BAYHEALTH HOSPITAL, KENT CAMPUS Ratings and Reviews

About BAYHEALTH HOSPITAL, KENT CAMPUS

BAYHEALTH HOSPITAL, KENT CAMPUS is a Acute Care Hospitals. It is in DOVER, DE. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 80004. It does provide emergency services. There are 693 medical professionals and 251 doctor groups affiliated with the hospital. On average at BAYHEALTH HOSPITAL, KENT CAMPUS, emergency patients were charged $27,512. This is higher than the state average of $27,029. It is also higher than the national average of $25,828.

Quick Links to BAYHEALTH HOSPITAL, KENT CAMPUS Data & Analysis

Survey Analysis
Cost Analysis
Infection Rates
Hospital Comparison
Nearby Skilled Nursing Facilities
List of Associated Doctors

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for BAYHEALTH HOSPITAL, KENT CAMPUS to the national results for similar facilities.

Survey Question	Response
Patients who reported that their nurses "Always" communicated well	72 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well	7 %
Patients who reported that their nurses "Usually" communicated well	21 %
Nurse communication - linear mean score	Not Applicable
Nurse communication - star rating	Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect	80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect	15 %
Patients who reported that their nurses "Always" listened carefully to them	68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their nurses "Usually" listened carefully to them	24 %
Patients who reported that their nurses "Always" explained things in a way they could understand	67 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand	8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand	25 %
Patients who reported that their doctors "Always" communicated well	72 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well	7 %
Patients who reported that their doctors "Usually" communicated well	21 %
Doctor communication - linear mean score	Not Applicable
Doctor communication - star rating	Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect	78 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect	5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect	17 %
Patients who reported that their doctors "Always" listened carefully to them	71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them	8 %
Patients who reported that their doctors "Usually" listened carefully to them	21 %
Patients who reported that their doctors "Always" explained things in a way they could understand	66 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand	9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand	25 %
Patients who reported that they "Always" received help as soon as they wanted	53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted	16 %
Patients who reported that they "Usually" received help as soon as they wanted	31 %
Staff responsiveness - linear mean score	Not Applicable
Staff responsiveness - star rating	Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted	52 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted	14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted	34 %
Patients who reported that they "Always" received bathroom help as soon as they wanted	54 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted	18 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted	28 %
Patients who reported that staff "Always" explained about medicines before giving it to them	52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them	27 %
Patients who reported that staff "Usually" explained about medicines before giving it to them	21 %
Communication about medicines - linear mean score	Not Applicable
Communication about medicines - star rating	Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for	70 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for	13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for.	17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects	34 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects	40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects	26 %
Patients who reported that NO, they were not given information about what to do during their recovery at home	17 %
Patients who reported that YES, they were given information about what to do during their recovery at home	83 %
Discharge information - linear mean score	Not Applicable
Discharge information - star rating	Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge	16 %
Patients who reported that YES, they did discuss whether they would need help after discharge	84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge	18 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge	82 %
Patients who "Agree" they understood their care when they left the hospital	49 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital	8 %
Patients who "Strongly Agree" they understood their care when they left the hospital	43 %
Care transition - linear mean score	Not Applicable
Care transition - star rating	Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs	53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs	9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs	38 %
Patients who "Agree" that they understood their responsiblities in managing their health	51 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health	7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health	42 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital	43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital	7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital	50 %
Patients who reported that their room and bathroom were "Always" clean	63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean	15 %
Patients who reported that their room and bathroom were "Usually" clean	22 %
Cleanliness - linear mean score	Not Applicable
Cleanliness - star rating	Not Applicable
Patients who reported that the area around their room was "Always" quiet at night	49 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night	17 %
Patients who reported that the area around their room was "Usually" quiet at night	34 %
Quietness - linear mean score	Not Applicable
Quietness - star rating	Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest)	17 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest)	30 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest)	53 %
Overall hospital rating - linear mean score	Not Applicable
Overall hospital rating - star rating	Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital	12 %
Patients who reported YES, they would definitely recommend the hospital	52 %
Patients who reported YES, they would probably recommend the hospital	36 %
Recommend hospital - linear mean score	Not Applicable
Recommend hospital - star rating	Not Applicable
Summary star rating	Not Applicable

Cost of BAYHEALTH HOSPITAL, KENT CAMPUS, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the BAYHEALTH HOSPITAL, KENT CAMPUS provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for BAYHEALTH HOSPITAL, KENT CAMPUS: Not Available

Detailed table for spending and period for patients at BAYHEALTH HOSPITAL, KENT CAMPUS:

Type	Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission)	$11
Hospice (1 to 3 days Prior to Index Hospital Admission)	$3
Inpatient (1 to 3 days Prior to Index Hospital Admission)	$27
Outpatient (1 to 3 days Prior to Index Hospital Admission)	$137
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission)	$10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission)	$11
Carrier (1 to 3 days Prior to Index Hospital Admission)	$670
Home Health Agency (During Index Hospital Admission)	$0
Hospice (During Index Hospital Admission)	$0
Inpatient (During Index Hospital Admission)	$12,536
Outpatient (During Index Hospital Admission)	$0
Skilled Nursing Facility (During Index Hospital Admission)	$0
Durable Medical Equipment (During Index Hospital Admission)	$35
Carrier (During Index Hospital Admission)	$1,645
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission)	$801
Hospice (1 through 30 days After Discharge from Index Hospital Admission)	$343
Inpatient (1 through 30 days After Discharge from Index Hospital Admission)	$4,592
Outpatient (1 through 30 days After Discharge from Index Hospital Admission)	$824
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission)	$4,176
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission)	$125
Carrier (1 through 30 days After Discharge from Index Hospital Admission)	$1,566
Total (Complete Episode)	$27,512

Infection Rates at BAYHEALTH HOSPITAL, KENT CAMPUS

These measures show how often patients at BAYHEALTH HOSPITAL, KENT CAMPUS contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type	Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit	0.06 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit	1.25 / Same
Central Line Associated Bloodstream Infection: Number of Device Days	4,910.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases	5.31 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases	2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards)	0.38 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit	-- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit	0.31 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days	5,693.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases	9.83 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases	0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards)	0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit	-- / Better
SSI - Colon Surgery: Upper Confidence Limit	0.76 / Better
SSI - Colon Surgery: Number of Procedures	155.00 / Better
SSI - Colon Surgery: Predicted Cases	3.95 / Better
SSI - Colon Surgery: Observed Cases	0.00 / Better
SSI - Colon Surgery	0.00 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit	Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures	16.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases	0.15 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases	0.00 / Not Available
SSI - Abdominal Hysterectomy	Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit	0.06 / Same
MRSA Bacteremia: Upper Confidence Limit	1.10 / Same
MRSA Bacteremia: Patient Days	85,600.00 / Same
MRSA Bacteremia: Predicted Cases	6.01 / Same
MRSA Bacteremia: Observed Cases	2.00 / Same
MRSA Bacteremia	0.33 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit	0.12 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit	0.44 / Better
Clostridium Difficile (C.Diff): Patient Days	82,408.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases	37.35 / Better
Clostridium Difficile (C.Diff): Observed Cases	9.00 / Better
Clostridium Difficile (C.Diff)	0.24 / Better

How BAYHEALTH HOSPITAL, KENT CAMPUS Compares to Other Similar Facilities

This is how BAYHEALTH HOSPITAL, KENT CAMPUS compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in DOVER, DE

Worst Hospitals in DOVER, DE

Percentages of Complications and Deaths at BAYHEALTH HOSPITAL, KENT CAMPUS

Measure	Score	Compared to National Rates
Rate of complications for hip/knee replacement patients	3.8%	SAME
Death rate for heart attack patients	13.4%	SAME
Death rate for CABG surgery patients	2.7%	SAME
Death rate for COPD patients	8%	SAME
Death rate for heart failure patients	12.8%	SAME
Death rate for pneumonia patients	20%	SAME
Death rate for stroke patients	14.6%	SAME
Pressure ulcer rate	1.74%	Worse
Death rate among surgical inpatients with serious treatable complications	190.26%	SAME
Iatrogenic pneumothorax rate	0.38%	SAME
In-hospital fall with hip fracture rate	0.1%	SAME
Postoperative hemorrhage or hematoma rate	2.01%	SAME
Postoperative acute kidney injury requiring dialysis rate	1.23%	SAME
Postoperative respiratory failure rate	7.17%	SAME
Perioperative pulmonary embolism or deep vein thrombosis rate	4.07%	SAME
Postoperative sepsis rate	5.54%	SAME
Postoperative wound dehiscence rate	1.71%	SAME
Abdominopelvic accidental puncture or laceration rate	0.72%	SAME
CMS Medicare PSI 90: Patient safety and adverse events composite	1.27%	SAME

Skilled Nursing Facilities Near BAYHEALTH HOSPITAL, KENT CAMPUS

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near BAYHEALTH HOSPITAL, KENT CAMPUS ranked by their CMS 5-Star Overall Rating.

Facility Name	Overall Rating
Delaware Veterans Home	5:
Center at Eden Hill, LLC	5:
Bay Terrace Rehabilitation and Health Center	5:
Westminster Village Health	5:
Delaware Hospital F/t Chronically Ill (dhci)	5:
Preferred Care at Cumberland	5:
Cadia Rehabilitation Broadmeadow	5:
Cadia Rehabilitation Capitol	3:
Complete Care at Silver Lake LLC	3:
Caroline Nursing and Rehab	2:
Polaris Healthcare and Rehabilitation Center	2:
Evergreen Post Acute	2:
South Jersey Extended Care	2:
Denton Nursing and Rehab	1:
Milford Center	1:
Big Oak Rehabilitation and Healthcare Center	1:

Medical Groups Affiliated with BAYHEALTH HOSPITAL, KENT CAMPUS

There are 693 doctors and 251 medical groups that are affiliated with BAYHEALTH HOSPITAL, KENT CAMPUS.

Affiliated Doctor Groups

The list of medical professionals associated with BAYHEALTH HOSPITAL, KENT CAMPUS is very long, so we have added another pages. See a list of medical professionals associated with BAYHEALTH HOSPITAL, KENT CAMPUS.