Dove Healthcare-West: Data Analysis and Ratings

CMS Five Star Rating(5 out of 5):

 1405 TRUAX BLVD EAU CLAIRE, WI 54703

  715-552-1030

Data date: October 01, 2022

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The Most Important Data about Dove Healthcare-West

We've looked at a lot of nursing homes, this is what we think you need to see first and if you don't want to spend a lot of time. (It's the tl;dr section.)

There is no indication of abuse occuring at Dove Healthcare-West. (CMS flags facilities where abuse has either happened or is very likely.)

CMS 5-Star Overall Rating: (5 out of 5):
(The national average overall star rating is 3 stars.)

Current Trend: Improving

Total Nursing Hours Spent Per Resident Per Day: 5.11
(The national average is 3.76 )

Best Nursing Homes in WI

According to our analysis, Dove Healthcare-West is ranked #3 out of 19 skilled nursing homes within a 25 mile radius. See detailed information from recent inspection reports, nursing hours analysis, surverys, and information on owners and operators. Click here to view the ranked list of nursing homes near Dove Healthcare-West.

What is this page all about?

Below is everything shred of information that we can find about Dove Healthcare-West, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a nursing home and to keep you informed once you have chosen a home. We know from personal experience that choosing a nursing home is not something you do once and then you forget about it. In fact, it gets worse. Once you select a nursing home and get through the initial steps of figuring out how to pay for it, then the real worries start. Are they taking good care of me or my loved one? This is the question that will keep you up at night: Can I really trust these people? We wish we could answer this question, we can't. What he can do is churn through the tons of data and try and help you to make sense of it. We hope it helps.

General Data Card

These are the basic data points for the facility.

Data date: October 01, 2022

Address: 1405 TRUAX BLVD

EAU CLAIRE, WI 54703

Phone: 715-552-1030

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Ranking: Dove Healthcare-West is ranked #2 out of 8 facilities within a 10 mile radius and #3 out of 19 facilities within a 25 mile radius.

Medicare Provider Number: 525387

Participating in Medicare Since: May 01, 1985

No. of Certified Beds: 70

No. of Residents: 55

Occupancy: 78.57 % (as of 11/13/2022 )

Amount fined in recent period: $657.80

Complaints filed: 0

Review of Dove Healthcare-West Ratings and Inspection Scores

CMS regularly inspects every skilled nursing facility. (The timing is supposed to be annually, but since the beginning of the Covid pandemic, these inspections have not occured as frequently.) The results of the multi-day inspection is reduced to a series of scores which are then translated into the star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another. The Overall Star rating is based on the facility's performance as compared to other facilities in the same state, so you cannot easily compare one facility's Overall star rating to a facility in another state.

Ratings

Overall Rating 5:
Health Inspection Rating 5:
Quality Rating 4:
Staffing Rating 4:

Inspection Scores

Cycle 1 Score NA
Cycle 2 Score NA
Cycle 3 Score (as of October 18, 2018) 12
Weighted All Cycles Score 2

It has been 11 months since the most recent inspection.

What Goes Into the Nursing Home's 5-Star Rating

CMS has put a lot of effort into creating its very elaborate 5-Star Quality Rating System specifically to provide a quick way for residents and family members to easily understand how well a nursing home is performing and to make comparing nursing homes easier. The rating system allows people to easily compare facilities across numerous dimensions with the express purpose of identifying the best and best performing nursing homes. The rating system was initially developed in 2008 and the methodologies are regularly reviewed and updated.

The rating system has five separate ratings including:

  • Overall rating
  • Health Inspection rating
  • Staff rating
  • RN Staffing rating
  • Quality Measures rating

Nursing homes are rated from 1-star to 5-stars with 1-star being the best rating and 5-star being the best rating. For the Health Inspection Rating the nursing homes in each state are ranked based on their weighted three year inspection score. The top 10 percent of nursing homes (those with the lowest scores) are awarded a 5-star rating; the bottom 20 percent (those with the highest scores) are awarded a 1-star rating. In between 1-star and 5-star, the remaining homes are divided equally into three tranches which correspond with the stars 2 to 4. The staff ratings and quality measure ratings follow a similar process but the divisions are based on a national ranking. The division between star ratings is called the “cut-rate”. Cut-rates are redefined periodically and are published by CMS. See the latest cut rates on this table.

Calculating the Overall Star Rating is done differently. According to CMS, the reason for adopting a different system is to give the Health Inspection Rating higher weight in the Overall Rating. So, since there are FIVE ratings and FIVE stars for each rating, there must also be a FIVE step process to calculate the Overall Rating (so symetrical!) :

  1. Begin with the Health Inspection Rating
  2. Add one star to the Health Inspection Rating if the Staffing Rating is at least four-stars and is higher than the Health Inspection Rating. (We will call this the "Adjusted Rating".)
  3. Subtract one star from the Health Inspection Rating if the Staffing Rating is one-star.
  4. Add a star to the Adjusted Rating if the Quality Measure Rating is 5-stars.
  5. Subtract one star from the Adjusted Rating if the Quality Measure Rating is 1-star.

Throughout the calculation of the Overall Rating, the rating cannot exceed 5-stars. The Overall Rating is capped at 2-stars if the Health Inspection rating is 1-star. No Overall Rating is awarded if the nursing home does not have a Health Inspection Rating (This effectively means that a nursing home is not rated until the home has been operating for more than two years.)

Changes in a nursing homes star rating can be due to the results of a new health inspection report, the processing of new complaints, the aging of older complaints, a new inspection control survey, a revisit, or the resolution of disputes that change the scope and or severity of deficiencies.

Most Recent Nursing Home Inspections

CMS is required to inspect each senior nursing facility at least annually. These inspections take several days. Additional follow-up inspections as conducted as needed or for certain purposes. Inspections stopped for more than seven months in 2020 due to the Covid pandemic. That stoppage has caused all inspections to be delayed as the inspectors continue to deal with a backlog. The table below shows the latest inspections for Dove Healthcare-West including health, fire, and inspection control inspections:

Inspection Type Inspection Date
Fire Safety Standard October 21, 2021
Fire Safety Standard November 20, 2019
Fire Safety Standard October 18, 2018
Health Standard October 20, 2021
Health Standard November 14, 2019
Health Standard October 18, 2018
Infection Control December 29, 2020
Infection Control December 09, 2020
Infection Control November 16, 2020
Infection Control August 18, 2020
Infection Control June 16, 2020

Owner and Operator Information for Dove Healthcare-West

Our database of owners and operators shows all directo owners of the nursing nurse, any managers and directors, and the most adjacent indirect owners of the facility (that is, if the direct owner is company, then the owners of that company.) Lists of nursing home owners are available and you can search for nursing home owners and operators on our site.

Business Entity Name:

COVENANT HEALTHCARE, LLC

Owners:

Managers and Directors:

Analysis of Nursing Hours Spent Per Patient

CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.

The nursing staff of Dove Healthcare-West spends MORE time on average with its residents than the state average for total nursing homes spent per resident and MORE time than the national average for total nursing homes spent per resident.

Type Facility State / National Avg
Registered Nurse (RN)
Hours 1.81 1.01 / 0.67
Case Mix 0.34 0.36 / 0.38
Adjusted 2.02 NA / NA
Licensed Practical Nurse (LPN)
Hours 0.52 0.57 / 0.88
Case Mix 0.78 NA / NA
Adjusted 0.49 NA / NA
Certified Nursing Assistants (CNA)
Hours 2.78 2.26 / 2.22
Case Mix 2.19 NA / NA
Adjusted 2.59 NA / NA
Total Licensed Staff
Hours 2.34 1.58 / 1.55
Physical Therapist (PT)
Hours 0.02 0.07 / 0.07
Total Nursing Homes Spent per Resident on Average
Hours 5.11 3.84 / 3.76
Case Mix 3.31 3.16 / 3.16
Adjusted 4.87 NA / NA

Quality Measures

Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.

Desc. Perc. State Avg. / Comparison
Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521) 15.4% 20.1%
Better
Percentage of short-stay residents who had an outpatient emergency department visit (qm522) 17.8% 13.6%
Worse
Number of hospitalizations per 1000 long-stay resident days (qm551) 1.7% 1.3%
Worse
Number of outpatient emergency department visits per 1000 long-stay resident days (qm552) 0.9% 1.2%
Better
Percentage of long-stay residents whose need for help with daily activities has increased (qm401) 11.9% 13.4%
Better
Percentage of long-stay residents who lose too much weight (qm404) 2.7% 5.6%
Better
Percentage of low risk long-stay residents who lose control of their bowels or bladder (qm405) 29.8% 50.7%
Better
Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406) 0.0% 2.8%
Better
Percentage of long-stay residents with a urinary tract infection (qm407) 1.4% 3.1%
Better
Percentage of long-stay residents who have depressive symptoms (qm408) 8.9% 6.2%
Worse
Percentage of long-stay residents who were physically restrained (qm409) 0.0% 0.1%
Better
Percentage of long-stay residents experiencing one or more falls with major injury (qm410) 2.7% 3.2%
Better
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415) 100.0% 95.8%
Better
Percentage of long-stay residents who received an antipsychotic medication (qm419) 10.4% 13.7%
Better
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430) 99.6% 87.9%
Better
Percentage of short-stay residents who newly received an antipsychotic medication (qm434) 1.0% 1.3%
Better
Percentage of long-stay residents whose ability to move independently worsened (qm451) 20.4% 19.1%
Worse
Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452) 11.8% 15.3%
Better
Percentage of high risk long-stay residents with pressure ulcers (qm453) 4.5% 7.2%
Better
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454) 100.0% 95.2%
Better
Percentage of short-stay residents who made improvements in function (qm471) 78.0% 75.9%
Better
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472) 93.5% 79.6%
Better

Dove Healthcare-West Violations, Complaints and Fines

These are complaints and fines that are reported by CMS. Some of the data is not very recent, but we have decided to include it here so that you have as much information as possible.

Amount fined in recent period: $657.80, Complaints filed: 0

Deficiency Deficiency Date / Date Corrected
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
(Health)
10-18-2018 / 11-18-2018
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
(Health)
10-18-2018 / 11-18-2018
Ensure medication error rates are not 5 percent or greater.
(Health)
10-18-2018 / 11-18-2018
Have properly located and lighted "Exit" signs.
(Fire Safety)
10-18-2018 / 11-15-2018
Have an enclosure around a vertical opening shaft.
(Fire Safety)
10-18-2018 / 11-15-2018
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
(Fire Safety)
10-18-2018 / 11-15-2018
Install smoke barrier doors that can resist smoke for at least 20 minutes.
(Fire Safety)
10-18-2018 / 11-15-2018
Have generator or other power source capable of supplying service within 10 seconds.
(Fire Safety)
10-18-2018 / 11-15-2018
Keep aisles, corridors, and exits free of obstruction in case of emergency.
(Fire Safety)
11-20-2019 / 12-20-2019
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
(Fire Safety)
11-20-2019 / 12-20-2019
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
(Fire Safety)
11-20-2019 / 12-20-2019
Provide properly protected cooking facilities.
(Fire Safety)
11-20-2019 / 12-20-2019
Inspect, test, and maintain automatic sprinkler systems.
(Fire Safety)
11-20-2019 / 12-20-2019
Ensure that waiting areas, nurse?s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
(Fire Safety)
11-20-2019 / 12-20-2019
Install corridor and hallway doors that block smoke.
(Fire Safety)
11-20-2019 / 12-20-2019
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
(Fire Safety)
11-20-2019 / 12-20-2019
Install smoke barrier doors that can resist smoke for at least 20 minutes.
(Fire Safety)
11-20-2019 / 12-20-2019
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
(Fire Safety)
11-20-2019 / 12-20-2019
Ensure proper usage of power strips and extension cords.
(Fire Safety)
11-20-2019 / 12-20-2019
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
(Fire Safety)
10-21-2021 / 12-03-2021
Have exits that are accessible at all times.
(Fire Safety)
10-21-2021 / 12-03-2021
Install a fire alarm system that can be heard throughout the facility.
(Fire Safety)
10-21-2021 / 12-03-2021
Inspect, test, and maintain automatic sprinkler systems.
(Fire Safety)
10-21-2021 / 12-03-2021
Ensure that waiting areas, nurse?s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
(Fire Safety)
10-21-2021 / 12-03-2021

Hospitals Near Dove Healthcare-West

Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Dove Healthcare-West.

Hospital 5-Star Overall Rating
SACRED HEART HOSPITAL
900 W CLAIREMONT AVE
EAU CLAIRE, WI 54701
4
MARSHFIELD MEDICAL CENTER - EAU CLAIRE
2310 CRAIG RD
EAU CLAIRE, WI 54701
4
MAYO CLINIC HEALTH SYSTEM-RED CEDAR INC
2321 STOUT RD
MENOMONIE, WI 54751
4
ST JOSEPH'S HOSPITAL
2661 COUNTY HWY I
CHIPPEWA FALLS, WI 54729
5
MAYO CLINIC HEALTH SYSTEM EAU CLAIRE HOSPITAL
1221 WHIPPLE ST
EAU CLAIRE, WI 54703
5
OAKLEAF SURGICAL HOSPITAL
1000 OAKLEAF WAY
ALTOONA, WI 54720
Not Available
MAYO CLINIC HEALTH SYSTEM OAKRIDGE
13025 8TH ST
OSSEO, WI 54758
Not Available
CHIPPEWA VALLEY HOSPITAL
1220 3RD AVE W
DURAND, WI 54736
Not Available
MAYO CLINIC HEALTH SYSTEM CHIPPEWA VALLEY
1501 THOMPSON ST
BLOOMER, WI 54724
Not Available

Detailed Analysis Pages:

Depending on the nursing home, this page can get really long. So, we have also broken up the data onto separate pages to allow you to find what you want more easily. We will keep adding to these pages as we continue to analyze the nursing home database.

CMS Five Star Ratings and Quality Measures for Dove Healthcare-West

Five different rating results plus detailed inspection numbers and quality measures for Dove Healthcare-West.

Covid Infections at Dove Healthcare-West

This report is updated weekly and shows new and historical infection levels.

Nursing Hours Analysis for Dove Healthcare-West

How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.

Ownership Details for Dove Healthcare-West

A list of all of the registered owners for Dove Healthcare-West. This includes direct and indirect owners and managers.

Noted Deficiencies for Dove Healthcare-West

A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.

Comparison Ranking of Nearby Skilled Nursing Facilities

How does Dove Healthcare-West compare to other skilled nursing facilities? This list shows the competitive set within a 25 mile radius.

Best Nursing Homes in EAU CLAIRE, WI

Homes that you should consider. A list ranking the best skilled nursing facilities in EAU CLAIRE based on their weighted inspection score as of October 01, 2022.

Worst Nursing Homes in EAU CLAIRE, WI

Homes that you avoid if possible. A list ranking the worst skilled nursing facilities in EAU CLAIRE based on their weighted inspection score as of October 01, 2022.