ELLIOT HOSPITAL Review

Get Information, Ratings, Surveys, and Compare ELLIOT HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 68%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of ELLIOT HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with ELLIOT HOSPITAL, Survey Analysis.)

In the briefest summary, ELLIOT HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in MANCHESTER, NH. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 300012. It does provide emergency services. There are 899 medical professionals and 150 doctor groups affiliated with the hospital. On average at ELLIOT HOSPITAL, emergency patients were charged $24,531. This is higher than the state average of $24,047. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 68% of the patients surveyed definitely recommended ELLIOT HOSPITAL, while only 6% did not recommend going to ELLIOT HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for ELLIOT HOSPITAL

Address:

1 ELLIOT WAY
MANCHESTER, NH 03103
(603) 669-5300
Click for Map

Medicare Provider Number:

300012

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for ELLIOT HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for ELLIOT HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ELLIOT HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 76 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 5 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 13 %
Patients who reported that their nurses "Always" listened carefully to them 71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 6 %
Patients who reported that their nurses "Usually" listened carefully to them 23 %
Patients who reported that their nurses "Always" explained things in a way they could understand 72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 17 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 85 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 11 %
Patients who reported that their doctors "Always" listened carefully to them 74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 72 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 14 %
Patients who reported that they "Usually" received help as soon as they wanted 36 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 38 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 33 %
Patients who reported that staff "Always" explained about medicines before giving it to them 61 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 76 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 14 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 46 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 30 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 10 %
Patients who reported that YES, they did discuss whether they would need help after discharge 90 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 51 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 49 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 42 %
Patients who "Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 36 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 59 %
Patients who reported that their room and bathroom were "Always" clean 57 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 14 %
Patients who reported that their room and bathroom were "Usually" clean 29 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 41 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 25 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 11 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 26 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 63 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 68 %
Patients who reported YES, they would probably recommend the hospital 26 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of ELLIOT HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ELLIOT HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ELLIOT HOSPITAL: Not Available

Detailed table for spending and period for patients at ELLIOT HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $25
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $50
Outpatient (1 to 3 days Prior to Index Hospital Admission) $81
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $17
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $10
Carrier (1 to 3 days Prior to Index Hospital Admission) $684
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,387
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $22
Carrier (During Index Hospital Admission) $1,307
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $967
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $175
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,781
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $898
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,870
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $111
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,144
Total (Complete Episode) $24,531

Infection Rates at ELLIOT HOSPITAL

These measures show how often patients at ELLIOT HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.05 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.89 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 8,530.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 7.42 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 2.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.27 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.13 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.43 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 6,684.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 5.72 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.53 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.52 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.64 / Same
SSI - Colon Surgery: Number of Procedures 170.00 / Same
SSI - Colon Surgery: Predicted Cases 4.72 / Same
SSI - Colon Surgery: Observed Cases 6.00 / Same
SSI - Colon Surgery 1.27 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.31 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 143.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.30 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.08 / Same
MRSA Bacteremia: Upper Confidence Limit 1.50 / Same
MRSA Bacteremia: Patient Days 82,706.00 / Same
MRSA Bacteremia: Predicted Cases 4.41 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 0.45 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.40 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.87 / Better
Clostridium Difficile (C.Diff): Patient Days 69,879.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 41.81 / Better
Clostridium Difficile (C.Diff): Observed Cases 25.00 / Better
Clostridium Difficile (C.Diff) 0.60 / Better

How ELLIOT HOSPITAL Compares to Other Similar Facilities

This is how ELLIOT HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in MANCHESTER, NH

Worst Hospitals in MANCHESTER, NH

Percentages of Complications and Deaths at ELLIOT HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.1% SAME
Death rate for heart attack patients 13.4% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 10.6% SAME
Death rate for heart failure patients 13.5% SAME
Death rate for pneumonia patients 17.4% SAME
Death rate for stroke patients 15.3% SAME
Pressure ulcer rate 0.35% SAME
Death rate among surgical inpatients with serious treatable complications 153.53% SAME
Iatrogenic pneumothorax rate 0.31% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.61% SAME
Postoperative acute kidney injury requiring dialysis rate 1.42% SAME
Postoperative respiratory failure rate 7.45% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.8% SAME
Postoperative sepsis rate 5.1% SAME
Postoperative wound dehiscence rate 1.73% SAME
Abdominopelvic accidental puncture or laceration rate 1.04% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.9% SAME

Skilled Nursing Facilities Near ELLIOT HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ELLIOT HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Bear Mountain at Andover 5:
D'youville Care For Advanced Therapy 5:
The Meadows 5:
Whittier Bradford Transitional Care Unit 5:
Lakeview House Skld Nrsg and Residential Care Fac 5:
Warde Health Center 5:
Villa Crest Nursing and Retirement Center 5:
Rockingham County Nursing Home 5:
Hillsboro House Nursing Home 5:
Havenwood-Heritage Heights 5:
Crestwood Center 4:
Holy Cross Health Center 4:
Hanover Hill Health Care Center 4:
Maple Leaf Health Care Center 4:
Mount Carmel Rehabilitation and Nursing Center 4:
Hillsborough County Nursing Home 4:
Presidential Oaks 4:
Fairhaven Healthcare Center 3:
M I Nursing and Restorative Center 3:
Berkeley Retirement Home,the 3:
Nevins Nursing and Rehabilitation Center 3:
Cedar View Rehabilitation and Healthcare Center 3:
Salemhaven 3:
Aspen Hill Rehabiliation and Healthcare Center 3:
The Elms Center 3:
Ridgewood Center, Genesis Healthcare 3:
Colonial Poplin Nursing Home 3:
St Joseph Residence 3:
Saint Teresa Rehabilitation and Nursing Center 3:
Hackett Hill Healthcare Center 3:
Epsom Healthcare Center 3:
Andover Forest Post Acute Care Center 2:
D'youville Senior Care 2:
Care One at Lowell 2:
Prescott House 2:
Courville at Nashua 2:
Baker-Katz Skilled Nursing and Rehabilitation Ctr 2:
Hannah Duston Healthcare Center 2:
The Oxford Rehabilitation and Health Care Center 2:
Bedford Nursing and Rehabilitation Center 2:
Riverwoods at Exeter 2:
Courville at Manchester 2:
Belvidere Healthcare Center 1:
Regalcare at Lowell 1:
Northwood Rehabilitation and Healthcare Center 1:
Andover Manor Rehab and Nursing 1:
Royal Wood Mill Center 1:
Fairview Nursing Home 1:
Premier Rehab and Healthcare 1:
Penacook Place, Inc 1:
Mill Town Health and Rehabilitation 1:
Pleasant Valley Snf LLC 1:
Derry Center For Rehabilitation and Healthcare 1:
Bedford Hills Center 1:
Goffstown Nursing and Rehab Center 1:
Harris Hill Center, Genesis Healthcare 1:
Pleasant View Center 1:
Birch Healthcare Center 1:
Rochester Manor 1:

Medical Groups Affiliated with ELLIOT HOSPITAL

There are 899 doctors and 150 medical groups that are affiliated with ELLIOT HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with ELLIOT HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with ELLIOT HOSPITAL.