LANCASTER GENERAL HOSPITAL Review

Get Information, Ratings, Surveys, and Compare LANCASTER GENERAL HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 73%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of LANCASTER GENERAL HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with LANCASTER GENERAL HOSPITAL, Survey Analysis.)

In the briefest summary, LANCASTER GENERAL HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in LANCASTER, PA. Its five star rating is 5 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 390100. It does provide emergency services. There are 1,557 medical professionals and 157 doctor groups affiliated with the hospital. On average at LANCASTER GENERAL HOSPITAL, emergency patients were charged $25,277. This is higher than the state average of $25,156. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 73% of the patients surveyed definitely recommended LANCASTER GENERAL HOSPITAL, while only 3% did not recommend going to LANCASTER GENERAL HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for LANCASTER GENERAL HOSPITAL

Address:

555 NORTH DUKE STREET
LANCASTER, PA 17602
(717) 544-5511
Click for Map

Medicare Provider Number:

390100

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for LANCASTER GENERAL HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for LANCASTER GENERAL HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for LANCASTER GENERAL HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 81 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 3 %
Patients who reported that their nurses "Usually" communicated well 16 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 88 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 10 %
Patients who reported that their nurses "Always" listened carefully to them 77 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their nurses "Usually" listened carefully to them 19 %
Patients who reported that their nurses "Always" explained things in a way they could understand 77 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 4 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 17 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 78 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 74 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 8 %
Patients who reported that they "Usually" received help as soon as they wanted 33 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 8 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 37 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 8 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 29 %
Patients who reported that staff "Always" explained about medicines before giving it to them 59 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 18 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 76 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 12 %
Patients who reported that YES, they did discuss whether they would need help after discharge 88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 9 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 91 %
Patients who "Agree" they understood their care when they left the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 4 %
Patients who "Strongly Agree" they understood their care when they left the hospital 52 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 4 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 45 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 3 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 50 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 3 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 60 %
Patients who reported that their room and bathroom were "Always" clean 72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 9 %
Patients who reported that their room and bathroom were "Usually" clean 19 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 57 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 9 %
Patients who reported that the area around their room was "Usually" quiet at night 34 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 6 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 70 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 3 %
Patients who reported YES, they would definitely recommend the hospital 73 %
Patients who reported YES, they would probably recommend the hospital 24 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of LANCASTER GENERAL HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the LANCASTER GENERAL HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for LANCASTER GENERAL HOSPITAL: Not Available

Detailed table for spending and period for patients at LANCASTER GENERAL HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $16
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $21
Outpatient (1 to 3 days Prior to Index Hospital Admission) $62
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $14
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $5
Carrier (1 to 3 days Prior to Index Hospital Admission) $770
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,016
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $14
Carrier (During Index Hospital Admission) $1,466
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $856
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $253
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,358
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $922
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,161
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $109
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,235
Total (Complete Episode) $25,277

Infection Rates at LANCASTER GENERAL HOSPITAL

These measures show how often patients at LANCASTER GENERAL HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.29 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.88 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 23,192.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 24.68 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 13.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.53 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.37 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.94 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 21,695.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 29.82 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 18.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.60 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.39 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.45 / Same
SSI - Colon Surgery: Number of Procedures 430.00 / Same
SSI - Colon Surgery: Predicted Cases 11.40 / Same
SSI - Colon Surgery: Observed Cases 9.00 / Same
SSI - Colon Surgery 0.79 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.21 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.27 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 417.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 3.59 / Same
SSI - Abdominal Hysterectomy: Observed Cases 3.00 / Same
SSI - Abdominal Hysterectomy 0.84 / Same
MRSA Bacteremia: Lower Confidence Limit 0.03 / Better
MRSA Bacteremia: Upper Confidence Limit 0.63 / Better
MRSA Bacteremia: Patient Days 175,985.00 / Better
MRSA Bacteremia: Predicted Cases 10.47 / Better
MRSA Bacteremia: Observed Cases 2.00 / Better
MRSA Bacteremia 0.19 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.26 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.52 / Better
Clostridium Difficile (C.Diff): Patient Days 161,965.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 83.10 / Better
Clostridium Difficile (C.Diff): Observed Cases 31.00 / Better
Clostridium Difficile (C.Diff) 0.37 / Better

How LANCASTER GENERAL HOSPITAL Compares to Other Similar Facilities

This is how LANCASTER GENERAL HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in LANCASTER, PA

Worst Hospitals in LANCASTER, PA

Percentages of Complications and Deaths at LANCASTER GENERAL HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.4% SAME
Death rate for heart attack patients 10.8% SAME
Death rate for CABG surgery patients 1.9% SAME
Death rate for COPD patients 7% SAME
Death rate for heart failure patients 9.1% Better
Death rate for pneumonia patients 13.4% Better
Death rate for stroke patients 10.4% Better
Pressure ulcer rate 1% SAME
Death rate among surgical inpatients with serious treatable complications 137.49% SAME
Iatrogenic pneumothorax rate 0.15% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 1.44% SAME
Postoperative acute kidney injury requiring dialysis rate 1.14% SAME
Postoperative respiratory failure rate 4.91% Better
Perioperative pulmonary embolism or deep vein thrombosis rate 2.29% SAME
Postoperative sepsis rate 3.81% SAME
Postoperative wound dehiscence rate 2.15% SAME
Abdominopelvic accidental puncture or laceration rate 0.85% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.82% SAME

Skilled Nursing Facilities Near LANCASTER GENERAL HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near LANCASTER GENERAL HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Autumn Lake Healthcare at Calvert Manor 5:
Oxford Health Center 5:
Preston Residence 5:
Quarryville Presbyterian Retirement Community 5:
Misericordia Nursing and Rehabilitation Center 5:
Margaret E. Moul Home 5:
Glen at Willow Valley 5:
St Anne's Retirement Community 5:
Homestead Village, Inc 5:
Tel Hai Retirement Community 5:
Calvary Fellowship Homes Inc 5:
The Mennonite Home 5:
Hickory House Nursing Home 5:
Garden Spot Village 5:
Rehabilitation Center at Brethren Village LLC 5:
Landis Homes 5:
Fairmount Homes 5:
Masonic Village at Elizabethtown 5:
Luther Acres Manor 5:
Moravian Manor 5:
Maple Farm 5:
United Zion Retirement Communi 5:
Cornwall Manor 5:
Lebanon Valley Brethren Home 5:
Highlands at Wyomissing 5:
Spang Crest Manor 5:
Lebanon Valley Home The 5:
Spruce Manor Nursing and Rehabilitation Center 5:
Transitional Sub-Acute Unit 5:
Stoneridge Towne Centre 5:
Lakeside at Willow Valley 4:
Spiritrust Lutheran The Village at Sprenkle Drive 4:
Hamilton Arms Center 4:
Ephrata Manor 4:
Zerbe Sisters Nursing Center 4:
Pleasant View Communities 4:
Courtyard Gardens Nursing and Rehab Ctr 4:
Mt Hope Nazarene Retirement Community 4:
The Gardens at Stevens 4:
Complete Care at Berkshire LLC 4:
Fairlane Gardens Nursing and Rehab at Reading 4:
Phoebe Berks 4:
Stoneridge Poplar Run 4:
Laureldale Skilled Nursing and Rehabilitation Cent 4:
Rest Haven-York 3:
Normandie Ridge 3:
Abbeyville Skilled Nursing and Rehabilitation Cent 3:
Brethren Village 3:
Mifflin Center 3:
Lebanon Skilled Nursing and Rehabilitation Center 3:
Wyomissing Health and Rehabilitation Center 3:
Inners Creek Skilled Nursing and Rehabilitation Ce 2:
Lancaster Nursing and Rehabilitation Center 2:
Neffsville Nursing and Rehabilitation 2:
Emerald Nursing and Rehabilitation 2:
Oak Hill Center For Rehabilitation and Nursing 2:
Kadima Rehabilitation and Nursing at Campbelltown 2:
Sinking Spring Skilled Nursing and Rehabilitation 2:
Cedar Haven Healthcare Center 2:
West Reading Skilled Nursing and Rehabilitation Ce 2:
York South Skilled Nursing and Rehabilitation Ctr 1:
Yorkview Nursing and Rehabilitation 1:
Newport Meadows Health and Rehabilitation Center 1:
Kingston Court Skilled Nursing and Rehabilitation 1:
Pleasant Acres Rehabilitation and Nursing Center 1:
Susquehanna Health and Wellness Center 1:
Rose City Nursing and Rehab at Lancaster 1:
Elizabethtown Nursing and Rehabilitation 1:
Kadima Rehabilitation and Nursing at Lititz 1:
Kadima Rehabilitation and Nursing at Palmyra 1:

Medical Groups Affiliated with LANCASTER GENERAL HOSPITAL

There are 1,557 doctors and 157 medical groups that are affiliated with LANCASTER GENERAL HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with LANCASTER GENERAL HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with LANCASTER GENERAL HOSPITAL.