CITIZENS MEDICAL CENTER Review
Get Information, Ratings, Surveys, and Compare CITIZENS MEDICAL CENTER to other hospitals
Overall Hospital Rating: ; HCAPS approval: 76%
Database data as of January 31, 2024
A Review of the Data
Prepared by Richard Saunders as of January 31, 2024.
The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of CITIZENS MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with CITIZENS MEDICAL CENTER, Survey Analysis.)
In the briefest summary, CITIZENS MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in VICTORIA, TX. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Other. The facility's Medicare ID is 450023. It does provide emergency services. There are 220 medical professionals and 74 doctor groups affiliated with the hospital. On average at CITIZENS MEDICAL CENTER, emergency patients were charged $26,657. This is lower than the state average of $27,898. It is also higher than the national average of $25,828.
According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 76% of the patients surveyed definitely recommended CITIZENS MEDICAL CENTER, while only 4% did not recommend going to CITIZENS MEDICAL CENTER.
The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.
General Information for CITIZENS MEDICAL CENTER
Address:
2701 HOSPITAL DRIVE
VICTORIA, TX
77901
(361) 573-9181
Click for Map
Medicare Provider Number:
450023
Type:
Acute Care Hospitals
Ownership:
Voluntary non-profit - Other
Overall Hospital Quality Star Rating for CITIZENS MEDICAL CENTER
Overall Rating:
The Overall Hospital Quality Star Rating for CITIZENS MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.
Most hospitals will have an Overall Hospital Quality Star Rating of 3.
National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.
Overall rating | Number of hospitals / Percentage |
---|---|
1 star | 198 (6.34%) |
2 stars | 702 (22.49%) |
3 stars | 895 (28.68%) |
4 stars | 895 (28.68%) |
5 stars | 431 (13.81%) |
N/A | 1,368 (30.47%) |
Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.
Patient Survey Results
Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CITIZENS MEDICAL CENTER to the national results for similar facilities.
Survey Question | Response |
---|---|
Patients who reported that their nurses "Always" communicated well | 78 % |
Patients who reported that their nurses "Sometimes" or "Never" communicated well | 4 % |
Patients who reported that their nurses "Usually" communicated well | 18 % |
Nurse communication - linear mean score | Not Applicable |
Nurse communication - star rating | Not Applicable |
Patients who reported that their nurses "Always" treated them with courtesy and respect | 85 % |
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect | 3 % |
Patients who reported that their nurses "Usually" treated them with courtesy and respect | 12 % |
Patients who reported that their nurses "Always" listened carefully to them | 75 % |
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them | 4 % |
Patients who reported that their nurses "Usually" listened carefully to them | 21 % |
Patients who reported that their nurses "Always" explained things in a way they could understand | 75 % |
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand | 5 % |
Patients who reported that their nurses "Usually" explained things in a way they could understand | 20 % |
Patients who reported that their doctors "Always" communicated well | 79 % |
Patients who reported that their doctors "Sometimes" or "Never" communicated well | 5 % |
Patients who reported that their doctors "Usually" communicated well | 16 % |
Doctor communication - linear mean score | Not Applicable |
Doctor communication - star rating | Not Applicable |
Patients who reported that their doctors "Always" treated them with courtesy and respect | 85 % |
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect | 4 % |
Patients who reported that their doctors "Usually" treated them with courtesy and respect | 11 % |
Patients who reported that their doctors "Always" listened carefully to them | 78 % |
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them | 6 % |
Patients who reported that their doctors "Usually" listened carefully to them | 16 % |
Patients who reported that their doctors "Always" explained things in a way they could understand | 75 % |
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand | 5 % |
Patients who reported that their doctors "Usually" explained things in a way they could understand | 20 % |
Patients who reported that they "Always" received help as soon as they wanted | 60 % |
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted | 12 % |
Patients who reported that they "Usually" received help as soon as they wanted | 28 % |
Staff responsiveness - linear mean score | Not Applicable |
Staff responsiveness - star rating | Not Applicable |
Patients who reported that they "Always" received help after using the call button as soon as they wanted | 62 % |
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted | 10 % |
Patients who reported that they "Usually" received help after using the call button as soon as they wanted | 28 % |
Patients who reported that they "Always" received bathroom help as soon as they wanted | 58 % |
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted | 14 % |
Patients who reported that they "Usually" received bathroom help as soon as they wanted | 28 % |
Patients who reported that staff "Always" explained about medicines before giving it to them | 59 % |
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them | 22 % |
Patients who reported that staff "Usually" explained about medicines before giving it to them | 19 % |
Communication about medicines - linear mean score | Not Applicable |
Communication about medicines - star rating | Not Applicable |
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for | 74 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for | 12 % |
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. | 14 % |
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects | 44 % |
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects | 33 % |
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects | 23 % |
Patients who reported that NO, they were not given information about what to do during their recovery at home | 16 % |
Patients who reported that YES, they were given information about what to do during their recovery at home | 84 % |
Discharge information - linear mean score | Not Applicable |
Discharge information - star rating | Not Applicable |
Patients who reported that NO, they did not discuss whether they would need help after discharge | 18 % |
Patients who reported that YES, they did discuss whether they would need help after discharge | 82 % |
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge | 13 % |
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge | 87 % |
Patients who "Agree" they understood their care when they left the hospital | 44 % |
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital | 6 % |
Patients who "Strongly Agree" they understood their care when they left the hospital | 50 % |
Care transition - linear mean score | Not Applicable |
Care transition - star rating | Not Applicable |
Patients who "Agree" that the staff took my preferences into account when determining my health care needs | 49 % |
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs | 7 % |
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs | 44 % |
Patients who "Agree" that they understood their responsiblities in managing their health | 48 % |
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health | 4 % |
Patients who "Strongly Agree" that they understood their responsiblities in managing their health | 48 % |
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital | 38 % |
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital | 5 % |
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital | 57 % |
Patients who reported that their room and bathroom were "Always" clean | 70 % |
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean | 9 % |
Patients who reported that their room and bathroom were "Usually" clean | 21 % |
Cleanliness - linear mean score | Not Applicable |
Cleanliness - star rating | Not Applicable |
Patients who reported that the area around their room was "Always" quiet at night | 68 % |
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night | 6 % |
Patients who reported that the area around their room was "Usually" quiet at night | 26 % |
Quietness - linear mean score | Not Applicable |
Quietness - star rating | Not Applicable |
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) | 7 % |
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) | 19 % |
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) | 74 % |
Overall hospital rating - linear mean score | Not Applicable |
Overall hospital rating - star rating | Not Applicable |
Patients who reported NO, they would probably not or definitely not recommend the hospital | 4 % |
Patients who reported YES, they would definitely recommend the hospital | 76 % |
Patients who reported YES, they would probably recommend the hospital | 20 % |
Recommend hospital - linear mean score | Not Applicable |
Recommend hospital - star rating | Not Applicable |
Summary star rating | Not Applicable |
Cost of CITIZENS MEDICAL CENTER, Compare to National and State Averages
Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CITIZENS MEDICAL CENTER provides.
To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.
MSPB for CITIZENS MEDICAL CENTER: Not Available
Detailed table for spending and period for patients at CITIZENS MEDICAL CENTER:
Type | Amount |
---|---|
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) | $25 |
Hospice (1 to 3 days Prior to Index Hospital Admission) | $0 |
Inpatient (1 to 3 days Prior to Index Hospital Admission) | $25 |
Outpatient (1 to 3 days Prior to Index Hospital Admission) | $199 |
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) | $6 |
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) | $8 |
Carrier (1 to 3 days Prior to Index Hospital Admission) | $540 |
Home Health Agency (During Index Hospital Admission) | $0 |
Hospice (During Index Hospital Admission) | $0 |
Inpatient (During Index Hospital Admission) | $9,601 |
Outpatient (During Index Hospital Admission) | $0 |
Skilled Nursing Facility (During Index Hospital Admission) | $0 |
Durable Medical Equipment (During Index Hospital Admission) | $11 |
Carrier (During Index Hospital Admission) | $1,008 |
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) | $776 |
Hospice (1 through 30 days After Discharge from Index Hospital Admission) | $296 |
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) | $7,926 |
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) | $1,170 |
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) | $3,617 |
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) | $97 |
Carrier (1 through 30 days After Discharge from Index Hospital Admission) | $1,353 |
Total (Complete Episode) | $26,657 |
Infection Rates at CITIZENS MEDICAL CENTER
These measures show how often patients at CITIZENS MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.
Infection Type | Score / Compare to National Average |
---|---|
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit | 0.02 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit | 1.81 / Same |
Central Line Associated Bloodstream Infection: Number of Device Days | 4,003.00 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases | 2.73 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases | 1.00 / Same |
Central Line Associated Bloodstream Infection (ICU + select Wards) | 0.37 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit | 0.06 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit | 1.26 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days | 7,785.00 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases | 5.26 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases | 2.00 / Same |
Catheter Associated Urinary Tract Infections (ICU + select Wards) | 0.38 / Same |
SSI - Colon Surgery: Lower Confidence Limit | -- / Same |
SSI - Colon Surgery: Upper Confidence Limit | 1.29 / Same |
SSI - Colon Surgery: Number of Procedures | 89.00 / Same |
SSI - Colon Surgery: Predicted Cases | 2.33 / Same |
SSI - Colon Surgery: Observed Cases | 0.00 / Same |
SSI - Colon Surgery | 0.00 / Same |
SSI - Abdominal Hysterectomy: Lower Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Upper Confidence Limit | Not Available / Not Available |
SSI - Abdominal Hysterectomy: Number of Procedures | 38.00 / Not Available |
SSI - Abdominal Hysterectomy: Predicted Cases | 0.33 / Not Available |
SSI - Abdominal Hysterectomy: Observed Cases | 0.00 / Not Available |
SSI - Abdominal Hysterectomy | Not Available / Not Available |
MRSA Bacteremia: Lower Confidence Limit | 0.04 / Same |
MRSA Bacteremia: Upper Confidence Limit | 4.13 / Same |
MRSA Bacteremia: Patient Days | 30,985.00 / Same |
MRSA Bacteremia: Predicted Cases | 1.19 / Same |
MRSA Bacteremia: Observed Cases | 1.00 / Same |
MRSA Bacteremia | 0.84 / Same |
Clostridium Difficile (C.Diff): Lower Confidence Limit | 0.24 / Better |
Clostridium Difficile (C.Diff): Upper Confidence Limit | 0.88 / Better |
Clostridium Difficile (C.Diff): Patient Days | 28,882.00 / Better |
Clostridium Difficile (C.Diff): Predicted Cases | 18.70 / Better |
Clostridium Difficile (C.Diff): Observed Cases | 9.00 / Better |
Clostridium Difficile (C.Diff) | 0.48 / Better |
How CITIZENS MEDICAL CENTER Compares to Other Similar Facilities
This is how CITIZENS MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.
Worst Hospitals in VICTORIA, TX
Percentages of Complications and Deaths at CITIZENS MEDICAL CENTER
Measure | Score | Compared to National Rates |
---|---|---|
Rate of complications for hip/knee replacement patients | NA | Not Enough Data |
Death rate for heart attack patients | 10.9% | SAME |
Death rate for CABG surgery patients | NA | Not Enough Data |
Death rate for COPD patients | 10.3% | SAME |
Death rate for heart failure patients | 14.1% | SAME |
Death rate for pneumonia patients | 19.1% | SAME |
Death rate for stroke patients | 13.5% | SAME |
Pressure ulcer rate | 1.2% | SAME |
Death rate among surgical inpatients with serious treatable complications | 149.52% | SAME |
Iatrogenic pneumothorax rate | 0.28% | SAME |
In-hospital fall with hip fracture rate | 0.1% | SAME |
Postoperative hemorrhage or hematoma rate | 2.09% | SAME |
Postoperative acute kidney injury requiring dialysis rate | 1.39% | SAME |
Postoperative respiratory failure rate | 13.09% | SAME |
Perioperative pulmonary embolism or deep vein thrombosis rate | 3.03% | SAME |
Postoperative sepsis rate | 4.42% | SAME |
Postoperative wound dehiscence rate | 1.83% | SAME |
Abdominopelvic accidental puncture or laceration rate | 1.19% | SAME |
CMS Medicare PSI 90: Patient safety and adverse events composite | 1.21% | SAME |
Skilled Nursing Facilities Near CITIZENS MEDICAL CENTER
Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CITIZENS MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.
Medical Groups Affiliated with CITIZENS MEDICAL CENTER
There are 220 doctors and 74 medical groups that are affiliated with CITIZENS MEDICAL CENTER.
Affiliated Doctor Groups
- CITIZENS MEDICAL CENTER COUNTY OF VICTORIA
- VICTORIA ORTHOPEDIC CENTER PLLC
- DIAGNOSTIC IMAGING ASSOCIATES PA
- OLEANDER EMERGENCY MEDICINE ASSOCIATES PA
- WILSON ALMONTE, MD, PLLC
- YOAKUM COMMUNITY HOSPITAL
- VICTORIA HOSPITALIST ASSOCIATES, LLC
- REGIONAL EMPLOYEE ASSISTANCE PROGRAM INC
- EL CAMPO MEMORIAL HOSPITAL
- CROSSROADS HEALTH CENTER PLLC
- CROSSROADS WALK-IN AND URGENT CARE CENTER PLLC
- KALPESH P BHESANIYA MD PA
- EMERGENCHEALTH PLLC
- THIRD COAST ANESTHESIA ASSOCIATES, PLLC
- ESS OF PORT LAVACA LLC
- SLEEP AND FAMILY MEDICINE LLP
- WELLMED MEDICAL GROUP PA
- TEXAS EAR, NOSE AND THROAT SPECIALISTS, PLLC
- UT PHYSICIANS
- GREATER HOUSTON INTERVENTIONAL PAIN ASSOCIATES
- RICHBEND EMERGENCY PHYSICIANS PLLC
- AMERICAN REGIONAL HEALTH CENTER LLP
- SCOTT AND WHITE CLINIC
- VICTORIA KIDNEY AND DIALYSIS ASSOCIATES
- COREPATH LABORATORIES, P.A.
- MEDCORE ASSOCIATES, PLLC
- JACKSON COUNTY HOSPITAL DISTRICT
- PORT LAVACA CLINIC ASSOCIATES PA
- PERIPHERAL VASCULAR ASSOCIATES, P.A.
- TEXAS CARDIAC AND VASCULAR SPECIALISTS PA
- PODIATRY ASSOCIATES OF VICTORIA PA
- PORT ARTHUR EMERGENCY PHYSICIANS
- VICTORIA WOMEN'S CLINIC ASSOCIATES
- CENTRACARE HEALTH SYSTEM - LONG PRAIRIE
- PEREZ ORTHOPEDICS PLLC
- LAVACA HOSPITAL DISTRICT
- JJP FAMILY PRACTICE LLC
- VICTORIA NEPHROLOGY ASSOCIATES LLC
- PATHOLOGISTS BIO-MEDICAL LABORATORIES PLLC
- TMH PHYSICIAN ASSOCIATES PLLC
- SOUTH COAST HEALTH CARE OF TEXAS, PA
- HERMAN G LEONG M D P A
- KHIEM VU DOPA
- REFUGIO COUNTY MEMORIAL HOSPITAL DISTRICT
- INTEGRATIVE EMERGENCY SERVICES PHYSICIAN GROUP-HOUSTON PLLC
- LONE STAR EMERGENCY ASSOCIATES LLC
- BAYLOR COLLEGE OF MEDICINE
- CROSSROADS HOSPITALIST ASSOCIATES PLLC
- CONCORD MEDICAL GROUP OF TEXAS PLLC
- NORTHSTAR ANESTHESIA PA
- ORTHOPAEDIC SAN ANTONIO PLLC
- MUHAMMAD NAEEM, M.D., P.A
- KESAR FAMILY PLLC
- PAM PHYSICIAN ENTERPRISE
- HEALTH AND WELLNESS SOLUTIONS PA
- PARKVIEW HEALTH SYSTEM INC
- WISE EMERGENCY MEDICINE ASSOCIATES PA
- SOUTHERN GROUP ANESTHESIA PLLC
- MAGNOLIA REGIONAL HEALTH SYSTEM INC
- U S ANESTHESIA PARTNERS OF TEXAS, PA
- THE ONCOLOGY INSTITUTE CA, A PROFESSIONAL CORPORATION
- VICTORIA MEDICAL AND REHABILITATION ASSOCIATES, P.A.
- UT PHYSICIANS
- SHANNON CLINIC
- DR.AV, PLLC
- SHINER MEDICAL LLP
- DRS WAGNER ANDWAGNER PA
- AM ANESTHESIA SERVICES OF SOUTH TEXAS-CUERO PLLC
- COWBOY ANESTHESIA SERVICES PLLC
- GULF BEND MENTAL HEALTH MENTAL RETARDATION CENTER
- CROCKETT MEDICAL CENTER, LLC
- COMMUNITY HEALTH CENTERS OF SOUTH CENTRAL TEXAS INC
- IR REHAB, P.C.
- SELECT PHYSICAL THERAPY TEXAS LIMITED PARTNERSHIP
The list of medical professionals associated with CITIZENS MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with CITIZENS MEDICAL CENTER.