About Ferncrest Manor Living Center
Ferncrest Manor Living Center, located in New Orleans, LA, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Ferncrest Manor Living Center
Key Performance Indicators
- CMS Overall Rating 1 Stars
- Nursing Hours 2.38 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Ferncrest Manor Living Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 1 |
|
| Health Inspection | 1 |
|
| Quality Measures | 2 |
|
| Staffing | 1 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 96 | May 29, 2025 |
| Weighted Average | 133 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | N/A |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | N/A |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 4.1% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.7% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 12.9% |
| Percentage of long-stay residents who lose too much weight (QM404) | 1.6% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 2.0% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 0.0% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 1.3% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 0.9% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.7% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 94.4% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.8% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 12.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.2% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 87.3% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 16.7% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 11.0% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 3.3% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 23.0% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 3 complaints
- 2024: 17 complaints
- 2025: 3 complaints
- Total: 23 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jul 18, 2025 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| Jul 18, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Jul 18, 2025 | Keep residents' personal and medical records private and confidential. |
| Dec 16, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 16, 2024 | Provide behavior health training consistent with the requirements and as determined by a facility assessment. |
| Dec 16, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Oct 14, 2024 | Provide safe and appropriate respiratory care for a resident when needed. |
| Oct 14, 2024 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| May 16, 2024 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| May 16, 2024 | Make sure there is a pest control program to prevent/deal with mice, insects, or other pests. |
| Apr 09, 2024 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Apr 09, 2024 | Ensure medication error rates are not 5 percent or greater. |
| Jan 30, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jan 30, 2024 | Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data. |
| Jan 30, 2024 | Provide specialized rehabilitative services by qualified personnel, when ordered for a resident by a doctor. |
| Jan 30, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Jan 30, 2024 | Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident?s advance directives. |
| Jan 30, 2024 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Jan 30, 2024 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Jan 30, 2024 | Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube. |
| Oct 25, 2023 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Oct 25, 2023 | Provide safe, appropriate dialysis care/services for a resident who requires such services. |
| Oct 12, 2023 | Provide enough food/fluids to maintain a resident's health. |
Nearby Hospitals
SLIDELL MEMORIAL HOSPITAL
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UNIVERSITY MEDICAL CENTER NEW ORLEANS
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EAST JEFFERSON GENERAL HOSPITAL
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SOUTHEAST LOUISIANA VETERANS HEALTH CARE SYSTEM
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TOURO INFIRMARY
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WEST JEFFERSON MEDICAL CENTER
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OCHSNER MEDICAL CENTER ACUTE
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OCHSNER MEDICAL CENTER-KENNER
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ST BERNARD PARISH HOSPITAL
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CHILDRENS HOSPITAL
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AVALA
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RIVER OAKS HOSPITAL
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OUR LADY OF THE LAKE SURGICAL HOSPITAL
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COMMUNITY CARE HOSPITAL
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STERLING SURGICAL HOSPITAL
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NORTHLAKE BEHAVIORAL HEALTH SYSTEM
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ST CHARLES SURGICAL HOSPITAL
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ST CHARLES PARISH HOSPITAL
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OMEGA HOSPITAL, LLC
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NEW ORLEANS EAST HOSPITAL
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Owner & Operator Information
Management & Direction
- KIMBERLY BOHNE OPERATIONAL/MANAGERIAL CONTROL
- KIMBERLY BOHNE ADP OF THE SNF
- DAVID MYERS OPERATIONAL/MANAGERIAL CONTROL
- DAVID MYERS ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Ochsner Medical Center Skilled Nursing Facility | N/A | 5 |
| East Jefferson General Hospital - Snf | N/A | 5 |
| Greenbriar Community Care Center | N/A | 5 |
| John J Hainkel Jr Home and Rehabilitation Center | N/A | 5 |
| Marrero Healthcare Center | N/A | 5 |
| Trinity Trace Community Care Center | N/A | 4 |
| Our Lady of Wisdom Community Care Center | N/A | 4 |
| Heritage Manor of Slidell | N/A | 4 |
| Riverbend Nursing and Rehabilitation Center, Inc | N/A | 3 |
| Jo Ellen Smith Convalescent Center | N/A | 4 |
Related Analysis
Best Nursing Homes in New Orleans, LA
Compare Ferncrest Manor Living Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Ferncrest Manor Living Center directly at 5042461426. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.