About Twin Oaks Nursing Home
Twin Oaks Nursing Home, located in LAPLACE, LA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Twin Oaks Nursing Home
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 3.36 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the INSPIRED HEALTHCARE MANAGEMENT network. This chain operates 6 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Twin Oaks Nursing Home provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 2 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 24 | Aug 13, 2025 |
| Weighted Average | 72 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 21.5% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 26.3% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 3.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 3.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 29.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 8.1% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.3% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.2% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.3% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 2.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.5% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 83.2% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 6.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 31.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 14.7% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.7% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 75.9% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 6.9% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.7% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 20.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 10 complaints
- 2025: 9 complaints
- 2026: 1 complaint
- Total: 22 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Feb 10, 2026 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Sep 18, 2025 | Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards. |
| Sep 18, 2025 | Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident. |
| Sep 18, 2025 | Provide safe and appropriate respiratory care for a resident when needed. |
| Sep 18, 2025 | Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely. |
| Jul 21, 2025 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 14, 2025 | Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed. |
| May 30, 2025 | Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies. |
| May 30, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| May 30, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Oct 04, 2024 | Respond appropriately to all alleged violations. |
| Aug 07, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Aug 07, 2024 | Respond appropriately to all alleged violations. |
| Aug 07, 2024 | Develop, implement, and/or maintain an effective training program for all new and existing staff members. |
| Jun 16, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jun 16, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 16, 2024 | Respond appropriately to all alleged violations. |
| Feb 01, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Feb 01, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Feb 01, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Oct 08, 2023 | Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs. |
| Oct 08, 2023 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
Nearby Hospitals
UNIVERSITY MEDICAL CENTER NEW ORLEANS
NEW ORLEANS, LA
SOUTHEAST LOUISIANA VETERANS HEALTH CARE SYSTEM
NEW ORLEANS, LA
THIBODAUX REGIONAL MEDICAL CENTER
THIBODAUX, LA
TOURO INFIRMARY
NEW ORLEANS, LA
WEST JEFFERSON MEDICAL CENTER
MARRERO, LA
OCHSNER MEDICAL CENTER-KENNER
KENNER, LA
OCHSNER MEDICAL CENTER ACUTE
NEW ORLEANS, LA
ST CHARLES PARISH HOSPITAL
LULING, LA
AVALA
COVINGTON, LA
OMEGA HOSPITAL, LLC
METAIRIE, LA
ST JAMES PARISH HOSPITAL
LUTCHER, LA
CHILDRENS HOSPITAL
NEW ORLEANS, LA
RIVER OAKS HOSPITAL
NEW ORLEANS, LA
COMMUNITY CARE HOSPITAL
NEW ORLEANS, LA
BEACON BEHAVIORAL HOSPITAL - LUTCHER
LUTCHER, LA
PERIMETER BEHAVIORAL HOSPITAL OF NEW ORLEANS
KENNER, LA
RIVER PLACE BEHAVIORAL HEALTH
LAPLACE, LA
Owner & Operator Information
Business Entity
TWIN OAKS NURSING HOME INC
Ownership Structure
- FELIX BURCH Indirect
- GUY S. BURCH Indirect
- JEFFERY BURCH Indirect
- PAULA BURCH Indirect
- RENEE BURCH Indirect
- ELISE KERL Indirect
- TWIN OAKS NURSING HOME INC Direct: 100%
Management & Direction
- COLIN BAILEY OPERATIONAL/MANAGERIAL CONTROL
- COLIN BAILEY ADP OF THE SNF
- FELIX BURCH ADP OF THE SNF
- GUY S. BURCH CORPORATE DIRECTOR
- GUY S. BURCH CORPORATE OFFICER
- GUY S. BURCH ADP OF THE SNF
- JEFFERY BURCH ADP OF THE SNF
- PAULA BURCH ADP OF THE SNF
- RENEE BURCH ADP OF THE SNF
- KAREN CONNOR OPERATIONAL/MANAGERIAL CONTROL
- KAREN CONNOR ADP OF THE SNF
- JEREMY GOUX CORPORATE OFFICER
- JEREMY GOUX CORPORATE DIRECTOR
- JEREMY GOUX ADP OF THE SNF
- TIMOTHY GOUX CORPORATE DIRECTOR
- TIMOTHY GOUX ADP OF THE SNF
- INSPIRED HEALTHCARE MANAGEMENT LLC ADP OF THE SNF
- INSPIRED HEALTHCARE MANAGEMENT LLC OPERATIONAL/MANAGERIAL CONTROL
- ELISE KERL ADP OF THE SNF
- MARY LYNN LEACH OPERATIONAL/MANAGERIAL CONTROL
- TWIN OAKS NURSING HOME INC ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Southeast Louisiana War Veterans Home | N/A | 5 |
| Audubon Health and Rehab | N/A | 4 |
| Ochsner Medical Center Skilled Nursing Facility | N/A | 5 |
| East Jefferson General Hospital - Snf | N/A | 5 |
| Ormond Nursing and Care Center | N/A | 5 |
| John J Hainkel Jr Home and Rehabilitation Center | N/A | 5 |
| Marrero Healthcare Center | N/A | 5 |
| Chateau St. James Rehab and Retirement | N/A | 3 |
| St Anthony Community Care Center | N/A | 5 |
| Thibodaux Healthcare and Rehabilitation Center | N/A | 4 |
Related Analysis
Best Nursing Homes in LAPLACE, LA
Compare Twin Oaks Nursing Home to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Twin Oaks Nursing Home directly at 9856529538. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.