POTTSTOWN HOSPITAL Review

Get Information, Ratings, Surveys, and Compare POTTSTOWN HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 46%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of POTTSTOWN HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with POTTSTOWN HOSPITAL, Survey Analysis.)

In the briefest summary, POTTSTOWN HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in POTTSTOWN, PA. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 390123. It does provide emergency services. There are 438 medical professionals and 161 doctor groups affiliated with the hospital. On average at POTTSTOWN HOSPITAL, emergency patients were charged $22,617. This is lower than the state average of $25,156. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, only 46% of the patients surveyed definitely recommended POTTSTOWN HOSPITAL, while 11% did not recommend going to POTTSTOWN HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for POTTSTOWN HOSPITAL

Address:

1600 EAST HIGH STREET
POTTSTOWN, PA 19464
(610) 327-7000
Click for Map

Medicare Provider Number:

390123

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for POTTSTOWN HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for POTTSTOWN HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for POTTSTOWN HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 71 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 5 %
Patients who reported that their nurses "Usually" communicated well 24 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 18 %
Patients who reported that their nurses "Always" listened carefully to them 68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their nurses "Usually" listened carefully to them 27 %
Patients who reported that their nurses "Always" explained things in a way they could understand 66 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 27 %
Patients who reported that their doctors "Always" communicated well 69 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 24 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 79 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 17 %
Patients who reported that their doctors "Always" listened carefully to them 66 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 26 %
Patients who reported that their doctors "Always" explained things in a way they could understand 61 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 29 %
Patients who reported that they "Always" received help as soon as they wanted 49 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 13 %
Patients who reported that they "Usually" received help as soon as they wanted 38 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 45 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 13 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 42 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 12 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 35 %
Patients who reported that staff "Always" explained about medicines before giving it to them 52 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 27 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 21 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 11 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 20 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 34 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 24 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 20 %
Patients who reported that YES, they were given information about what to do during their recovery at home 80 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 24 %
Patients who reported that YES, they did discuss whether they would need help after discharge 76 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 16 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 84 %
Patients who "Agree" they understood their care when they left the hospital 52 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 40 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 57 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 10 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 33 %
Patients who "Agree" that they understood their responsiblities in managing their health 55 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 38 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 50 %
Patients who reported that their room and bathroom were "Always" clean 66 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 11 %
Patients who reported that their room and bathroom were "Usually" clean 23 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 47 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 16 %
Patients who reported that the area around their room was "Usually" quiet at night 37 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 14 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 34 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 52 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 11 %
Patients who reported YES, they would definitely recommend the hospital 46 %
Patients who reported YES, they would probably recommend the hospital 43 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of POTTSTOWN HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the POTTSTOWN HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for POTTSTOWN HOSPITAL: Not Available

Detailed table for spending and period for patients at POTTSTOWN HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $13
Hospice (1 to 3 days Prior to Index Hospital Admission) $1
Inpatient (1 to 3 days Prior to Index Hospital Admission) $20
Outpatient (1 to 3 days Prior to Index Hospital Admission) $21
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $17
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $11
Carrier (1 to 3 days Prior to Index Hospital Admission) $736
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $9,086
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $11
Carrier (During Index Hospital Admission) $1,347
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $892
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $250
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,457
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $705
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,543
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $144
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,363
Total (Complete Episode) $22,617

Infection Rates at POTTSTOWN HOSPITAL

These measures show how often patients at POTTSTOWN HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit -- / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 2.40 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 1,438.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 1.25 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.02 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 2.35 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 2,017.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 2.10 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 1.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.48 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.17 / Same
SSI - Colon Surgery: Upper Confidence Limit 3.40 / Same
SSI - Colon Surgery: Number of Procedures 71.00 / Same
SSI - Colon Surgery: Predicted Cases 1.95 / Same
SSI - Colon Surgery: Observed Cases 2.00 / Same
SSI - Colon Surgery 1.03 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit -- / Same
MRSA Bacteremia: Upper Confidence Limit 2.33 / Same
MRSA Bacteremia: Patient Days 30,393.00 / Same
MRSA Bacteremia: Predicted Cases 1.29 / Same
MRSA Bacteremia: Observed Cases 0.00 / Same
MRSA Bacteremia 0.00 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.53 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.58 / Same
Clostridium Difficile (C.Diff): Patient Days 30,393.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 13.69 / Same
Clostridium Difficile (C.Diff): Observed Cases 13.00 / Same
Clostridium Difficile (C.Diff) 0.95 / Same

How POTTSTOWN HOSPITAL Compares to Other Similar Facilities

This is how POTTSTOWN HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in POTTSTOWN, PA

Worst Hospitals in POTTSTOWN, PA

Percentages of Complications and Deaths at POTTSTOWN HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.8% SAME
Death rate for heart attack patients 11.6% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.8% SAME
Death rate for heart failure patients 10.4% SAME
Death rate for pneumonia patients 20.4% SAME
Death rate for stroke patients 14.2% SAME
Pressure ulcer rate 1.25% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.22% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 3% SAME
Postoperative acute kidney injury requiring dialysis rate 1.47% SAME
Postoperative respiratory failure rate 8.24% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.54% SAME
Postoperative sepsis rate 5.32% SAME
Postoperative wound dehiscence rate 2.41% SAME
Abdominopelvic accidental puncture or laceration rate 0.93% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.15% SAME

Skilled Nursing Facilities Near POTTSTOWN HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near POTTSTOWN HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Garden Spot Village 5:
Little Flower Manor 5:
Rosewood Gardens Rehabilitation and Nursing Center 5:
Pine Run Health Center 5:
Meadowood 5:
Spruce Manor Nursing and Rehabilitation Center 5:
Peter Becker Community 5:
The Health Center at The Hill at Whitemarsh 5:
Transitional Sub-Acute Unit 5:
Willowbrooke Court Skilled Care Center at Brittany 5:
Masonic Village at Lafayette Hill 5:
Crosslands 5:
Elm Terrace Gardens 5:
Highlands at Wyomissing 5:
Presbyterian Ctr For Cont Care 5:
Barclay Friends 5:
Hickory House Nursing Home 5:
Lehigh Valley Hospital Tsu 5:
Southeastern Pennsylvania Veteran's Center 5:
Willowbrooke Court-Spring Hous 5:
Frederick Living - Cedarwood 5:
Pennsburg Manor 5:
Rehab at Shannondell 5:
Beaumont at Bryn Mawr 5:
Artman Lutheran Home 5:
Willowbrooke Ctskdcarectr Atnormandy Farms Estates 5:
Waverly Heights 5:
Holy Family Home 5:
Willowcrest 5:
Willowbrooke Court Skd Care Center at Lima Estates 5:
William Hood Dunwoody Care Ctr 5:
The Community at Rockhill 5:
Pocopson Home 5:
Dock Terrace 5:
Phoebe Allentown Health Care Center 5:
Fair Acres Geriatric Center 5:
Hcc at White Horse Village 5:
Complete Care at Lehigh LLC 5:
Laurel Center 5:
Cedar Crest Post Acute 5:
Lifequest Nursing Center 5:
Inn at Freedom Village,the 5:
Souderton Mennonite Homes 5:
Wesley Enhanced Living Main Line Rehab and Skd Nsg 5:
Willowbrooke Court-Granite 5:
Tel Hai Retirement Community 5:
Cedarbrook Senior Care and Rehabilitation 4:
Laureldale Skilled Nursing and Rehabilitation Cent 4:
The Watermark at Bellingham Park Lane 4:
Lutheran Community at Telford 4:
Monticello House 4:
Broomall Manor 4:
Fairlane Gardens Nursing and Rehab at Reading 4:
Phoebe Richland Hcc 4:
Good Shepherd Home Raker Center 4:
Montgomeryville Skilled Nursing and Rehabilitati 4:
The Lutheran Home at Topton 4:
Simpson House Inc 4:
Mosser Nursing Home 4:
Quadrangle 4:
Complete Care at Berkshire LLC 4:
Sanatoga Center 4:
Suburban Woods Health and Reha 4:
Edgehill Nursing and Rehab Cen 4:
Willowbrooke Ctskdcarectr at Fortwashingtonestates 4:
Ambler Extended Care Center 4:
Zerbe Sisters Nursing Center 4:
Belle Terrace 4:
Quakertown Center 4:
Fox Subacute at South Philadelphia 4:
Luther Crest Nursing Facility 4:
Accelerate Skilled Nursing and Rehabilitation Exto 4:
Centennial Healthcare and Rehabilitation Center 3:
Wyomissing Health and Rehabilitation Center 3:
Logan Square Rehabilitation and Healthcare Center 3:
Sterling Health Care and Rehab Center 3:
Saint Joseph Villa 3:
Mifflin Center 3:
Renaissance Healthcare and Rehabilitation Center 3:
St Francis Center For Rehabilitation and Healthcare 3:
Montgomery Subacute and Respiratory Center 3:
Phoenix Center For Rehabilitation and Nursing,the 3:
Inglis House 3:
Monumentalpostacutecare at Woodside Park 3:
St Mary Center For Rehabilitation and Healthcare 3:
Dresher Hill Health and Rehabilitation Center 3:
Brinton Manor Nursing and Rehabilitation Center 3:
Weston Rehabilitation and Nursing Center 3:
Berks County Home- Berks Heim 3:
Bryn Mawr Extended Care Center 3:
Willow Terrace 3:
Green Meadows Nursing and Rehabilitation Center 3:
Wesley Enhanced Living at Stapeley 3:
Springfield Rehabilitation and Healthcare Center 3:
Wayne Center 3:
Jewel Healthcare and Rehabilitation Center 3:
Gwynedd Healthcare and Rehabilitation Center 3:
Providence Rehab and Hlthcare Ctratmercyfitzgerald 3:
Caring Heart Rehabilitation and Nursing Center 3:
Germantown Home 3:

Medical Groups Affiliated with POTTSTOWN HOSPITAL

There are 438 doctors and 161 medical groups that are affiliated with POTTSTOWN HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with POTTSTOWN HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with POTTSTOWN HOSPITAL.