CONTACT INFORMATION REVIEWS & MORE DATA
BORGESS MEDICAL CENTER Ratings and Reviews
- Date Updated: July 31, 2024
- Address: 1521 GULL ROAD, KALAMAZOO, MI 49048
- Phone: (269) 226-7000
- Type: Acute Care Hospitals
- Ownership: Voluntary non-profit - Other
- Overall Rating:
- Perc. Patients Recommending: 64%
About BORGESS MEDICAL CENTER
BORGESS MEDICAL CENTER is a Acute Care Hospitals. It is in KALAMAZOO, MI. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 230117. It does provide emergency services. There are 482 medical professionals and 93 doctor groups affiliated with the hospital. On average at BORGESS MEDICAL CENTER, emergency patients were charged $26,538. This is higher than the state average of $24,992. It is also higher than the national average of $25,828.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BORGESS MEDICAL CENTER to the national results for similar facilities.
Survey Question | Response |
---|---|
Patients who reported that their nurses "Always" communicated well | 72 % |
Patients who reported that their nurses "Sometimes" or "Never" communicated well | 7 % |
Patients who reported that their nurses "Usually" communicated well | 21 % |
Nurse communication - linear mean score | Not Applicable |
Nurse communication - star rating | Not Applicable |
Patients who reported that their nurses "Always" treated them with courtesy and respect | 80 % |
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 4 % |
Patients who reported that their nurses "Usually" treated them with courtesy and respect | 16 % |
Patients who reported that their nurses "Always" listened carefully to them | 67 % |
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 9 % |
Patients who reported that their nurses "Usually" listened carefully to them | 24 % |
Patients who reported that their nurses "Always" explained things in a way they could understand | 68 % |
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 8 % |
Patients who reported that their nurses "Usually" explained things in a way they could understand | 24 % |
Patients who reported that their doctors "Always" communicated well | 73 % |
Patients who reported that their doctors "Sometimes" or "Never" communicated well | 5 % |
Patients who reported that their doctors "Usually" communicated well | 22 % |
Doctor communication - linear mean score | Not Applicable |
Doctor communication - star rating | Not Applicable |
Patients who reported that their doctors "Always" treated them with courtesy and respect | 82 % |
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
Patients who reported that their doctors "Usually" treated them with courtesy and respect | 15 % |
Patients who reported that their doctors "Always" listened carefully to them | 72 % |
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 5 % |
Patients who reported that their doctors "Usually" listened carefully to them | 23 % |
Patients who reported that their doctors "Always" explained things in a way they could understand | 66 % |
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 8 % |
Patients who reported that their doctors "Usually" explained things in a way they could understand | 26 % |
Patients who reported that they "Always" received help as soon as they wanted | 52 % |
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 17 % |
Patients who reported that they "Usually" received help as soon as they wanted | 31 % |
Staff responsiveness - linear mean score | Not Applicable |
Staff responsiveness - star rating | Not Applicable |
Patients who reported that they "Always" received help after using the call button as soon as they wanted | 46 % |
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 20 % |
Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 34 % |
Patients who reported that they "Always" received bathroom help as soon as they wanted | 55 % |
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 15 % |
Patients who reported that they "Usually" received bathroom help as soon as they wanted | 30 % |
Patients who reported that staff "Always" explained about medicines before giving it to them | 53 % |
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 25 % |
Patients who reported that staff "Usually" explained about medicines before giving it to them | 22 % |
Communication about medicines - linear mean score | Not Applicable |
Communication about medicines - star rating | Not Applicable |
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 70 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 13 % |
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 17 % |
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 37 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 37 % |
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 26 % |
Patients who reported that NO, they were not given information about what to do during their recovery at home | 13 % |
Patients who reported that YES, they were given information about what to do during their recovery at home | 87 % |
Discharge information - linear mean score | Not Applicable |
Discharge information - star rating | Not Applicable |
Patients who reported that NO, they did not discuss whether they would need help after discharge | 15 % |
Patients who reported that YES, they did discuss whether they would need help after discharge | 85 % |
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 11 % |
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 89 % |
Patients who "Agree" they understood their care when they left the hospital | 46 % |
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 7 % |
Patients who "Strongly Agree" they understood their care when they left the hospital | 47 % |
Care transition - linear mean score | Not Applicable |
Care transition - star rating | Not Applicable |
Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 50 % |
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 10 % |
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 40 % |
Patients who "Agree" that they understood their responsiblities in managing their health | 49 % |
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 5 % |
Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 46 % |
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 43 % |
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 5 % |
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 52 % |
Patients who reported that their room and bathroom were "Always" clean | 58 % |
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 20 % |
Patients who reported that their room and bathroom were "Usually" clean | 22 % |
Cleanliness - linear mean score | Not Applicable |
Cleanliness - star rating | Not Applicable |
Patients who reported that the area around their room was "Always" quiet at night | 55 % |
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 13 % |
Patients who reported that the area around their room was "Usually" quiet at night | 32 % |
Quietness - linear mean score | Not Applicable |
Quietness - star rating | Not Applicable |
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 11 % |
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 26 % |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 63 % |
Overall hospital rating - linear mean score | Not Applicable |
Overall hospital rating - star rating | Not Applicable |
Patients who reported NO, they would probably not or definitely not recommend the hospital | 8 % |
Patients who reported YES, they would definitely recommend the hospital | 64 % |
Patients who reported YES, they would probably recommend the hospital | 28 % |
Recommend hospital - linear mean score | Not Applicable |
Recommend hospital - star rating | Not Applicable |
Summary star rating | Not Applicable |
Cost of BORGESS MEDICAL CENTER, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BORGESS MEDICAL CENTER provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for BORGESS MEDICAL CENTER: Not Available
Detailed table for spending and period for patients at BORGESS MEDICAL CENTER:
Type | Amount |
---|---|
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $16 |
Hospice (1 to 3 days Prior to Index Hospital Admission) | $3 |
Inpatient (1 to 3 days Prior to Index Hospital Admission) | $56 |
Outpatient (1 to 3 days Prior to Index Hospital Admission) | $375 |
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $20 |
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $8 |
Carrier (1 to 3 days Prior to Index Hospital Admission) | $691 |
Home Health Agency (During Index Hospital Admission) | $0 |
Hospice (During Index Hospital Admission) | $0 |
Inpatient (During Index Hospital Admission) | $14,918 |
Outpatient (During Index Hospital Admission) | $0 |
Skilled Nursing Facility (During Index Hospital Admission) | $0 |
Durable Medical Equipment (During Index Hospital Admission) | $57 |
Carrier (During Index Hospital Admission) | $1,798 |
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $735 |
Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $360 |
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $2,728 |
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $904 |
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $2,728 |
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $147 |
Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $993 |
Total (Complete Episode) | $26,538 |
Infection Rates at BORGESS MEDICAL CENTER
These measures show how often patients at BORGESS MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
Infection Type | Score / Compare to National Average |
---|---|
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.01 / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 0.99 / Better |
Central Line Associated Bloodstream Infection: Number of Device Days | 4,658.00 / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 4.97 / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 1.00 / Better |
Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.20 / Better |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | -- / Better |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 0.27 / Better |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 6,336.00 / Better |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 11.01 / Better |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 0.00 / Better |
Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.00 / Better |
SSI - Colon Surgery: Lower Confidence Limit | -- / Better |
SSI - Colon Surgery: Upper Confidence Limit | 0.81 / Better |
SSI - Colon Surgery: Number of Procedures | 140.00 / Better |
SSI - Colon Surgery: Predicted Cases | 3.68 / Better |
SSI - Colon Surgery: Observed Cases | 0.00 / Better |
SSI - Colon Surgery | 0.00 / Better |
SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Number of Procedures | 42.00 / Not Available |
SSI - Abdominal Hysterectomy: Predicted Cases | 0.37 / Not Available |
SSI - Abdominal Hysterectomy: Observed Cases | 0.00 / Not Available |
SSI - Abdominal Hysterectomy | Not Available / Not Available |
MRSA Bacteremia: Lower Confidence Limit | 0.11 / Same |
MRSA Bacteremia: Upper Confidence Limit | 2.19 / Same |
MRSA Bacteremia: Patient Days | 46,185.00 / Same |
MRSA Bacteremia: Predicted Cases | 3.02 / Same |
MRSA Bacteremia: Observed Cases | 2.00 / Same |
MRSA Bacteremia | 0.66 / Same |
Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.26 / Better |
Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.79 / Better |
Clostridium Difficile (C.Diff): Patient Days | 46,185.00 / Better |
Clostridium Difficile (C.Diff): Predicted Cases | 27.35 / Better |
Clostridium Difficile (C.Diff): Observed Cases | 13.00 / Better |
Clostridium Difficile (C.Diff) | 0.48 / Better |
How BORGESS MEDICAL CENTER Compares to Other Similar Facilities
This is how BORGESS MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.
Top Hospitals in KALAMAZOO, MI
Worst Hospitals in KALAMAZOO, MI
Percentages of Complications and Deaths at BORGESS MEDICAL CENTER
Measure | Score | Compared to National Rates |
---|---|---|
Rate of complications for hip/knee replacement patients | 3.1% | SAME |
Death rate for heart attack patients | 13% | SAME |
Death rate for CABG surgery patients | 2.1% | SAME |
Death rate for COPD patients | 12.1% | SAME |
Death rate for heart failure patients | 16.5% | Worse |
Death rate for pneumonia patients | 21.6% | SAME |
Death rate for stroke patients | 15.5% | SAME |
Pressure ulcer rate | 0.45% | SAME |
Death rate among surgical inpatients with serious treatable complications | 166.83% | SAME |
Iatrogenic pneumothorax rate | 0.28% | SAME |
In-hospital fall with hip fracture rate | 0.08% | SAME |
Postoperative hemorrhage or hematoma rate | 2.39% | SAME |
Postoperative acute kidney injury requiring dialysis rate | 2.18% | SAME |
Postoperative respiratory failure rate | 8.83% | SAME |
Perioperative pulmonary embolism or deep vein thrombosis rate | 3.85% | SAME |
Postoperative sepsis rate | 4.2% | SAME |
Postoperative wound dehiscence rate | 1.68% | SAME |
Abdominopelvic accidental puncture or laceration rate | 1.47% | SAME |
CMS Medicare PSI 90: Patient safety and adverse events composite | 0.97% | SAME |
Skilled Nursing Facilities Near BORGESS MEDICAL CENTER
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BORGESS MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.
Medical Groups Affiliated with BORGESS MEDICAL CENTER
There are 482 doctors and 93 medical groups that are affiliated with BORGESS MEDICAL CENTER.
Affiliated Doctor Groups
- KALAMAZOO ANESTHESIOLOGY P C
- SOUND INPATIENT PHYSICIANS-MICHIGAN PLLC
- ASCENSION MEDICAL GROUP PROMED
- ASCENSION BORGESS HOSPITAL
- GHASSAN A ATTO MD PLLC
- CURANA HEALTH OF MICHIGAN PLLC
- PREMIER MEDICAL CARE P C
- REGENTS OF THE UNIVERSITY OF MICHIGAN
- ASCENSION BORGESS LEE HOSPITAL
- FUTURE COMPREHENSIVE CARE PC
- COMPREHENSIVE HOSPITAL CARE PC
- HOSPITALIST PHYSICIANS OF INDIANA PC
- COGENT HEALTHCARE OF TENNESSEE, PC
- MUNSON HEALTHCARE CADILLAC
- BRONSON METHODIST HOSPITAL
- SPECIALISTS IN MEDICAL IMAGING SC
- VIRTUAL RADIOLOGIC PROFESSIONALS LLC
- GREENSBORO RADIOLOGY PA
- PARAGON HEALTH PC
- WEST MICHIGAN CANCER CENTER
- WESTERN MICHIGAN UNIVERSITY SCHOOL OF MEDICINE
- RADIOLOGY CONSULTANTS PLC
- ASCENSION BORGESS ALLEGAN HOSPITAL
- CEP AMERICA LLC
- LAKELAND HOSPITALS AT NILES AND ST JOSEPH INC
- NORTHSTAR ANESTHESIA OF MICHIGAN III PLLC
- EASTSIDE GROUP LLC
- SOUTH BEND MEDICAL FOUNDATION INC
- PARCHMENT FAMILY PRACTICE PC
- DAYONE FAMILY HEALTHCARE PC
- APOLLO MEDICAL GROUP OF TRAVERSE CITY PLLC
- BEACON MEDICAL GROUP INC
- ELLA E M BROWN CHARITABLE CIRCLE
- BRONSON BATTLE CREEK HOSPITAL
- ANESTHESIA ASSOCIATES OF ANN ARBOR PLLC
- RADIOLOGY PHYSICIANS INC
- NORTHVIEW HEALTH SPECIALISTS, PLLC
- UNIVERSITY OF CHICAGO
- BAPTIST OUTPATIENT SERVICES INC
- MORI BEAN AND BROOKS INC
- NORTHVIEW MEDICAL HOUSE CALLS PLC
- HOLLAND COMMUNITY HOSPITAL
- PHYSIOTHERAPY ASSOCIATES INC
- VHC PC
- PATHOLGY SERVICES OF KALAMAZOO PC
- SOUTHWEST MICHIGAN PATHOLOGY SERVICES, PC
- OSH-MI PHYSICIANS GROUP PC
- PARTNERS IN FAMILY HEALTH PLC
- MCLAREN MEDICAL GROUP
- MARY FREE BED REHABILITATION HOSPITAL
- VITUITY - MICHIGAN EM PC
- LAKESHORE ANESTHESIA STAFFING LLC
- SOUTHWESTERN MICHIGAN EMERGENCY SERVICES, PC
- ADVANTAGE HEALTH/SAINT MARY'S MEDICAL GROUP
- COMMUNITY INTENSIVISTS, LLC
- MEDLINK GEORGIA, INC
- HEART CLINIC PLLC
- SOUTHERN MICHIGAN PAIN CONSULTANTS PC
- HENRY FORD MEDICAL GROUP
- INDIANA CLINIC CRITICAL CARE LLC
- DIAGNOSTIC PATHOLOGY SERVICES OF SOUTHWEST MICHIGAN PC
- VITUITY-IOWA PLLC
- VITUITY-WISCONSIN EM SC
- POST ACUTE TELEHEALTH PC
- INFUSION ASSOCIATES PLLC
- KALKASKA MEMORIAL HEALTH CENTER
- MUNSON HEALTHCARE OTSEGO MEMORIAL HOSPITAL
- PROMEDICA CENTRAL PHYSICIANS
- HURON VALLEY RADIOLOGY PC
- VESTA TELEMEDICINE SOLUTIONS PLLC
- COGENT HEALTHCARE OF GEORGIA PC
- THEORIA MEDICAL
- CRITICAL CARE MEDICINE PARTNERS, PC
- HILLSDALE COMMUNITY HEALTH CENTER
- THREE RIVERS HEALTH SYSTEM INC
- PINE REST CHRISTIAN MENTAL HEALTH SERVICES
- ASCENSION ST JOHN HOSPITAL
- HOSPITALIST PHYSICIANS MEDICAL GROUP OF MICHIGAN, PC
- MCHS HOSPITALS INC
- LEE MEMORIAL HEALTH SYSTEM
- 24 ON PHYSICIANS PC
- GRACE HEALTH INC
- WEST MICHIGAN ANESTHESIA PC
- ANESTHESIA MEDICAL CONSULTANTS, PC
- UNITED HEALTH SERVICES HOSPITALS, INC.
- LAKELAND MEDICAL PRACTICES
- ASCENSION GENESYS HOSPITAL
- COVENANT MEDICAL CENTER INC
- RESOURCE ANESTHESIOLOGY ASSOCIATES OF MI PC
- MEMORIAL HERMANN MEDICAL GROUP
- BHS PHYSICIANS NETWORK INC
- URGENT SPECIALTY ASSOCIATES OF MISSOURI LLC
- UMASS MEMORIAL MEDICAL GROUP INC
The list of medical professionals associated with BORGESS MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with BORGESS MEDICAL CENTER.
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