About Polaris Healthcare and Rehabilitation Center
Polaris Healthcare And Rehabilitation Center, located in MILFORD, DE, is a for-profit organization that accepts Medicare and Medicaid.
Why Families Choose Polaris Healthcare and Rehabilitation Center
- More Nursing Time: Staff spends 4.32 hours per resident daily (National Avg: 3.87).
Key Performance Indicators
- CMS Overall Rating 2 Stars
- Nursing Hours 4.32 hrs
- Safety Record Clean
Chain Affiliations & Network
This facility is part of the NATIONWIDE HEALTHCARE SERVICES network. This chain operates 7 facilities.
Chain Performance Overview
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Nursing Staff Analysis
Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).
Mixed Staffing Levels
Polaris Healthcare and Rehabilitation Center provides less care hours than the state average and more than the national average.
Registered Nurses (RN)
Licensed Practical Nurses
Certified Assistants
CMS Quality Ratings
| Category | Rating | Stars |
|---|---|---|
| Overall Rating | 2 |
|
| Health Inspection | 2 |
|
| Quality Measures | 4 |
|
| Staffing | 2 |
|
Health Inspection History
| Inspection Cycle | Score | Date |
|---|---|---|
| Cycle 1 (Most Recent) | 52 | Feb 11, 2026 |
| Weighted Average | 122 | Combined Score |
Detailed Quality Measures
Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.
Medicare claims-based measures
Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.
| Measure | Rate |
|---|---|
| Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) | 32.2% |
| Percentage of short-stay residents who had an outpatient emergency depar... (QM522) | 8.6% |
| Number of hospitalizations per 1000 long-stay resident days (QM551) | 1.7% |
| Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) | 2.5% |
MDS-based measures
Resident assessment data; often used for long-stay care quality.
| Measure | Rate |
|---|---|
| Percentage of long-stay residents whose need for help with daily activit... (QM401) | 14.1% |
| Percentage of long-stay residents who lose too much weight (QM404) | 11.3% |
| Percentage of long-stay residents with a catheter inserted and left in t... (QM406) | 0.8% |
| Percentage of long-stay residents with a urinary tract infection (QM407) | 1.3% |
| Percentage of long-stay residents who have depressive symptoms (QM408) | 5.2% |
| Percentage of long-stay residents who were physically restrained (QM409) | 0.0% |
| Percentage of long-stay residents experiencing one or more falls with ma... (QM410) | 1.3% |
| Percentage of long-stay residents assessed and appropriately given the p... (QM415) | 95.4% |
| Percentage of short-stay residents assessed and appropriately given the... (QM430) | 76.6% |
| Percentage of short-stay residents who newly received an antipsychotic m... (QM434) | 0.4% |
| Percentage of long-stay residents whose ability to walk independently wo... (QM451) | 16.4% |
| Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) | 33.6% |
| Percentage of long-stay residents assessed and appropriately given the s... (QM454) | 98.8% |
| Percentage of short-stay residents who were assessed and appropriately g... (QM472) | 85.3% |
| Percentage of long-stay residents with pressure ulcers (QM479) | 4.8% |
| Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) | 25.0% |
| Percentage of long-stay residents who received an antipsychotic medicati... (QM481) | 8.8% |
Complaints & Deficiencies
Complaint History by Year
This chart shows the number of complaints filed each year.
Summary:
- 2022: 1 complaint
- 2024: 4 complaints
- 2025: 18 complaints
- Total: 23 complaints on record
Recent Complaints (Since Jan 2023)
| Date | Description |
|---|---|
| Sep 11, 2025 | Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being. |
| Sep 11, 2025 | Provide or obtain dental services for each resident. |
| Apr 24, 2025 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Apr 24, 2025 | Respond appropriately to all alleged violations. |
| Apr 24, 2025 | Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. |
| Mar 18, 2025 | Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. |
| Mar 18, 2025 | Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. |
| Mar 18, 2025 | Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged. |
| Mar 18, 2025 | Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals. |
| Mar 18, 2025 | Provide appropriate treatment and care according to orders, resident?s preferences and goals. |
| Mar 18, 2025 | Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections. |
| Mar 18, 2025 | Ensure that residents are free from significant medication errors. |
| Mar 18, 2025 | Honor the resident's right to manage his or her financial affairs. |
| Mar 18, 2025 | Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy. |
| Mar 18, 2025 | Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. |
| Mar 18, 2025 | Obtain a doctor's order to admit a resident and ensure the resident is under a doctor's care. |
| Mar 18, 2025 | Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results. |
| Mar 18, 2025 | Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs. |
| Aug 26, 2024 | Plan the resident's discharge to meet the resident's goals and needs. |
| Aug 26, 2024 | Provide medically-related social services to help each resident achieve the highest possible quality of life. |
| Jun 03, 2024 | Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. |
| Jun 03, 2024 | Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. |
Nearby Hospitals
BAYHEALTH MEDICAL CENTER, KENT CAMPUS
DOVER, DE
TIDALHEALTH NANTICOKE, INC.
SEAFORD, DE
BEEBE MEDICAL CENTER
LEWES, DE
BAYHEALTH HOSPITAL, SUSSEX CAMPUS
MILFORD, DE
DOVER BEHAVIORAL HEALTH SYSTEM
DOVER, DE
SUN BEHAVIORAL DELAWARE LLC
GEORGETOWN, DE
Owner & Operator Information
Business Entity
POLARIS HEALTHCARE AND REHABILITATION CENTER LLC
Ownership Structure
- LEAH GELLEY Direct: 5%
- MEIR GELLEY Direct: 95%
Management & Direction
- MEIR GELLEY W-2 MANAGING EMPLOYEE
- NATIONWIDE HEALTHCARE SERVICES OPERATIONAL/MANAGERIAL CONTROL
Associated Doctors
Local Comparison
| Facility | Distance | Rating |
|---|---|---|
| The Moorings at Lewes | N/A | 5 |
| Willowbrooke Court Skilled Center at Manor House | N/A | 5 |
| Center at Eden Hill, LLC | N/A | 5 |
| Lofland Park Center | N/A | 4 |
| Delaware Veterans Home | N/A | 4 |
| Complete Care at Silver Lake LLC | N/A | 3 |
| Cadia Rehabilitation Renaissance | N/A | 3 |
| Cadia Rehabilitation Capitol | N/A | 3 |
| Seaford Center | N/A | 3 |
| Westminster Village Health | N/A | 4 |
Related Analysis
Best Nursing Homes in MILFORD, DE
Compare Polaris Healthcare and Rehabilitation Center to the top-rated facilities in the area.
Ownership Details
Complete list of registered owners, including direct and indirect ownership.
Noted Deficiencies
Detailed history of deficiencies with descriptions and correction dates.
Nursing Hours Analysis
Detailed breakdown of staffing hours per resident by role.
Frequently Asked Questions
- Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
- Long-term Residential Care: Assistance with daily living activities for extended stays
- Short-term Rehabilitation: Recovery services after hospital stays or surgeries
- Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
- Level of care needed (skilled nursing vs. long-term care)
- Room type (private vs. semi-private)
- Insurance coverage (Medicare, Medicaid, private insurance)
- Length of stay and specific services required
For current rates and to discuss payment options, contact Polaris Healthcare and Rehabilitation Center directly at 3025037650. Their admissions team can help determine coverage and out-of-pocket expenses.
Environment & Cleanliness
- Overall cleanliness and odors
- Resident room conditions
- Common area maintenance
- Safety features and accessibility
Staff & Care Quality
- Staff-to-resident ratios
- How staff interact with residents
- Response time to resident needs
- Staff knowledge and professionalism
Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.