The 10 Worst Nursing Homes in Montana

Updated as of March 01, 2024

A list of the ten worst skilled nursing homes in Montana. Based on the Weighted Health Inspection Score developed by the Centers for Medicare and Medicaid Services.

Click here to see the best skilled nursing facilities in Montana.

Compare the Worst Nursing Homes in Montana

Every year, thousands of seniors, their families, and friends are faced with the difficult decision of choosing a skilled nursing facility, either because someone is recuperating after a hospital visit or for end-of-life care. This is usually an issue that arises suddenly, and the decision makers are not equipped with the right knowledge and information to make a good decision. Not knowing how to decide, they turn to others for recommendations. Word of mouth, along with geography, are constantly cited as the most important factors in choosing a skilled nursing facility. Choosing a facility with such limited information can lead to significant problems. Not all skilled nursing facilities are the same and the people that you trust to recommend a facility may not know enough about the facility and the alternatives to be a competent guide.

Providing the type of care that residents of skilled nursing facilities require is very difficult. The range of issues that are being treated is vast and the needs cover both people recuperating and recovering as well as those facing end-of-life issues. Residents require significant help with basic daily activities as well as supplemental needs like oxygen and 24/7 monitoring.

To help people who are facing this difficult situation, we have compiled a list of the worst Montana skilled nursing facilities and the the best skilled nursing facilities. (We have also compiled the best and worst nursing homes by city for most cities in the United States, links are shown at the bottom on this page.) The lists are based on data provided by The Centers for Medicare & Medicaid (“CMS”) and include information gathered from detailed annual inspections, monthly reporting, complaint histories, deficiency reports and much more.

The list below calls out the worst skilled nursing facilities in Montana. For the most part these facilities should be avoided. All the facilities have issues with cleanliness and safety and a large number of the facilities have been flagged by CMS as locations where abuse has either occurred or is highly likely.

Avoiding these facilities may not always be an option either because of geographic, monetary, or occupancy constraints. However, being in a bad nursing home does not mean that the resident will not improve. If you have a loved one in one of these facilities, we encourage you to visit often and to ask that friends and other family visit too. It is well documented that positive outcomes for skilled nursing residents is highly correlated with the number and diversity of people visiting the resident. Being there, getting to know the staff, showing the staff that the resident has people that care about him or her is critical. There may not always be a better option, but your direct involvement can make a difference.

To see a more detailed analysis of the performance on skilled nursing facilities in Montana, including staffing, COVID-19 infections, historical occupancy levels and recent trends, look at our detailed analysis page.

Nursing Home Rating
Bella Terra of Billings
1807 24TH ST W
BILLINGS, MT 		311.50
/
Parkview Care Center
600 S 27TH ST
BILLINGS, MT 		288.33
/
Ivy at Great Falls
1130 17TH AVE S
GREAT FALLS, MT 		285.67
Rating Not Available
Continental Care and Rehabilitation
2400 CONTINENTAL DR
BUTTE, MT 		263.67
Whitefish Care and Rehabilitation
1305 E 7TH ST
WHITEFISH, MT 		203.67
Park Place Transitional Care and Rehabilitation
1500 32ND ST S
GREAT FALLS, MT 		194.67
/
Montana Mental Health Nursing Home
800 CASINO CREEK DR
LEWISTOWN, MT 		192.50
/
Cooney Healthcare and Rehabilitation
2555 E BROADWAY
HELENA, MT 		143.67
/
Heritage Place
171 HERITAGE WAY
KALISPELL, MT 		141.33
Ivy at Deer Lodge
1100 TEXAS AVE
DEER LODGE, MT 		134.17

Nursing Homes with the warning icon () have been flagged by CMS for abuse.

How We Compile Nursing Home Ratings in Montana

Every month, we rank all of the skilled nursing facilities in Montana. These rankings are based on data provided by The Centers for Medicare & Medicaid measures ("CMS"), including the CMS 5-Star Rating System and the Health Inspection Scores. The list of the Worst Skilled Nursing Facilities in Montana is based on the weighted overall health inspection score which is a composite of CMS's three most recent skilled nursing home inspection scores weighted to give the most recent inspection more importance.

The CMS 5-Star Rating System rates skilled nursing facilities from one to five stars, with one star being the lowest and five stars being the highest. The rating system also rates Montana nursing homes across five different dimensions including overall rating, health inspection rating, quality measures rating, overall staffing rating, and RN staffing rating (RN is an acronym for Registered Nurse).

In addition to the 5-Star Rating System, CMS provides numerical metrics that summarize:

  • Health Inspection Domain. The health inspection rating is based on the three most recent standard surveys for each nursing home, results from any complaint investigations during the most recent three-year period, and any repeat revisits needed to verify that required corrections have brought the facility back into compliance. CMS calculates a weighted deficiency score based on points assigned to health deficiencies identified in each active provider’s current health inspection survey and the two prior surveys (including revisits), as well as deficiency findings from the most recent three years of complaint investigations. More recent surveys are weighted more heavily than older surveys: the most recent period (cycle 1) is assigned a weighting factor of 1/2, the previous period (cycle 2) has a weighting factor of 1/3, and the second prior survey (cycle 3) has a weighting factor of 1/6. The weighted time period scores are then summed to create the survey score for each facility.
  • Staffing Domain. Using multiple reporting methods, CMS calculates the amount of time that the nursing staff spends with residents. This is measured across multiple dimensions, one each for three different levels of nursing, including Registered Nurses (“RNs”), Licensed Practical Nurses (“LPNs”), and Certified Nursing Assistants (“CNAs”), plus one metric that totals all contributions. These metrics are expressed in hours per resident per day. CMS also provides state-level and national averages for the metrics to allow for additional comparisons.
  • Quality Measures Domain. A set of quality measures (QMs) has been developed from MDS-based indicators to describe the quality of care provided in nursing homes. These measures address a broad range of functioning and health status in multiple care areas. The facility rating for the QM domain is based on performance on a subset of 11 (out of 18) of the QMs. Ratings for the QM domain are calculated using the three most recent quarters for which data are available. This time period specification was selected to increase the number of assessments available for calculating the QM rating, increasing the stability of estimates and reducing the number of facilities that do not have enough data to report QM ratings.
  • Abuse Flag. Abuse is always a concern in skilled nursing facilities. To highlight the issue, CMS has extracted this feature as its own flag. Facilities with an actual abuse event or where the potential for abuse has been shown for the past two years are flagged. The Health Inspection Score is capped at 2-stars for nursing homes that have been flagged for abuse.

Skilled nursing facilities that are new and do not have at least two surveys completed are not rated by CMS. These facilities may have health inspection scores that can be used to evaluate the facility.

One complication in Montana nursing home inspections is the COVID-19 pandemic. Although inspections should be performed every 12 months, COVID has decreased this frequency. While CMS admits that only in “rare cases” do these inspections increase to 15 months, our analysis suggests that this time frame may be even longer. This report shows that the time between inspections is now just under 500 days (more than sixteen months). There are now hundreds of skilled nursing homes in the United States that have not been inspected in more than 24 months. This list shows the skilled nursing homes with the longest period since being inspected. According to the CMS data, these homes have not been inspected since 2018!

Skilled Nursing Home Abuse in Montana

Abuse is always going to be an issue with skilled nursing facilities. Skilled nursing facility residents need help with so many basic things and they are suffering, confused, and frustrated. If you are the friend or relative of a nursing home resident, we guarantee that you will be constantly fretting about whether your loved one is receiving proper and timely care. Abuse feels like a violation of your trust, but it happens. CMS actively monitors nursing homes not just for actual abuse but also for indicators that suggest that abuse might be occurring. Homes where abuse has either occurred or might be occurring are flagged. A very high percentage of the worst skilled nursing facilities in Montana have been flagged for abuse. We have marked these facilities both on the list of the worst skilled nursing facilities and on the detailed page for each of the facilities.

How to Report a Nursing Homes in Montana

If you run into an issue at a Montana nursing home, there are a few steps you can take to make sure the issue is reported. First, speak with the immediate staff. If the problem is not solved, speak with a director or administrator, doctor, or any other employee of a high level.

As required by Medicare and Medicaid, reports and complaints must go through a grievance procedure. Per the Center for Medicare & Medicaid Services, a grievance is “an expression of dissatisfaction (other than an organization determination) with any aspect of the operations, activities, or behavior of a Medicare health plan, or its providers, regardless of whether remedial action is requested”. All grievances must be filed in writing or verbally within 60 days of the event prompting the grievance.

To report a Montana nursing home for quality of care, go through a grievance procedure through your Medicare or Medicaid plan. You can also go through the Beneficiary and Family Centered Care-Quality Improvement Organizations (BFCC-QIO). These groups serve to help with complaints made regarding the quality of care by Medicare providers. You can also choose to go through both Medicare and a BFCC-QIO.

Worst Nursing Homes in the Largest Montana Cities

All of the following nursing homes have been given a Weighted Health Inspection Score by the Centers for Medicare and Medicaid Services. Every year, nursing homes in Montana go through an unannounced inspection performed by independent state examiners. These examiners look at factors such as cleanliness, hazards, and safety to perform the inspection. Points are given to nursing homes based on their deficiency in a certain category. Thus, a higher Weighted All Cycles Score means more problems and lower quality of care.

The list below ranks the homes with the highest (worst) weighted scores. The score is shown next to the facility name. The list also shows the two most recent deficiencies for each of the nursing homes.

Worst Nursing Homes in Billings

  • Bella Terra of Billings (311.5)
    • Provide care and assistance to perform activities of daily living for any resident who is unable. (2023-11-27)
    • Provide appropriate pressure ulcer care and prevent new ulcers from developing. (2023-11-27)
  • Parkview Care Center (288.333)
    • List the names and contact information of those in the facility. (2023-10-31)
    • Develop and maintain an Emergency Preparedness Program (EP). (2023-10-31)
  • Aspen Meadows Health and Rehabilitation Center (132.5)
    • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (2023-05-08)
    • Allow residents to self-administer drugs if determined clinically appropriate. (2023-05-08)
  • Eagle Cliff Manor (109.333)
    • Provide care and assistance to perform activities of daily living for any resident who is unable. (2023-12-22)
    • Assess the resident when there is a significant change in condition (2023-12-11)
  • Avantara of Billings (80.667)
    • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (2023-11-21)
    • Ensure that residents are fully informed and understand their health status, care and treatments. (2023-11-21)
  • St John's Lutheran Home (51.333)
    • Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements. (2023-09-21)
    • Keep aisles, corridors, and exits free of obstruction in case of emergency. (2023-09-21)

Worst Nursing Homes in Missoula

  • Riverside Health and Rehabilitation (63.333)
    • Ensure that testing and maintenance of electrical equipment is performed. (2024-01-11)
    • Conduct testing and exercise requirements. (2024-01-05)
  • Village Health and Rehabilitation (36)
    • Ensure that residents are free from significant medication errors. (2023-08-17)
    • Ensure each resident receives an accurate assessment. (2023-08-17)
  • Missoula Health and Rehabilitation Center (29.333)
    • Inspect, test, and maintain automatic sprinkler systems. (2023-04-07)
    • Have correct number of accessible exits for each story. (2023-04-07)

Worst Nursing Homes in Great Falls

  • Ivy at Great Falls (285.667)
    • Encode each resident?s assessment data and transmit these data to the State within 7 days of assessment. (2023-11-26)
    • Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted (2023-11-26)
  • Park Place Transitional Care and Rehabilitation (194.667)
    • Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody. (2023-12-19)
    • Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities. (2023-12-19)
  • Benefis Senior Services (103.333)
    • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (2023-06-14)
    • Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. (2023-06-14)

Worst Nursing Homes in Bozeman

  • Gallatin Rest Home (43.333)
    • Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action. (2023-07-20)
    • Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents. (2023-07-18)

Worst Nursing Homes in Helena

  • Cooney Healthcare and Rehabilitation (143.667)
    • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (2024-02-29)
    • Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances. (2024-02-29)
  • Mount Ascension Transitional Care of Cascadia (115)
    • Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector. (2024-02-05)
    • Establish policies and procedures for volunteers. (2024-02-05)
  • Crestpark Helena, LLC (66)
    • Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions. (2023-06-08)
    • Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. (2023-05-13)

Worst Skilled Nursing Homes in Other States

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