MAUI MEMORIAL MEDICAL CENTER Review
Get Information, Ratings, Surveys, and Compare MAUI MEMORIAL MEDICAL CENTER to other hospitals
Overall Hospital Rating: ; HCAPS approval: 59%
Database data as of November 08, 2023
A Review of the Data
Prepared by Richard Saunders as of November 08, 2023.
The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MAUI MEMORIAL MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MAUI MEMORIAL MEDICAL CENTER, Survey Analysis.)
In the briefest summary, MAUI MEMORIAL MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in WAILUKU, HI. Its five star rating is 3 . Its type of ownership is Government - State. The facility's Medicare ID is 120002. It DOES NOT provide emergency services. There are 184 medical professionals and 59 doctor groups affiliated with the hospital. On average at MAUI MEMORIAL MEDICAL CENTER, emergency patients were charged $21,636. This is lower than the state average of $23,912. It is also lower than the national average of $24,355.
According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 59% of the patients surveyed definitely recommended MAUI MEMORIAL MEDICAL CENTER, while only 8% did not recommend going to MAUI MEMORIAL MEDICAL CENTER.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for MAUI MEMORIAL MEDICAL CENTER
Address:
221 MAHALANI STREET
WAILUKU, HI
96793
(808) 244-9056
Click for Map
Medicare Provider Number:
120002
Type:
Acute Care Hospitals
Ownership:
Government - State
Overall Hospital Quality Star Rating for MAUI MEMORIAL MEDICAL CENTER
Overall Rating:
The Overall Hospital Quality Star Rating for MAUI MEMORIAL MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
| Overall rating | Number of hospitals / Percentage |
|---|---|
| 1 star | 198 (6.34%) |
| 2 stars | 702 (22.49%) |
| 3 stars | 895 (28.68%) |
| 4 stars | 895 (28.68%) |
| 5 stars | 431 (13.81%) |
| N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MAUI MEMORIAL MEDICAL CENTER to the national results for similar facilities.
| Survey Question | Response |
|---|---|
| Patients who reported that their nurses "Always" communicated well | 77 % |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 6 % |
| Patients who reported that their nurses "Usually" communicated well | 17 % |
| Nurse communication - linear mean score | Not Applicable |
| Nurse communication - star rating | Not Applicable |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | 83 % |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 4 % |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | 13 % |
| Patients who reported that their nurses "Always" listened carefully to them | 74 % |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 6 % |
| Patients who reported that their nurses "Usually" listened carefully to them | 20 % |
| Patients who reported that their nurses "Always" explained things in a way they could understand | 73 % |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 7 % |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | 20 % |
| Patients who reported that their doctors "Always" communicated well | 76 % |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 6 % |
| Patients who reported that their doctors "Usually" communicated well | 18 % |
| Doctor communication - linear mean score | Not Applicable |
| Doctor communication - star rating | Not Applicable |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | 82 % |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 5 % |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | 13 % |
| Patients who reported that their doctors "Always" listened carefully to them | 74 % |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 7 % |
| Patients who reported that their doctors "Usually" listened carefully to them | 19 % |
| Patients who reported that their doctors "Always" explained things in a way they could understand | 71 % |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 8 % |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | 21 % |
| Patients who reported that they "Always" received help as soon as they wanted | 61 % |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 13 % |
| Patients who reported that they "Usually" received help as soon as they wanted | 26 % |
| Staff responsiveness - linear mean score | Not Applicable |
| Staff responsiveness - star rating | Not Applicable |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | 61 % |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 11 % |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 28 % |
| Patients who reported that they "Always" received bathroom help as soon as they wanted | 61 % |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 14 % |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | 25 % |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 57 % |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 22 % |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 21 % |
| Communication about medicines - linear mean score | Not Applicable |
| Communication about medicines - star rating | Not Applicable |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 70 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 11 % |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 19 % |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 43 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 33 % |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 24 % |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 18 % |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 82 % |
| Discharge information - linear mean score | Not Applicable |
| Discharge information - star rating | Not Applicable |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | 19 % |
| Patients who reported that YES, they did discuss whether they would need help after discharge | 81 % |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 17 % |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 83 % |
| Patients who "Agree" they understood their care when they left the hospital | 48 % |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 7 % |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 45 % |
| Care transition - linear mean score | Not Applicable |
| Care transition - star rating | Not Applicable |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 55 % |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 9 % |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 36 % |
| Patients who "Agree" that they understood their responsiblities in managing their health | 50 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 6 % |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 44 % |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 39 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 5 % |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 56 % |
| Patients who reported that their room and bathroom were "Always" clean | 65 % |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 13 % |
| Patients who reported that their room and bathroom were "Usually" clean | 22 % |
| Cleanliness - linear mean score | Not Applicable |
| Cleanliness - star rating | Not Applicable |
| Patients who reported that the area around their room was "Always" quiet at night | 51 % |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 17 % |
| Patients who reported that the area around their room was "Usually" quiet at night | 32 % |
| Quietness - linear mean score | Not Applicable |
| Quietness - star rating | Not Applicable |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 14 % |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 28 % |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 58 % |
| Overall hospital rating - linear mean score | Not Applicable |
| Overall hospital rating - star rating | Not Applicable |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 8 % |
| Patients who reported YES, they would definitely recommend the hospital | 59 % |
| Patients who reported YES, they would probably recommend the hospital | 33 % |
| Recommend hospital - linear mean score | Not Applicable |
| Recommend hospital - star rating | Not Applicable |
| Summary star rating | Not Applicable |
Cost of MAUI MEMORIAL MEDICAL CENTER, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MAUI MEMORIAL MEDICAL CENTER provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for MAUI MEMORIAL MEDICAL CENTER: Not Available
Detailed table for spending and period for patients at MAUI MEMORIAL MEDICAL CENTER:
| Type | Amount |
|---|---|
| Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $4 |
| Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Inpatient (1 to 3 days Prior to Index Hospital Admission) | $6 |
| Outpatient (1 to 3 days Prior to Index Hospital Admission) | $122 |
| Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $3 |
| Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $2 |
| Carrier (1 to 3 days Prior to Index Hospital Admission) | $857 |
| Home Health Agency (During Index Hospital Admission) | $0 |
| Hospice (During Index Hospital Admission) | $0 |
| Inpatient (During Index Hospital Admission) | $11,951 |
| Outpatient (During Index Hospital Admission) | $0 |
| Skilled Nursing Facility (During Index Hospital Admission) | $0 |
| Durable Medical Equipment (During Index Hospital Admission) | $25 |
| Carrier (During Index Hospital Admission) | $1,563 |
| Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $564 |
| Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $198 |
| Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $1,528 |
| Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $1,099 |
| Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $2,683 |
| Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $40 |
| Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $994 |
| Total (Complete Episode) | $21,636 |
Infection Rates at MAUI MEMORIAL MEDICAL CENTER
These measures show how often patients at MAUI MEMORIAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
| Infection Type | Score / Compare to National Average |
|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.02 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 2.07 / Same |
| Central Line Associated Bloodstream Infection: Number of Device Days | 3,412.00 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 2.38 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 1.00 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.42 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.22 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 2.36 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 4,113.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 3.45 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 3.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.87 / Same |
| SSI - Colon Surgery: Lower Confidence Limit | 0.22 / Same |
| SSI - Colon Surgery: Upper Confidence Limit | 4.35 / Same |
| SSI - Colon Surgery: Number of Procedures | 59.00 / Same |
| SSI - Colon Surgery: Predicted Cases | 1.52 / Same |
| SSI - Colon Surgery: Observed Cases | 2.00 / Same |
| SSI - Colon Surgery | 1.32 / Same |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Number of Procedures | 13.00 / Not Available |
| SSI - Abdominal Hysterectomy: Predicted Cases | 0.13 / Not Available |
| SSI - Abdominal Hysterectomy: Observed Cases | 0.00 / Not Available |
| SSI - Abdominal Hysterectomy | Not Available / Not Available |
| MRSA Bacteremia: Lower Confidence Limit | 0.02 / Same |
| MRSA Bacteremia: Upper Confidence Limit | 1.58 / Same |
| MRSA Bacteremia: Patient Days | 77,367.00 / Same |
| MRSA Bacteremia: Predicted Cases | 3.12 / Same |
| MRSA Bacteremia: Observed Cases | 1.00 / Same |
| MRSA Bacteremia | 0.32 / Same |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.24 / Better |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.63 / Better |
| Clostridium Difficile (C.Diff): Patient Days | 73,561.00 / Better |
| Clostridium Difficile (C.Diff): Predicted Cases | 40.16 / Better |
| Clostridium Difficile (C.Diff): Observed Cases | 16.00 / Better |
| Clostridium Difficile (C.Diff) | 0.40 / Better |
How MAUI MEMORIAL MEDICAL CENTER Compares to Other Similar Facilities
This is how MAUI MEMORIAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.
Worst Hospitals in WAILUKU, HI
Percentages of Complications and Deaths at MAUI MEMORIAL MEDICAL CENTER
| Measure | Score | Compared to National Rates |
|---|---|---|
| Rate of complications for hip/knee replacement patients | NA | Not Enough Data |
| Death rate for heart attack patients | 11.5% | SAME |
| Death rate for CABG surgery patients | NA | Not Enough Data |
| Death rate for COPD patients | 11.2% | SAME |
| Death rate for heart failure patients | 10.7% | SAME |
| Death rate for pneumonia patients | 20.8% | SAME |
| Death rate for stroke patients | 14.5% | SAME |
| Pressure ulcer rate | 1.82% | Worse |
| Death rate among surgical inpatients with serious treatable complications | 151.31% | SAME |
| Iatrogenic pneumothorax rate | 0.2% | SAME |
| In-hospital fall with hip fracture rate | 0.06% | SAME |
| Postoperative hemorrhage or hematoma rate | 2.74% | SAME |
| Postoperative acute kidney injury requiring dialysis rate | 0.86% | SAME |
| Postoperative respiratory failure rate | 6.85% | SAME |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.38% | SAME |
| Postoperative sepsis rate | 4.37% | SAME |
| Postoperative wound dehiscence rate | 1.05% | SAME |
| Abdominopelvic accidental puncture or laceration rate | 2.72% | Worse |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.25% | SAME |
Skilled Nursing Facilities Near MAUI MEMORIAL MEDICAL CENTER
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MAUI MEMORIAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.
| Facility Name | Overall Rating |
|---|---|
| Kula Hospital | 4: |
| Hale Makua - Kahului | 2: |
| Hale Makua Health Services | No Data |
Medical Groups Affiliated with MAUI MEMORIAL MEDICAL CENTER
There are 184 doctors and 59 medical groups that are affiliated with MAUI MEMORIAL MEDICAL CENTER.
Affiliated Doctor Groups
- HILO MEDICAL CENTER
- MAUI HEALTH SYSTEM A KAISER FOUNDATION HOSPITALS LLC
- MAUI LANI PHYSICIANS AND SURGEONS LLC
- HANA HEALTH
- TRIHEALTH H LLC
- MAUI MEDICAL GROUP INC
- MAUI MEMORIAL EMERGENCY MEDICAL ASSOCIATES INC
- RENAISSANCE IMAGING MEDICAL ASSOCIATES INC
- THE ANESTHESIA MEDICAL GROUP INC
- ISLAND PROFESSIONAL ANESTHESIA LLC
- GOLDEN STATE IMAGING ASSOCIATES INC
- MINK RADIOLOGIC IMAGING MEDICAL ASSOCIATES, INC.
- HUNTINGTON PARK EMERGENCY PHYSICIANS INC
- QUANTUM BAY AREA HOSPITALIST MEDICAL GROUP INC
- MAUI UROLOGY, LLC
- KAPIOLANI MEDICAL SPECIALISTS
- MAUI TRAUMA SURGEONS LLP
- CEP AMERICA - CALIFORNIA
- AP US 14 PA
- HAWAII PERMANENTE MEDICAL GROUP INC
- ACCESS TELECARE PLLC
- PAN PACIFIC PATHOLOGISTS LLC
- MAINEGENERAL MEDICAL CENTER
- TOWER IMAGING MEDICAL ASSOCIATES INC
- TOWER IMAGING MEDICAL GROUP, INC
- ISLAND FOOT AND ANKLE SPECIALISTS LLC
- MAUI ORTHOPEDIC INSTITUTE LLC
- PACIFIC CANCER INSTITUTE LLC
- PROVIDENCE HEALTH AND SERVICES OREGON
- GLENN FAMILY MEDICINE, LLC
- ALOHA PRIMARY CARE PHYSICIANS AND ASSOCIATES
- T J SAMSON COMMUNITY HOSPITAL
- LANAI EMERGENCY MEDICAL ASSOCIATES INC
- OUR LADY OF THE LAKE PHYSICIAN GROUP LLC
- CLAXTON-HEPBURN MEDICAL CENTER
- PEACEHEALTH
- RYAN M SMITH DO INC
- KAUAI VETERANS MEMORIAL HOSPITAL
- NORTHWEST RENAL CLINIC INC
- BAY AREA HOSPITAL DISTRICT
- CHRISTOPHER K TALEGHANI MD LLC
- SOUND PHYSICIANS OF HAWAII INC
- HALIFAX HEALTHCARE SYSTEMS INC
- ADVANCED GASTROENTEROLOGY HEALTH CARE CENTERS
- STRAUB CLINIC AND HOSPITAL
- WAILEA MEDICAL GROUP LLC
- SAMUEL MAHELONA MEMORIAL HOSPITAL
- ST ALEXIUS MEDICAL CENTER
- KIHEI-WAILEA MEDICAL CENTER. LLC
- ADVANCED GASTROENTEROLOGY, PLLC
- CASTLE MEDICAL CENTER
- THE METROHEALTH SYSTEM
- UPMC ALTOONA REGIONAL HEALTH SERVICES, INC.
- PALI MOMI MEDICAL CENTER
- EAST POST ROAD MEDICAL SERVICES PC
- SUTTER BAY MEDICAL FOUNDATION
- PROSPECT CT MEDICAL FOUNDATION INC
- SAINT ALPHONSUS REGIONAL MEDICAL CENTER INC
- OLYMPIC MEDICAL PHYSICIANS
The list of medical professionals associated with MAUI MEMORIAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MAUI MEMORIAL MEDICAL CENTER.
