RICHMOND UNIVERSITY MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare RICHMOND UNIVERSITY MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 45%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of RICHMOND UNIVERSITY MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with RICHMOND UNIVERSITY MEDICAL CENTER, Survey Analysis.)

In the briefest summary, RICHMOND UNIVERSITY MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in STATEN ISLAND, NY. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 330028. It does provide emergency services. There are 240 medical professionals and 118 doctor groups affiliated with the hospital. On average at RICHMOND UNIVERSITY MEDICAL CENTER, emergency patients were charged $28,996. This is higher than the state average of $26,475. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, only 45% of the patients surveyed definitely recommended RICHMOND UNIVERSITY MEDICAL CENTER, while 15% did not recommend going to RICHMOND UNIVERSITY MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for RICHMOND UNIVERSITY MEDICAL CENTER

Address:

355 BARD AVENUE
STATEN ISLAND, NY 10310
(718) 818-1234
Click for Map

Medicare Provider Number:

330028

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for RICHMOND UNIVERSITY MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for RICHMOND UNIVERSITY MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for RICHMOND UNIVERSITY MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 70 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 10 %
Patients who reported that their nurses "Usually" communicated well 20 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 76 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 9 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 68 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 12 %
Patients who reported that their nurses "Usually" listened carefully to them 20 %
Patients who reported that their nurses "Always" explained things in a way they could understand 65 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 24 %
Patients who reported that their doctors "Always" communicated well 73 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 8 %
Patients who reported that their doctors "Usually" communicated well 19 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 80 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 15 %
Patients who reported that their doctors "Always" listened carefully to them 72 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 67 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 11 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 19 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 28 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 22 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 53 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 16 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 41 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 19 %
Patients who reported that YES, they were given information about what to do during their recovery at home 81 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 21 %
Patients who reported that YES, they did discuss whether they would need help after discharge 79 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 18 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 82 %
Patients who "Agree" they understood their care when they left the hospital 53 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 10 %
Patients who "Strongly Agree" they understood their care when they left the hospital 37 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 57 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 15 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 28 %
Patients who "Agree" that they understood their responsiblities in managing their health 53 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 39 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 51 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 43 %
Patients who reported that their room and bathroom were "Always" clean 61 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 26 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 44 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 25 %
Patients who reported that the area around their room was "Usually" quiet at night 31 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 21 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 29 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 50 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 15 %
Patients who reported YES, they would definitely recommend the hospital 45 %
Patients who reported YES, they would probably recommend the hospital 40 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of RICHMOND UNIVERSITY MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the RICHMOND UNIVERSITY MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for RICHMOND UNIVERSITY MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at RICHMOND UNIVERSITY MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $22
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $26
Outpatient (1 to 3 days Prior to Index Hospital Admission) $236
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $18
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $5
Carrier (1 to 3 days Prior to Index Hospital Admission) $526
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,703
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $12
Carrier (During Index Hospital Admission) $1,510
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $580
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $52
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,580
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $877
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $7,840
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $77
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,932
Total (Complete Episode) $28,996

Infection Rates at RICHMOND UNIVERSITY MEDICAL CENTER

These measures show how often patients at RICHMOND UNIVERSITY MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.95 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 2.73 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 7,466.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 8.40 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 14.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.67 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.05 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.56 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 10,377.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 14.67 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 3.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.20 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.03 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.80 / Same
SSI - Colon Surgery: Number of Procedures 66.00 / Same
SSI - Colon Surgery: Predicted Cases 1.76 / Same
SSI - Colon Surgery: Observed Cases 1.00 / Same
SSI - Colon Surgery 0.57 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit -- / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.66 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 153.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 1.13 / Same
SSI - Abdominal Hysterectomy: Observed Cases 0.00 / Same
SSI - Abdominal Hysterectomy 0.00 / Same
MRSA Bacteremia: Lower Confidence Limit 0.68 / Same
MRSA Bacteremia: Upper Confidence Limit 3.06 / Same
MRSA Bacteremia: Patient Days 56,786.00 / Same
MRSA Bacteremia: Predicted Cases 4.52 / Same
MRSA Bacteremia: Observed Cases 7.00 / Same
MRSA Bacteremia 1.55 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.60 / Same
Clostridium Difficile (C.Diff): Upper Confidence Limit 1.27 / Same
Clostridium Difficile (C.Diff): Patient Days 49,769.00 / Same
Clostridium Difficile (C.Diff): Predicted Cases 31.42 / Same
Clostridium Difficile (C.Diff): Observed Cases 28.00 / Same
Clostridium Difficile (C.Diff) 0.89 / Same

How RICHMOND UNIVERSITY MEDICAL CENTER Compares to Other Similar Facilities

This is how RICHMOND UNIVERSITY MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in STATEN ISLAND, NY

Worst Hospitals in STATEN ISLAND, NY

Percentages of Complications and Deaths at RICHMOND UNIVERSITY MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.2% SAME
Death rate for heart attack patients 12% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 8.8% SAME
Death rate for heart failure patients 9% SAME
Death rate for pneumonia patients 17.1% SAME
Death rate for stroke patients 13.2% SAME
Pressure ulcer rate 0.33% SAME
Death rate among surgical inpatients with serious treatable complications 224.65% Worse
Iatrogenic pneumothorax rate 0.28% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.44% SAME
Postoperative acute kidney injury requiring dialysis rate 1.52% SAME
Postoperative respiratory failure rate 7.8% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.46% SAME
Postoperative sepsis rate 4.9% SAME
Postoperative wound dehiscence rate 1.87% SAME
Abdominopelvic accidental puncture or laceration rate 0.91% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.92% SAME

Skilled Nursing Facilities Near RICHMOND UNIVERSITY MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near RICHMOND UNIVERSITY MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
N J Eastern Star Home 5:
Union Plaza Care Center 5:
United Hebrew Geriatric Center 5:
De La Salle Hall 5:
Park Avenue Extended Care Facility 5:
Skilled Nursing at Fellowship Village 5:
Hartwyck at Oak Tree 5:
Barnert Subacute Rehabilitation Center, LLC 5:
Careone at Somerset Valley 5:
Forest View Center For Rehabilitation and Nursing 5:
Northwell Health Stern Family Center For Rehab 5:
Sea View Hospital Rehabilitation Center and Home 5:
Queen of Peace Residence 5:
Mount Sinai South Nassau T C U 5:
New York Center For Rehabilitation and Nursing 5:
Sea Crest Nursing and Rehabilitation Center 5:
Complete Care at Shrewsbury LLC 5:
Family of Caring Healthcare at Tenafly, LLC 5:
Elizabeth Seton Children's Center 5:
Lower West Side Rehab and Nursing Center 5:
Bainbridge Nursing and Rehabilitation Center 5:
Parker Jewish Institute For Health Care and Rehab 5:
Arbor Glen Center 5:
Family of Caring Healthcare at Montclair 5:
St Marys Center Inc 5:
Carmel Richmond Healthcare and Rehab Center 5:
Parker at Somerset, Inc 5:
Job Haines Home For Aged People 5:
Cheshire Home 5:
Doctors Subacute Healthcare, LLC 5:
Spring Hills Post Acute Livingston 5:
Inglemoor Rehabilitation and Care Center of Living 5:
Lynbrook Restorative Therapy and Nursing 5:
Dwelling Place at St Clares 5:
N Y S Veterans Home In N Y C 5:
Alaris Health at St Mary's 5:
Care Connection Rahway 5:
Emerson Health Care Center 5:
White House Healthcare and Rehabilitation Center 5:
Careone at Ridgewood Avenue 5:
The Actors Fund Home 5:
Careone at Wayne 5:
Beacon Rehabilitation and Nursing Center 5:
Split Rock Rehabilition and Health Care Center 5:
Careone at Teaneck 5:
Dumont Center For Rehabilitation and Nursing Care 5:
Childrens Specialized Hospital Mountainside 5:
Eastchester Rehabilitation and Health Care Center 5:
Careone at Holmdel 5:
Methodist Home For Nursing and Rehabilitation 5:
The Amsterdam at Harborside 5:
Gold Crest Care Center 5:
New East Side Nursing Home 5:
Complete Care at West Caldwell LLC 5:
Dr Susan Smith Mckinney Nursing and Rehab Center 5:
Upper East Side Rehabilitation and Nursing Center 5:
Jamaica Hospital Nursing Home Co Inc 5:
Reformed Church Home 5:
St Marys Hospital For Children 5:
Careone at The Highlands 5:
Margaret Tietz Center For Nursing Care Inc 5:
Silvercrest 5:
Careone at Madison Avenue 5:
Elizabeth Nursing and Rehab 5:
N J Veterans Mem Home Paramus 5:
Hoboken University Medical Center Tcu 5:
Winchester Gardens Health Care Center 5:
Careone at East Brunswick 5:
Windsor Park Rehab and Nursing Center 5:
Jamaica Hospital Medical Center T C U 5:
New Gouverneur Hospital S N F 5:
Complete Care at Woodlands 5:
Mcauley Hall Health Care Cente 5:
North Shore - L I J Orzac Ctr For Rehabilitation 5:
Careone at Valley 5:
Pine Acres Convalescent Center 5:
The Enclave at Rye Rehab and Nursing Ctr 5:
Continuing Care at Lantern Hill 5:
Cliffside Rehab and Residential Health Care Center 5:
Hamilton Park Nursing and Rehabilitation Center 5:
Arbor Ridge Rehabilitation and Healthcare Center 5:
Excel Care at Wayne 5:
Complete Care at Prospect Heights LLC 5:
University Center For Rehabilitation and Nursing 5:
Henry J Carter Skilled Nursing Facility 5:
South Mountain Hc 5:
Shore View Nursing and Rehabilitation Center 5:
Acclaim Rehabilitation and Nursing Center 4:
The Grand Rehabilitation and Nursing at Queens 4:
Park Crescent Healthcare and Rehabilitation Center 4:
Preferred Care at Old Bridge, LLC 4:
Peace Care St Ann's 4:
Premier Nsg and Rehab Center of Far Rockaway 4:
Highfield Gardens Care Center of Great Neck 4:
Peninsula Nursing and Rehabilitation Center 4:
The Pavilion at Queens For Rehabilitation and Nrsing 4:
Careone at Livingston 4:
Autumn Lake Healthcare at Old Bridge 4:
Careone at Middletown 4:
Bensonhurst Center For Rehab and Healthcare 4:

Medical Groups Affiliated with RICHMOND UNIVERSITY MEDICAL CENTER

There are 240 doctors and 118 medical groups that are affiliated with RICHMOND UNIVERSITY MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with RICHMOND UNIVERSITY MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with RICHMOND UNIVERSITY MEDICAL CENTER.