CONTACT INFORMATION REVIEWS & MORE DATA
The Cardinal at North Hills
- Date Updated: May 01, 2025
- CMS Overall 5-Star Rating:
-
Address: 311 GARDEN AT NORTH HILLS STREET
RALEIGH NC 27609 Map - Phone: 984-204-8444
- Website: Click Here
- Medicare Provider Number: 345572
- Participating in Medicare Since: June 28, 2017
- No. of Certified Beds: 15
- No. of Residents: N/A
- Occupancy: N/A
- Amount Fined: $7,900.75
- Complaints Filed: 0
- Accepts: Medicare
About The Cardinal at North Hills
Looking for information about The Cardinal at North Hills? You're in the right place. We've gathered all the essential details you need to make an informed decision about this nursing home.
The Cardinal At North Hills, located in RALEIGH, NC, is a for-profit organization that accepts Medicare. This facility is part of a continuing care retirement community, offering multiple levels of care as residents' needs change.
The Cardinal At North Hills offers a comprehensive range of services including skilled nursing care, long-term residential care, short-term rehabilitation, and specialized memory care for residents with dementia and Alzheimer's disease. The facility is equipped with modern amenities and maintains a supportive environment designed to enhance the quality of life for all residents, with a focus on personalized care plans and meaningful community engagement.
Why Families Choose The Cardinal at North Hills
With a strong 5-star CMS rating, The Cardinal at North Hills demonstrates high-quality care standards. Ranked #12 out of 44 facilities within 25 miles, this facility is among the top-performing nursing homes in the area. The nursing staff spends 5.42 hours per resident daily, which is above the national average of 3.86 hours.
What You'll Find About The Cardinal at North Hills
We've organized all the essential information you need to evaluate this nursing home:
- Quality Ratings - How does The Cardinal at North Hills score on CMS quality measures?
- Nursing Care Hours - How much time do nurses spend with residents?
- Health Outcomes - What are the facility's quality measure results?
- Nearby Hospitals - Which hospitals serve this facility's residents?
- Medical Staff - Which doctors provide care at this facility?
- Compare Facilities - How does this facility compare to others nearby?
Key Performance Indicators
-
Local Ranking (10-mile radius)#5 of 17
View Full Ranking Report - CMS Overall Rating 5 Stars
- Quality Trend Improving
- Daily Nursing Hours per Resident 5.42 hrs
- Rehospitalization Rate 19.8%
- Safety Record No Safety Flags
How Good Is The Cardinal at North Hills? Quality Ratings Explained
Wondering how The Cardinal at North Hills compares to other nursing homes? Here's everything you need to know about their quality ratings and what they mean for residents and families.
The Centers for Medicare and Medicaid Services (CMS) conducts comprehensive, multi-day inspections of every skilled nursing facility in the United States. These thorough evaluations result in detailed star ratings across multiple categories, giving you a clear picture of care quality. The health inspection scores are standardized, so you can directly compare The Cardinal at North Hills to any other facility in the country.
The Cardinal at North Hills's Star Ratings
Here's how The Cardinal at North Hills performs across the key quality categories compared to other nursing homes:
Overall Rating
Combines all quality measures into one comprehensive score
5
Health Inspection Rating
Based on health inspections and compliance with safety standards
4
Quality Rating
Measures resident health outcomes and clinical care quality
3
Staffing Rating
Evaluates nurse staffing levels and time spent with residents
5
Understanding Star Ratings
- 5 Stars: Top 10% of nursing homes in NC
- 4 Stars: Above average performance (next 23%)
- 3 Stars: Average performance (middle 23%)
- 2 Stars: Below average performance (next 23%)
- 1 Star: Bottom 20% of nursing homes in NC
Star ratings compare facilities within NC only. For nationwide comparisons, use the inspection scores below.
Health Inspection History
These scores show The Cardinal at North Hills's performance over multiple inspection cycles compared to other facilities:
Inspection Score Timeline
| Inspection Cycle | Score | Performance | Date |
|---|---|---|---|
| Cycle 2 | 36 | Fair - Some concerns | Sep 21, 2023 |
| Cycle 3 | 24 | Good - Above average | Jul 27, 2022 |
| Weighted Average | 16 | Good overall | Combined Score |
Understanding Inspection Scores
- 0-15: Excellent compliance - Among the best facilities nationwide
- 16-30: Good compliance - Above average performance
- 31-45: Fair compliance - Some issues that need attention
- 46-60: Poor compliance - Multiple problems requiring correction
- 60+: Critical issues - Significant problems requiring immediate action
Lower scores are better. These scores can be compared directly across all nursing homes nationwide, unlike star ratings which are state-specific.
How Much Time Do Nurses Spend with Residents?
One of the most important factors in nursing home care is how much time staff spends with each resident. Here's how The Cardinal at North Hills compares to state and national averages.
CMS tracks detailed information about nursing staff time, including different types of caregivers: Registered Nurses (RNs) who provide complex medical care, Licensed Practical Nurses (LPNs) who handle routine medical tasks, and Certified Nursing Assistants (CNAs) who help with daily activities. More nursing hours per resident generally indicates better care, though it can also reflect residents with more complex medical needs.
Above Average Nursing Care
The nursing staff at The Cardinal at North Hills spends more time than the state average and more time than the national average with residents each day.
Registered Nurses (RN)
Provide complex medical care, medication management, and clinical assessments
Licensed Practical Nurses (LPN)
Handle routine medical tasks, wound care, and medication administration
Nursing Assistants (CNA)
Help with daily activities like bathing, dressing, eating, and mobility
Total Licensed Staff Hours
2.25 hrs
State: 1.47 | National: 1.54
Total Nursing Hours per Resident
5.42 hrs
State: 3.79 | National: 3.86
Understanding These Numbers
- Case Mix Adjusted: Accounts for the complexity of residents' medical conditions
- Quality Adjusted: Factors in the facility's overall quality performance
- Higher hours generally indicate: More personalized attention, better response to resident needs
- Consider context: Some facilities may have higher hours due to residents with more complex medical needs
The Cardinal at North Hills Owner & Operator Information
Business Entity Name:
THE CARDINAL AT NORTH HILLS HEALTHCARE, LLC
Owners:
- SCOTT KOHLBERG (DIRECT- NO PERCENTAGE PROVIDED)
Managers and Directors:
- BRECK AUSTIN (CORPORATE OFFICER)
- BRECK AUSTIN (MANAGING EMPLOYEE)
- JAIME PACHECO (MANAGING EMPLOYEE)
- MITCHELL RITSCHEL (CORPORATE OFFICER)
Recent Complaints by Residents
No Complaints on Record
The Cardinal at North Hills has no complaints filed in our database, which suggests good resident satisfaction and quality care.
There are no recent complaints (since January 2023) in the current database for The Cardinal at North Hills.
How Well Does The Cardinal at North Hills Care for Residents?
These quality measures show how well The Cardinal at North Hills helps residents recover, stay healthy, and maintain their quality of life. We've organized the most important measures into categories that matter most to families.
Safety & Prevention
How well does the facility prevent injuries and infections?Percentage of long-stay residents with a urinary tract infection 5-Star Factor
Infections can be serious for elderly residents. Lower rates show good hygiene practices and infection control.
Percentage of long-stay residents experiencing one or more falls with major injury 5-Star Factor
Falls can cause serious injuries like broken bones and head trauma. Lower rates indicate better safety protocols and staff attention.
Percentage of long-stay residents with pressure ulcers 5-Star Factor
Pressure sores are painful, slow to heal, and can become life-threatening infections. Prevention shows quality daily care.
Recovery & Rehabilitation
How successful is the facility at helping residents recover and return home?Percentage of short-stay residents who were rehospitalized after a nursing home admission 5-Star Factor
Fewer hospital readmissions mean residents are getting effective care and recovering well at the facility.
Daily Care Quality
How well does the facility help residents with daily activities and maintain their health?Percentage of short-stay residents who had an outpatient emergency department visit 5-Star Factor
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents with a catheter inserted and left in their bladder 5-Star Factor
Catheters increase infection risk and reduce dignity. Lower usage shows efforts to maintain normal function.
Percentage of long-stay residents who have depressive symptoms
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents who were physically restrained
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine
This measure reflects the overall quality of care and attention residents receive at this facility.
Percentage of long-stay residents with new or worsened bowel or bladder incontinence
This measure reflects the overall quality of care and attention residents receive at this facility.
Medication Management
How safely and effectively does the facility manage resident medications?Percentage of long-stay residents who received an antipsychotic medication 5-Star Factor
These powerful medications should only be used when medically necessary. Lower rates indicate appropriate, person-centered care.
Percentage of short-stay residents who newly received an antipsychotic medication 5-Star Factor
These powerful medications should only be used when medically necessary. Lower rates indicate appropriate, person-centered care.
Understanding Quality Measures
What These Numbers Mean:
- Lower is better for safety measures (falls, infections, pressure sores)
- Higher is better for positive outcomes (successful discharges, functional improvement)
- 5-Star Factor measures directly impact the facility's overall CMS rating
How to Use This Information:
- Compare The Cardinal at North Hills's performance to state averages
- Look for consistent patterns across multiple measures
- Consider which categories matter most for your loved one's needs
- Discuss any concerns with the facility during your visit
This section contains the complete technical quality measures data as reported to CMS. Quality measures are based on resident assessments, Medicare claims data, and facility surveys.
| Measure Description | Facility Score | State Average | Performance | Measure Code |
|---|---|---|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursing home admission 5-Star | 19.8% | 23.7% | Better | QM521 |
| Percentage of short-stay residents who had an outpatient emergency department visit 5-Star | 13.1% | 13.8% | Better | QM522 |
| Percentage of long-stay residents with a catheter inserted and left in their bladder 5-Star | 1.9% | 1.2% | Needs Attention | QM406 |
| Percentage of long-stay residents with a urinary tract infection 5-Star | 0.0% | 2.7% | Better | QM407 |
| Percentage of long-stay residents who have depressive symptoms | 0.0% | 3.7% | Better | QM408 |
| Percentage of long-stay residents who were physically restrained | 0.0% | 0.0% | Better | QM409 |
| Percentage of long-stay residents experiencing one or more falls with major injury 5-Star | 18.8% | 3.7% | Needs Attention | QM410 |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine | 90.6% | 92.0% | Needs Attention | QM415 |
| Percentage of long-stay residents who received an antipsychotic medication 5-Star | 46.9% | 13.4% | Needs Attention | QM419 |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine | 72.6% | 80.4% | Needs Attention | QM430 |
| Percentage of short-stay residents who newly received an antipsychotic medication 5-Star | 4.1% | 1.6% | Needs Attention | QM434 |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine | 54.8% | 78.4% | Needs Attention | QM472 |
| Percentage of long-stay residents with pressure ulcers 5-Star | 7.5% | N/A | No Comparison | QM479 |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence | 19.6% | N/A | No Comparison | QM480 |
Hospitals Near The Cardinal at North Hills
Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near The Cardinal at North Hills.
The Cardinal at North Hills is near several hospitals, each with its own rating based on overall performance:
| Hospital | 5-Star Overall Rating |
|---|---|
|
JOHNSTON HEALTH 509 BRIGHT LEAF BLVD SMITHFIELD, NC 27577 |
3 |
|
WAKEMED, RALEIGH CAMPUS 3000 NEW BERN AVE RALEIGH, NC 27610 |
4 |
|
DURHAM VA MEDICAL CENTER 508 FULTON STREET DURHAM, NC 27705 |
4 |
|
DUKE REGIONAL HOSPITAL 3643 N ROXBORO STREET DURHAM, NC 27704 |
4 |
|
DUKE UNIVERSITY HOSPITAL 2100 ERWIN RD DURHAM, NC 27705 |
5 |
|
UNC HOSPITALS 101 MANNING DRIVE CHAPEL HILL, NC 27514 |
5 |
|
DUKE HEALTH RALEIGH HOSPITAL 3400 WAKE FOREST RD RALEIGH, NC 27609 |
5 |
|
REX HOSPITAL 4420 LAKE BOONE TRAIL RALEIGH, NC 27607 |
5 |
|
WAKEMED, CARY HOSPITAL 1900 KILDARE FARM ROAD CARY, NC 27518 |
5 |
|
NORTH CAROLINA SPECIALTY HOSPITAL 3916 BEN FRANKLIN BOULEVARD DURHAM, NC 27704 |
Not Available |
|
CENTRAL REGIONAL HOSPITAL 300 VEAZY RD BUTNER, NC 27509 |
Not Available |
|
HOLLY HILL MENTAL HEALTH SERVICES 3019 FALSTAFF RD RALEIGH, NC 27610 |
Not Available |
|
RJ BLACKLEY ALCOHOL AND DRUG ABUSE TREATMENT CTR BLDG 29, 30 BARRETT BLDG, 100 H STREET BUTNER, NC 27509 |
Not Available |
|
TRIANGLE SPRINGS 10901 WORLD TRADE BLVD RALEIGH, NC 27617 |
Not Available |
Ratings History for The Cardinal at North Hills
Medical Professionals Associated with The Cardinal at North Hills
These are the doctors who are affiliated with The Cardinal at North Hills. The data is from the most recent period. Historical data is not available.
- AMISH PATEL ( GERIATRIC MEDICINE - RALEIGH MEDICAL GROUP PA )
Local Nursing Homes
When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.
The data is based on the dataset as of May 01, 2025.
Recommended Nearby Facilities
These facilities have strong ratings and no safety concerns:
| Name | Health Inspection Score / Overall Rating |
|---|---|
|
The Forest at Duke Inc (DURHAM, NC) |
0 / (4 stars) |
|
Glenaire (CARY, NC) |
1.333 / (5 stars) |
|
Hillcrest Convalescent Center (DURHAM, NC) |
1.333 / (5 stars) |
|
Bellarose Nursing and Rehab (GARNER, NC) |
2 / (5 stars) |
|
Hillside Nursing Center of Wake Forest (WAKE FOREST, NC) |
2.667 / (5 stars) |
|
The Cedars of Chapel Hill (CHAPEL HILL, NC) |
4 / (5 stars) |
|
The Rosewood Health Center (RALEIGH, NC) |
5.333 / (5 stars) |
|
Croasdaile Village (DURHAM, NC) |
5.333 / (5 stars) |
|
Parkview Health and Rehab Center (CHAPEL HILL, NC) |
8.667 / (4 stars) |
|
Unc Rex Rehab and Nursing Care Center of Apex (APEX, NC) |
12 / (5 stars) |
|
The Cardinal at North Hills (RALEIGH, NC) |
16 / (5 stars) |
|
Zebulon Rehabilitation Center (ZEBULON, NC) |
18 / (4 stars) |
|
Carol Woods (CHAPEL HILL, NC) |
20 / (5 stars) |
|
Capital Nursing and Rehabilitation Center (RALEIGH, NC) |
25.333 / (3 stars) |
|
Rex Rehab and Nsg Care Center (RALEIGH, NC) |
25.333 / (3 stars) |
|
Hillcrest Raleigh at Crabtree Valley (RALEIGH, NC) |
26 / (3 stars) |
Other Nearby Facilities
Additional facilities in the area for comparison:
| Name | Health Inspection Score / Overall Rating |
|---|---|
|
Swift Creek Health Center (CARY, NC) |
7.333 / (2 stars) |
|
Peak Resources - Brookshire, Inc (HILLSBOROUGH, NC) |
31.333 / (3 stars) |
|
Windsor Point Continuing Care (FUQUAY VARINA, NC) |
32.333 / (3 stars) |
|
Barbour Court Nursing and Rehabilitation Center (SMITHFIELD, NC) |
36.667 / (2 stars) |
|
Pruitthealth-Raleigh (RALEIGH, NC) |
38.667 / (3 stars) |
|
Signature Healthcare of Chapel Hill (CHAPEL HILL, NC) |
40 / (3 stars) |
|
Pettigrew Rehabilitation Center (DURHAM, NC) |
40 / (3 stars) |
|
Clayton Rehabilitation and Healthcare Center (CLAYTON, NC) |
47 / (1 stars) |
|
Franklin Oaks Nursing and Rehabilitation Center (LOUISBURG, NC) |
47.333 / (3 stars) |
|
Raleigh Rehabilitation Center (RALEIGH, NC) |
61.333 / (1 stars) |
|
Wellington Rehabilitation and Healthcare (KNIGHTDALE, NC) |
66 / (1 stars) |
|
Smithfield Manor Nursing and Rehab (SMITHFIELD, NC) |
68.667 / (1 stars) |
|
Tower Nursing and Rehabilitation Center (RALEIGH, NC) |
89 / (2 stars) |
|
Sunnybrook Rehabilitation Center (RALEIGH, NC) |
91 / (2 stars) |
|
Pruitthealth-Carolina Point (DURHAM, NC) Safety Concern |
95.167 / (1 stars) |
|
Accordius Health at Rose Manor LLC (DURHAM, NC) |
96.167 / (3 stars) |
|
Springbrook Nursing and Rehabilitation Center (CLAYTON, NC) Safety Concern |
98 / (2 stars) |
|
Treyburn Rehabilitation Center (DURHAM, NC) |
103.167 / (2 stars) |
|
Litchford Falls Healthcare and Rehabilitation Center (RALEIGH, NC) |
104.167 / (2 stars) |
|
Louisburg Healthcare and Rehabilitation Center (LOUISBURG, NC) |
114.333 / (1 stars) |
|
Pruitthealth-Durham (DURHAM, NC) |
117.667 / (1 stars) |
|
Universal Health Care/fuquay-Varina (FUQUAY VARINA, NC) |
137.667 / (1 stars) |
|
Durham Nursing and Rehabilitation Center (DURHAM, NC) |
151.833 / (1 stars) |
|
Carver Living Center (DURHAM, NC) Safety Concern |
182.333 / (1 stars) |
|
Cary Health and Rehabilitation (CARY, NC) Safety Concern |
188 / (1 stars) |
|
The Laurels of Forest Glenn (GARNER, NC) |
191.667 / (1 stars) |
|
Southpoint Rehabilitation and Healthcare Center (DURHAM, NC) Safety Concern |
195.333 / (1 stars) |
|
Universal Health Care/north Raleigh (RALEIGH, NC) Safety Concern |
518.5 / Not Rated |
Our Analysis
Best and Worst Nursing Homes in RALEIGH, NC
Here is our analysis of the Best Nursing Homes in RALEIGH and Worst Nursing Homes in RALEIGH so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.
Ownership Details for The Cardinal at North Hills
A list of all of the registered owners for The Cardinal at North Hills. This includes direct and indirect owners and managers.
Noted Deficiencies for The Cardinal at North Hills
A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.
Nursing Hours Analysis for The Cardinal at North Hills
How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.
Frequently Asked Questions About The Cardinal at North Hills
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Continuing Care: Multiple levels of care as part of a retirement community
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact The Cardinal at North Hills directly at 984-204-8444. Their admissions team can help determine what costs may be covered by your insurance and what out-of-pocket expenses to expect.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Resident Well-being
- Residents' general appearance
- Activity levels and engagement
- Social interaction opportunities
- Meal quality and dining experience
Questions to Ask
- What is the admission process?
- How are care plans developed?
- What activities are available?
- How do you handle emergencies?
Contact Information
Phone: 984-204-8444
Address:
311 GARDEN AT NORTH HILLS STREET
RALEIGH, NC 27609
Website: https://lifeatthecardinal.com/
Best Times to Call
- Weekday business hours for admissions
- Schedule tours in advance
- Ask about evening or weekend availability
- Emergency contact available 24/7
Important Information
Healthcare Decision Disclaimer: This information is for educational purposes only and should not replace professional medical advice or personal facility visits. Always tour facilities in person and consult with healthcare professionals when making nursing home decisions.
Data Transparency: All ratings, inspection scores, and facility information presented on this page are sourced from official government databases including:
- Centers for Medicare & Medicaid Services (CMS) Nursing Home Compare Database
- CMS Provider Information and Certification System
- Medicare Quality Reporting System
- State Health Department Inspection Reports
- COVID-19 Nursing Home Data from CMS
Data Accuracy: While we strive for accuracy, nursing home information can change frequently. Please verify current information directly with the facility. Data was last updated on May 01, 2025.
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