MERCY HOSPITAL AND MEDICAL CENTER Review

Get Information, Ratings, Surveys, and Compare MERCY HOSPITAL AND MEDICAL CENTER to other hospitals

Overall Hospital Rating: ; HCAPS approval: 48%

Database data as of January 31, 2024

The information shown here is based on data records that are not current. Our latest records for MERCY HOSPITAL AND MEDICAL CENTER is from July 21, 2021 and our latest database records are as of January 31, 2024. It is not clear why MERCY HOSPITAL AND MEDICAL CENTER is no longer in the database. Take care when reviewing this information to confirm that the hospital is still operating.

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MERCY HOSPITAL AND MEDICAL CENTER. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MERCY HOSPITAL AND MEDICAL CENTER, Survey Analysis.)

In the briefest summary, MERCY HOSPITAL AND MEDICAL CENTER is one of the types of hospitals called Acute Care Hospitals. It is in CHICAGO, IL. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 140158. It does provide emergency services. There are 82 medical professionals and 92 doctor groups affiliated with the hospital. On average at MERCY HOSPITAL AND MEDICAL CENTER, emergency patients were charged $30,763. This is higher than the state average of $25,739. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, only 48% of the patients surveyed definitely recommended MERCY HOSPITAL AND MEDICAL CENTER, while 16% did not recommend going to MERCY HOSPITAL AND MEDICAL CENTER.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MERCY HOSPITAL AND MEDICAL CENTER

Address:

2525 S MICHIGAN AVE
CHICAGO, IL 60616
(312) 567-2000
Click for Map

Medicare Provider Number:

140158

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for MERCY HOSPITAL AND MEDICAL CENTER

Overall Rating:



The Overall Hospital Quality Star Rating for MERCY HOSPITAL AND MEDICAL CENTER summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY HOSPITAL AND MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 66 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 16 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 69 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 14 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 17 %
Patients who reported that their nurses "Always" listened carefully to them 64 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 17 %
Patients who reported that their nurses "Usually" listened carefully to them 19 %
Patients who reported that their nurses "Always" explained things in a way they could understand 65 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 17 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 18 %
Patients who reported that their doctors "Always" communicated well 68 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 14 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 72 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 11 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 17 %
Patients who reported that their doctors "Always" listened carefully to them 69 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 15 %
Patients who reported that their doctors "Usually" listened carefully to them 16 %
Patients who reported that their doctors "Always" explained things in a way they could understand 63 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 17 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 52 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 25 %
Patients who reported that they "Usually" received help as soon as they wanted 23 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 46 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 29 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 25 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 22 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 22 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 28 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 16 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 15 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 11 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 22 %
Patients who reported that YES, they were given information about what to do during their recovery at home 78 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 22 %
Patients who reported that YES, they did discuss whether they would need help after discharge 78 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 23 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 77 %
Patients who "Agree" they understood their care when they left the hospital 48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 12 %
Patients who "Strongly Agree" they understood their care when they left the hospital 40 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 19 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 30 %
Patients who "Agree" that they understood their responsiblities in managing their health 47 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 10 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 9 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 47 %
Patients who reported that their room and bathroom were "Always" clean 63 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 23 %
Patients who reported that their room and bathroom were "Usually" clean 14 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 60 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 19 %
Patients who reported that the area around their room was "Usually" quiet at night 21 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 22 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 30 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 48 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 16 %
Patients who reported YES, they would definitely recommend the hospital 48 %
Patients who reported YES, they would probably recommend the hospital 36 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MERCY HOSPITAL AND MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY HOSPITAL AND MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY HOSPITAL AND MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at MERCY HOSPITAL AND MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $1
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $0
Outpatient (1 to 3 days Prior to Index Hospital Admission) $52
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $32
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $15
Carrier (1 to 3 days Prior to Index Hospital Admission) $720
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $14,277
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $3
Carrier (During Index Hospital Admission) $1,518
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $617
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $335
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,176
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,045
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $7,181
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $74
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,718
Total (Complete Episode) $30,763

Infection Rates at MERCY HOSPITAL AND MEDICAL CENTER

These measures show how often patients at MERCY HOSPITAL AND MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Central Line Associated Bloodstream Infection: Number of Device Days 108.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 0.07 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 0.00 / Not Available
Central Line Associated Bloodstream Infection (ICU + select Wards) Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit Not Available / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 174.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 0.10 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Not Available
Catheter Associated Urinary Tract Infections (ICU + select Wards) Not Available / Not Available
SSI - Colon Surgery: Lower Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Upper Confidence Limit Not Available / Not Available
SSI - Colon Surgery: Number of Procedures Not Available / Not Available
SSI - Colon Surgery: Predicted Cases Not Available / Not Available
SSI - Colon Surgery: Observed Cases Not Available / Not Available
SSI - Colon Surgery Not Available / Not Available
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures Not Available / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases Not Available / Not Available
SSI - Abdominal Hysterectomy: Observed Cases Not Available / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit Not Available / Not Available
MRSA Bacteremia: Upper Confidence Limit Not Available / Not Available
MRSA Bacteremia: Patient Days 1,030.00 / Not Available
MRSA Bacteremia: Predicted Cases 0.02 / Not Available
MRSA Bacteremia: Observed Cases 0.00 / Not Available
MRSA Bacteremia Not Available / Not Available
Clostridium Difficile (C.Diff): Lower Confidence Limit Not Available / Not Available
Clostridium Difficile (C.Diff): Upper Confidence Limit Not Available / Not Available
Clostridium Difficile (C.Diff): Patient Days 1,030.00 / Not Available
Clostridium Difficile (C.Diff): Predicted Cases Not Available / Not Available
Clostridium Difficile (C.Diff): Observed Cases Not Available / Not Available
Clostridium Difficile (C.Diff) Not Available / Not Available

How MERCY HOSPITAL AND MEDICAL CENTER Compares to Other Similar Facilities

This is how MERCY HOSPITAL AND MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CHICAGO, IL

Worst Hospitals in CHICAGO, IL

Percentages of Complications and Deaths at MERCY HOSPITAL AND MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients NA Not Enough Data
Death rate for heart attack patients NA Not Enough Data
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.1% SAME
Death rate for heart failure patients 10.9% SAME
Death rate for pneumonia patients 17.4% SAME
Death rate for stroke patients 13.2% SAME
Pressure ulcer rate 0.33% SAME
Death rate among surgical inpatients with serious treatable complications NA Not Enough Data
Iatrogenic pneumothorax rate 0.24% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.42% SAME
Postoperative acute kidney injury requiring dialysis rate NA Not Enough Data
Postoperative respiratory failure rate NA Not Enough Data
Perioperative pulmonary embolism or deep vein thrombosis rate 3.35% SAME
Postoperative sepsis rate NA Not Enough Data
Postoperative wound dehiscence rate 1.97% SAME
Abdominopelvic accidental puncture or laceration rate 1.05% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.89% SAME

Skilled Nursing Facilities Near MERCY HOSPITAL AND MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY HOSPITAL AND MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Whitehall of Deerfield 5:
Burgess Square Healthcare Ctr 5:
Gottlieb Memorial Hospital 5:
Brandel Health and Rehab 5:
Sunny Hill Nursing Home of Will County 5:
Niles Nsg and Rehab Ctr 5:
Central Baptist Village 5:
Friendship Village-Schaumburg 5:
The Mather Evanston 5:
Alden Estates of Evanston 5:
The Admiral at The Lake 5:
West Suburban Medical Ctr 5:
Pearl of Evanston,the 5:
Victorian Village Hlth and Well 5:
Little Sisters of The Poor of Palatine 5:
Vi at The Glen 5:
Avantara Long Grove 5:
Moorings of Arlington Heights 5:
Westminster Place 5:
Alden Estates of Skokie 5:
Community First Medical Center 5:
Little Sisters of The Poor 5:
Beacon Hill 5:
Avantara Lake Zurich 5:
Celebrate Senior Living Niles 5:
St Joseph Village of Chicago 5:
Ascension Saint Benedict 5:
Selfhelp Home of Chicago 5:
Miller's Merry Manor 5:
Citadel Care Center-Wilmette 5:
Oak Trace 5:
Winston Manor Cnv and Nursing 5:
Alden Long Grove Rehab and hc Ctr 5:
Radford Green 5:
Terraces at The Clare 5:
Addolorata Villa 4:
Northbrook Health and Rehab 4:
Warren Barr Orland Park 4:
Alden North Shore Rehab and Hcc 4:
Eden Vista Burr Ridge 4:
Alden Estates of Northmoor 4:
Norwood Crossing 4:
All American Vlge Nrsg and Rhb 4:
Buckingham Pavilion 4:
Ahva Care of Stickney 4:
Pearl of Rolling Meadows,the 4:
Elevate Care Palos Heights 4:
Glenview Terrace 4:
Aperion Care Wesley 4:
Franciscan Village 4:
Bella Terra Lagrange 4:
Healthbridge of Arlington Hts 4:
Bria of Chicago Heights 4:
Plymouth Place 4:
Alden Des Plaines Rehab and Hc 4:
Alden Lincoln Rehab and H C Ctr 4:
Dobson Plaza 4:
Ascension Nazarethville Place 4:
Elevate Care Northbrook 4:
Grove of Northbrook,the 4:
Mercy Circle 4:
Bella Terra Elmhurst 4:
Park Place Christian Community 4:
Ascension Casa Scalabrini 4:
Park Ridge Healthcare Center 4:
Lincolnwood Place 3:
Warren Barr Buffalo Grove 3:
Aperion Care Burbank 3:
Aperion Care Midlothian 3:
Astoria Place Living and Rehab 3:
Bella Terra Wheeling 3:
Ascension Resurrection Life 3:
Greek American Rehab Care Ctr 3:
Aperion Care Plum Grove 3:
Balmoral Home 3:
Brookdale Plaza Lisle Snf 3:
Eden Vista Propect Heights 3:
Montgomery Place 3:
The Citadel of Northbrook 3:
Elevate Care Abington 3:
Meadowbrook Manor - Lagrange 3:
Avantara Palos Heights 3:
The Pearl of Hinsdale 3:
Harmony Palos 3:
Meadowbrook Manor 3:
The Grove of Lagrange Park 3:
Alden Town Manor Rehab and Hcc 3:
Elmhurst Extended Care Center 3:
The Citadel of Skokie 3:
The Grove of Skokie 3:
South Holland Manor Hth and Rhb 3:
Asbury Court Nursing and Rehab 3:
Avantara Park Ridge 3:
Avantara Chicago Ridge 3:
Birchwood Plaza 3:
The Waterford Care Center 3:
Fargo Health Care Center 3:
Warren Barr Oak Lawn 3:
Chalet Living and Rehab 3:
Bella Terra Lombard 3:

Medical Groups Affiliated with MERCY HOSPITAL AND MEDICAL CENTER

There are 82 doctors and 92 medical groups that are affiliated with MERCY HOSPITAL AND MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with MERCY HOSPITAL AND MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with MERCY HOSPITAL AND MEDICAL CENTER.