COPLEY MEMORIAL HOSPITAL Review

Get Information, Ratings, Surveys, and Compare COPLEY MEMORIAL HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 73%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of COPLEY MEMORIAL HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with COPLEY MEMORIAL HOSPITAL, Survey Analysis.)

In the briefest summary, COPLEY MEMORIAL HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in AURORA, IL. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 140029. It does provide emergency services. There are 379 medical professionals and 105 doctor groups affiliated with the hospital. On average at COPLEY MEMORIAL HOSPITAL, emergency patients were charged $26,958. This is higher than the state average of $25,739. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 73% of the patients surveyed definitely recommended COPLEY MEMORIAL HOSPITAL, while only 3% did not recommend going to COPLEY MEMORIAL HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for COPLEY MEMORIAL HOSPITAL

Address:

2000 OGDEN AVENUE
AURORA, IL 60504
(630) 978-6200
Click for Map

Medicare Provider Number:

140029

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for COPLEY MEMORIAL HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for COPLEY MEMORIAL HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for COPLEY MEMORIAL HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 80 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 3 %
Patients who reported that their nurses "Usually" communicated well 17 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 87 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 11 %
Patients who reported that their nurses "Always" listened carefully to them 78 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their nurses "Usually" listened carefully to them 19 %
Patients who reported that their nurses "Always" explained things in a way they could understand 75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 20 %
Patients who reported that their doctors "Always" communicated well 80 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 16 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 79 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 76 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 19 %
Patients who reported that they "Always" received help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 12 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 61 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 12 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 48 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 13 %
Patients who reported that YES, they were given information about what to do during their recovery at home 87 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 15 %
Patients who reported that YES, they did discuss whether they would need help after discharge 85 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 88 %
Patients who "Agree" they understood their care when they left the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 53 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 48 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 51 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 4 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 61 %
Patients who reported that their room and bathroom were "Always" clean 69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 9 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 53 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 72 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 3 %
Patients who reported YES, they would definitely recommend the hospital 73 %
Patients who reported YES, they would probably recommend the hospital 24 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of COPLEY MEMORIAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the COPLEY MEMORIAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for COPLEY MEMORIAL HOSPITAL: Not Available

Detailed table for spending and period for patients at COPLEY MEMORIAL HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $12
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $28
Outpatient (1 to 3 days Prior to Index Hospital Admission) $64
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $22
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $5
Carrier (1 to 3 days Prior to Index Hospital Admission) $728
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,466
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $28
Carrier (During Index Hospital Admission) $1,674
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $874
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $202
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,805
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,307
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,998
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $121
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,623
Total (Complete Episode) $26,958

Infection Rates at COPLEY MEMORIAL HOSPITAL

These measures show how often patients at COPLEY MEMORIAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.18 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.33 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 6,734.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 7.26 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 4.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.55 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.06 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.11 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 4,902.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 5.95 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 2.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.34 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.14 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.72 / Same
SSI - Colon Surgery: Number of Procedures 84.00 / Same
SSI - Colon Surgery: Predicted Cases 2.43 / Same
SSI - Colon Surgery: Observed Cases 2.00 / Same
SSI - Colon Surgery 0.82 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.04 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 3.99 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 138.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.24 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.81 / Same
MRSA Bacteremia: Lower Confidence Limit 0.27 / Same
MRSA Bacteremia: Upper Confidence Limit 2.93 / Same
MRSA Bacteremia: Patient Days 50,530.00 / Same
MRSA Bacteremia: Predicted Cases 2.79 / Same
MRSA Bacteremia: Observed Cases 3.00 / Same
MRSA Bacteremia 1.08 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.35 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.90 / Better
Clostridium Difficile (C.Diff): Patient Days 42,637.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 29.65 / Better
Clostridium Difficile (C.Diff): Observed Cases 17.00 / Better
Clostridium Difficile (C.Diff) 0.57 / Better

How COPLEY MEMORIAL HOSPITAL Compares to Other Similar Facilities

This is how COPLEY MEMORIAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in AURORA, IL

Worst Hospitals in AURORA, IL

Percentages of Complications and Deaths at COPLEY MEMORIAL HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.6% SAME
Death rate for heart attack patients 13.1% SAME
Death rate for CABG surgery patients 3.3% SAME
Death rate for COPD patients 10.7% SAME
Death rate for heart failure patients 9.9% SAME
Death rate for pneumonia patients 17.7% SAME
Death rate for stroke patients 12.4% SAME
Pressure ulcer rate 0.94% SAME
Death rate among surgical inpatients with serious treatable complications 169.13% SAME
Iatrogenic pneumothorax rate 0.28% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.93% SAME
Postoperative acute kidney injury requiring dialysis rate 1.64% SAME
Postoperative respiratory failure rate 10.92% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.7% SAME
Postoperative sepsis rate 4.73% SAME
Postoperative wound dehiscence rate 2.2% SAME
Abdominopelvic accidental puncture or laceration rate 1.36% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.16% SAME

Skilled Nursing Facilities Near COPLEY MEMORIAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near COPLEY MEMORIAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Celebrate Senior Living Niles 5:
Park Ridge Healthcare Center 5:
Beacon Hill 5:
Victorian Village Hlth and Well 5:
Thrive of Lisle 5:
Vi at The Glen 5:
Dupage Care Center 5:
Thrive of Fox Valley 5:
Central Baptist Village 5:
Oak Crest 5:
Avantara Aurora 5:
Gottlieb Memorial Hospital 5:
Burgess Square Healthcare Ctr 5:
Moorings of Arlington Heights 5:
Dimensions Living Burr Ridge 5:
Oak Trace 5:
Highland Oaks 5:
Ascension Saint Benedict 5:
Wynscape Health and Rehab 5:
The Springs at Monarch Landing 5:
Sunny Hill Nursing Home of Will County 5:
Aperion Care Fox River 5:
Niles Nsg and Rehab Ctr 5:
Warren Barr Orland Park 4:
Bella Terra Lagrange 4:
Bella Terra Elmhurst 4:
Batavia Rehabilitation and Health Care Center 4:
Alden Estates of Shorewood 4:
Alden Poplar Creek Rehab and Hcc 4:
Avondale Estates of Elgin 4:
Friendship Village-Schaumburg 4:
Jennings Terrace 4:
Alden Courts of Shorewood 4:
Ascension Casa Scalabrini 4:
Alden of Waterford 4:
The British Home 4:
Glenview Terrace 4:
Pearl of Rolling Meadows,the 4:
Elevate Care Abington 4:
Arista Healthcare 4:
Dimensions Living Prospect Hts 4:
Ascension Resurrection Life 4:
Tabor Hills Health Care Fac 4:
Park Place Christian Community 4:
Alden Des Plaines Rehab and Hc 4:
Michaelsen Health Center 4:
Franciscan Village 4:
The Oaks Health Care Center 4:
Ascension Nazarethville Place 4:
Ignite Medical Hanover Park 4:
Lakewood Nrsg and Rehab Center 4:
Plymouth Place 3:
The Grove of Lagrange Park 3:
Avantara Park Ridge 3:
Alden Courts of Waterford 3:
Bella Terra Lombard 3:
Asbury Court Nursing and Rehab 3:
Highlight Healthcare of Aurora 3:
Wheaton Village Nrsg and Rhb Ctr 3:
Greenfields of Geneva 3:
Bria of Geneva 3:
Bella Terra Streamwood 3:
Covenant Living - Windsor Park 3:
Alden Estates of Northmoor 3:
South Elgin Rehab and Hcc 3:
Aperion Care West Chicago 3:
Joliet Terrace 3:
Norwood Crossing 3:
Avantara Palos Heights 3:
Grove of St Charles 3:
Harmony Palos 3:
St Patrick's Residence 3:
Brookdale Plaza Lisle Snf 3:
Meadowbrook Manor 3:
Grove of Fox Valley,the 3:
Bria of Palos Hills 3:
Meadowbrook Manor - Lagrange 3:
The Pearl of Hinsdale 3:
Pearl at The Tillers 3:
Bella Terra Morton Grove 2:
Avantara of Elgin 2:
Lee Manor 2:
Aperion Care Westchester 2:
Alden Estates of Naperville 2:
Ascension Resurrection Place 2:
Alta Rehab at Oak Brook 2:
Aperion Care Elgin 2:
Frankfort Terrace 2:
Chateau Nrsg and Rehab Center 2:
Bella Terra Schaumburg 2:
Ahva Care of Winfield 2:
Hillside Rehab and Care Center 2:
The Pearl of Elgin 2:
Generations at Regency 2:
Lemont Nursing and Rehab Center 2:
Pearl of Orchard Valley 2:
Elmhurst Extended Care Center 2:
The Pearl of St Charles 2:
Ahva Care of Stickney 2:
Abbington Vlge Nrsg and Rhb Ctr 2:

Medical Groups Affiliated with COPLEY MEMORIAL HOSPITAL

There are 379 doctors and 105 medical groups that are affiliated with COPLEY MEMORIAL HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with COPLEY MEMORIAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with COPLEY MEMORIAL HOSPITAL.