MERCY MEDICAL CENTER OF MT SHASTA Review
Get Information, Ratings, Surveys, and Compare MERCY MEDICAL CENTER OF MT SHASTA to other hospitals
Overall Hospital Rating: ; HCAPS approval: 75%
Database data as of January 31, 2024
A Review of the Data
Prepared by Richard Saunders as of January 31, 2024.
The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MERCY MEDICAL CENTER OF MT SHASTA. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MERCY MEDICAL CENTER OF MT SHASTA, Survey Analysis.)
In the briefest summary, MERCY MEDICAL CENTER OF MT SHASTA is one of the types of hospitals called Critical Access Hospitals. It is in MOUNT SHASTA, CA. Its five star rating is 3 . Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 51319. It does provide emergency services. There are 117 medical professionals and 52 doctor groups affiliated with the hospital. We do not have data on average costs for care provided at MERCY MEDICAL CENTER OF MT SHASTA.
According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 75% of the patients surveyed definitely recommended MERCY MEDICAL CENTER OF MT SHASTA, while only 5% did not recommend going to MERCY MEDICAL CENTER OF MT SHASTA.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for MERCY MEDICAL CENTER OF MT SHASTA
Address:
914 PINE STREET
MOUNT SHASTA, CA
96067
(530) 926-6111
Click for Map
Medicare Provider Number:
51319
Type:
Critical Access Hospitals
Ownership:
Voluntary non-profit - Other
Overall Hospital Quality Star Rating for MERCY MEDICAL CENTER OF MT SHASTA
Overall Rating:
The Overall Hospital Quality Star Rating for MERCY MEDICAL CENTER OF MT SHASTA summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
Overall rating | Number of hospitals / Percentage |
---|---|
1 star | 198 (6.34%) |
2 stars | 702 (22.49%) |
3 stars | 895 (28.68%) |
4 stars | 895 (28.68%) |
5 stars | 431 (13.81%) |
N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY MEDICAL CENTER OF MT SHASTA to the national results for similar facilities.
Survey Question | Response |
---|---|
Patients who reported that their nurses "Always" communicated well | 81 % |
Patients who reported that their nurses "Sometimes" or "Never" communicated well | 4 % |
Patients who reported that their nurses "Usually" communicated well | 15 % |
Nurse communication - linear mean score | Not Applicable |
Nurse communication - star rating | Not Applicable |
Patients who reported that their nurses "Always" treated them with courtesy and respect | 88 % |
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
Patients who reported that their nurses "Usually" treated them with courtesy and respect | 9 % |
Patients who reported that their nurses "Always" listened carefully to them | 78 % |
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 3 % |
Patients who reported that their nurses "Usually" listened carefully to them | 19 % |
Patients who reported that their nurses "Always" explained things in a way they could understand | 76 % |
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 5 % |
Patients who reported that their nurses "Usually" explained things in a way they could understand | 19 % |
Patients who reported that their doctors "Always" communicated well | 81 % |
Patients who reported that their doctors "Sometimes" or "Never" communicated well | 4 % |
Patients who reported that their doctors "Usually" communicated well | 15 % |
Doctor communication - linear mean score | Not Applicable |
Doctor communication - star rating | Not Applicable |
Patients who reported that their doctors "Always" treated them with courtesy and respect | 85 % |
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
Patients who reported that their doctors "Usually" treated them with courtesy and respect | 12 % |
Patients who reported that their doctors "Always" listened carefully to them | 77 % |
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 4 % |
Patients who reported that their doctors "Usually" listened carefully to them | 19 % |
Patients who reported that their doctors "Always" explained things in a way they could understand | 79 % |
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 5 % |
Patients who reported that their doctors "Usually" explained things in a way they could understand | 16 % |
Patients who reported that they "Always" received help as soon as they wanted | 69 % |
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 8 % |
Patients who reported that they "Usually" received help as soon as they wanted | 23 % |
Staff responsiveness - linear mean score | Not Applicable |
Staff responsiveness - star rating | Not Applicable |
Patients who reported that they "Always" received help after using the call button as soon as they wanted | 69 % |
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 5 % |
Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 26 % |
Patients who reported that they "Always" received bathroom help as soon as they wanted | 69 % |
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 11 % |
Patients who reported that they "Usually" received bathroom help as soon as they wanted | 20 % |
Patients who reported that staff "Always" explained about medicines before giving it to them | 71 % |
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 14 % |
Patients who reported that staff "Usually" explained about medicines before giving it to them | 15 % |
Communication about medicines - linear mean score | Not Applicable |
Communication about medicines - star rating | Not Applicable |
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 83 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 5 % |
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 12 % |
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 58 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 23 % |
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 19 % |
Patients who reported that NO, they were not given information about what to do during their recovery at home | 9 % |
Patients who reported that YES, they were given information about what to do during their recovery at home | 91 % |
Discharge information - linear mean score | Not Applicable |
Discharge information - star rating | Not Applicable |
Patients who reported that NO, they did not discuss whether they would need help after discharge | 11 % |
Patients who reported that YES, they did discuss whether they would need help after discharge | 89 % |
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 8 % |
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 92 % |
Patients who "Agree" they understood their care when they left the hospital | 43 % |
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 4 % |
Patients who "Strongly Agree" they understood their care when they left the hospital | 53 % |
Care transition - linear mean score | Not Applicable |
Care transition - star rating | Not Applicable |
Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 49 % |
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 6 % |
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 45 % |
Patients who "Agree" that they understood their responsiblities in managing their health | 43 % |
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 4 % |
Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 53 % |
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 35 % |
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 3 % |
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 62 % |
Patients who reported that their room and bathroom were "Always" clean | 74 % |
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 9 % |
Patients who reported that their room and bathroom were "Usually" clean | 17 % |
Cleanliness - linear mean score | Not Applicable |
Cleanliness - star rating | Not Applicable |
Patients who reported that the area around their room was "Always" quiet at night | 64 % |
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 5 % |
Patients who reported that the area around their room was "Usually" quiet at night | 31 % |
Quietness - linear mean score | Not Applicable |
Quietness - star rating | Not Applicable |
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 8 % |
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 15 % |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 77 % |
Overall hospital rating - linear mean score | Not Applicable |
Overall hospital rating - star rating | Not Applicable |
Patients who reported NO, they would probably not or definitely not recommend the hospital | 5 % |
Patients who reported YES, they would definitely recommend the hospital | 75 % |
Patients who reported YES, they would probably recommend the hospital | 20 % |
Recommend hospital - linear mean score | Not Applicable |
Recommend hospital - star rating | Not Applicable |
Summary star rating | Not Applicable |
Cost of MERCY MEDICAL CENTER OF MT SHASTA, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY MEDICAL CENTER OF MT SHASTA provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for MERCY MEDICAL CENTER OF MT SHASTA: Not Available
We do not have detailed cost analysis for MERCY MEDICAL CENTER OF MT SHASTA.
Infection Rates at MERCY MEDICAL CENTER OF MT SHASTA
These measures show how often patients at MERCY MEDICAL CENTER OF MT SHASTA contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
Infection Type | Score / Compare to National Average |
---|---|
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | Not Available / Not Available |
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | Not Available / Not Available |
Central Line Associated Bloodstream Infection: Number of Device Days | 175.00 / Not Available |
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 0.05 / Not Available |
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 0.00 / Not Available |
Central Line Associated Bloodstream Infection (ICU + select Wards) | Not Available / Not Available |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | Not Available / Not Available |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | Not Available / Not Available |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 438.00 / Not Available |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 0.29 / Not Available |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 1.00 / Not Available |
Catheter Associated Urinary Tract Infections (ICU + select Wards) | Not Available / Not Available |
SSI - Colon Surgery: Lower Confidence Limit | Not Available / Not Available |
SSI - Colon Surgery: Upper Confidence Limit | Not Available / Not Available |
SSI - Colon Surgery: Number of Procedures | 9.00 / Not Available |
SSI - Colon Surgery: Predicted Cases | 0.25 / Not Available |
SSI - Colon Surgery: Observed Cases | 0.00 / Not Available |
SSI - Colon Surgery | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Number of Procedures | 1.00 / Not Available |
SSI - Abdominal Hysterectomy: Predicted Cases | 0.01 / Not Available |
SSI - Abdominal Hysterectomy: Observed Cases | 0.00 / Not Available |
SSI - Abdominal Hysterectomy | Not Available / Not Available |
MRSA Bacteremia: Lower Confidence Limit | Not Available / Not Available |
MRSA Bacteremia: Upper Confidence Limit | Not Available / Not Available |
MRSA Bacteremia: Patient Days | 3,990.00 / Not Available |
MRSA Bacteremia: Predicted Cases | 0.08 / Not Available |
MRSA Bacteremia: Observed Cases | 0.00 / Not Available |
MRSA Bacteremia | Not Available / Not Available |
Clostridium Difficile (C.Diff): Lower Confidence Limit | -- / Same |
Clostridium Difficile (C.Diff): Upper Confidence Limit | 2.76 / Same |
Clostridium Difficile (C.Diff): Patient Days | 3,822.00 / Same |
Clostridium Difficile (C.Diff): Predicted Cases | 1.09 / Same |
Clostridium Difficile (C.Diff): Observed Cases | 0.00 / Same |
Clostridium Difficile (C.Diff) | 0.00 / Same |
How MERCY MEDICAL CENTER OF MT SHASTA Compares to Other Similar Facilities
This is how MERCY MEDICAL CENTER OF MT SHASTA compares to other similar hospitals nationally based on data provided to CMS.
Top Hospitals in MOUNT SHASTA, CA
Worst Hospitals in MOUNT SHASTA, CA
Percentages of Complications and Deaths at MERCY MEDICAL CENTER OF MT SHASTA
Measure | Score | Compared to National Rates |
---|---|---|
Rate of complications for hip/knee replacement patients | NA | Not Enough Data |
Death rate for heart attack patients | NA | Not Enough Data |
Death rate for CABG surgery patients | NA | Not Enough Data |
Death rate for COPD patients | NA | Not Enough Data |
Death rate for heart failure patients | 13.4% | SAME |
Death rate for pneumonia patients | 16.8% | SAME |
Death rate for stroke patients | 16.2% | SAME |
Pressure ulcer rate | NA | Not Enough Data |
Death rate among surgical inpatients with serious treatable complications | NA | Not Enough Data |
Iatrogenic pneumothorax rate | NA | Not Enough Data |
In-hospital fall with hip fracture rate | NA | Not Enough Data |
Postoperative hemorrhage or hematoma rate | NA | Not Enough Data |
Postoperative acute kidney injury requiring dialysis rate | NA | Not Enough Data |
Postoperative respiratory failure rate | NA | Not Enough Data |
Perioperative pulmonary embolism or deep vein thrombosis rate | NA | Not Enough Data |
Postoperative sepsis rate | NA | Not Enough Data |
Postoperative wound dehiscence rate | NA | Not Enough Data |
Abdominopelvic accidental puncture or laceration rate | NA | Not Enough Data |
CMS Medicare PSI 90: Patient safety and adverse events composite | NA | Not Enough Data |
Skilled Nursing Facilities Near MERCY MEDICAL CENTER OF MT SHASTA
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY MEDICAL CENTER OF MT SHASTA ranked by their CMS 5-Star Overall Rating.
Facility Name | Overall Rating |
---|---|
Shasta View Estates | 4: |
Medical Groups Affiliated with MERCY MEDICAL CENTER OF MT SHASTA
There are 117 doctors and 52 medical groups that are affiliated with MERCY MEDICAL CENTER OF MT SHASTA.
Affiliated Doctor Groups
- DIGNITY HEALTH
- KAISER FOUNDATION HEALTH PLAN OF WASHINGTON
- PARAGON CHICO MEDICAL GROUP INC
- DIGNITY HEALTH MEDICAL FOUNDATION
- MCCLOUD HEALTHCARE CLINIC, INC.
- MOUNTAIN VALLEYS HEALTH CENTERS
- MOUNT SHASTA RADIOLOGY INC
- PROVIDENCE HEALTH AND SERVICES OREGON
- OPEN DOOR COMMUNITY HEALTH CENTERS
- CATALYST NEUROMEDICAL CENTER PC
- NORTH STATE HOSPITALIST MEDICAL GROUP INC
- SOUTHERN OREGON ORTHOPEDICS INC
- REDDING CRITICAL CARE MEDICAL GROUP, INC.
- SOUND PHYSICIANS EMERGENCY MEDICINE OF SOUTHERN CALIFORNIA PC
- SHASTA ORTHOPEDICS AND SPORTS MEDICINE A MEDICAL CORPORATION
- REDDING UROLOGIC ASSOCIATES A MEDICAL CORP
- SHASTA REGIONAL MEDICAL GROUP INC
- BAYHEALTH MEDICAL CENTER, INC
- SISKIYOU HOSPITAL INC
- MOHAMED H KHAN MD INC
- ROGUE VALLEY UROLOGY PC
- MOUNTAIN VISTA EMERGENCY PHYSICIANS, LLC
- SHASTA CRITICAL CARE SPECIALISTS MEDICAL CLINIC INC
- SANTA ROSA COMMUNITY HEALTH CENTERS
- PARISH ANESTHESIA OF CALIFORNIA A PROFESSIONAL MEDICAL CORPORATION
- CHAVEZ EMERGENCY PHYSICIANS MEDICAL GROUP INC
- SKY LAKES MEDICAL CENTER INC
- ASANTE PHYSICIAN PARTNERS
- CEP AMERICA - ANESTHESIA PC
- SHASTA COMMUNITY HEALTH CENTER
- CEP AMERICA - CALIFORNIA
- RADIATION ONCOLOGY GROUP CONSULTANTS P C
- NORTHBAY HEALTHCARE GROUP
- REGENTS OF THE UNIV OF CA
- SACRAMENTO HEART AND VASCULAR MEDICAL
- EPIC ORTHOPEDICS
- TEAM PHYSICIANS OF CALIFORNIA MEDICAL GROUP INC
- PERMANENTE MEDICAL GROUP INC
- SOUTHERN OREGON NEUROSURGICAL AND SPINE ASSOCIATES, PC
- ANESTHESIOLOGY AFFILIATES LLC
- AMS BAPTIST LLC
- AMS OF GULF BREEZE LLC
- SOLONIUK CLINIC A MEDICAL CORPORATION
- REDDING PAIN MEDICINE
- TALENT CLINIC, LLC
- REDDING RADIATION ONCOLOGISTS PC
- SOUTHERN OREGON CARDIOLOGY LLC
- SHASTA EMERGENCY MEDICAL ASSOCIATES INC
- SISKIYOU EYE CENTER MEDICAL GROUP INC
- SISKIYOU EYE CENTER, MEDICAL GROUP, PC
- LONG VALLEY HEALTH CENTER
- NAPA VALLEY EMERGENCY MEDICAL GROUP
The list of medical professionals associated with MERCY MEDICAL CENTER OF MT SHASTA is very long, so we have added another pages. See a list of medical professionals associated with MERCY MEDICAL CENTER OF MT SHASTA.