KAISER FOUNDATION HOSPITAL-MORENO VALLEY in MORENO VALLEY, CA:
Reviews, Ratings, Surveys, Comparisons, Find a Doctor, etc.
Overall Rating: Not Available
Database data was released on January 25, 2023
About KAISER FOUNDATION HOSPITAL-MORENO VALLEY
Rating:
Not Available
NursingHomeDatabase has the latest reviews, location, phone numbers, list of medical professionaals and other information about KAISER FOUNDATION HOSPITAL-MORENO VALLEY.
KAISER FOUNDATION HOSPITAL-MORENO VALLEY is one of a type of hospitals called Acute Care Hospitals. It is located in MORENO VALLEY, CA. Its five star rating is Not Available. It's type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 50765.
EMERGENCY SERVICES: It does provide emergency services.
There are 52 medical professionals affiliated with KAISER FOUNDATION HOSPITAL-MORENO VALLEY.
According to a survey by the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 72% of the patients surveyed definitely recommended KAISER FOUNDATION HOSPITAL-MORENO VALLEY, while only 7% did not recommend going to KAISER FOUNDATION HOSPITAL-MORENO VALLEY.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for KAISER FOUNDATION HOSPITAL-MORENO VALLEY
Address:
27300 IRIS AVENUE
MORENO VALLEY, CA
92555
(951) 251-6000
Click for Map
Medicare Provider Number:
50765
Type:
Acute Care Hospitals
Ownership:
Voluntary non-profit - Other
Overall Hospital Quality Star Rating for KAISER FOUNDATION HOSPITAL-MORENO VALLEY
Overall Rating: Not Available
The Overall Hospital Quality Star Rating for KAISER FOUNDATION HOSPITAL-MORENO VALLEY summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
The methodology used to calculate Overall Star Ratings involves multiple steps to select, standardize, and calculate scores based on Care Compare measures. Overall Star Ratings are created using this seven-step process:
- Selection and standardization of measures for inclusion in the Overall Star Rating
- Assignment of measures to groups
- Calculation and standardization of measure group scores
- Calculation of hospital summary scores as a weighted average of available group scores
- Application of minimum thresholds for receiving an Overall Star Rating
- Assignment of hospitals to peer groups based on their number of measure groups (3, 4, or 5)
- Application of clustering algorithm to categorize summary scores into star ratings
For each hospital, a hospital summary score is calculated by taking the weighted average of the hospital’s scores for each measure group. The table below shows the weight applied to each measure group. The hospital summary score is then used to assign hospitals to star ratings, using k-means clustering within each peer group.
| Measure group | Weight used in calculation |
|---|---|
| Mortality | 22% |
| Safety | 22% |
| Readmission | 22% |
| Patient Experience | 22% |
| Timely & Effective Care | 12% |
Note that these percentage weights are out of 100%. If a hospital has no measures in a certain measure group, the weighted percentage is redistributed proportionally to the other measure groups. For example, if a hospital had no measures in the Timely & Effective Care category, the 12% weight would be redistributed evenly as 25% for each of the Mortality, Safety of Care, Readmission and Patient Experience groups.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
| Overall rating | Number of hospitals / Percentage |
|---|---|
| 1 star | 198 (6.34%) |
| 2 stars | 702 (22.49%) |
| 3 stars | 895 (28.68%) |
| 4 stars | 895 (28.68%) |
| 5 stars | 431 (13.81%) |
| N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Cost of KAISER FOUNDATION HOSPITAL-MORENO VALLEY, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the KAISER FOUNDATION HOSPITAL-MORENO VALLEY provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for KAISER FOUNDATION HOSPITAL-MORENO VALLEY: Not Available
More Information about the calculation of Medicare Spending Per Beneficiary for KAISER FOUNDATION HOSPITAL-MORENO VALLEY: The measure assesses Medicare Part A and Part B payments for services provided to a KAISER FOUNDATION HOSPITAL-MORENO VALLEY during a spending-per-beneficiary episode that spans from three days prior to an inpatient hospital admission through 30 days after discharge. The payments included in this measure are price-standardized and risk-adjusted. The payment measures for heart attack, heart failure, pneumonia, and hip/knee replacement are estimates of payments associated with a 30-day episode of care for heart attack, heart failure, or pneumonia, or a 90-day episode of care for hip/knee replacement. The episode of care begins with the admission. For the heart attack, heart failure, and pneumonia measures, payments across multiple care settings, services, and supplies (inpatient, outpatient, skilled nursing facility, home health, hospice, physician/clinical laboratory/ambulance services, durable medical equipment, prosthetics/orthotics, and supplies) are assessed for the next 30 days. For hip/knee replacement, the measure includes all payments for the next 30 days but also includes payments related to the hip/knee replacement for days 31 – 90. For the heart attack, heart failure, pneumonia, and hip/knee replacement payment measures, payment rates are provided in the downloadable database and presented on the Hospital Care Compare website in terms of dollars. Hospitals’ rates are compared to the national mean payment to categorize whether a hospital’s payment rate is less than the national mean payment, no different than the national mean payment, or greater than the national mean payment, For some hospitals, the number of cases is too small to reliably compare their results to the national mean payment. The payment measures are not intended to be interpreted in isolation but to be considered in the context of existing quality measures such as CMS’s 30-day mortality measures for heart attack, heart failure, and pneumonia, and the 90-day complication measure for hip/knee replacement.
Infection Rates at KAISER FOUNDATION HOSPITAL-MORENO VALLEY
These measures show how often patients at KAISER FOUNDATION HOSPITAL-MORENO VALLEY contract certain infections during the course of their medical treatment, when compared to other hospitals nationally. HAI measures provide information on infections that occur while the patient is in the hospital and include: central line-associated bloodstream infections (CLABSI), catheterassociated urinary tract infections (CAUTI), surgical site infection (SSI) from colon surgery or abdominal hysterectomy, methicillin-resistant Staphylococcus Aureus (MRSA) blood laboratory-identified events (bloodstream infections), and Clostridium difficile (C.diff.) laboratory-identified events (intestinal infections). The HAI measures show how often patients at KAISER FOUNDATION HOSPITAL-MORENO VALLEY contract certain infections during the course of their medical treatment, when compared to like hospitals. The CDC calculates a Standardized Infection Ratio (SIR) which may take into account the type of patient care location, number of patients with an existing infection, laboratory methods, hospital affiliation with a medical school, bed size of the hospital, patient age, and classification of patient health. SIRs are calculated for the hospital, the state, and the nation. Hospitals’ SIRs are compared to the national benchmark to determine if hospitals’ performance on these measures is better than the national benchmark (lower), no different than the national benchmark, or worse than the national benchmark (higher). The HAI measures apply to all patients treated in acute care hospitals, including adult, pediatric, neonatal, Medicare, and non-Medicare patients.
| Infection Type | Score / Compare to National Average |
|---|---|
| Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.34 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 3.63 / Same |
| Central Line Associated Bloodstream Infection: Number of Device Days | 2,416.00 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 2.25 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 3.00 / Same |
| Central Line Associated Bloodstream Infection (ICU + select Wards) | 1.34 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.30 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 3.18 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 2,530.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 2.57 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 3.00 / Same |
| Catheter Associated Urinary Tract Infections (ICU + select Wards) | 1.17 / Same |
| SSI - Colon Surgery: Lower Confidence Limit | 0.04 / Same |
| SSI - Colon Surgery: Upper Confidence Limit | 3.48 / Same |
| SSI - Colon Surgery: Number of Procedures | 54.00 / Same |
| SSI - Colon Surgery: Predicted Cases | 1.42 / Same |
| SSI - Colon Surgery: Observed Cases | 1.00 / Same |
| SSI - Colon Surgery | 0.71 / Same |
| SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
| SSI - Abdominal Hysterectomy: Number of Procedures | 26.00 / Not Available |
| SSI - Abdominal Hysterectomy: Predicted Cases | 0.24 / Not Available |
| SSI - Abdominal Hysterectomy: Observed Cases | 0.00 / Not Available |
| SSI - Abdominal Hysterectomy | Not Available / Not Available |
| MRSA Bacteremia: Lower Confidence Limit | 0.25 / Same |
| MRSA Bacteremia: Upper Confidence Limit | 4.87 / Same |
| MRSA Bacteremia: Patient Days | 21,528.00 / Same |
| MRSA Bacteremia: Predicted Cases | 1.36 / Same |
| MRSA Bacteremia: Observed Cases | 2.00 / Same |
| MRSA Bacteremia | 1.47 / Same |
| Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.39 / Same |
| Clostridium Difficile (C.Diff): Upper Confidence Limit | 1.48 / Same |
| Clostridium Difficile (C.Diff): Patient Days | 20,176.00 / Same |
| Clostridium Difficile (C.Diff): Predicted Cases | 11.14 / Same |
| Clostridium Difficile (C.Diff): Observed Cases | 9.00 / Same |
| Clostridium Difficile (C.Diff) | 0.81 / Same |
How KAISER FOUNDATION HOSPITAL-MORENO VALLEY Compares to Other Similar Facilities
This is how KAISER FOUNDATION HOSPITAL-MORENO VALLEY compares to other similar hospitals nationally based on data provided to CMS.
Top Hospitals in MORENO VALLEY, CA
Worst Hospitals in MORENO VALLEY, CA
Percentages of Complications and Deaths at KAISER FOUNDATION HOSPITAL-MORENO VALLEY
| Measure | Score | Compared to National Rates |
|---|---|---|
| Rate of complications for hip/knee replacement patients | NA | Not Enough Data |
| Death rate for heart attack patients | NA | Not Enough Data |
| Death rate for CABG surgery patients | NA | Not Enough Data |
| Death rate for COPD patients | NA | Not Enough Data |
| Death rate for heart failure patients | NA | Not Enough Data |
| Death rate for pneumonia patients | NA | Not Enough Data |
| Death rate for stroke patients | NA | Not Enough Data |
| Pressure ulcer rate | 0.37% | SAME |
| Death rate among surgical inpatients with serious treatable complications | NA | Not Enough Data |
| Iatrogenic pneumothorax rate | 0.18% | SAME |
| In-hospital fall with hip fracture rate | 0.07% | SAME |
| Postoperative hemorrhage or hematoma rate | NA | Not Enough Data |
| Postoperative acute kidney injury requiring dialysis rate | NA | Not Enough Data |
| Postoperative respiratory failure rate | NA | Not Enough Data |
| Perioperative pulmonary embolism or deep vein thrombosis rate | NA | Not Enough Data |
| Postoperative sepsis rate | NA | Not Enough Data |
| Postoperative wound dehiscence rate | NA | Not Enough Data |
| Abdominopelvic accidental puncture or laceration rate | 1.03% | SAME |
| CMS Medicare PSI 90: Patient safety and adverse events composite | 1.01% | SAME |
Skilled Nursing Facilities Near KAISER FOUNDATION HOSPITAL-MORENO VALLEY
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near KAISER FOUNDATION HOSPITAL-MORENO VALLEY ranked by their CMS 5-Star Overall Rating.
Medical Professsionals Affiliated with KAISER FOUNDATION HOSPITAL-MORENO VALLEY
These are the doctors affliated with this hospital:
- SYED AHMED ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- DIANA CHRISTINE ALANO ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- ARTHUR KEVIN AMADOR ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- LINNEA AMESUR ( HOSPITALIST - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- CAITLYN ANDERSON ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- AREZOU ARYAI ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- ROBERT BECK ( DIAGNOSTIC RADIOLOGY - SEVEN STAR HOSPITAL ASSOCIATES INC )
- TARUNA BHATIA ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- DANIEL CHANG ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- MICHAEL DARABOS ( HOSPITALIST - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- LIANA DIANTS ( FAMILY PRACTICE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- RADU DUDAS ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- JAMES ERSKINE ( DIAGNOSTIC RADIOLOGY - SEVEN STAR HOSPITAL ASSOCIATES INC )
- KENYATTA EVANS ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- HADI FATTAH ( NEPHROLOGY - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- MEHRDAD GHAHREMANI-GHAJAR ( GENERAL PRACTICE - INLAND EMPIRE NEPHROLOGY INC )
- ALAN GOFF ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- JAIME GONZALEZ ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- DAVID HAN ( ANESTHESIOLOGY - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- MARYAM HANNA ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- JAWDAT HANTULI ( HOSPITALIST - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- KAMRAN HASSAN ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- ZAHID HODA ( GENERAL SURGERY - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- ERIC JACOBSON ( DIAGNOSTIC RADIOLOGY - SEVEN STAR HOSPITAL ASSOCIATES INC )
- HYUNGKOO KIM ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- CHRISTIE KNOX ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- NEELU KOHLI ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- MICHAEL LE ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- WILSON LEE ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- SUSAN LIEN ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- MATTHEW MEHNE ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- SHAMS MISTRY ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- STEPHANIE MUIR ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- LUIS MUNOZ ( CARDIOVASCULAR DISEASE (CARDIOLOGY) - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- BONEY NINAN ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- EVA NYAGGAH ( HOSPITALIST - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- NNEKA OLUOHA ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- JEAN BERNADETTE ONG KIAN KOC ( GASTROENTEROLOGY - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- BING PAO ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- CELYNE PHUNG ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- MATTHEW PILLSBURY ( EMERGENCY MEDICINE - RIVERSIDE COUNTY MEDICAL SERVICES A MEDICAL CORPORATION )
- AMANJOT RANGI ( HOSPITALIST - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- REBECCA RUIZ ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- AYE SAW ( HOSPITALIST - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- BIRJU SHAH ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- MOHAMMAD SHARIF ( NEPHROLOGY - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- GUNEET SINGH ( EMERGENCY MEDICINE - CEP AMERICA - CALIFORNIA )
- ALAN TANNER ( DIAGNOSTIC RADIOLOGY - SEVEN STAR HOSPITAL ASSOCIATES INC )
- DAHLIA TAWFIK-SEXTON ( GENERAL SURGERY - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- PAULINA TRAN ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- TRANG TRUONG ( INTERNAL MEDICINE - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
- SHELLY XING GAMMON ( NEPHROLOGY - SOUTHERN CALIFORNIA PERMANENTE MEDICAL GROUP )
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for KAISER FOUNDATION HOSPITAL-MORENO VALLEY to the national results for similar facilities.
| Survey Question | Response |
|---|---|
| Patients who reported that their nurses "Always" communicated well | 78 % |
| Patients who reported that their nurses "Sometimes" or "Never" communicated well | 5 % |
| Patients who reported that their nurses "Usually" communicated well | 17 % |
| Nurse communication - linear mean score | Not Applicable |
| Nurse communication - star rating | Not Applicable |
| Patients who reported that their nurses "Always" treated them with courtesy and respect | 85 % |
| Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
| Patients who reported that their nurses "Usually" treated them with courtesy and respect | 12 % |
| Patients who reported that their nurses "Always" listened carefully to them | 75 % |
| Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 6 % |
| Patients who reported that their nurses "Usually" listened carefully to them | 19 % |
| Patients who reported that their nurses "Always" explained things in a way they could understand | 75 % |
| Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 6 % |
| Patients who reported that their nurses "Usually" explained things in a way they could understand | 19 % |
| Patients who reported that their doctors "Always" communicated well | 79 % |
| Patients who reported that their doctors "Sometimes" or "Never" communicated well | 5 % |
| Patients who reported that their doctors "Usually" communicated well | 16 % |
| Doctor communication - linear mean score | Not Applicable |
| Doctor communication - star rating | Not Applicable |
| Patients who reported that their doctors "Always" treated them with courtesy and respect | 87 % |
| Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
| Patients who reported that their doctors "Usually" treated them with courtesy and respect | 10 % |
| Patients who reported that their doctors "Always" listened carefully to them | 76 % |
| Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 6 % |
| Patients who reported that their doctors "Usually" listened carefully to them | 18 % |
| Patients who reported that their doctors "Always" explained things in a way they could understand | 74 % |
| Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 6 % |
| Patients who reported that their doctors "Usually" explained things in a way they could understand | 20 % |
| Patients who reported that they "Always" received help as soon as they wanted | 58 % |
| Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 13 % |
| Patients who reported that they "Usually" received help as soon as they wanted | 29 % |
| Staff responsiveness - linear mean score | Not Applicable |
| Staff responsiveness - star rating | Not Applicable |
| Patients who reported that they "Always" received help after using the call button as soon as they wanted | 59 % |
| Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 11 % |
| Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 30 % |
| Patients who reported that they "Always" received bathroom help as soon as they wanted | 57 % |
| Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 15 % |
| Patients who reported that they "Usually" received bathroom help as soon as they wanted | 28 % |
| Patients who reported that staff "Always" explained about medicines before giving it to them | 65 % |
| Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 20 % |
| Patients who reported that staff "Usually" explained about medicines before giving it to them | 15 % |
| Communication about medicines - linear mean score | Not Applicable |
| Communication about medicines - star rating | Not Applicable |
| Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 75 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 12 % |
| Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 13 % |
| Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 55 % |
| Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 27 % |
| Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 18 % |
| Patients who reported that NO, they were not given information about what to do during their recovery at home | 13 % |
| Patients who reported that YES, they were given information about what to do during their recovery at home | 87 % |
| Discharge information - linear mean score | Not Applicable |
| Discharge information - star rating | Not Applicable |
| Patients who reported that NO, they did not discuss whether they would need help after discharge | 12 % |
| Patients who reported that YES, they did discuss whether they would need help after discharge | 88 % |
| Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 14 % |
| Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 86 % |
| Patients who "Agree" they understood their care when they left the hospital | 42 % |
| Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 8 % |
| Patients who "Strongly Agree" they understood their care when they left the hospital | 50 % |
| Care transition - linear mean score | Not Applicable |
| Care transition - star rating | Not Applicable |
| Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 47 % |
| Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 10 % |
| Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 43 % |
| Patients who "Agree" that they understood their responsiblities in managing their health | 45 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 7 % |
| Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 48 % |
| Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 35 % |
| Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 6 % |
| Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 59 % |
| Patients who reported that their room and bathroom were "Always" clean | 69 % |
| Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 10 % |
| Patients who reported that their room and bathroom were "Usually" clean | 21 % |
| Cleanliness - linear mean score | Not Applicable |
| Cleanliness - star rating | Not Applicable |
| Patients who reported that the area around their room was "Always" quiet at night | 48 % |
| Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 16 % |
| Patients who reported that the area around their room was "Usually" quiet at night | 36 % |
| Quietness - linear mean score | Not Applicable |
| Quietness - star rating | Not Applicable |
| Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 10 % |
| Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 19 % |
| Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 71 % |
| Overall hospital rating - linear mean score | Not Applicable |
| Overall hospital rating - star rating | Not Applicable |
| Patients who reported NO, they would probably not or definitely not recommend the hospital | 7 % |
| Patients who reported YES, they would definitely recommend the hospital | 72 % |
| Patients who reported YES, they would probably recommend the hospital | 21 % |
| Recommend hospital - linear mean score | Not Applicable |
| Recommend hospital - star rating | Not Applicable |
| Summary star rating | Not Applicable |
