JOHN RANDOLPH MEDICAL CENTER Review
Get Information, Ratings, Surveys, and Compare JOHN RANDOLPH MEDICAL CENTER to other hospitals
Overall Hospital Rating: ; HCAPS approval: 58%
Database data as of January 31, 2024
A Review of the Data
Prepared by Richard Saunders as of January 31, 2024.
The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of JOHN RANDOLPH MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with JOHN RANDOLPH MEDICAL CENTER, Survey Analysis.)
In the briefest summary, JOHN RANDOLPH MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in HOPEWELL, VA. Its five star rating is 4 . Its type of ownership is Proprietary. The facility's Medicare ID is 490020. It does provide emergency services. There are 252 medical professionals and 73 doctor groups affiliated with the hospital. On average at JOHN RANDOLPH MEDICAL CENTER, emergency patients were charged $21,201. This is lower than the state average of $24,851. It is also lower than the national average of $25,828.
According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 58% of the patients surveyed definitely recommended JOHN RANDOLPH MEDICAL CENTER, while only 10% did not recommend going to JOHN RANDOLPH MEDICAL CENTER.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for JOHN RANDOLPH MEDICAL CENTER
Address:
411 WEST RANDOLPH ROAD
HOPEWELL, VA
23860
(804) 541-1600
Click for Map
Medicare Provider Number:
490020
Type:
Acute Care Hospitals
Ownership:
Proprietary
Overall Hospital Quality Star Rating for JOHN RANDOLPH MEDICAL CENTER
Overall Rating:
The Overall Hospital Quality Star Rating for JOHN RANDOLPH MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
Overall rating | Number of hospitals / Percentage |
---|---|
1 star | 198 (6.34%) |
2 stars | 702 (22.49%) |
3 stars | 895 (28.68%) |
4 stars | 895 (28.68%) |
5 stars | 431 (13.81%) |
N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for JOHN RANDOLPH MEDICAL CENTER to the national results for similar facilities.
Survey Question | Response |
---|---|
Patients who reported that their nurses "Always" communicated well | 73 % |
Patients who reported that their nurses "Sometimes" or "Never" communicated well | 7 % |
Patients who reported that their nurses "Usually" communicated well | 20 % |
Nurse communication - linear mean score | Not Applicable |
Nurse communication - star rating | Not Applicable |
Patients who reported that their nurses "Always" treated them with courtesy and respect | 82 % |
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 6 % |
Patients who reported that their nurses "Usually" treated them with courtesy and respect | 12 % |
Patients who reported that their nurses "Always" listened carefully to them | 71 % |
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 6 % |
Patients who reported that their nurses "Usually" listened carefully to them | 23 % |
Patients who reported that their nurses "Always" explained things in a way they could understand | 67 % |
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 9 % |
Patients who reported that their nurses "Usually" explained things in a way they could understand | 24 % |
Patients who reported that their doctors "Always" communicated well | 72 % |
Patients who reported that their doctors "Sometimes" or "Never" communicated well | 7 % |
Patients who reported that their doctors "Usually" communicated well | 21 % |
Doctor communication - linear mean score | Not Applicable |
Doctor communication - star rating | Not Applicable |
Patients who reported that their doctors "Always" treated them with courtesy and respect | 81 % |
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 6 % |
Patients who reported that their doctors "Usually" treated them with courtesy and respect | 13 % |
Patients who reported that their doctors "Always" listened carefully to them | 70 % |
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 7 % |
Patients who reported that their doctors "Usually" listened carefully to them | 23 % |
Patients who reported that their doctors "Always" explained things in a way they could understand | 64 % |
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 9 % |
Patients who reported that their doctors "Usually" explained things in a way they could understand | 27 % |
Patients who reported that they "Always" received help as soon as they wanted | 55 % |
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 18 % |
Patients who reported that they "Usually" received help as soon as they wanted | 27 % |
Staff responsiveness - linear mean score | Not Applicable |
Staff responsiveness - star rating | Not Applicable |
Patients who reported that they "Always" received help after using the call button as soon as they wanted | 56 % |
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 14 % |
Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 30 % |
Patients who reported that they "Always" received bathroom help as soon as they wanted | 54 % |
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 22 % |
Patients who reported that they "Usually" received bathroom help as soon as they wanted | 24 % |
Patients who reported that staff "Always" explained about medicines before giving it to them | 52 % |
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 26 % |
Patients who reported that staff "Usually" explained about medicines before giving it to them | 22 % |
Communication about medicines - linear mean score | Not Applicable |
Communication about medicines - star rating | Not Applicable |
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 68 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 14 % |
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 18 % |
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 37 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 38 % |
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 25 % |
Patients who reported that NO, they were not given information about what to do during their recovery at home | 18 % |
Patients who reported that YES, they were given information about what to do during their recovery at home | 82 % |
Discharge information - linear mean score | Not Applicable |
Discharge information - star rating | Not Applicable |
Patients who reported that NO, they did not discuss whether they would need help after discharge | 16 % |
Patients who reported that YES, they did discuss whether they would need help after discharge | 84 % |
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 20 % |
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 80 % |
Patients who "Agree" they understood their care when they left the hospital | 50 % |
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 9 % |
Patients who "Strongly Agree" they understood their care when they left the hospital | 41 % |
Care transition - linear mean score | Not Applicable |
Care transition - star rating | Not Applicable |
Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 54 % |
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 10 % |
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 36 % |
Patients who "Agree" that they understood their responsiblities in managing their health | 52 % |
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 9 % |
Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 39 % |
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 42 % |
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 8 % |
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 50 % |
Patients who reported that their room and bathroom were "Always" clean | 62 % |
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 16 % |
Patients who reported that their room and bathroom were "Usually" clean | 22 % |
Cleanliness - linear mean score | Not Applicable |
Cleanliness - star rating | Not Applicable |
Patients who reported that the area around their room was "Always" quiet at night | 62 % |
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 9 % |
Patients who reported that the area around their room was "Usually" quiet at night | 29 % |
Quietness - linear mean score | Not Applicable |
Quietness - star rating | Not Applicable |
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 12 % |
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 24 % |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 64 % |
Overall hospital rating - linear mean score | Not Applicable |
Overall hospital rating - star rating | Not Applicable |
Patients who reported NO, they would probably not or definitely not recommend the hospital | 10 % |
Patients who reported YES, they would definitely recommend the hospital | 58 % |
Patients who reported YES, they would probably recommend the hospital | 32 % |
Recommend hospital - linear mean score | Not Applicable |
Recommend hospital - star rating | Not Applicable |
Summary star rating | Not Applicable |
Cost of JOHN RANDOLPH MEDICAL CENTER, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the JOHN RANDOLPH MEDICAL CENTER provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for JOHN RANDOLPH MEDICAL CENTER: Not Available
Detailed table for spending and period for patients at JOHN RANDOLPH MEDICAL CENTER:
Type | Amount |
---|---|
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $12 |
Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
Inpatient (1 to 3 days Prior to Index Hospital Admission) | $56 |
Outpatient (1 to 3 days Prior to Index Hospital Admission) | $48 |
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $13 |
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $4 |
Carrier (1 to 3 days Prior to Index Hospital Admission) | $511 |
Home Health Agency (During Index Hospital Admission) | $0 |
Hospice (During Index Hospital Admission) | $0 |
Inpatient (During Index Hospital Admission) | $9,329 |
Outpatient (During Index Hospital Admission) | $0 |
Skilled Nursing Facility (During Index Hospital Admission) | $0 |
Durable Medical Equipment (During Index Hospital Admission) | $8 |
Carrier (During Index Hospital Admission) | $1,405 |
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $713 |
Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $199 |
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $4,090 |
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $427 |
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $3,035 |
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $65 |
Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $1,284 |
Total (Complete Episode) | $21,201 |
Infection Rates at JOHN RANDOLPH MEDICAL CENTER
These measures show how often patients at JOHN RANDOLPH MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
Infection Type | Score / Compare to National Average |
---|---|
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.04 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 3.64 / Same |
Central Line Associated Bloodstream Infection: Number of Device Days | 1,938.00 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 1.36 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 1.00 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.74 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | -- / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 2.06 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 2,040.00 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 1.46 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 0.00 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.00 / Same |
SSI - Colon Surgery: Lower Confidence Limit | -- / Same |
SSI - Colon Surgery: Upper Confidence Limit | 2.41 / Same |
SSI - Colon Surgery: Number of Procedures | 48.00 / Same |
SSI - Colon Surgery: Predicted Cases | 1.24 / Same |
SSI - Colon Surgery: Observed Cases | 0.00 / Same |
SSI - Colon Surgery | 0.00 / Same |
SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Number of Procedures | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Predicted Cases | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Observed Cases | Not Available / Not Available |
SSI - Abdominal Hysterectomy | Not Available / Not Available |
MRSA Bacteremia: Lower Confidence Limit | Not Available / Not Available |
MRSA Bacteremia: Upper Confidence Limit | Not Available / Not Available |
MRSA Bacteremia: Patient Days | 17,105.00 / Not Available |
MRSA Bacteremia: Predicted Cases | 0.64 / Not Available |
MRSA Bacteremia: Observed Cases | 0.00 / Not Available |
MRSA Bacteremia | Not Available / Not Available |
Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.01 / Better |
Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.82 / Better |
Clostridium Difficile (C.Diff): Patient Days | 17,105.00 / Better |
Clostridium Difficile (C.Diff): Predicted Cases | 6.04 / Better |
Clostridium Difficile (C.Diff): Observed Cases | 1.00 / Better |
Clostridium Difficile (C.Diff) | 0.17 / Better |
How JOHN RANDOLPH MEDICAL CENTER Compares to Other Similar Facilities
This is how JOHN RANDOLPH MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.
Worst Hospitals in HOPEWELL, VA
Percentages of Complications and Deaths at JOHN RANDOLPH MEDICAL CENTER
Measure | Score | Compared to National Rates |
---|---|---|
Rate of complications for hip/knee replacement patients | NA | Not Enough Data |
Death rate for heart attack patients | 12.7% | SAME |
Death rate for CABG surgery patients | NA | Not Enough Data |
Death rate for COPD patients | 9.3% | SAME |
Death rate for heart failure patients | 10.5% | SAME |
Death rate for pneumonia patients | 18.2% | SAME |
Death rate for stroke patients | 13.9% | SAME |
Pressure ulcer rate | 0.22% | SAME |
Death rate among surgical inpatients with serious treatable complications | NA | Not Enough Data |
Iatrogenic pneumothorax rate | 0.23% | SAME |
In-hospital fall with hip fracture rate | 0.09% | SAME |
Postoperative hemorrhage or hematoma rate | 2.34% | SAME |
Postoperative acute kidney injury requiring dialysis rate | 1.54% | SAME |
Postoperative respiratory failure rate | 9.89% | SAME |
Perioperative pulmonary embolism or deep vein thrombosis rate | 3.77% | SAME |
Postoperative sepsis rate | 4.95% | SAME |
Postoperative wound dehiscence rate | 1.88% | SAME |
Abdominopelvic accidental puncture or laceration rate | 0.97% | SAME |
CMS Medicare PSI 90: Patient safety and adverse events composite | 0.91% | SAME |
Skilled Nursing Facilities Near JOHN RANDOLPH MEDICAL CENTER
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near JOHN RANDOLPH MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.
Medical Groups Affiliated with JOHN RANDOLPH MEDICAL CENTER
There are 252 doctors and 73 medical groups that are affiliated with JOHN RANDOLPH MEDICAL CENTER.
Affiliated Doctor Groups
- PRIME CARE HEALTH SERVICES PC
- APPOMATTOX IMAGING LLC
- RADIOLOGY ASSOCIATES OF RICHMOND INC
- EMERGENCY MEDICINE ASSOCIATES PA PC
- MCV ASSOCIATED PHYSICIANS
- COLUMBIA-HCA JOHN RANDOLPH, INC
- JAMES RIVER CARDIOLOGY LLC
- CHIPPENHAM AND JOHNSTON-WILLIS HOSPITALS, INC.
- APPOMATTOX RIVER PRIMARY CARE LLC
- COLONIAL KIDNEYCARE SPECIALISTS, PC
- ORTHOVIRGINIA INC
- BON SECOURS MEDICAL GROUP RICHMOND SPECIALTY CARE LLC
- VIRGINIA CANCER INSTITUTE INCORPORATED
- DOGWOOD ANESTHESIA PROVIDERS LLC
- COLUMBIA HEALTHCARE OF CENTRAL VIRGINIA INC
- PRIME CARE FAMILY PRACTICE, P.C.
- VIRGINIA CARDIOVASCULAR SPECIALISTS
- SUNSHINE STATE ANESTHESIA PARTNERS LLC
- SOUTHEASTERN INTENSIVIST SERVICES PC
- PRIMARY HEALTH GROUP INC
- AMERICAN ANESTHESIOLOGY OF VIRGINIA PC
- CENTRAL VIRGINIA GYNECOLOGIC ONCOLOGY PC
- MID-ATLANTIC KIDNEY CENTER
- VIRGINIA I-SPINE PHYSICIANS PC
- EMERGENCY COVERAGE CORP
- INTENSIVE CARE CONSORTIUM INC
- MCLAREN NORTHERN MICHIGAN
- INOVA HEALTH CARE SERVICES
- BLOOM GERIATRICS LLC
- PULMONARY ASSOCIATES OF RICHMOND INC
- SENTARA MEDICAL GROUP
- NEUROSURGICAL ASSOCIATES PC
- BON SECOURS MEDICAL GROUP RICHMOND PRIMARY CARE LLC
- FORWARD PATHOLOGY SOLUTIONS, LLC
- PULMONARY AND CRITICAL CARE ASSOCIATES OF THE TRI-CITIES PC
- ASSOCIATED PATHOLOGISTS LLC
- SOUND PHYSICIANS INTENSIVISTS OF VIRGINIA LLC
- MARY WASHINGTON HEALTHCARE PHYSICIANS
- URGENT SPECIALTY ASSOCIATES PLLC
- AMERICAN ARTHRITIS AND RHEUMATOLOGY ASSOCIATES VA LLC
- MARY WASHINGTON MEDICAL GROUP HOSPITALIST SERVICES, LLC
- VITUITY-VIRGINIA HOSPITALISTS PC
- WINCHESTER RADIOLOGISTS PC
- RICHMOND GASTROENTEROLOGY ASSOCIATES, INC.
- CARDIOLOGY OF VIRGINIA INC
- CEP AMERICA LLC
- STONY CREEK COMMUNITY HEALTH CENTER
- NEWTON WELLESLEY EMERGENCY MEDICINE SPECIALIST PC
- FLORIDA EMERGENCY PHYSICIANS KANG AND ASSOCIATES MD INC
- SOUTHWEST FLORIDA EMERGENCY MANAGEMENT LLC
- PARAGON EMERGENCY SERVICES LLC
- CMH PHYSICIAN SERVICES LLC
- SHERIDAN HEALTHCORP INC
- TWIN RIVER MEDICAL CLINIC PC
- MORRIS CARDIOVASCULAR AND RISK REDUCTION CENTER PC
- CENTRAL VIRGINIA IMAGING LLC
- RADIOLOGY CONSULTANTS OF LYNCHBURG INC
- CITY MEDICAL OF UPPER EAST SIDE PLLC
- LEGACY HEALTHCARE SERVICES INC
- VPA PC
- INOVA CARES - COMMUNITY
- ANESTHESIA PHYSICIAN SOLUTIONS OF VIRGINIA LLC
- CENTRAL VIRGINIA HEALTH SERVICES INC.
- VIRGINIA PHYSICIANS FOR WOMEN, LTD
- VIRGINIA SOUTH PSYCHIATRIC AND FAMILY SERVICES
- VIRGINIA RADIATION ONCOLOGY ASSOCIATES INC
- TRAUMA MEDICINE SERVICES OF VA, LLC
- PULMONARY ASSOCIATES OF SOUTHSIDE VIRGINIA, INC
- VITALCARE FAMILY LLC
- SUTHERLAND FAMILY PRACTICE INC
- VISTA RADIOLOGY CONSULTANTS
- E CARTER ENTERPRISES
- HORIZON HEALTH SERVICES INC
The list of medical professionals associated with JOHN RANDOLPH MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with JOHN RANDOLPH MEDICAL CENTER.