CHAPMAN GLOBAL MEDICAL CENTER in ORANGE, CA:
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Overall Rating:
Database data was released on January 25, 2023
About CHAPMAN GLOBAL MEDICAL CENTER
Rating:
NursingHomeDatabase has the latest reviews, location, phone numbers, list of medical professionaals and other information about CHAPMAN GLOBAL MEDICAL CENTER.
CHAPMAN GLOBAL MEDICAL CENTER is one of a type of hospitals called Acute Care Hospitals. It is located in ORANGE, CA. Its five star rating is 2. It's type of ownership is Proprietary. The facility's Medicare ID is 50745.
EMERGENCY SERVICES: It does provide emergency services.
There are 56 medical professionals affiliated with CHAPMAN GLOBAL MEDICAL CENTER.
According to a survey by the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 56% of the patients surveyed definitely recommended CHAPMAN GLOBAL MEDICAL CENTER, while only 15% did not recommend going to CHAPMAN GLOBAL MEDICAL CENTER.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for CHAPMAN GLOBAL MEDICAL CENTER
Address:
2601 E CHAPMAN AVE
ORANGE, CA
92869
(714) 633-0011
Click for Map
Medicare Provider Number:
50745
Type:
Acute Care Hospitals
Ownership:
Proprietary
Overall Hospital Quality Star Rating for CHAPMAN GLOBAL MEDICAL CENTER
Overall Rating:
The Overall Hospital Quality Star Rating for CHAPMAN GLOBAL MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
The methodology used to calculate Overall Star Ratings involves multiple steps to select, standardize, and calculate scores based on Care Compare measures. Overall Star Ratings are created using this seven-step process:
- Selection and standardization of measures for inclusion in the Overall Star Rating
- Assignment of measures to groups
- Calculation and standardization of measure group scores
- Calculation of hospital summary scores as a weighted average of available group scores
- Application of minimum thresholds for receiving an Overall Star Rating
- Assignment of hospitals to peer groups based on their number of measure groups (3, 4, or 5)
- Application of clustering algorithm to categorize summary scores into star ratings
For each hospital, a hospital summary score is calculated by taking the weighted average of the hospital’s scores for each measure group. The table below shows the weight applied to each measure group. The hospital summary score is then used to assign hospitals to star ratings, using k-means clustering within each peer group.
| Measure group | Weight used in calculation |
|---|---|
| Mortality | 22% |
| Safety | 22% |
| Readmission | 22% |
| Patient Experience | 22% |
| Timely & Effective Care | 12% |
Note that these percentage weights are out of 100%. If a hospital has no measures in a certain measure group, the weighted percentage is redistributed proportionally to the other measure groups. For example, if a hospital had no measures in the Timely & Effective Care category, the 12% weight would be redistributed evenly as 25% for each of the Mortality, Safety of Care, Readmission and Patient Experience groups.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
| Overall rating | Number of hospitals / Percentage |
|---|---|
| 1 star | 198 (6.34%) |
| 2 stars | 702 (22.49%) |
| 3 stars | 895 (28.68%) |
| 4 stars | 895 (28.68%) |
| 5 stars | 431 (13.81%) |
| N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Cost of CHAPMAN GLOBAL MEDICAL CENTER, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CHAPMAN GLOBAL MEDICAL CENTER provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for CHAPMAN GLOBAL MEDICAL CENTER: 109.77%
On average at CHAPMAN GLOBAL MEDICAL CENTER, emergency patients were changed $25,545. This is higher than the state average of $25,229. It is also higher than the state average of $24,355.
More Information about the calculation of Medicare Spending Per Beneficiary for CHAPMAN GLOBAL MEDICAL CENTER: The measure assesses Medicare Part A and Part B payments for services provided to a CHAPMAN GLOBAL MEDICAL CENTER during a spending-per-beneficiary episode that spans from three days prior to an inpatient hospital admission through 30 days after discharge. The payments included in this measure are price-standardized and risk-adjusted. The payment measures for heart attack, heart failure, pneumonia, and hip/knee replacement are estimates of payments associated with a 30-day episode of care for heart attack, heart failure, or pneumonia, or a 90-day episode of care for hip/knee replacement. The episode of care begins with the admission. For the heart attack, heart failure, and pneumonia measures, payments across multiple care settings, services, and supplies (inpatient, outpatient, skilled nursing facility, home health, hospice, physician/clinical laboratory/ambulance services, durable medical equipment, prosthetics/orthotics, and supplies) are assessed for the next 30 days. For hip/knee replacement, the measure includes all payments for the next 30 days but also includes payments related to the hip/knee replacement for days 31 – 90. For the heart attack, heart failure, pneumonia, and hip/knee replacement payment measures, payment rates are provided in the downloadable database and presented on the Hospital Care Compare website in terms of dollars. Hospitals’ rates are compared to the national mean payment to categorize whether a hospital’s payment rate is less than the national mean payment, no different than the national mean payment, or greater than the national mean payment, For some hospitals, the number of cases is too small to reliably compare their results to the national mean payment. The payment measures are not intended to be interpreted in isolation but to be considered in the context of existing quality measures such as CMS’s 30-day mortality measures for heart attack, heart failure, and pneumonia, and the 90-day complication measure for hip/knee replacement.
Detailed table for spending and period for patients at CHAPMAN GLOBAL MEDICAL CENTER:
| Type | Amount |
|---|---|
| Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Inpatient (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Outpatient (1 to 3 days Prior to Index Hospital Admission) | $38 |
| Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $0 |
| Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $14 |
| Carrier (1 to 3 days Prior to Index Hospital Admission) | $688 |
| Home Health Agency (During Index Hospital Admission) | $0 |
| Hospice (During Index Hospital Admission) | $0 |
| Inpatient (During Index Hospital Admission) | $11,100 |
| Outpatient (During Index Hospital Admission) | $0 |
| Skilled Nursing Facility (During Index Hospital Admission) | $0 |
| Durable Medical Equipment (During Index Hospital Admission) | $38 |
| Carrier (During Index Hospital Admission) | $1,867 |
| Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $568 |
| Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $275 |
| Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $2,683 |
| Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $358 |
| Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $6,294 |
| Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $160 |
| Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $1,461 |
| Total (Complete Episode) | $25,545 |
Infection Rates at CHAPMAN GLOBAL MEDICAL CENTER
These measures show how often patients at CHAPMAN GLOBAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally. HAI measures provide information on infections that occur while the patient is in the hospital and include: central line-associated bloodstream infections (CLABSI), catheterassociated urinary tract infections (CAUTI), surgical site infection (SSI) from colon surgery or abdominal hysterectomy, methicillin-resistant Staphylococcus Aureus (MRSA) blood laboratory-identified events (bloodstream infections), and Clostridium difficile (C.diff.) laboratory-identified events (intestinal infections). The HAI measures show how often patients at CHAPMAN GLOBAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to like hospitals. The CDC calculates a Standardized Infection Ratio (SIR) which may take into account the type of patient care location, number of patients with an existing infection, laboratory methods, hospital affiliation with a medical school, bed size of the hospital, patient age, and classification of patient health. SIRs are calculated for the hospital, the state, and the nation. Hospitals’ SIRs are compared to the national benchmark to determine if hospitals’ performance on these measures is better than the national benchmark (lower), no different than the national benchmark, or worse than the national benchmark (higher). The HAI measures apply to all patients treated in acute care hospitals, including adult, pediatric, neonatal, Medicare, and non-Medicare patients.
| Infection Type | Score / Compare to National Average |
|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | Not Available / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | Not Available / Not Available |
| Central Line Associated Bloodstream Infection: Number of Device Days | 850.00 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 0.60 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 0.00 / Not Available |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | Not Available / Not Available |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | -- / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 2.28 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 1,931.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 1.32 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 0.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.00 / Same |
| SSI - Colon Surgery: Lower Confidence Limit | Not Available / Not Available |
| SSI - Colon Surgery: Upper Confidence Limit | Not Available / Not Available |
| SSI - Colon Surgery: Number of Procedures | 5.00 / Not Available |
| SSI - Colon Surgery: Predicted Cases | 0.16 / Not Available |
| SSI - Colon Surgery: Observed Cases | 0.00 / Not Available |
| SSI - Colon Surgery | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Number of Procedures | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Predicted Cases | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Observed Cases | Not Available / Not Available |
| SSI - Abdominal Hysterectomy | Not Available / Not Available |
| MRSA Bacteremia: Lower Confidence Limit | Not Available / Not Available |
| MRSA Bacteremia: Upper Confidence Limit | Not Available / Not Available |
| MRSA Bacteremia: Patient Days | 6,331.00 / Not Available |
| MRSA Bacteremia: Predicted Cases | 0.26 / Not Available |
| MRSA Bacteremia: Observed Cases | 0.00 / Not Available |
| MRSA Bacteremia | Not Available / Not Available |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.13 / Same |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 2.49 / Same |
| Clostridium Difficile (C.Diff): Patient Days | 6,331.00 / Same |
| Clostridium Difficile (C.Diff): Predicted Cases | 2.66 / Same |
| Clostridium Difficile (C.Diff): Observed Cases | 2.00 / Same |
| Clostridium Difficile (C.Diff) | 0.75 / Same |
How CHAPMAN GLOBAL MEDICAL CENTER Compares to Other Similar Facilities
This is how CHAPMAN GLOBAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.
Percentages of Complications and Deaths at CHAPMAN GLOBAL MEDICAL CENTER
| Measure | Score | Compared to National Rates |
|---|---|---|
| Rate of complications for hip/knee replacement patients | 2.4% | SAME |
| Death rate for heart attack patients | NA | Not Enough Data |
| Death rate for CABG surgery patients | NA | Not Enough Data |
| Death rate for COPD patients | NA | Not Enough Data |
| Death rate for heart failure patients | NA | Not Enough Data |
| Death rate for pneumonia patients | 14.9% | SAME |
| Death rate for stroke patients | NA | Not Enough Data |
| Pressure ulcer rate | 0.24% | SAME |
| Death rate among surgical inpatients with serious treatable complications | NA | Not Enough Data |
| Iatrogenic pneumothorax rate | 0.18% | SAME |
| In-hospital fall with hip fracture rate | 0.07% | SAME |
| Postoperative hemorrhage or hematoma rate | 2.59% | SAME |
| Postoperative acute kidney injury requiring dialysis rate | 0.91% | SAME |
| Postoperative respiratory failure rate | 13.08% | SAME |
| Perioperative pulmonary embolism or deep vein thrombosis rate | 3.22% | SAME |
| Postoperative sepsis rate | 3.98% | SAME |
| Postoperative wound dehiscence rate | 0.8% | SAME |
| Abdominopelvic accidental puncture or laceration rate | 1.02% | SAME |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.07% | SAME |
Skilled Nursing Facilities Near CHAPMAN GLOBAL MEDICAL CENTER
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CHAPMAN GLOBAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.
Medical Professsionals Affiliated with CHAPMAN GLOBAL MEDICAL CENTER
These are the doctors affliated with this hospital:
- GAIL FRANCES LIEZL ABCEDE ( INTERNAL MEDICINE - NEW FOUNDATION MEDICAL INC )
- SAADAH ALRAJAB ( CRITICAL CARE (INTENSIVISTS) - SAADAH ALRAJAB MD MPH INC )
- JOOBY BABU ( PULMONARY DISEASE - CHEST AND CRITICAL CARE CONSULTANTS A MEDICAL GROUP )
- ISABEL BENAVIDES ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- DARREN BERGEY ( ORTHOPEDIC SURGERY )
- VINCENT BUI ( PHYSICIAN ASSISTANT - CHRISTOPHER C NINH MD, INC )
- STEVEN BUI ( ANESTHESIOLOGY - ORANGE COAST ANESTHESIA INC )
- ROBERT CANNON ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- PUNEET CHAHAL ( INFECTIOUS DISEASE - INFECTIOUS DISEASE ASSOCIATES OF ORANGE COUNTY INC )
- JAMES CHANG ( ANESTHESIOLOGY - ORANGE COAST ANESTHESIA INC )
- STEFAN CHESBRO ( NURSE PRACTITIONER - MY MD INC )
- BRIAN COOMBE ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- AMOR DEL MUNDO ( PSYCHIATRY )
- JACQUELINE EUBANY ( CARDIAC ELECTROPHYSIOLOGY - AURORA ADVANCED HEALTHCARE INC )
- MOHAMMAD FARUKHI ( INTERNAL MEDICINE - MY MD INC )
- MARIANNE GO-WHEELER ( INFECTIOUS DISEASE - INFECTIOUS DISEASE ASSOCIATES OF ORANGE COUNTY INC )
- AFSANEH HAFTBARADARAN MOHAMMADI ( NEPHROLOGY - PACIFIC RENAL CARE MEDICAL CORP )
- YUNG HAN ( ORTHOPEDIC SURGERY - HAN ORTHOPAEDICS INC )
- SEAN HIROTA ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - HARINDER S. GOGIA, M.D., INC. )
- THOMAS HO ( ANESTHESIOLOGY - ANESTHESIA SPECIALISTS OF ORANGE COUNTY, INC. )
- CHRISTOPHER HOLDEN ( GENERAL PRACTICE )
- DANIEL HUANG ( HEMATOLOGY/ONCOLOGY - THE ONCOLOGY INSTITUTE CA, A PROFESSIONAL CORPORATION )
- ANDREW IMPARATO ( HOSPITALIST - PIH HEALTH PHYSICIANS )
- KEVIN KUETTEL ( GASTROENTEROLOGY - ASSOCIATED GASTROENTEROLOGY MEDICAL GROUP )
- JOHN LIN ( INTERNAL MEDICINE - ER CARE GROUP EL MONTE A MEDICAL CORPORATION )
- VINOD MALHOTRA ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - GATEWAY REHAB AND WELLNESS CENTER INC )
- GAYTRI MANEK ( INTERNAL MEDICINE - CHEST AND CRITICAL CARE CONSULTANTS A MEDICAL GROUP )
- TARUN MARWAHA ( NEPHROLOGY - PACIFIC RENAL CARE MEDICAL CORP )
- ROBERT MCWHIRTER ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- RIFFAT MERAJ ( PULMONARY DISEASE - CHEST AND CRITICAL CARE CONSULTANTS A MEDICAL GROUP )
- LORRAINE METZLER-SZABO ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- VU NGUYEN ( ANESTHESIOLOGY - ORANGE COAST ANESTHESIA INC )
- HUNG NGUYEN ( FAMILY PRACTICE )
- THANG NGUYEN ( GENERAL SURGERY )
- CHRISTOPHER NINH ( ORTHOPEDIC SURGERY - CHRISTOPHER C NINH MD, INC )
- SAMUEL PARK ( ANESTHESIOLOGY - ORANGE COAST ANESTHESIA INC )
- ROMA PATEL ( INFECTIOUS DISEASE - INFECTIOUS DISEASE ASSOCIATES OF ORANGE COUNTY INC )
- KAREN REUSS ( DIAGNOSTIC RADIOLOGY - CANCER CENTER IMAGING INC. )
- DENNIS RIFF ( GASTROENTEROLOGY - ASSOCIATED GASTROENTEROLOGY MEDICAL GROUP )
- YASSER SALEM ( GENERAL SURGERY - YASSER H. SALEM MD., PROFESSIONAL CORPORATION )
- RUPALI SARAIYA ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- DEVANG SAVANI ( PULMONARY DISEASE - CHEST AND CRITICAL CARE CONSULTANTS A MEDICAL GROUP )
- ROBERT SCHREIMAN ( FAMILY PRACTICE - NEW FOUNDATION MEDICAL INC )
- MONICA SERNA ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- REZA SHAHBAZ ( DIAGNOSTIC RADIOLOGY - REZA SHAHBAZ MD INC )
- ROBERT SHAPIRO ( EMERGENCY MEDICINE - SEVEN STAR HOSPITAL ASSOCIATES INC )
- SUSAN SHARP ( FAMILY PRACTICE )
- PAUL SIMPSON ( PULMONARY DISEASE - SAADAH ALRAJAB MD MPH INC )
- HARPREET SINGH ( CARDIOVASCULAR DISEASE (CARDIOLOGY) )
- TUAN TA ( INFECTIOUS DISEASE - INFECTIOUS DISEASE ASSOCIATES OF ORANGE COUNTY INC )
- REZA TALEBI DOLOUEI ( FAMILY PRACTICE )
- DAVID THOMAS ( EMERGENCY MEDICINE - CAN EMERGENCY PHYSICIANS MEDICAL GROUP INC )
- WYNNSON TOM ( ANESTHESIOLOGY - ORANGE COAST ANESTHESIA INC )
- JONATHAN TONG ( ANESTHESIOLOGY - ORANGE COAST ANESTHESIA INC )
- TRIEU TRAN ( ORTHOPEDIC SURGERY )
- WYMAN YEE ( UNDEFINED PHYSICIAN TYPE (SPECIFY) - REZA SHAHBAZ MD INC )
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CHAPMAN GLOBAL MEDICAL CENTER to the national results for similar facilities.
| Survey Question | Response |
|---|---|
| Patients who reported that their nurses "Always" communicated well | 64 % |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 15 % |
| Patients who reported that their nurses "Usually" communicated well | 21 % |
| Nurse communication - linear mean score | Not Applicable |
| Nurse communication - star rating | Not Applicable |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | 73 % |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 10 % |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | 17 % |
| Patients who reported that their nurses "Always" listened carefully to them | 57 % |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 19 % |
| Patients who reported that their nurses "Usually" listened carefully to them | 24 % |
| Patients who reported that their nurses "Always" explained things in a way they could understand | 64 % |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 15 % |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | 21 % |
| Patients who reported that their doctors "Always" communicated well | 71 % |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 10 % |
| Patients who reported that their doctors "Usually" communicated well | 19 % |
| Doctor communication - linear mean score | Not Applicable |
| Doctor communication - star rating | Not Applicable |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | 80 % |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 7 % |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | 13 % |
| Patients who reported that their doctors "Always" listened carefully to them | 65 % |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 12 % |
| Patients who reported that their doctors "Usually" listened carefully to them | 23 % |
| Patients who reported that their doctors "Always" explained things in a way they could understand | 67 % |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 12 % |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | 21 % |
| Patients who reported that they "Always" received help as soon as they wanted | 53 % |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 21 % |
| Patients who reported that they "Usually" received help as soon as they wanted | 26 % |
| Staff responsiveness - linear mean score | Not Applicable |
| Staff responsiveness - star rating | Not Applicable |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | 51 % |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 23 % |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 26 % |
| Patients who reported that they "Always" received bathroom help as soon as they wanted | 54 % |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 19 % |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | 27 % |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 60 % |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 21 % |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 19 % |
| Communication about medicines - linear mean score | Not Applicable |
| Communication about medicines - star rating | Not Applicable |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 74 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 13 % |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 13 % |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 47 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 30 % |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 23 % |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 19 % |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 81 % |
| Discharge information - linear mean score | Not Applicable |
| Discharge information - star rating | Not Applicable |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | 23 % |
| Patients who reported that YES, they did discuss whether they would need help after discharge | 77 % |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 15 % |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 85 % |
| Patients who "Agree" they understood their care when they left the hospital | 45 % |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 11 % |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 44 % |
| Care transition - linear mean score | Not Applicable |
| Care transition - star rating | Not Applicable |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 51 % |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 15 % |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 34 % |
| Patients who "Agree" that they understood their responsiblities in managing their health | 50 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 10 % |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 40 % |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 37 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 8 % |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 55 % |
| Patients who reported that their room and bathroom were "Always" clean | 75 % |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 6 % |
| Patients who reported that their room and bathroom were "Usually" clean | 19 % |
| Cleanliness - linear mean score | Not Applicable |
| Cleanliness - star rating | Not Applicable |
| Patients who reported that the area around their room was "Always" quiet at night | 55 % |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 16 % |
| Patients who reported that the area around their room was "Usually" quiet at night | 29 % |
| Quietness - linear mean score | Not Applicable |
| Quietness - star rating | Not Applicable |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 16 % |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 25 % |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 59 % |
| Overall hospital rating - linear mean score | Not Applicable |
| Overall hospital rating - star rating | Not Applicable |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 15 % |
| Patients who reported YES, they would definitely recommend the hospital | 56 % |
| Patients who reported YES, they would probably recommend the hospital | 29 % |
| Recommend hospital - linear mean score | Not Applicable |
| Recommend hospital - star rating | Not Applicable |
| Summary star rating | Not Applicable |
