MASSACHUSETTS GENERAL HOSPITAL Review

Get Information, Ratings, Surveys, and Compare MASSACHUSETTS GENERAL HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 86%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MASSACHUSETTS GENERAL HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MASSACHUSETTS GENERAL HOSPITAL, Survey Analysis.)

In the briefest summary, MASSACHUSETTS GENERAL HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in BOSTON, MA. Its five star rating is 5 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220071. It does provide emergency services. There are 3,735 medical professionals and 271 doctor groups affiliated with the hospital. On average at MASSACHUSETTS GENERAL HOSPITAL, emergency patients were charged $29,909. This is higher than the state average of $24,534. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 86% of the patients surveyed definitely recommended MASSACHUSETTS GENERAL HOSPITAL, while only 2% did not recommend going to MASSACHUSETTS GENERAL HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MASSACHUSETTS GENERAL HOSPITAL

Address:

55 FRUIT STREET
BOSTON, MA 02114
(617) 724-9725
Click for Map

Medicare Provider Number:

220071

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for MASSACHUSETTS GENERAL HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for MASSACHUSETTS GENERAL HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MASSACHUSETTS GENERAL HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 85 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 3 %
Patients who reported that their nurses "Usually" communicated well 12 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 90 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 8 %
Patients who reported that their nurses "Always" listened carefully to them 82 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their nurses "Usually" listened carefully to them 15 %
Patients who reported that their nurses "Always" explained things in a way they could understand 82 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 14 %
Patients who reported that their doctors "Always" communicated well 83 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 5 %
Patients who reported that their doctors "Usually" communicated well 12 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 90 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 7 %
Patients who reported that their doctors "Always" listened carefully to them 82 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 13 %
Patients who reported that their doctors "Always" explained things in a way they could understand 79 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 14 %
Patients who reported that they "Always" received help as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 12 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 65 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 16 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 78 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 7 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 51 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 25 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 10 %
Patients who reported that YES, they were given information about what to do during their recovery at home 90 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 11 %
Patients who reported that YES, they did discuss whether they would need help after discharge 89 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 90 %
Patients who "Agree" they understood their care when they left the hospital 36 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 59 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 39 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 55 %
Patients who "Agree" that they understood their responsiblities in managing their health 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 59 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 33 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 62 %
Patients who reported that their room and bathroom were "Always" clean 64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 10 %
Patients who reported that their room and bathroom were "Usually" clean 26 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 50 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 17 %
Patients who reported that the area around their room was "Usually" quiet at night 33 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 5 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 12 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 83 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 2 %
Patients who reported YES, they would definitely recommend the hospital 86 %
Patients who reported YES, they would probably recommend the hospital 12 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MASSACHUSETTS GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MASSACHUSETTS GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MASSACHUSETTS GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at MASSACHUSETTS GENERAL HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $29
Hospice (1 to 3 days Prior to Index Hospital Admission) $1
Inpatient (1 to 3 days Prior to Index Hospital Admission) $42
Outpatient (1 to 3 days Prior to Index Hospital Admission) $175
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $11
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $11
Carrier (1 to 3 days Prior to Index Hospital Admission) $662
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $15,757
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $29
Carrier (During Index Hospital Admission) $2,143
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $1,049
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $140
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,407
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,343
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,565
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $157
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,388
Total (Complete Episode) $29,909

Infection Rates at MASSACHUSETTS GENERAL HOSPITAL

These measures show how often patients at MASSACHUSETTS GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.47 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.84 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 65,032.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 72.60 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 46.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.63 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.73 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.17 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 45,486.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 76.23 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 71.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.93 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.94 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.93 / Same
SSI - Colon Surgery: Number of Procedures 828.00 / Same
SSI - Colon Surgery: Predicted Cases 21.94 / Same
SSI - Colon Surgery: Observed Cases 30.00 / Same
SSI - Colon Surgery 1.37 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Better
SSI - Abdominal Hysterectomy: Upper Confidence Limit 0.90 / Better
SSI - Abdominal Hysterectomy: Number of Procedures 401.00 / Better
SSI - Abdominal Hysterectomy: Predicted Cases 3.31 / Better
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Better
SSI - Abdominal Hysterectomy 0.00 / Better
MRSA Bacteremia: Lower Confidence Limit 0.34 / Better
MRSA Bacteremia: Upper Confidence Limit 0.91 / Better
MRSA Bacteremia: Patient Days 338,993.00 / Better
MRSA Bacteremia: Predicted Cases 27.92 / Better
MRSA Bacteremia: Observed Cases 16.00 / Better
MRSA Bacteremia 0.57 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.94 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.18 / Same
Clostridium Difficile (C.Diff): Patient Days 319,042.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 271.87 / Same
Clostridium Difficile (C.Diff): Observed Cases 287.00 / Same
Clostridium Difficile (C.Diff) 1.06 / Same

How MASSACHUSETTS GENERAL HOSPITAL Compares to Other Similar Facilities

This is how MASSACHUSETTS GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in BOSTON, MA

Worst Hospitals in BOSTON, MA

Percentages of Complications and Deaths at MASSACHUSETTS GENERAL HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.5% SAME
Death rate for heart attack patients 10.1% Better
Death rate for CABG surgery patients 1.7% SAME
Death rate for COPD patients 7.4% SAME
Death rate for heart failure patients 7.2% Better
Death rate for pneumonia patients 12% Better
Death rate for stroke patients 12.7% SAME
Pressure ulcer rate 0.44% SAME
Death rate among surgical inpatients with serious treatable complications 169.55% SAME
Iatrogenic pneumothorax rate 0.18% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.88% SAME
Postoperative acute kidney injury requiring dialysis rate 1.69% SAME
Postoperative respiratory failure rate 10.16% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.79% Worse
Postoperative sepsis rate 4.69% SAME
Postoperative wound dehiscence rate 1.22% SAME
Abdominopelvic accidental puncture or laceration rate 1.09% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.02% SAME

Skilled Nursing Facilities Near MASSACHUSETTS GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MASSACHUSETTS GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Elizabeth Seton 5:
Life Care Center of West Bridgewater 5:
Jeffrey and Susan Brudnick Center For Living 5:
The Skilled Nursing Facility at North Hill 5:
Rivercrest Long Term Care 5:
Care One at Wilmington 5:
Lasell House 5:
Continuing Care at Brooksby Village 5:
Aberjona Rehabilitation and Nursing Center 5:
Phillips Manor Nursing Home 5:
Chestnut Woods Rehabilitation and Healthcare Ctr 5:
Bethany Skilled Nursing Facility 5:
Carlyle House 5:
Meadow Green Nursing and Rehabilitation Center 5:
Victoria Haven Nursing Facility 5:
Bay Path at Duxbury Nursing and Rehabilitation Ctr 5:
Linden Ponds 5:
The Commons Skilled Nursing and Rehabilitation 5:
New England Homes For The Deaf, Inc 5:
Care One at Concord 5:
Campion Health and Wellness, Inc 5:
Spaulding Nursing and Therapy Center - Brighton 5:
Care One at Lexington 5:
Dwyer Home 5:
Cambridge Rehabilitation and Nursing Center 5:
Brookhaven at Lexington 5:
Riverbend of South Natick 5:
Ledgewood Rehabilitation and Nursing Center 5:
Alliance Health at Marina Bay 5:
D'youville Care For Advanced Therapy 5:
Jesmond Nursing Home 5:
Neville Center at Fresh Pond For Nursing and Rehab 5:
Laurel Ridge Rehab and Skilled Care Center 5:
Greenwood Nursing and Rehabilitation Center 5:
Sherrill House 5:
Newbridge On The Charles Skilled Nursing Facility 5:
German Center For Extended Care 5:
Thomas Upham House 5:
The Boston Home, Inc 5:
Recuperative Services Unit-Hebrew Rehab Center 5:
Carleton-Willard Village Retirement and Nursing Ctr 5:
The Meadows 5:
Bear Mountain at Andover 5:
Baypointe Rehab Center 4:
Southwood at Norwell Nursing Ctr 4:
Mary Ann Morse Nursing and Rehabilitation 4:
Walpole Healthcare 4:
The Brentwood Rehabilitation and Healthcare Ctr 4:
Casa De Ramana Rehabilitation Center 4:
Cardigan Nursing and Rehabilitation Center 4:
Care One at Essex Park 4:
Alliance Health at Maples 4:
Dexter House Healthcare 4:
Armenian Nursing and Rehabilitation Center 4:
Copley at Stoughton Nursing Care Center 4:
Alliance Health at Braintree 4:
Care One at Weymouth 4:
Katzman Family Center For Living 4:
Webster Park Rehabilitation and Healthcare Center 4:
Woburn Rehabilitation and Nursing Center 4:
New England Sinai Hospital Transitional Care Unit 4:
Lafayette Rehabilitation and Skilled Nursing 4:
Leonard Florence Center For Living 4:
Devereux Skilled Nursing and Rehabilitation Center 4:
Colony Center For Health and Rehabilitation 4:
John Scott House Nursing and Rehabilitation Center 4:
Benjamin Healthcare Center 4:
Regalcare at Quincy 4:
Vantage at Milford LLC 4:
Waterview Lodge LLC, Rehabilitation and Healthcare 4:
South Cove Manor Nursing and Rehabilitation Center 4:
Belmont Manor Nursing Home, In 4:
Harbor House Nursing and Rehabilitation Center 4:
Pilgrim Rehabilitation and Skilled Nursing Center 4:
Masconomet Healthcare Center 4:
Winchester Rehabilitation and Nursing Center 4:
Alliance Health at West Acres 4:
Queen Anne Nursing Home, Inc 3:
St Joseph Rehab and Nursing Care Center 3:
Pine Knoll Nursing Center 3:
Wingate at Silver Lake 3:
St Patrick's Manor 3:
Stone Rehabilitation and Senior Living 3:
Life Care Center of Nashoba Valley 3:
Pope Nursing Home 3:
Life Care Center of The North Shore 3:
Sancta Maria Nursing Facility 3:
Alliance Health at Marie Esther 3:
St Joseph Manor Health Care Inc 3:
The Reservoir Center For Health and Rehabilitation 3:
Sudbury Pines Extended Care 3:
North End Rehabilitation and Healthcare Center 3:
Foremost at Sharon LLC 3:
Life Care Center of Acton 3:
Abbott Skilled Nursing and Rehabilitation Center 3:
The Elmhurst Healthcare 3:
Hancock Park Rehabiliation and Nursing Center 3:
Saugus Center 3:
Life Care Center of Merrimack Valley 3:
Hunt Nursing and Rehab Center 3:

Medical Groups Affiliated with MASSACHUSETTS GENERAL HOSPITAL

There are 3,735 doctors and 271 medical groups that are affiliated with MASSACHUSETTS GENERAL HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with MASSACHUSETTS GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MASSACHUSETTS GENERAL HOSPITAL.