CENTERWELL HOME HEALTH: Ratings, Survey Results, and Analysis
CMS Five Star Rating (3.5 out of 5): , Patient Recommendation: 85%
9 OLDE EASTWOOD VILLAGE BLVD ASHEVILLE, NC 28803
---
Data date: Jan 17, 2024
The Most Important Data about CENTERWELL HOME HEALTH
We've looked at a lot of home health care agencies; this is what we think you need to see first. Read through this even if you do not have much time. (It's the tl;dr section.)
The overall 5-star Rating for CENTERWELL HOME HEALTH is 3.5 out of possible 5 stars (with 1 being the lowest and 5 the highest rating). The average rating nationally for a home health care agency is 3. The agency is highly recommended by 80% of its customers. This is HIGHER than the national average. The percentage of patients who gave CENTERWELL HOME HEALTH a rating of 9 or 10 was 85%. This is LOWER than the national average. The agency has been participating in Medicare since 04/03/2002. The agency costs LESS than the average agency nationally. The agency serves 62 ZIP codes.
To jump to a specific section of the review, here are the section headers: General Data, DTC rating, List of Services, Ratings, Service Area, Performance Measures, patient surveys, Medical Professionals.
The home health care database is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
What is this page all about?
Below is everything shred of information that we can find about CENTERWELL HOME HEALTH, along with our best effort to make sense of the data. Our purpose here is to help you to make good decisions when picking a home health care agency and to keep you informed once you have chosen one. We know from personal experience that choosing a home health care agency is not something you do once and then you forget about it. When you choose a home health care agency, it is important to be aware of any changes, good or bad, so that you can stay as comfortable as possible. Changes in the agency, the people who work there, or the patients can all affect your care.
General Information on CENTERWELL HOME HEALTH
Data as of Jan 17, 2024
Address:
9 OLDE EASTWOOD VILLAGE BLVD
ASHEVILLE, NC 28803
Medicare Provider Number: 347235
Participating in Medicare Since: April 03, 2002
Ownership Type: PROPRIETARY
Cost compared to national average: 94%
DTC Performance for CENTERWELL HOME HEALTH
The DTC-PAC measures assess successful discharge to the community from a PAC setting, with successful discharge to the community including no unplanned rehospitalizations and no death in the 31 days following discharge. Specifically, these measures report a provider’s riskstandardized rate of Medicare fee-for-service (FFS) patients/residents who are discharged to the community following a PAC stay, and do not have an unplanned readmission to an acute care hospital or LTCH in the 31 days following discharge to community, and who remain alive during the 31 days following discharge to community. Community, for this measure, is defined as home or self care, with or without home health services, based on Patient Discharge Status Codes 01, 06, 81, and 86 on the Medicare FFS claim. A statistical approach is used to calculate confidence intervals for the provider’s DTC rate. These confidence intervals are then compared to the national observed DTC rate to assign providers to performance categories for public reporting. The performance categories are (i) better than the national rate, (ii) no different from the national rate, and (iii) worse than the national rate.
DTC performance is Worse Than National Rate for CENTERWELL HOME HEALTH.
Home Health Care Services
CENTERWELL HOME HEALTH offers 6 of 6 services tracked by CMS. A list showing the services offered and not offered is shown below.
Services Offered | Services Not Offered |
|
|
Ratings for CENTERWELL HOME HEALTH
The Centers for Medicare and Medicaid Services (CMS) has developed a detailed methodology for rating home health care agencies. The scores shown below are based on the The Consumer Assessment of Healthcare Providers and Systems (CAHPS®) Home Health Care Survey.
Rating Type | Rating |
---|---|
5-Star Quality Rating | 3.5: |
HHCAHPS Survey Summary Star Rating | 3: |
Star Rating For Health Team Gave Care In A Professional Way | 3: |
Star Rating For Health Team Communicated Well With Them | 3: |
Star Rating Team Discussed Medicines, Pain, And Home Safety | 3: |
Star Rating For How Patients Rated Overall Care From Agency | 3: |
Service Area Covered by CENTERWELL HOME HEALTH
CENTERWELL HOME HEALTH provides home health care services in these zip codes.
28139 28167 28601 28701 28704 28708 28709 28710 28711 28712 28715 28716 28718 28721 28722 28724 28726 28727 28729 28730 28731 28732 28735 28738 28739 28742 28743 28745 28747 28748 28749 28750 28751 28752 28753 28754 28756 28757 28758 28759 28761 28762 28766 28768 28770 28772 28773 28774 28778 28782 28785 28786 28787 28790 28791 28792 28793 28801 28803 28804 28805 28806
Performance Measures for CENTERWELL HOME HEALTH
All of the measures included in HHC are proportions that show what percentage of patients or episodes experienced the process or outcome being measured. For all measures, except acute care hospitalization, a higher measure value means a better score.
Process of care measures tell you how often an agency gave the recommended care (like checking patients for depression when they start getting care). A score of 88% for a process of care measure is interpreted as 88% of the patients received the recommended care during their episode of care.
Question | Percentage |
---|---|
How Often Physician-recommended Actions To Address Medication Issues Were Completely Timely | 97.8% |
How Often The Home Health Team Determined Whether Patients Received A Flu Shot For The Current Flu Season | 68.5% |
How Often Patients Got Better At Walking Or Moving Around | 88.5% |
How Often Patients Got Better At Getting In And Out Of Bed | 86.9% |
How Often Patients Got Better At Bathing | 88.6% |
How Often Patients' Breathing Improved | 87.8% |
How Often Patients Got Better At Taking Their Drugs Correctly By Mouth | 85.1% |
How Often Home Health Patients Had To Be Admitted To The Hospital | 13.6% |
How Often Patients Receiving Home Health Care Needed Urgent, Unplanned Care In The ER Without Being Admitted | 13.2% |
Patient Survey Responses for CENTERWELL HOME HEALTH
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CENTERWELL HOME HEALTH to the national results for similar facilities.
Question | Percentage / Compared to National |
---|---|
Percent Of Patients Who Reported That Their Home Health Team Gave Care In A Professional Way | 87% (Nat: 88%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Communicated Well With Them | 85% (Nat: 86%) Lower |
Percent Of Patients Who Reported That Their Home Health Team Discussed Medicines, Pain, And Home Safety With Them | 75% (Nat: 82%) Lower |
Percent Of Patients Who Gave Their Home Health Agency A Rating Of 9 Or 10 On A Scale From 0 (lowest) To 10 (highest) | 85% (Nat: 85%) Lower |
Percent Of Patients Who Reported YES, They Would Definitely Recommend The Home Health Agency To Friends And Family | 80% (Nat: 78%) Higher |
Medical Professionals Associated with CENTERWELL HOME HEALTH
These are the doctors who are affiliated with CENTERWELL HOME HEALTH.
- DAVID SLAWEK ( INTERNAL MEDICINE )
- SUSAN SHELTON ( NURSE PRACTITIONER - FLETCHER HOSPITAL INC )
- RONALD CALDWELL ( INTERNAL MEDICINE - FLETCHER HOSPITAL INC )
- DAVID NAPOLI ( HAND SURGERY - EMERGEORTHO PA )
- WERNER BROOKS ( ORTHOPEDIC SURGERY - EMERGEORTHO PA )
- TIMOTHY SHEA ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- ANDREA FROST ( FAMILY PRACTICE - FLETCHER HOSPITAL INC )
- ALLAN NASH ( INTERNAL MEDICINE )
- GABRIELLE SCHWEIGART ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- ERNESTO DE LA TORRE ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- JAMES WEAVER ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- JOHN LAFATA ( INTERNAL MEDICINE - DLP HAYWOOD REGIONAL MEDICAL CENTER LLC )
- ANGELA BRYAN ( FAMILY PRACTICE - BLUE RIDGE HEALTHCARE MEDICAL GROUP INC )
- SAMUEL TILDEN ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- RUSTAN ADCOCK ( FAMILY PRACTICE - THE FAMILY HEALTH CENTERS PA )
- RONALD JOHNSON ( FAMILY PRACTICE - FLETCHER HOSPITAL INC )
- CHRISTOPHER SANDER ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- DENA SNEAD ( INTERNAL MEDICINE - FLETCHER HOSPITAL INC )
- JOHN MCKEEVER ( PHYSICIAN ASSISTANT - EVENTUS WHOLEHEALTH PLLC )
- BRANDI WILSON ( NURSE PRACTITIONER - HOT SPRINGS HEALTH PROGRAM INC )
- CHRISTOPHER DALEY ( ORTHOPEDIC SURGERY - EMERGEORTHO PA )
- CAMERON KUROWSKI ( FAMILY PRACTICE - THE FAMILY HEALTH CENTERS PA )
- ERIC BYRD ( INTERNAL MEDICINE - HENDERSON COUNTY HOSPITAL CORPORATION )
- CHRISTINA MCDONALD ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- KEVAN HANSEL ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- GERALD MARTIN ( INTERNAL MEDICINE )
- LYNNEA SKIMAN ( NURSE PRACTITIONER - HOSPICE OF HENDERSON COUNTY INC )
- CAROL ANNE COPENHAVER ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- JOHN FLETCHER ( INTERNAL MEDICINE - CANNON FAMILY HEALTH PLLC )
- ANNE WACKER ( PHYSICIAN ASSISTANT - APPALACHIAN MOUNTAIN COMMUNITY HEALTH CENTERS )
- LISA COZZARELLI ( NURSE PRACTITIONER - INPATIENT CONSULTANTS OF NORTH CAROLINA PC )
- ALAN MORGAN ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- BETSY MERRELL ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- EDWARD ST BERNARD ( INTERNAL MEDICINE - MH MISSION HOSPITAL MCDOWELL, LLLP )
- KERRY FINCHER ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- KAREN DIEZ ( NURSE PRACTITIONER - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- WILLIAM NEEL ( NURSE PRACTITIONER - WNC FAMILY MEDICAL CENTER PLLC )
- JUSTIN SNIPES ( NURSE PRACTITIONER )
- TRACY CHAPMAN ( NURSE PRACTITIONER )
- MARSHALL FOSTER ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- THOMAS LUGUS ( FAMILY PRACTICE - FLETCHER HOSPITAL INC )
- PHILIP FONTENOT ( ORTHOPEDIC SURGERY - EMERGEORTHO PA )
- MICHAEL BROWN ( FAMILY PRACTICE - HAZELWOOD FAMILY MEDICINE PLLC )
- MYRON SMITH ( ORTHOPEDIC SURGERY - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- TED BARNETT ( ORTHOPEDIC SURGERY - CAROLINA HAND AND SPORTS MEDICINE, P.A. )
- MICHELLE BREEDLOVE ( NURSE PRACTITIONER - CURANA HEALTH OF NORTH CAROLINA PLLC )
- ANN MARIE HAMMOND ( NURSE PRACTITIONER - BLUE RIDGE HEALTHCARE MEDICAL GROUP INC )
- JASON GOLDIE ( FAMILY PRACTICE - THE FAMILY HEALTH CENTERS PA )
- KAYLA WILLIAMS ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- LATEEF ABUMOUSSA ( INTERNAL MEDICINE - HENDERSON COUNTY HOSPITAL CORPORATION )
- SAMUEL JARRETT ( ORTHOPEDIC SURGERY - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- MARY SMITH ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- BRIAN EDWARDS ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- GREGORY GLANCE ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- COLDEN ODELL ( NURSE PRACTITIONER - ST. LUKE'S HOSPITAL INC )
- JIHAN PRICE ( PHYSICIAN ASSISTANT - EVENTUS WHOLEHEALTH PLLC )
- AMY JOHNSON ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- LINDA BROOKS ( NURSE PRACTITIONER - WNC FAMILY MEDICAL CENTER PLLC )
- HEATHER KOREN ( PHYSICIAN ASSISTANT - EVENTUS WHOLEHEALTH PLLC )
- PAUL MIDKIFF ( FAMILY PRACTICE - PROACTIVE THERAPY OF NORTH CAROLINA INC )
- KELSEY HINES ( PHYSICIAN ASSISTANT - MOUNTAIN AREA HEALTH EDUCATION CENTER INC )
- JOSEPH ANDERSON ( FAMILY PRACTICE - RDMG ASSOCIATES PA )
- JAVID BAKSH ( PAIN MANAGEMENT - HIGHLANDS PROFESSIONAL SERVICES )
- MARIANNA BENSON ( FAMILY PRACTICE - FLETCHER HOSPITAL INC )
- DAVID CLEMENTS ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- ALLYSON PICKENS ( NURSE PRACTITIONER - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- LAUREN EASTRIDGE ( PHYSICIAN ASSISTANT - HENDERSON COUNTY HOSPITAL CORPORATION )
- JOHN ROEGGE ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- JASON COOK ( FAMILY PRACTICE - THE FAMILY HEALTH CENTERS PA )
- GREGORY BERNARDI ( PHYSICIAN ASSISTANT - MOUNTAIN AREA HEALTH EDUCATION CENTER INC )
- SARAH MOHAMMED ( NURSE PRACTITIONER - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- SARAH BENTLEY ( NURSE PRACTITIONER - PARK HILL MEDICINE PA )
- JAMES CASERIO ( INTERNAL MEDICINE - JAMES J CASERIO MD PA )
- WINIFRED MOREHOUSE ( INTERNAL MEDICINE - ASHEVILLE MEDICINE AND PEDIATRICS LTD )
- NATHANIEL JABLECKI ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- GREGORY LAVIGNE ( ORTHOPEDIC SURGERY - HENDERSON COUNTY HOSPITAL CORPORATION )
- JOSHUA BERNSTEIN ( INTERNAL MEDICINE - ASHEVILLE MEDICINE AND PEDIATRICS LTD )
- MELANIE ORANGE ( FAMILY PRACTICE - BLUE RIDGE HEALTHCARE MEDICAL GROUP INC )
- LAURIE LEMAUVIEL ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- JOSHUA CHRISTIAN ( FAMILY PRACTICE - NORTH BUNCOMBE FAMILY MEDICINE PA )
- PAMELA CAVANAUGH ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- DREW SCHNYDER ( FAMILY PRACTICE - RDMG ASSOCIATES PA )
- EMILY DIZNOFF ( GENERAL PRACTICE - OUR FAMILY DOCTOR, PLLC )
- NICOLE OGG ( FAMILY PRACTICE - CANNON FAMILY HEALTH PLLC )
- ROBERT SMITH ( FAMILY PRACTICE - FLETCHER HOSPITAL INC )
- CHARLES SIMS ( INTERNAL MEDICINE - BILTMORE MEDICAL ASSOCIATES PA )
- EDWARD LILLY ( ORTHOPEDIC SURGERY - EMERGEORTHO PA )
- JUSTIN PARKER ( FAMILY PRACTICE - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- ANDREW KERSTEN ( SPORTS MEDICINE - EMERGEORTHO PA )
- JAMES COLEMAN ( FAMILY PRACTICE - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- CURRY JONES ( FAMILY PRACTICE - HOT SPRINGS HEALTH PROGRAM INC )
- JOSEPH DEMENT ( ORTHOPEDIC SURGERY - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- WESLEY JONES ( INTERNAL MEDICINE - FLETCHER HOSPITAL INC )
- JAMES MACDONELL ( ORTHOPEDIC SURGERY - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- AMBER HENSON ( FAMILY PRACTICE - BLUE RIDGE COMMUNITY HEALTH SERVICES INC )
- JENNIFER NELSON ( NURSE PRACTITIONER - LIFESOURCE OF NORTH CAROLINA )
- FRIELDEN JONES ( FAMILY PRACTICE - HOT SPRINGS HEALTH PROGRAM INC )
- SHERRY HILL ( INTERNAL MEDICINE - EVENTUS WHOLEHEALTH PLLC )
- JAMES BRYANT ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- ANDREW CROCKER ( INTERNAL MEDICINE - HENDERSON COUNTY HOSPITAL CORPORATION )
- CHONA REGUYAL ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- STEWART TRIMBLE ( INTERNAL MEDICINE - CANNON FAMILY HEALTH PLLC )
- SUSAN MCKENNEY ( NURSE PRACTITIONER - HENDERSON COUNTY HOSPITAL CORPORATION )
- CATHERINE HAGGART ( PHYSICIAN ASSISTANT - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- CHARLES DEPAOLO ( ORTHOPEDIC SURGERY - HENDERSON COUNTY HOSPITAL CORPORATION )
- CATHY TONG ( INTERNAL MEDICINE - HENDERSON COUNTY HOSPITAL CORPORATION )
- JOSEPH DYER ( NURSE PRACTITIONER - EVENTUS WHOLEHEALTH PLLC )
- NATALIE RALPH ( FAMILY PRACTICE - DLP WESTERN CAROLINA PHYSICIAN PRACTICES LLC )
- TALLY EDDINGS ( ORTHOPEDIC SURGERY - PROACTIVE THERAPY OF NORTH CAROLINA INC )
- LARRY RUSSELL ( FAMILY PRACTICE - WNC FAMILY MEDICAL CENTER PLLC )
- CHARLES YOUNG ( FAMILY PRACTICE - HOT SPRINGS HEALTH PROGRAM INC )
- JEREMY SYLVANUS ( FAMILY PRACTICE - THE FAMILY HEALTH CENTERS PA )
- ELIZABETH MACKINNON ( NURSE PRACTITIONER - BLUE RIDGE HEALTHCARE MEDICAL GROUP INC )
- GAYLON OWENS ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- ELLEN MOORE ( INTERNAL MEDICINE - CAROLINA INTERNAL MEDICINE ASSOCIATES PA )
- LEANNE KLINE ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- JAMES KAREGEANNES ( ORTHOPEDIC SURGERY - PROACTIVE THERAPY OF NORTH CAROLINA INC )
- JORJETA TAHTAWI ( INTERNAL MEDICINE - FLETCHER HOSPITAL INC )
- DAN RADULESCU ( NURSE PRACTITIONER - BOWEN PRIMARY AND URGENT CARE PA )
- REID USEDOM ( FAMILY PRACTICE - HENDERSON COUNTY HOSPITAL CORPORATION )
- MARK BURTON ( INTERNAL MEDICINE - BLUE RIDGE HEALTHCARE MEDICAL GROUP INC )
- DAVID HUMPHREY ( INTERNAL MEDICINE - MISSION HEALTH COMMUNITY MULTISPECIALTY PROVIDERS LLC )
- TERESA FRALIX ( FAMILY PRACTICE - BLUE RIDGE COMMUNITY HEALTH SERVICES INC )