UNIVERSITY HEALTH SYSTEM Review

Get Information, Ratings, Surveys, and Compare UNIVERSITY HEALTH SYSTEM to other hospitals

Overall Hospital Rating: ; HCAPS approval: 68%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of UNIVERSITY HEALTH SYSTEM. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with UNIVERSITY HEALTH SYSTEM, Survey Analysis.)

In the briefest summary, UNIVERSITY HEALTH SYSTEM is one of the types of hospitals called Acute Care Hospitals. It is in SAN ANTONIO, TX. Its five star rating is 3 . Its type of ownership is Government - Hospital District or Authority. The facility's Medicare ID is 450213. It does provide emergency services. There are 1,001 medical professionals and 115 doctor groups affiliated with the hospital. On average at UNIVERSITY HEALTH SYSTEM, emergency patients were charged $29,781. This is higher than the state average of $27,898. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 68% of the patients surveyed definitely recommended UNIVERSITY HEALTH SYSTEM, while only 6% did not recommend going to UNIVERSITY HEALTH SYSTEM.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for UNIVERSITY HEALTH SYSTEM

Address:

4502 MEDICAL DR
SAN ANTONIO, TX 78229
(210) 358-2637
Click for Map

Medicare Provider Number:

450213

Type:

Acute Care Hospitals

Ownership:

Government - Hospital District or Authority

Overall Hospital Quality Star Rating for UNIVERSITY HEALTH SYSTEM

Overall Rating:



The Overall Hospital Quality Star Rating for UNIVERSITY HEALTH SYSTEM summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for UNIVERSITY HEALTH SYSTEM to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 6 %
Patients who reported that their nurses "Usually" communicated well 20 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 81 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 70 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their nurses "Usually" listened carefully to them 23 %
Patients who reported that their nurses "Always" explained things in a way they could understand 71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 77 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 17 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 83 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 13 %
Patients who reported that they "Usually" received help as soon as they wanted 29 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 14 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 58 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 29 %
Patients who reported that staff "Always" explained about medicines before giving it to them 60 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 20 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 9 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 47 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 14 %
Patients who reported that YES, they were given information about what to do during their recovery at home 86 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 16 %
Patients who reported that YES, they did discuss whether they would need help after discharge 84 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 7 %
Patients who "Strongly Agree" they understood their care when they left the hospital 45 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 53 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 38 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 5 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 51 %
Patients who reported that their room and bathroom were "Always" clean 65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 13 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 56 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 12 %
Patients who reported that the area around their room was "Usually" quiet at night 32 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 9 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 68 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 68 %
Patients who reported YES, they would probably recommend the hospital 26 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of UNIVERSITY HEALTH SYSTEM, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the UNIVERSITY HEALTH SYSTEM provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for UNIVERSITY HEALTH SYSTEM: Not Available

Detailed table for spending and period for patients at UNIVERSITY HEALTH SYSTEM:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $12
Hospice (1 to 3 days Prior to Index Hospital Admission) $1
Inpatient (1 to 3 days Prior to Index Hospital Admission) $70
Outpatient (1 to 3 days Prior to Index Hospital Admission) $186
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $1
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $9
Carrier (1 to 3 days Prior to Index Hospital Admission) $878
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $13,870
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $26
Carrier (During Index Hospital Admission) $1,609
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $625
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $261
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $6,390
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,053
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,710
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $146
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,935
Total (Complete Episode) $29,781

Infection Rates at UNIVERSITY HEALTH SYSTEM

These measures show how often patients at UNIVERSITY HEALTH SYSTEM contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.52 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.03 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 40,079.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 45.80 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 34.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.74 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.51 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.03 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 24,002.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 43.45 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 32.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.74 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.73 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.03 / Same
SSI - Colon Surgery: Number of Procedures 372.00 / Same
SSI - Colon Surgery: Predicted Cases 11.91 / Same
SSI - Colon Surgery: Observed Cases 15.00 / Same
SSI - Colon Surgery 1.26 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.02 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.20 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 231.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.24 / Same
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Same
SSI - Abdominal Hysterectomy 0.45 / Same
MRSA Bacteremia: Lower Confidence Limit 0.36 / Same
MRSA Bacteremia: Upper Confidence Limit 1.18 / Same
MRSA Bacteremia: Patient Days 214,079.00 / Same
MRSA Bacteremia: Predicted Cases 16.18 / Same
MRSA Bacteremia: Observed Cases 11.00 / Same
MRSA Bacteremia 0.68 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.26 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.45 / Better
Clostridium Difficile (C.Diff): Patient Days 188,954.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 145.88 / Better
Clostridium Difficile (C.Diff): Observed Cases 50.00 / Better
Clostridium Difficile (C.Diff) 0.34 / Better

How UNIVERSITY HEALTH SYSTEM Compares to Other Similar Facilities

This is how UNIVERSITY HEALTH SYSTEM compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in SAN ANTONIO, TX

Worst Hospitals in SAN ANTONIO, TX

Percentages of Complications and Deaths at UNIVERSITY HEALTH SYSTEM

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients 13.2% SAME
Death rate for CABG surgery patients 2.9% SAME
Death rate for COPD patients 8.2% SAME
Death rate for heart failure patients 11.9% SAME
Death rate for pneumonia patients 16.6% SAME
Death rate for stroke patients 13.5% SAME
Pressure ulcer rate 0.64% SAME
Death rate among surgical inpatients with serious treatable complications 141.93% SAME
Iatrogenic pneumothorax rate 0.26% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 1.5% SAME
Postoperative acute kidney injury requiring dialysis rate 1.46% SAME
Postoperative respiratory failure rate 6.5% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.42% SAME
Postoperative sepsis rate 3.49% SAME
Postoperative wound dehiscence rate 2% SAME
Abdominopelvic accidental puncture or laceration rate 0.66% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.88% SAME

Skilled Nursing Facilities Near UNIVERSITY HEALTH SYSTEM

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near UNIVERSITY HEALTH SYSTEM ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Legend Oaks Healthcare and Rehabilitation - West S 5:
St. Francis Nursing Home 5:
The Village at Incarnate Word 5:
Juniper Village at Lincoln Heights 5:
The Heights On Huebner 5:
Legend Oaks Healthcare and Rehabilitation Center - 4:
Windemere at Westover Hills 4:
Remington Transitional Care of San Antonio 4:
Ignite Medical Resort San Antonio, LLC 4:
The Army Residence Community Health Care Center 4:
Coronado at Stone Oak 4:
Care Choice of Boerne 4:
Devine Health and Rehabilitation 3:
San Jose Nursing Center 3:
Sunrise Nursing and Rehab Center 3:
Medina Valley Health and Rehabilitation Center 3:
The Mission at Blue Skies of Texas East 3:
Westover Hills Rehabilitation and Healthcare 3:
Morningside Manor 3:
Silver Creek Manor 3:
Huebner Creek Health and Rehabilitation Center 3:
Regent Care at Medical Center 3:
Windcrest Nursing and Rehabilitation 3:
Patriot Heights Health Care Center 3:
Estates at Shavano Park 3:
Sonterra Health Center 3:
The Enclave 3:
Kendall House Wellness and Rehabilitation 3:
Town and Country Nursing and Rehabilitation Center 3:
Hunters Pond Rehabilitation and Healthcare 2:
Mccullough Hall Nursing Center Inc 2:
The Rio at Mission Trails 2:
Highland Nursing Center 2:
Buena Vida Nursing and Rehab-San Antonio 2:
River City Care Center 2:
Lakeside Nursing and Rehabilitation Center 2:
Memorial Medical Nursing Center 2:
Las Colinas of Westover 2:
Northeast Rehabilitation and Healthcare Center 2:
Heritage Nursing and Rehabilitation 2:
The Atrium Rehabilitation Center 2:
Regent Care Center Oakwell Farms 2:
Sorrento 2:
Asbury Care Center of Alamo 2:
Mystic Park Nursing and Rehabilitation Center 2:
Rosewood Rehabilitation and Care Center 2:
Advanced Rehabilitation and Healthcare of Live Oak 2:
Silver Tree Nursing and Rehabilitation Center 2:
Trucare Living Centers - Selma 2:
San Antonio Wellness and Rehabilitation 2:
Cibolo Creek 2:
The Heights of Bulverde 2:
Lytle Nursing Home 1:
Harbor Valley Health and Rehabilitation 1:
Windsor Mission Oaks 1:
Pecan Valley Rehabilitation and Healthcare 1:
Southeast Nursing and Rehabilitation Center 1:
Retama Manor Nursing Center/san Antonio West 1:
Normandy Terrace Nursing and Rehabilitation Center 1:
San Antonio North Nursing and Rehabilitation 1:
San Pedro Manor 1:
The Sarah Roberts French Home 1:
Meridian Care Monte Vista 1:
Parklane West Healthcare Center 1:
Inspiration Hills Rehabilitation Center 1:
Golden Estates Rehabilitation Center 1:
Oak Park Nursing and Rehabilitation Center 1:
San Antonio Residence and Rehabilitation Center 1:
Mesa Vista Inn Health Center 1:
Northgate Health and Rehabilitation Center 1:
Wurzbach Nursing and Rehabilitation 1:
Meridian Care 1:
Castle Hills Rehabilitation and Care Center 1:
Autumn Winds Living and Rehabilitation 1:
Stone Oak Care Center 1:
Riverview Nursing and Rehabilitation 1:

Medical Groups Affiliated with UNIVERSITY HEALTH SYSTEM

There are 1,001 doctors and 115 medical groups that are affiliated with UNIVERSITY HEALTH SYSTEM.

Affiliated Doctor Groups


The list of medical professionals associated with UNIVERSITY HEALTH SYSTEM is very long, so we have added another pages. See a list of medical professionals associated with UNIVERSITY HEALTH SYSTEM.