About Willow Wood at Woldenberg Village
Willow Wood At Woldenberg Village, located in NEW ORLEANS, LA, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Willow Wood at Woldenberg Village
- More Nursing Time: Staff spends 4.67 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 4.67 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Above Average Staffing
Willow Wood at Woldenberg Village provides more care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 3 |
|
| Quality Measures | 3 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 36 | Jul 02, 2025 |
| Weighted Average | 42 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 36.1% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 16.5% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.4% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 1.1% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 14.6% |
| Percentage of long-stay residents who lose too much weight (QM404) | 4.2% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 1.1% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.9% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 5.1% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 90.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 79.7% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 1.5% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 23.2% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 12.8% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 92.7% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 64.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.6% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 35.5% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 14.4% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 2 complaints
- 2024: 1 complaint
- 2025: 3 complaints
- Total: 6 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Jun 20, 2025 | Limit the charges against residents' personal funds for items or services for which payment is made under Medicare or Medicaid. |
| Jun 20, 2025 | Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies. |
| Jun 20, 2025 | Post nurse staffing information every day. |
| Mar 03, 2024 | Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist. |
| Dec 20, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
| Sep 10, 2023 | Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. |
Nearby Hospitals
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BEACON BEHAVIORAL HOSPITAL- NEW ORLEANS, LLC
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Owner & Operator Information
Business Entity
WOLDENBERG VILLAGE INC
Ownership Structure
- TOURO INFIRMARY Indirect
- WOLDENBERG VILLAGE INC Direct: 100%
Management & Direction
- SUZANNE HAGGARD CORPORATE DIRECTOR
- SUZANNE HAGGARD CORPORATE OFFICER
- ZEB LANDERS W-2 MANAGING EMPLOYEE
- MANUEL LINARES CORPORATE DIRECTOR
- MANUEL LINARES CORPORATE OFFICER
- JOSHUA LOWENTRITT CORPORATE DIRECTOR
- BRADLEY SINCLAIR CORPORATE DIRECTOR
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Ochsner Medical Center Skilled Nursing Facility | N/A | 5 |
| East Jefferson General Hospital - Snf | N/A | 5 |
| Ormond Nursing and Care Center | N/A | 5 |
| John J Hainkel Jr Home and Rehabilitation Center | N/A | 5 |
| Marrero Healthcare Center | N/A | 5 |
| Our Lady of Wisdom Community Care Center | N/A | 4 |
| Riverbend Nursing and Rehabilitation Center, Inc | N/A | 3 |
| Jo Ellen Smith Convalescent Center | N/A | 4 |
| St Anthony Community Care Center | N/A | 5 |
| Bayside Healthcare Center | N/A | 2 |
Related Analysis
Best Nursing Homes in NEW ORLEANS, LA
Compare Willow Wood at Woldenberg Village to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Willow Wood at Woldenberg Village directly at 5043675640. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.