate 1.02% SAME
Death rate among surgical inpatients with serious treatable complications 146.3% SAME
Iatrogenic pneumothorax rate 0.38% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.45% SAME
Postoperative acute kidney injury requiring dialysis rate 1.87% SAME
Postoperative respiratory failure rate 7.12% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 6.31% Worse
Postoperative sepsis rate 5.88% SAME
Postoperative wound dehiscence rate 2.78% SAME
Abdominopelvic accidental puncture or laceration rate 1.16% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.25% SAME

Medical Groups Affiliated with UNIVERSITY MEDICAL CENTER NEW ORLEANS

There are 528 doctors and 88 medical groups that are affiliated with UNIVERSITY MEDICAL CENTER NEW ORLEANS.

Affiliated Doctor Groups


The list of medical professionals associated with UNIVERSITY MEDICAL CENTER NEW ORLEANS is very long, so we have added another pages. See a list of medical professionals associated with UNIVERSITY MEDICAL CENTER NEW ORLEANS.