Nexus at Palos

PALOS HILLS, IL • CMS Certification: 145650

  • Date Updated: June 01, 2026
  • Overall Rating: 1 Stars
  • Address: 10426 SOUTH ROBERTS, PALOS HILLS IL 60465
  • Phone: 7085983460

About Nexus at Palos

Nexus At Palos, located in PALOS HILLS, IL, is a for-profit organization that accepts Medicare and Medicaid.

Why Families Choose Nexus at Palos

  • More Nursing Time: Staff spends 4.71 hours per resident daily (National Avg: 3.87).

Key Performance Indicators

  • CMS Overall Rating 1 Stars
  • Nursing Hours 4.71 hrs
  • Safety Record Issues

Chain Affiliations & Network

This facility is part of the BRIA HEALTH SERVICES network. This chain operates 15 facilities.

Chain Performance Overview

Inspection
1.7
Staffing
1.1
Quality
2.9

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Nursing Staff Analysis

Staffing levels are a critical indicator of quality care. We analyze the daily hours of care provided by Registered Nurses (RNs), Licensed Practical Nurses (LPNs), and Certified Nursing Assistants (CNAs).

Above Average Staffing

Nexus at Palos provides more care hours than the state average and more than the national average.

Registered Nurses (RN)

0.70 hrs/day
State: 0.72 US: 0.68
Case Mix Adj: 0.99
Quality Adj: 0.47

Licensed Practical Nurses

2.09 hrs/day
State: 1.36 US: 1.54
Case Mix Adj: 1.26
Quality Adj: 0.94

Certified Assistants

2.62 hrs/day
State: 2.12 US: 2.33
Case Mix Adj: 3.42
Quality Adj: 1.78

CMS Quality Ratings

Category Rating Stars
Overall Rating 1
Health Inspection 1
Quality Measures 2
Staffing 1

Health Inspection History

Inspection Cycle Score Date
Cycle 1 (Most Recent) 286 May 16, 2025
Weighted Average 326 Combined Score
Lower scores are better. Scores are based on health inspections and complaint investigations.

Detailed Quality Measures

Rates are from CMS quality measures (claims-based and MDS-based) for the reporting period ending Jun 01, 2026. Some measures may be omitted when CMS does not report a numeric rate for this facility.

Medicare claims-based measures

Typically includes short-stay outcomes, hospitalizations, and ED use from Medicare claims.

Measure Rate
Percentage of short-stay residents who were rehospitalized after a nursi... (QM521) 25.1%
Percentage of short-stay residents who had an outpatient emergency depar... (QM522) 10.0%
Number of hospitalizations per 1000 long-stay resident days (QM551) 2.2%
Number of outpatient emergency department visits per 1000 long-stay resi... (QM552) 2.1%

MDS-based measures

Resident assessment data; often used for long-stay care quality.

Measure Rate
Percentage of long-stay residents whose need for help with daily activit... (QM401) 9.2%
Percentage of long-stay residents who lose too much weight (QM404) 17.3%
Percentage of long-stay residents with a catheter inserted and left in t... (QM406) 0.8%
Percentage of long-stay residents with a urinary tract infection (QM407) 0.0%
Percentage of long-stay residents who have depressive symptoms (QM408) 93.3%
Percentage of long-stay residents who were physically restrained (QM409) 0.0%
Percentage of long-stay residents experiencing one or more falls with ma... (QM410) 3.7%
Percentage of long-stay residents assessed and appropriately given the p... (QM415) 32.9%
Percentage of short-stay residents assessed and appropriately given the... (QM430) 9.0%
Percentage of short-stay residents who newly received an antipsychotic m... (QM434) 3.3%
Percentage of long-stay residents whose ability to walk independently wo... (QM451) 11.1%
Percentage of long-stay residents who received an antianxiety or hypnoti... (QM452) 11.3%
Percentage of long-stay residents assessed and appropriately given the s... (QM454) 48.1%
Percentage of short-stay residents who were assessed and appropriately g... (QM472) 13.8%
Percentage of long-stay residents with pressure ulcers (QM479) 14.7%
Percentage of long-stay residents with new or worsened bowel or bladder... (QM480) 20.4%
Percentage of long-stay residents who received an antipsychotic medicati... (QM481) 25.4%

Complaints & Deficiencies

Complaint History by Year

This chart shows the number of complaints filed each year.

Summary:

  • 2023: 15 complaints
  • 2024: 26 complaints
  • 2025: 16 complaints
  • 2026: 12 complaints
  • Total: 69 complaints on record

Recent Complaints (Since Jan 2023)

Date Description
Apr 04, 2026 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Apr 04, 2026 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 10, 2026 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Mar 10, 2026 Reasonably accommodate the needs and preferences of each resident.
Mar 10, 2026 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Mar 10, 2026 Provide and implement an infection prevention and control program.
Feb 28, 2026 Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Feb 28, 2026 Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Feb 28, 2026 Provide safe and appropriate respiratory care for a resident when needed.
Feb 28, 2026 Post nurse staffing information every day.
Feb 24, 2026 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 05, 2026 Provide safe and appropriate respiratory care for a resident when needed.
Sep 06, 2025 Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 06, 2025 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 03, 2025 Provide safe and appropriate respiratory care for a resident when needed.
Aug 09, 2025 Protect each resident from the wrongful use of the resident's belongings or money.
Aug 09, 2025 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 17, 2025 Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
May 17, 2025 Provide care and assistance to perform activities of daily living for any resident who is unable.
May 17, 2025 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
May 17, 2025 Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
May 17, 2025 Provide and implement an infection prevention and control program.
May 17, 2025 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
May 17, 2025 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 25, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Feb 25, 2025 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Jan 18, 2025 Provide and implement an infection prevention and control program.
Jan 18, 2025 Reasonably accommodate the needs and preferences of each resident.
Dec 07, 2024 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 07, 2024 Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 07, 2024 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 07, 2024 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Dec 07, 2024 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 13, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Nov 13, 2024 Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nov 13, 2024 Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Oct 12, 2024 Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 12, 2024 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Sep 21, 2024 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 30, 2024 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 30, 2024 Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 30, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Aug 30, 2024 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Aug 30, 2024 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 30, 2024 Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jul 30, 2024 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Jul 30, 2024 Provide care and assistance to perform activities of daily living for any resident who is unable.
Jul 30, 2024 Provide enough food/fluids to maintain a resident's health.
Jul 30, 2024 Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 30, 2024 Provide and implement an infection prevention and control program.
Jun 15, 2024 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Feb 17, 2024 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Feb 17, 2024 Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Feb 17, 2024 Provide and implement an infection prevention and control program.
Sep 27, 2023 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 19, 2023 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Sep 19, 2023 Provide appropriate treatment and care according to orders, resident?s preferences and goals.
Sep 19, 2023 Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Sep 19, 2023 Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 19, 2023 Respond appropriately to all alleged violations.
Sep 19, 2023 Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 28, 2023 Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 28, 2023 Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Jun 28, 2023 Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 28, 2023 Provide care and assistance to perform activities of daily living for any resident who is unable.
Jun 28, 2023 Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Jun 28, 2023 Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 28, 2023 Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jun 28, 2023 Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Note: Table shows only complaints filed since Jan 1, 2023. See chart for historical trends.

Owner & Operator Information

Business Entity

PALOS HILLS HEALTHCARE LP

Ownership Structure

Management & Direction

Associated Doctors

No associated doctor information available.

Related Analysis

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Compare Nexus at Palos to the top-rated facilities in the area.

Ownership Details

Complete list of registered owners, including direct and indirect ownership.

Noted Deficiencies

Detailed history of deficiencies with descriptions and correction dates.

Nursing Hours Analysis

Detailed breakdown of staffing hours per resident by role.

Frequently Asked Questions

Nexus at Palos has a 1-star CMS overall rating out of 5, which indicates care quality that may need improvement. The nursing staff spends 4.71 hours per resident daily, compared to the national average of 3.87 hours.

Nexus at Palos is certified to accept Medicare and Medicaid and provides comprehensive nursing home services including:
  • Skilled Nursing Care: 24/7 medical supervision and complex medical treatments
  • Long-term Residential Care: Assistance with daily living activities for extended stays
  • Short-term Rehabilitation: Recovery services after hospital stays or surgeries
  • Memory Care: Specialized programs for residents with dementia and Alzheimer's disease
The facility has 207 certified beds.

Nexus at Palos accepts Medicare and Medicaid, which helps cover costs for eligible residents. Specific pricing varies based on:
  • Level of care needed (skilled nursing vs. long-term care)
  • Room type (private vs. semi-private)
  • Insurance coverage (Medicare, Medicaid, private insurance)
  • Length of stay and specific services required

For current rates and to discuss payment options, contact Nexus at Palos directly at 7085983460. Their admissions team can help determine coverage and out-of-pocket expenses.

When visiting Nexus at Palos, pay attention to these important factors:

Environment & Cleanliness

  • Overall cleanliness and odors
  • Resident room conditions
  • Common area maintenance
  • Safety features and accessibility

Staff & Care Quality

  • Staff-to-resident ratios
  • How staff interact with residents
  • Response time to resident needs
  • Staff knowledge and professionalism

Ask to speak with current residents and their families, tour at different times of day, and review the facility's most recent inspection reports.

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