CONTACT INFORMATION REVIEWS & MORE DATA

HENRICO DOCTORS' HOSPITAL

  • Date Updated:  January 31, 2024
  • Address:  1602 SKIPWITH ROAD, RICHMOND, VA 23229
  • Phone:  (804) 289-4500
  • Type:  Acute Care Hospitals
  • Ownership:  Voluntary non-profit - Other
  • Overall Rating:  
  • Perc. Patients Recommending:   70%

  About HENRICO DOCTORS' HOSPITAL

HENRICO DOCTORS' HOSPITAL is a Acute Care Hospitals. It is in RICHMOND, VA. Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 490118. It does provide emergency services. There are 788 medical professionals and 175 doctor groups affiliated with the hospital. On average at HENRICO DOCTORS' HOSPITAL, emergency patients were charged $25,829. This is higher than the state average of $24,851. It is also higher than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for HENRICO DOCTORS' HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 83 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 12 %
Patients who reported that their nurses "Always" listened carefully to them 70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 23 %
Patients who reported that their doctors "Always" communicated well 77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 16 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 73 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 19 %
Patients who reported that they "Always" received help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 15 %
Patients who reported that they "Usually" received help as soon as they wanted 29 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 54 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 32 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 16 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 20 %
Patients who reported that YES, they did discuss whether they would need help after discharge 80 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 14 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 86 %
Patients who "Agree" they understood their care when they left the hospital 45 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 6 %
Patients who "Strongly Agree" they understood their care when they left the hospital 49 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 8 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 40 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 57 %
Patients who reported that their room and bathroom were "Always" clean 67 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 11 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 56 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 12 %
Patients who reported that the area around their room was "Usually" quiet at night 32 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 10 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 19 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 71 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 7 %
Patients who reported YES, they would definitely recommend the hospital 70 %
Patients who reported YES, they would probably recommend the hospital 23 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of HENRICO DOCTORS' HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the HENRICO DOCTORS' HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for HENRICO DOCTORS' HOSPITAL: Not Available

Detailed table for spending and period for patients at HENRICO DOCTORS' HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $16
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $48
Outpatient (1 to 3 days Prior to Index Hospital Admission) $80
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $9
Carrier (1 to 3 days Prior to Index Hospital Admission) $592
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,944
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $21
Carrier (During Index Hospital Admission) $1,459
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $795
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $203
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,922
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $665
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,429
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $110
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,524
Total (Complete Episode) $25,829

Infection Rates at HENRICO DOCTORS' HOSPITAL

These measures show how often patients at HENRICO DOCTORS' HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.01 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.54 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 11,100.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 9.09 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 1.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.11 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.05 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.88 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 8,874.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 7.47 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 2.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.27 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.01 / Better
SSI - Colon Surgery: Upper Confidence Limit 0.52 / Better
SSI - Colon Surgery: Number of Procedures 357.00 / Better
SSI - Colon Surgery: Predicted Cases 9.53 / Better
SSI - Colon Surgery: Observed Cases 1.00 / Better
SSI - Colon Surgery 0.11 / Better
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.21 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.59 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 707.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 6.05 / Same
SSI - Abdominal Hysterectomy: Observed Cases 4.00 / Same
SSI - Abdominal Hysterectomy 0.66 / Same
MRSA Bacteremia: Lower Confidence Limit 0.06 / Same
MRSA Bacteremia: Upper Confidence Limit 1.12 / Same
MRSA Bacteremia: Patient Days 111,045.00 / Same
MRSA Bacteremia: Predicted Cases 5.90 / Same
MRSA Bacteremia: Observed Cases 2.00 / Same
MRSA Bacteremia 0.34 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.01 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.16 / Better
Clostridium Difficile (C.Diff): Patient Days 98,107.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 41.82 / Better
Clostridium Difficile (C.Diff): Observed Cases 2.00 / Better
Clostridium Difficile (C.Diff) 0.05 / Better

How HENRICO DOCTORS' HOSPITAL Compares to Other Similar Facilities

This is how HENRICO DOCTORS' HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in RICHMOND, VA

Worst Hospitals in RICHMOND, VA

Percentages of Complications and Deaths at HENRICO DOCTORS' HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.5% SAME
Death rate for heart attack patients 10.2% SAME
Death rate for CABG surgery patients 2.4% SAME
Death rate for COPD patients 10.3% SAME
Death rate for heart failure patients 12.9% SAME
Death rate for pneumonia patients 20.4% SAME
Death rate for stroke patients 15.2% SAME
Pressure ulcer rate 0.08% Better
Death rate among surgical inpatients with serious treatable complications 135.67% SAME
Iatrogenic pneumothorax rate 0.19% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 1.6% SAME
Postoperative acute kidney injury requiring dialysis rate 1.21% SAME
Postoperative respiratory failure rate 6.86% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 1.98% Better
Postoperative sepsis rate 3.67% SAME
Postoperative wound dehiscence rate 1.47% SAME
Abdominopelvic accidental puncture or laceration rate 0.49% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.6% Better

Skilled Nursing Facilities Near HENRICO DOCTORS' HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near HENRICO DOCTORS' HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
The Haven at Brandermill Woods 5:
Vcu Health Children's Services at Brook Road 5:
Westminster-Canterbury of Richmond 5:
Covenant Woods Nursing Home 4:
Our Lady of Hope Health Center 4:
The Laurels of Willow Creek 3:
Autumn Care of Mechanicsville 3:
Tyler's Retreat at Iron Bridge 2:
Beaufont Health and Rehabilitation Center 2:
The Virginia Home 2:
Lakewood Manor 2:
Shalom Gardens Health and Rehabilitation 2:
Chelsea Rehabilitation and Healthcare Center 2:
Wonder City Rehabilitation and Nursing Center 1:
Colonial Heights Rehabilitation and Nursing Center 1:
River View On The Appomattox Health and Rehab Center 1:
Amelia Rehabilitation and Healthcare Center 1:
Health Care Center Lucy Corr 1:
Sitter and Barfoot Veterans Care Center 1:
The Laurels of Bon Air 1:
Forest Hill Health and Rehabilitation 1:
Southampton Rehabilitation and Healthcare Center 1:
Henrico Health and Rehabilitation Center 1:
Glenburnie Rehab and Nursing Center 1:
Rosedale Health and Rehabilitation 1:
Westport Rehabilitation and Nursing Center 1:
August Healthcare at Richmond 1:
Canterbury Rehabilitation and Healthcare Center 1:
Lakeside Health and Rehabilitation 1:
Hanover Health and Rehabilitation Center 1:
The Laurels of University Park 1:
Parham Health Care and Rehab Cen 1:
Elizabeth Adam Crump Health and Rehab 1:
Ashland Nursing and Rehabilitation 1:

Medical Groups Affiliated with HENRICO DOCTORS' HOSPITAL

There are 788 doctors and 175 medical groups that are affiliated with HENRICO DOCTORS' HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with HENRICO DOCTORS' HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with HENRICO DOCTORS' HOSPITAL.

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