MEMORIAL HERMANN MEMORIAL CITY HOSPITAL Review

Get Information, Ratings, Surveys, and Compare MEMORIAL HERMANN MEMORIAL CITY HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 69%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MEMORIAL HERMANN MEMORIAL CITY HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MEMORIAL HERMANN MEMORIAL CITY HOSPITAL, Survey Analysis.)

In the briefest summary, MEMORIAL HERMANN MEMORIAL CITY HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in HOUSTON, TX. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 450610. It does provide emergency services. There are 683 medical professionals and 150 doctor groups affiliated with the hospital. On average at MEMORIAL HERMANN MEMORIAL CITY HOSPITAL, emergency patients were charged $28,977. This is higher than the state average of $27,898. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 69% of the patients surveyed definitely recommended MEMORIAL HERMANN MEMORIAL CITY HOSPITAL, while only 6% did not recommend going to MEMORIAL HERMANN MEMORIAL CITY HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MEMORIAL HERMANN MEMORIAL CITY HOSPITAL

Address:

921 GESSNER
HOUSTON, TX 77024
(713) 242-3000
Click for Map

Medicare Provider Number:

450610

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for MEMORIAL HERMANN MEMORIAL CITY HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for MEMORIAL HERMANN MEMORIAL CITY HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MEMORIAL HERMANN MEMORIAL CITY HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 21 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 17 %
Patients who reported that their nurses "Always" listened carefully to them 69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their nurses "Usually" listened carefully to them 25 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 23 %
Patients who reported that their doctors "Always" communicated well 75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 68 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 23 %
Patients who reported that they "Always" received help as soon as they wanted 54 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 15 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 15 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 53 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 27 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 68 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 19 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 14 %
Patients who reported that YES, they were given information about what to do during their recovery at home 86 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 17 %
Patients who reported that YES, they did discuss whether they would need help after discharge 83 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 89 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 46 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 48 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 42 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 40 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 52 %
Patients who reported that their room and bathroom were "Always" clean 70 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 9 %
Patients who reported that their room and bathroom were "Usually" clean 21 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 9 %
Patients who reported that the area around their room was "Usually" quiet at night 32 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 71 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 69 %
Patients who reported YES, they would probably recommend the hospital 25 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MEMORIAL HERMANN MEMORIAL CITY HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MEMORIAL HERMANN MEMORIAL CITY HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MEMORIAL HERMANN MEMORIAL CITY HOSPITAL: Not Available

Detailed table for spending and period for patients at MEMORIAL HERMANN MEMORIAL CITY HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $17
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $41
Outpatient (1 to 3 days Prior to Index Hospital Admission) $167
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $17
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $16
Carrier (1 to 3 days Prior to Index Hospital Admission) $664
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $14,407
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $17
Carrier (During Index Hospital Admission) $1,918
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $668
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $193
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $5,492
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $757
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,560
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $139
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,904
Total (Complete Episode) $28,977

Infection Rates at MEMORIAL HERMANN MEMORIAL CITY HOSPITAL

These measures show how often patients at MEMORIAL HERMANN MEMORIAL CITY HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.57 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.77 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 10,334.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 11.51 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 12.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.04 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.22 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.91 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 9,711.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 16.71 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 8.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.48 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.42 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.89 / Same
SSI - Colon Surgery: Number of Procedures 299.00 / Same
SSI - Colon Surgery: Predicted Cases 7.33 / Same
SSI - Colon Surgery: Observed Cases 7.00 / Same
SSI - Colon Surgery 0.95 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.68 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 5.15 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 242.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.87 / Same
SSI - Abdominal Hysterectomy: Observed Cases 4.00 / Same
SSI - Abdominal Hysterectomy 2.14 / Same
MRSA Bacteremia: Lower Confidence Limit 0.21 / Same
MRSA Bacteremia: Upper Confidence Limit 1.60 / Same
MRSA Bacteremia: Patient Days 103,023.00 / Same
MRSA Bacteremia: Predicted Cases 6.05 / Same
MRSA Bacteremia: Observed Cases 4.00 / Same
MRSA Bacteremia 0.66 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.16 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.49 / Better
Clostridium Difficile (C.Diff): Patient Days 87,018.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 41.91 / Better
Clostridium Difficile (C.Diff): Observed Cases 12.00 / Better
Clostridium Difficile (C.Diff) 0.29 / Better

How MEMORIAL HERMANN MEMORIAL CITY HOSPITAL Compares to Other Similar Facilities

This is how MEMORIAL HERMANN MEMORIAL CITY HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HOUSTON, TX

Worst Hospitals in HOUSTON, TX

Percentages of Complications and Deaths at MEMORIAL HERMANN MEMORIAL CITY HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.5% SAME
Death rate for heart attack patients 12.3% SAME
Death rate for CABG surgery patients 2.6% SAME
Death rate for COPD patients 10.1% SAME
Death rate for heart failure patients 10.1% SAME
Death rate for pneumonia patients 16% SAME
Death rate for stroke patients 14.1% SAME
Pressure ulcer rate 0.35% SAME
Death rate among surgical inpatients with serious treatable complications 153.33% SAME
Iatrogenic pneumothorax rate 0.22% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.69% SAME
Postoperative acute kidney injury requiring dialysis rate 1.23% SAME
Postoperative respiratory failure rate 12.73% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.48% SAME
Postoperative sepsis rate 5.86% SAME
Postoperative wound dehiscence rate 1.76% SAME
Abdominopelvic accidental puncture or laceration rate 1.18% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.05% SAME

Skilled Nursing Facilities Near MEMORIAL HERMANN MEMORIAL CITY HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MEMORIAL HERMANN MEMORIAL CITY HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
The Hallmark 5:
The Heights On Valley Ranch 5:
Brazosview Healthcare Center 5:
Sharpview Residence and Rehabilitation Center 5:
Mason Creek Transitional Care of Katy 5:
Continuing Care at Eagles Trace 5:
The Methodist Hospital Snf 5:
Parkway Place 5:
Windsor Quail Valley Post-Acute Healthcare 5:
Park Manor of Quail Valley 5:
Tuscany Village 4:
Oak Bend Medical Center 4:
Seven Acres Jewish Senior Care Services, Inc 4:
The Concierge 4:
West Oaks Nursing and Rehab Center 4:
Richard A. Anderson (state of Texas Veterans Land 4:
Treemont Health Care Center 4:
Brighton Senior Living of Katy 4:
West Houston Rehabilitation and Healthcare Center 4:
Mememorial City Nursing and Rehabilitation Center 4:
Vibralife of Katy Rehabilitation Center 4:
Park Manor of Humble 4:
The Buckingham 4:
Cypress Pointe Health and Wellness 4:
The Heights of Tomball 4:
West Janisch Health Care Center 4:
Brookshire Residence and Rehabilitation Center 3:
Heritage Park of Katy Nursing and Rehabilitation 3:
Oakmont Healthcare and Rehabilitation Center of Ka 3:
Sterling Oaks Rehabilitation 3:
East View Healthcare 3:
Capstone Healthcare Estates at Veterans Memorial 3:
Park Manor of South Belt 3:
Holly Hall 3:
Houston Transitional Care 3:
Fall Creek Rehabilitation and Healthcare Center 3:
Copperfield Healthcare and Rehabilitation 3:
Bayou Manor 3:
Legend Oaks Healthcare and Rehabilitation Center - 3:
Birchwood of Golfcrest 3:
Fort Bend Healthcare Center 3:
Garden Terrace Alzheimer's Center of Excellence 3:
Lawrence Street Health Care Center 3:
North Houston Transitional Care 3:
Solera at West Houston 3:
Misty Willow Healthcare and Rehabilitation Center 3:
St Dominic Village Nursing Home 3:
Regent Care Center of Kingwood 3:
Crimson Heights Health and Wellness 3:
Baywood Crossing Rehabilitation and Healthcare Cente 3:
Brookdale Galleria 3:
Highland Park Care Center 3:
Casa Azul Skilled Nursing and Rehabilitation 3:
The Vosswood Nursing Center 3:
Cascades at Jacinto Rehab LP 2:
Courtyard Nursing and Rehabilitation 2:
The Courtyards at Pasadena 2:
The Rehab Suites at Magnolia Crossing 2:
Brighton Senior Living at Regency Village 2:
Bridgecrest Rehabilitation Suites 2:
Windsor Houston 2:
Eagle Crest Rapid Recovery 2:
Clarewood House Extended Care Center 2:
Northwest Health and Rehabilitation Center 2:
The Village at Gleannloch Farms 2:
Harmony Care at Golfcrest 2:
Brookdale Place Willowbrook 2:
The Crescent 2:
Focused Care at Humble 2:
Brighton Senior Living of Tomball 2:
Deerbrook Skilled Nursing and Rehab Center 2:
Sugar Land Health Care Center 2:
Capstone Healthcare Estates On Orem 2:
The Lev Attown Park 2:
Park Manor of Westchase 2:
The Colonnades at Reflection Bay 2:
Pasadena Post Acute 2:
Ignite Medical Resort Webster, LLC 2:
Vista Nursing and Rehabilitation Center 2:
Focused Care at Pasadena 1:
Oasis at Pearland 1:
Friendship Haven Healthcare and Rehabilitation Cen 1:
Focused Care at Westwood 1:
Arden Wood 1:
Paradigm at Faith Memorial 1:
The Medical Resort at Sugar Land 1:
Caraday of Houston 1:
Ashford Gardens 1:
Cambridge Health and Rehabilitation Center 1:
Paradigm at First Colony 1:
Afton Oaks Nursing Center 1:
Paradigm at Woodwind Lakes 1:
Focused Care at Beechnut 1:
Fallbrook Rehabilitation and Care Center 1:
Terra Bella Health and Wellness Suites 1:
University Place Nursing Center 1:
Park Manor of Cyfair 1:
Winchester Lodge Healthcare Center 1:
Thrive Rehabilitation of Pearland 1:
Chelsea Gardens 1:

Medical Groups Affiliated with MEMORIAL HERMANN MEMORIAL CITY HOSPITAL

There are 683 doctors and 150 medical groups that are affiliated with MEMORIAL HERMANN MEMORIAL CITY HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with MEMORIAL HERMANN MEMORIAL CITY HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MEMORIAL HERMANN MEMORIAL CITY HOSPITAL.