CONTACT INFORMATION REVIEWS & MORE DATA

BORGESS MEDICAL CENTER Ratings and Reviews

  • Date Updated:  July 31, 2024
  • Address:  1521 GULL ROAD, KALAMAZOO, MI 49048
  • Phone:  (269) 226-7000
  • Type:  Acute Care Hospitals
  • Ownership:  Voluntary non-profit - Other
  • Overall Rating:  
  • Perc. Patients Recommending:   64%

  About BORGESS MEDICAL CENTER

BORGESS MEDICAL CENTER is a Acute Care Hospitals. It is in KALAMAZOO, MI. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 230117. It does provide emergency services. There are 482 medical professionals and 93 doctor groups affiliated with the hospital. On average at BORGESS MEDICAL CENTER, emergency patients were charged $26,538. This is higher than the state average of $24,992. It is also higher than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BORGESS MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 21 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 16 %
Patients who reported that their nurses "Always" listened carefully to them 67 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their nurses "Usually" listened carefully to them 24 %
Patients who reported that their nurses "Always" explained things in a way they could understand 68 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 24 %
Patients who reported that their doctors "Always" communicated well 73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 5 %
Patients who reported that their doctors "Usually" communicated well 22 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 15 %
Patients who reported that their doctors "Always" listened carefully to them 72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 23 %
Patients who reported that their doctors "Always" explained things in a way they could understand 66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 26 %
Patients who reported that they "Always" received help as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 17 %
Patients who reported that they "Usually" received help as soon as they wanted 31 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 20 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 15 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 30 %
Patients who reported that staff "Always" explained about medicines before giving it to them 53 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 22 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 13 %
Patients who reported that YES, they were given information about what to do during their recovery at home 87 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 15 %
Patients who reported that YES, they did discuss whether they would need help after discharge 85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 11 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 89 %
Patients who "Agree" they understood their care when they left the hospital 46 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 47 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 50 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 40 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 46 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 52 %
Patients who reported that their room and bathroom were "Always" clean 58 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 20 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 55 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 32 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 63 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 8 %
Patients who reported YES, they would definitely recommend the hospital 64 %
Patients who reported YES, they would probably recommend the hospital 28 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of BORGESS MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BORGESS MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BORGESS MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at BORGESS MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $16
Hospice (1 to 3 days Prior to Index Hospital Admission) $3
Inpatient (1 to 3 days Prior to Index Hospital Admission) $56
Outpatient (1 to 3 days Prior to Index Hospital Admission) $375
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $8
Carrier (1 to 3 days Prior to Index Hospital Admission) $691
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $14,918
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $57
Carrier (During Index Hospital Admission) $1,798
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $735
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $360
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,728
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $904
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,728
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $147
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $993
Total (Complete Episode) $26,538

Infection Rates at BORGESS MEDICAL CENTER

These measures show how often patients at BORGESS MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.01 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.99 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 4,658.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 4.97 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.20 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit -- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.27 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 6,336.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 11.01 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit -- / Better
SSI - Colon Surgery: Upper Confidence Limit 0.81 / Better
SSI - Colon Surgery: Number of Procedures 140.00 / Better
SSI - Colon Surgery: Predicted Cases 3.68 / Better
SSI - Colon Surgery: Observed Cases 0.00 / Better
SSI - Colon Surgery 0.00 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 42.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.37 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.11 / Same
MRSA Bacteremia: Upper Confidence Limit 2.19 / Same
MRSA Bacteremia: Patient Days 46,185.00 / Same
MRSA Bacteremia: Predicted Cases 3.02 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 0.66 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.26 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.79 / Better
Clostridium Difficile (C.Diff): Patient Days 46,185.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 27.35 / Better
Clostridium Difficile (C.Diff): Observed Cases 13.00 / Better
Clostridium Difficile (C.Diff) 0.48 / Better

How BORGESS MEDICAL CENTER Compares to Other Similar Facilities

This is how BORGESS MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in KALAMAZOO, MI

Worst Hospitals in KALAMAZOO, MI

Percentages of Complications and Deaths at BORGESS MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.1% SAME
Death rate for heart attack patients 13% SAME
Death rate for CABG surgery patients 2.1% SAME
Death rate for COPD patients 12.1% SAME
Death rate for heart failure patients 16.5% Worse
Death rate for pneumonia patients 21.6% SAME
Death rate for stroke patients 15.5% SAME
Pressure ulcer rate 0.45% SAME
Death rate among surgical inpatients with serious treatable complications 166.83% SAME
Iatrogenic pneumothorax rate 0.28% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.39% SAME
Postoperative acute kidney injury requiring dialysis rate 2.18% SAME
Postoperative respiratory failure rate 8.83% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.85% SAME
Postoperative sepsis rate 4.2% SAME
Postoperative wound dehiscence rate 1.68% SAME
Abdominopelvic accidental puncture or laceration rate 1.47% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.97% SAME

Skilled Nursing Facilities Near BORGESS MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BORGESS MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Bronson Commons 5:
Evergreen Manor Senior Care Ce 5:
Allegan County Medical Care Facility 5:
Thornapple Manor 5:
Edgewood Health and Rehabilitation 4:
Friendship Village 4:
Calhoun County Medical Care Facility 4:
Borgess Gardens 4:
The Oaks at Battle Creek 4:
Medilodge of Kalamazoo 3:
Alamo Nursing Home Inc 3:
Medilodge of Portage 2:
The Laurels of Bedford 2:
Plainwell Pines Nursing and Rehabilitation Communi 2:
Ely Manor 2:
Clearstream Rehabilitation and Nursing Center 2:
Harold and Grace Upjohn Community Care Center 1:
The Laurels of Galesburg 1:
Medilodge of Westwood 1:
Pinnacle Care of Battle Creek 1:
Majestic Care of Battle Creek 1:
Life Care Center of Plainwell 1:

Medical Groups Affiliated with BORGESS MEDICAL CENTER

There are 482 doctors and 93 medical groups that are affiliated with BORGESS MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with BORGESS MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with BORGESS MEDICAL CENTER.

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