About Harold and Grace Upjohn Community Care Center
Harold And Grace Upjohn Community Care Center, located in Kalamazoo, MI, is a non-profit organization that accepts Medicare and Medicaid. This facility is part of a continuing care retirement community.
Why Families Choose Harold and Grace Upjohn Community Care Center
Key Performance Indicators
- CMS Overall Rating 3 Stars
- Nursing Hours 3.65 hrs
- Safety Record Clean
Chain Affiliations & Network
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Below Average Staffing
Harold and Grace Upjohn Community Care Center provides less care hours than the state average and less than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 3 |
|
| Health Inspection | 2 |
|
| Quality Measures | 5 |
|
| Staffing | 4 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 112 | Mar 12, 2025 |
| Weighted Average | 131 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 23.3% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 10.7% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | N/A |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | N/A |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 11.5% |
| Percentage of long-stay residents who lose too much weight (QM404) | 2.7% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 2.4% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 2.1% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 0.0% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 3.4% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 98.3% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 95.0% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.3% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 20.7% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 13.5% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 100.0% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 93.5% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 5.2% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 23.8% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.6% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2023: 6 complaints
- 2024: 5 complaints
- 2025: 7 complaints
- 2026: 4 complaints
- Total: 22 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| May 15, 2026 | Reasonably accommodate the needs and preferences of each resident. |
| May 15, 2026 | Provide care and assistance to perform activities of daily living for any resident who is unable. |
| May 15, 2026 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| May 15, 2026 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
| Oct 24, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Oct 24, 2025 | Provide appropriate pressure ulcer care and prevent new ulcers from developing. |
| Oct 24, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Aug 29, 2025 | Develop and implement policies and procedures to prevent abuse, neglect, and theft. |
| Aug 29, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Apr 21, 2025 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
| Jan 31, 2025 | Provide and implement an infection prevention and control program. |
| Jun 28, 2024 | Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights. |
| Jun 28, 2024 | Notify the resident or the resident?s representative in writing how long the nursing home will hold the resident?s bed in cases of transfer to a hospital or therapeutic leave. |
| May 10, 2024 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| May 10, 2024 | Provide safe, appropriate pain management for a resident who requires such services. |
| Mar 01, 2024 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Dec 19, 2023 | Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice. |
| Dec 19, 2023 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Dec 19, 2023 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Dec 19, 2023 | Respond appropriately to all alleged violations. |
| Dec 19, 2023 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Dec 19, 2023 | Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public. |
Nearby Hospitals
THREE RIVERS HEALTH
THREE RIVERS, MI
BRONSON BATTLE CREEK HOSPITAL
BATTLE CREEK, MI
BORGESS MEDICAL CENTER
KALAMAZOO, MI
BRONSON METHODIST HOSPITAL
KALAMAZOO, MI
BRONSON LAKEVIEW HOSPITAL
PAW PAW, MI
BATTLE CREEK VA MEDICAL CENTER
BATTLE CREEK, MI
ASCENSION BORGESS ALLEGAN HOSPITAL
ALLEGAN, MI
KALAMAZOO REGIONAL PSYCHIATRIC HOSPITAL
KALAMAZOO, MI
BRONSON BEHAVIORAL HEALTH HOSPITAL
BATTLE CREEK, MI
KALAMAZOO BEHAVIORAL HEALTH HOSPITAL
KALAMAZOO, MI
Owner & Operator Information
Business Entity
HAROLD AND GRACE UPJOHN COMMUNITY CARE CENTER
Ownership Structure
- HERITAGE COMMUNITY OF KALAMAZOO Direct: 100%
Management & Direction
- AMY BARNES CORPORATE DIRECTOR
- AMY BARNES OPERATIONAL/MANAGERIAL CONTROL
- AMY BARNES ADP OF THE SNF
- GERALD EASLICK SHIRELY OPERATIONAL/MANAGERIAL CONTROL
- GERALD EASLICK SHIRELY ADP OF THE SNF
- JORDAN HOUSTON CORPORATE DIRECTOR
- JORDAN HOUSTON CORPORATE OFFICER
- JORDAN HOUSTON INDIVIDUAL IS AN OWNER, PARTNER OR TRUSTEE OF ANY ADP OF THE SNF
- BENJAMIN SMITH OPERATIONAL/MANAGERIAL CONTROL
- BENJAMIN SMITH ADP OF THE SNF
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| Allegan County Medical Care Facility | N/A | 5 |
| Evergreen Manor Senior Care Center | N/A | 4 |
| Friendship Village | N/A | 5 |
| Majestic Care of Battle Creek | N/A | 3 |
| Thornapple Manor | N/A | 5 |
| The Oaks at Battle Creek | N/A | 4 |
| Calhoun County Medical Care Facility | N/A | 3 |
| Medilodge of Kalamazoo | N/A | 3 |
| The Laurels of Bedford | N/A | 3 |
| Medilodge of Portage | N/A | 3 |
Related Analysis
Best Nursing Homes in Kalamazoo, MI
Compare Harold and Grace Upjohn Community Care Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Harold and Grace Upjohn Community Care Center directly at 2693814290. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.