NORTH SHORE MEDICAL CENTER - Review

Get Information, Ratings, Surveys, and Compare NORTH SHORE MEDICAL CENTER - to other hospitals

Overall Hospital Rating: ; HCAPS approval: 63%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of NORTH SHORE MEDICAL CENTER -. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with NORTH SHORE MEDICAL CENTER -, Survey Analysis.)

In the briefest summary, NORTH SHORE MEDICAL CENTER - is one of the types of hospitals called Acute Care Hospitals. It is in SALEM, MA. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 220035. It does provide emergency services. There are 1,658 medical professionals and 195 doctor groups affiliated with the hospital. On average at NORTH SHORE MEDICAL CENTER -, emergency patients were charged $21,711. This is lower than the state average of $24,534. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 63% of the patients surveyed definitely recommended NORTH SHORE MEDICAL CENTER -, while only 7% did not recommend going to NORTH SHORE MEDICAL CENTER -.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for NORTH SHORE MEDICAL CENTER -

Address:

81 HIGHLAND AVENUE
SALEM, MA 01970
(978) 741-1215
Click for Map

Medicare Provider Number:

220035

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for NORTH SHORE MEDICAL CENTER -

Overall Rating:



The Overall Hospital Quality Star Rating for NORTH SHORE MEDICAL CENTER - summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NORTH SHORE MEDICAL CENTER - to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 80 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 16 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 10 %
Patients who reported that their nurses "Always" listened carefully to them 80 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their nurses "Usually" listened carefully to them 15 %
Patients who reported that their nurses "Always" explained things in a way they could understand 74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 20 %
Patients who reported that their doctors "Always" communicated well 80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 16 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 88 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 9 %
Patients who reported that their doctors "Always" listened carefully to them 78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 17 %
Patients who reported that their doctors "Always" explained things in a way they could understand 75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 62 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 11 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 66 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 21 %
Patients who reported that staff "Always" explained about medicines before giving it to them 60 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 47 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 32 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 13 %
Patients who reported that YES, they were given information about what to do during their recovery at home 87 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 13 %
Patients who reported that YES, they did discuss whether they would need help after discharge 87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 48 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 41 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 56 %
Patients who reported that their room and bathroom were "Always" clean 69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 10 %
Patients who reported that their room and bathroom were "Usually" clean 21 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 47 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 16 %
Patients who reported that the area around their room was "Usually" quiet at night 37 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 25 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 64 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 7 %
Patients who reported YES, they would definitely recommend the hospital 63 %
Patients who reported YES, they would probably recommend the hospital 30 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of NORTH SHORE MEDICAL CENTER -, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NORTH SHORE MEDICAL CENTER - provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NORTH SHORE MEDICAL CENTER -: Not Available

Detailed table for spending and period for patients at NORTH SHORE MEDICAL CENTER -:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $34
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $32
Outpatient (1 to 3 days Prior to Index Hospital Admission) $94
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $22
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $6
Carrier (1 to 3 days Prior to Index Hospital Admission) $766
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $9,464
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $8
Carrier (During Index Hospital Admission) $1,152
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $1,117
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $208
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,840
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $825
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,694
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $64
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,384
Total (Complete Episode) $21,711

Infection Rates at NORTH SHORE MEDICAL CENTER -

These measures show how often patients at NORTH SHORE MEDICAL CENTER - contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.36 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.61 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 8,450.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 8.58 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 7.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.82 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.20 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.20 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 7,131.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 9.21 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 5.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.54 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.34 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.57 / Same
SSI - Colon Surgery: Number of Procedures 148.00 / Same
SSI - Colon Surgery: Predicted Cases 3.76 / Same
SSI - Colon Surgery: Observed Cases 4.00 / Same
SSI - Colon Surgery 1.07 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 11.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.10 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.38 / Same
MRSA Bacteremia: Upper Confidence Limit 1.95 / Same
MRSA Bacteremia: Patient Days 79,463.00 / Same
MRSA Bacteremia: Predicted Cases 6.39 / Same
MRSA Bacteremia: Observed Cases 6.00 / Same
MRSA Bacteremia 0.94 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.25 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.67 / Better
Clostridium Difficile (C.Diff): Patient Days 81,069.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 37.73 / Better
Clostridium Difficile (C.Diff): Observed Cases 16.00 / Better
Clostridium Difficile (C.Diff) 0.42 / Better

How NORTH SHORE MEDICAL CENTER - Compares to Other Similar Facilities

This is how NORTH SHORE MEDICAL CENTER - compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SALEM, MA

Worst Hospitals in SALEM, MA

Percentages of Complications and Deaths at NORTH SHORE MEDICAL CENTER -

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.6% SAME
Death rate for heart attack patients 12.4% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 6.5% SAME
Death rate for heart failure patients 8.8% Better
Death rate for pneumonia patients 12.9% Better
Death rate for stroke patients 11.7% SAME
Pressure ulcer rate 1.25% Worse
Death rate among surgical inpatients with serious treatable complications 161.54% SAME
Iatrogenic pneumothorax rate 0.34% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.96% SAME
Postoperative acute kidney injury requiring dialysis rate 1.23% SAME
Postoperative respiratory failure rate 5.07% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.25% SAME
Postoperative sepsis rate 4.63% SAME
Postoperative wound dehiscence rate 1.69% SAME
Abdominopelvic accidental puncture or laceration rate 0.9% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.07% SAME

Skilled Nursing Facilities Near NORTH SHORE MEDICAL CENTER -

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NORTH SHORE MEDICAL CENTER - ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Continuing Care at Brooksby Village 5:
Phillips Manor Nursing Home 5:
Jesmond Nursing Home 5:
Cambridge Rehabilitation and Nursing Center 5:
Carleton-Willard Village Retirement and Nursing Ctr 5:
Greenwood Nursing and Rehabilitation Center 5:
Recuperative Services Unit-Hebrew Rehab Center 5:
The Boston Home, Inc 5:
Victoria Haven Nursing Facility 5:
Thomas Upham House 5:
Neville Center at Fresh Pond For Nursing and Rehab 5:
Linden Ponds 5:
The Meadows 5:
Brookhaven at Lexington 5:
Bear Mountain at Andover 5:
Care One at Lexington 5:
Whittier Bradford Transitional Care Unit 5:
Care One at Concord 5:
The Skilled Nursing Facility at North Hill 5:
Rivercrest Long Term Care 5:
Aberjona Rehabilitation and Nursing Center 5:
Lasell House 5:
Campion Health and Wellness, Inc 5:
Spaulding Nursing and Therapy Center - Brighton 5:
Warde Health Center 5:
Laurel Ridge Rehab and Skilled Care Center 5:
Riverbend of South Natick 5:
Lakeview House Skld Nrsg and Residential Care Fac 5:
Elizabeth Seton 5:
New England Homes For The Deaf, Inc 5:
D'youville Care For Advanced Therapy 5:
Sherrill House 5:
Ledgewood Rehabilitation and Nursing Center 5:
Chestnut Woods Rehabilitation and Healthcare Ctr 5:
Alliance Health at Marina Bay 5:
Care One at Wilmington 5:
The Commons Skilled Nursing and Rehabilitation 5:
Newbridge On The Charles Skilled Nursing Facility 5:
Jeffrey and Susan Brudnick Center For Living 5:
Meadow Green Nursing and Rehabilitation Center 5:
Dwyer Home 5:
German Center For Extended Care 5:
Cardigan Nursing and Rehabilitation Center 4:
Belmont Manor Nursing Home, In 4:
Port Healthcare Center 4:
Leonard Florence Center For Living 4:
Brigham Health and Rehabilitation Center 4:
Katzman Family Center For Living 4:
Care One at Essex Park 4:
Mary Ann Morse Nursing and Rehabilitation 4:
Dexter House Healthcare 4:
John Scott House Nursing and Rehabilitation Center 4:
Pilgrim Rehabilitation and Skilled Nursing Center 4:
The Brentwood Rehabilitation and Healthcare Ctr 4:
Southwood at Norwell Nursing Ctr 4:
Winchester Rehabilitation and Nursing Center 4:
Regalcare at Quincy 4:
Armenian Nursing and Rehabilitation Center 4:
Benjamin Healthcare Center 4:
Woburn Rehabilitation and Nursing Center 4:
Harbor House Nursing and Rehabilitation Center 4:
Walpole Healthcare 4:
Alliance Health at Braintree 4:
South Cove Manor Nursing and Rehabilitation Center 4:
Care One at Weymouth 4:
Devereux Skilled Nursing and Rehabilitation Center 4:
Masconomet Healthcare Center 4:
Lafayette Rehabilitation and Skilled Nursing 4:
Briarwood Rehabilitation and Healthcare Center 3:
Sancta Maria Nursing Facility 3:
Life Care Center of Merrimack Valley 3:
Hunt Nursing and Rehab Center 3:
Hancock Park Rehabiliation and Nursing Center 3:
Aspen Hill Rehabiliation and Healthcare Center 3:
Pine Knoll Nursing Center 3:
St Joseph Rehab and Nursing Care Center 3:
Saugus Center 3:
Pope Nursing Home 3:
Life Care Center of Stoneham 3:
Cedar View Rehabilitation and Healthcare Center 3:
Stone Rehabilitation and Senior Living 3:
The Elmhurst Healthcare 3:
Salemhaven 3:
Abbott Skilled Nursing and Rehabilitation Center 3:
Life Care Center of The North Shore 3:
Berkeley Retirement Home,the 3:
M I Nursing and Restorative Center 3:
Oceanside Rehabilitation and Nursing Center 3:
Fairhaven Healthcare Center 3:
Nevins Nursing and Rehabilitation Center 3:
Vantage at Chelmsford LLC 3:
North End Rehabilitation and Healthcare Center 3:
Queen Anne Nursing Home, Inc 3:
Hathorne Hill 2:
Braintree Manor Healthcare 2:
Advocate Healthcare of East Boston, LLC 2:
Royal Meadow View Center 2:
Life Care Center of The South Shore 2:
Eliot Center For Health and Rehabilitation 2:
The Bostonian Nursing Care and Rehabilitation Ctr 2:

Medical Groups Affiliated with NORTH SHORE MEDICAL CENTER -

There are 1,658 doctors and 195 medical groups that are affiliated with NORTH SHORE MEDICAL CENTER -.

Affiliated Doctor Groups


The list of medical professionals associated with NORTH SHORE MEDICAL CENTER - is very long, so we have added another pages. See a list of medical professionals associated with NORTH SHORE MEDICAL CENTER -.