COX MEDICAL CENTERS Review

Get Information, Ratings, Surveys, and Compare COX MEDICAL CENTERS to other hospitals

Overall Hospital Rating: ; HCAPS approval: 71%

Database data as of January 31, 2024

The information shown here is based on data records that are not current. Our latest records for COX MEDICAL CENTERS is from April 28, 2021 and our latest database records are as of January 31, 2024. It is not clear why COX MEDICAL CENTERS is no longer in the database. Take care when reviewing this information to confirm that the hospital is still operating.

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of COX MEDICAL CENTERS. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with COX MEDICAL CENTERS, Survey Analysis.)

In the briefest summary, COX MEDICAL CENTERS is one of the types of hospitals called Acute Care Hospitals. It is in SPRINGFIELD, MO. Its five star rating is 1 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 260040. It does provide emergency services. There are 893 medical professionals and 224 doctor groups affiliated with the hospital. On average at COX MEDICAL CENTERS, emergency patients were charged $26,044. This is higher than the state average of $25,646. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 71% of the patients surveyed definitely recommended COX MEDICAL CENTERS, while only 4% did not recommend going to COX MEDICAL CENTERS.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for COX MEDICAL CENTERS

Address:

3801 SOUTH NATIONAL AVENUE
SPRINGFIELD, MO 65802
(417) 269-6000
Click for Map

Medicare Provider Number:

260040

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for COX MEDICAL CENTERS

Overall Rating:



The Overall Hospital Quality Star Rating for COX MEDICAL CENTERS summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for COX MEDICAL CENTERS to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 5 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 84 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 13 %
Patients who reported that their nurses "Always" listened carefully to them 73 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their nurses "Usually" listened carefully to them 21 %
Patients who reported that their nurses "Always" explained things in a way they could understand 71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 61 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 10 %
Patients who reported that they "Usually" received help as soon as they wanted 29 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 64 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 10 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 26 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 44 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 34 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 13 %
Patients who reported that YES, they were given information about what to do during their recovery at home 87 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 16 %
Patients who reported that YES, they did discuss whether they would need help after discharge 84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 89 %
Patients who "Agree" they understood their care when they left the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 49 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 43 %
Patients who "Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 56 %
Patients who reported that their room and bathroom were "Always" clean 66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 21 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 54 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 12 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 71 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 4 %
Patients who reported YES, they would definitely recommend the hospital 71 %
Patients who reported YES, they would probably recommend the hospital 25 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of COX MEDICAL CENTERS, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the COX MEDICAL CENTERS provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for COX MEDICAL CENTERS: Not Available

Detailed table for spending and period for patients at COX MEDICAL CENTERS:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $11
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $44
Outpatient (1 to 3 days Prior to Index Hospital Admission) $459
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $15
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $12
Carrier (1 to 3 days Prior to Index Hospital Admission) $492
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $13,476
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $23
Carrier (During Index Hospital Admission) $1,623
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $606
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $222
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,159
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,229
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,638
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $154
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $881
Total (Complete Episode) $26,044

Infection Rates at COX MEDICAL CENTERS

These measures show how often patients at COX MEDICAL CENTERS contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.32 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.88 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 26,612.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 27.60 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 15.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.54 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.42 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.96 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 27,968.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 35.32 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 23.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.65 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.09 / Better
SSI - Colon Surgery: Upper Confidence Limit 0.72 / Better
SSI - Colon Surgery: Number of Procedures 480.00 / Better
SSI - Colon Surgery: Predicted Cases 13.47 / Better
SSI - Colon Surgery: Observed Cases 4.00 / Better
SSI - Colon Surgery 0.30 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.08 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.54 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 472.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 4.30 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 0.47 / Same
MRSA Bacteremia: Lower Confidence Limit 0.26 / Better
MRSA Bacteremia: Upper Confidence Limit 0.91 / Better
MRSA Bacteremia: Patient Days 190,573.00 / Better
MRSA Bacteremia: Predicted Cases 19.68 / Better
MRSA Bacteremia: Observed Cases 10.00 / Better
MRSA Bacteremia 0.51 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.30 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.57 / Better
Clostridium Difficile (C.Diff): Patient Days 174,224.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 88.12 / Better
Clostridium Difficile (C.Diff): Observed Cases 37.00 / Better
Clostridium Difficile (C.Diff) 0.42 / Better

How COX MEDICAL CENTERS Compares to Other Similar Facilities

This is how COX MEDICAL CENTERS compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SPRINGFIELD, MO

Worst Hospitals in SPRINGFIELD, MO

Percentages of Complications and Deaths at COX MEDICAL CENTERS

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.6% SAME
Death rate for heart attack patients 13.2% SAME
Death rate for CABG surgery patients 2.7% SAME
Death rate for COPD patients 8% SAME
Death rate for heart failure patients 17% Worse
Death rate for pneumonia patients 18% SAME
Death rate for stroke patients 15.4% SAME
Pressure ulcer rate 1.28% Worse
Death rate among surgical inpatients with serious treatable complications 215.48% Worse
Iatrogenic pneumothorax rate 0.25% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.88% SAME
Postoperative acute kidney injury requiring dialysis rate 0.8% SAME
Postoperative respiratory failure rate 12.75% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.85% SAME
Postoperative sepsis rate 4.24% SAME
Postoperative wound dehiscence rate 2.3% SAME
Abdominopelvic accidental puncture or laceration rate 0.84% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.23% Worse

Medical Groups Affiliated with COX MEDICAL CENTERS

There are 893 doctors and 224 medical groups that are affiliated with COX MEDICAL CENTERS.

Affiliated Doctor Groups


The list of medical professionals associated with COX MEDICAL CENTERS is very long, so we have added another pages. See a list of medical professionals associated with COX MEDICAL CENTERS.