DUKE UNIVERSITY HOSPITAL Review

Get Information, Ratings, Surveys, and Compare DUKE UNIVERSITY HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 85%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of DUKE UNIVERSITY HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with DUKE UNIVERSITY HOSPITAL, Survey Analysis.)

In the briefest summary, DUKE UNIVERSITY HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in DURHAM, NC. Its five star rating is 5 . Its type of ownership is Proprietary. The facility's Medicare ID is 340030. It does provide emergency services. There are 2,419 medical professionals and 106 doctor groups affiliated with the hospital. On average at DUKE UNIVERSITY HOSPITAL, emergency patients were charged $29,015. This is higher than the state average of $24,303. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 85% of the patients surveyed definitely recommended DUKE UNIVERSITY HOSPITAL, while only 2% did not recommend going to DUKE UNIVERSITY HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for DUKE UNIVERSITY HOSPITAL

Address:

PO BOX 3814 DUMC ERWIN RD
DURHAM, NC 27710
(919) 684-8111
Click for Map

Medicare Provider Number:

340030

Type:

Acute Care Hospitals

Ownership:

Proprietary

Overall Hospital Quality Star Rating for DUKE UNIVERSITY HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for DUKE UNIVERSITY HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for DUKE UNIVERSITY HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 83 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 2 %
Patients who reported that their nurses "Usually" communicated well 15 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 89 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 9 %
Patients who reported that their nurses "Always" listened carefully to them 80 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 2 %
Patients who reported that their nurses "Usually" listened carefully to them 18 %
Patients who reported that their nurses "Always" explained things in a way they could understand 79 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 3 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 18 %
Patients who reported that their doctors "Always" communicated well 85 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 3 %
Patients who reported that their doctors "Usually" communicated well 12 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 91 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 7 %
Patients who reported that their doctors "Always" listened carefully to them 84 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their doctors "Usually" listened carefully to them 13 %
Patients who reported that their doctors "Always" explained things in a way they could understand 80 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 16 %
Patients who reported that they "Always" received help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 9 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 64 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 9 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 65 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 17 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 80 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 6 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 14 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 51 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 28 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 12 %
Patients who reported that YES, they did discuss whether they would need help after discharge 88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 9 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 91 %
Patients who "Agree" they understood their care when they left the hospital 35 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 4 %
Patients who "Strongly Agree" they understood their care when they left the hospital 61 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 39 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 5 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 56 %
Patients who "Agree" that they understood their responsiblities in managing their health 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 58 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 28 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 68 %
Patients who reported that their room and bathroom were "Always" clean 64 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 23 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 63 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 8 %
Patients who reported that the area around their room was "Usually" quiet at night 29 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 5 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 14 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 81 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 2 %
Patients who reported YES, they would definitely recommend the hospital 85 %
Patients who reported YES, they would probably recommend the hospital 13 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of DUKE UNIVERSITY HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the DUKE UNIVERSITY HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for DUKE UNIVERSITY HOSPITAL: Not Available

Detailed table for spending and period for patients at DUKE UNIVERSITY HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $15
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $69
Outpatient (1 to 3 days Prior to Index Hospital Admission) $331
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $8
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $16
Carrier (1 to 3 days Prior to Index Hospital Admission) $595
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $15,850
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $48
Carrier (During Index Hospital Admission) $2,109
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $743
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $141
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,391
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,657
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,568
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $261
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,213
Total (Complete Episode) $29,015

Infection Rates at DUKE UNIVERSITY HOSPITAL

These measures show how often patients at DUKE UNIVERSITY HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.85 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.28 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 77,870.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 88.09 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 92.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.04 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.46 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.86 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 37,949.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 59.88 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 38.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.64 / Better
SSI - Colon Surgery: Lower Confidence Limit 1.11 / Worse
SSI - Colon Surgery: Upper Confidence Limit 2.27 / Worse
SSI - Colon Surgery: Number of Procedures 639.00 / Worse
SSI - Colon Surgery: Predicted Cases 18.63 / Worse
SSI - Colon Surgery: Observed Cases 30.00 / Worse
SSI - Colon Surgery 1.61 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Better
SSI - Abdominal Hysterectomy: Upper Confidence Limit 0.99 / Better
SSI - Abdominal Hysterectomy: Number of Procedures 342.00 / Better
SSI - Abdominal Hysterectomy: Predicted Cases 3.02 / Better
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Better
SSI - Abdominal Hysterectomy 0.00 / Better
MRSA Bacteremia: Lower Confidence Limit 0.63 / Same
MRSA Bacteremia: Upper Confidence Limit 1.31 / Same
MRSA Bacteremia: Patient Days 338,040.00 / Same
MRSA Bacteremia: Predicted Cases 31.30 / Same
MRSA Bacteremia: Observed Cases 29.00 / Same
MRSA Bacteremia 0.93 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.37 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.56 / Better
Clostridium Difficile (C.Diff): Patient Days 311,315.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 189.84 / Better
Clostridium Difficile (C.Diff): Observed Cases 87.00 / Better
Clostridium Difficile (C.Diff) 0.46 / Better

How DUKE UNIVERSITY HOSPITAL Compares to Other Similar Facilities

This is how DUKE UNIVERSITY HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in DURHAM, NC

Worst Hospitals in DURHAM, NC

Percentages of Complications and Deaths at DUKE UNIVERSITY HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3% SAME
Death rate for heart attack patients 9.9% Better
Death rate for CABG surgery patients 2.4% SAME
Death rate for COPD patients 9.1% SAME
Death rate for heart failure patients 11.3% SAME
Death rate for pneumonia patients 15.9% SAME
Death rate for stroke patients 12.7% SAME
Pressure ulcer rate 0.49% SAME
Death rate among surgical inpatients with serious treatable complications 176.51% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.24% SAME
Postoperative acute kidney injury requiring dialysis rate 2.06% SAME
Postoperative respiratory failure rate 6.33% Better
Perioperative pulmonary embolism or deep vein thrombosis rate 5.7% Worse
Postoperative sepsis rate 4.54% SAME
Postoperative wound dehiscence rate 2.71% SAME
Abdominopelvic accidental puncture or laceration rate 1.72% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1% SAME

Skilled Nursing Facilities Near DUKE UNIVERSITY HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near DUKE UNIVERSITY HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Unc Rex Rehab and Nursing Care Center of Apex 5:
Glenaire 5:
The Rosewood Health Center 5:
Carol Woods 5:
The Forest at Duke Inc 5:
Hillcrest Convalescent Center 5:
Bellarose Nursing and Rehab 4:
Swift Creek Health Center 4:
Rex Rehab and Nsg Care Center 4:
Litchford Falls Healthcare 4:
The Cedars of Chapel Hill 4:
Parkview Health and Rehab Center 4:
Hillside Nursing Center of Wake Forest 4:
Croasdaile Village 4:
Capital Nursing and Rehabilitation Center 3:
The Cardinal at North Hills 3:
Peak Resources - Brookshire, Inc 3:
Universal Health Care / Oxford 3:
Pruitthealth-Raleigh 2:
Sunnybrook Rehabilitation Center 2:
The Arbor 2:
Hillcrest Raleigh at Crabtree Valley 2:
Southpoint Rehabilitation and Healthcare Center 2:
Signature Healthcare of Chapel Hill 2:
Pettigrew Rehabilitation Center 2:
Treyburn Rehabilitation Center 2:
Brantwood Nh and Retirement Cent 2:
The Laurels of Forest Glenn 1:
The Laurels of Chatham 1:
Cary Health and Rehabilitation 1:
Raleigh Rehabilitation Center 1:
Tower Nursing and Rehabilitation Center 1:
Universal Health Care/north Raleigh 1:
Pruitthealth-Carolina Point 1:
Pruitthealth-Durham 1:
Durham Nursing and Rehabilitation Center 1:
Carver Living Center 1:
Accordius Health at Rose Manor LLC 1:
Compass Healthcare and Rehab Hawfields, Inc 1:

Medical Groups Affiliated with DUKE UNIVERSITY HOSPITAL

There are 2,419 doctors and 106 medical groups that are affiliated with DUKE UNIVERSITY HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with DUKE UNIVERSITY HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with DUKE UNIVERSITY HOSPITAL.