MERCY HEALTH - WEST HOSPITAL Review

Get Information, Ratings, Surveys, and Compare MERCY HEALTH - WEST HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 69%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of MERCY HEALTH - WEST HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with MERCY HEALTH - WEST HOSPITAL, Survey Analysis.)

In the briefest summary, MERCY HEALTH - WEST HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in CINCINNATI, OH. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360234. It does provide emergency services. There are 852 medical professionals and 128 doctor groups affiliated with the hospital. On average at MERCY HEALTH - WEST HOSPITAL, emergency patients were charged $24,164. This is lower than the state average of $25,795. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 69% of the patients surveyed definitely recommended MERCY HEALTH - WEST HOSPITAL, while only 6% did not recommend going to MERCY HEALTH - WEST HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for MERCY HEALTH - WEST HOSPITAL

Address:

3300 MERCY HEALTH BLVD
CINCINNATI, OH 45211
(513) 215-0203
Click for Map

Medicare Provider Number:

360234

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for MERCY HEALTH - WEST HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for MERCY HEALTH - WEST HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for MERCY HEALTH - WEST HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 12 %
Patients who reported that their nurses "Always" listened carefully to them 76 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their nurses "Usually" listened carefully to them 20 %
Patients who reported that their nurses "Always" explained things in a way they could understand 74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 12 %
Patients who reported that their doctors "Always" listened carefully to them 75 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 18 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 12 %
Patients who reported that they "Usually" received help as soon as they wanted 32 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 12 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 35 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 60 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 21 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 16 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 46 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 31 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 12 %
Patients who reported that YES, they were given information about what to do during their recovery at home 88 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 12 %
Patients who reported that YES, they did discuss whether they would need help after discharge 88 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 12 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 88 %
Patients who "Agree" they understood their care when they left the hospital 42 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 6 %
Patients who "Strongly Agree" they understood their care when they left the hospital 52 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 46 %
Patients who "Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 5 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 52 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 35 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 59 %
Patients who reported that their room and bathroom were "Always" clean 65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 11 %
Patients who reported that their room and bathroom were "Usually" clean 24 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 9 %
Patients who reported that the area around their room was "Usually" quiet at night 32 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 20 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 72 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 69 %
Patients who reported YES, they would probably recommend the hospital 25 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of MERCY HEALTH - WEST HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the MERCY HEALTH - WEST HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for MERCY HEALTH - WEST HOSPITAL: Not Available

Detailed table for spending and period for patients at MERCY HEALTH - WEST HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $22
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $41
Outpatient (1 to 3 days Prior to Index Hospital Admission) $67
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $38
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $14
Carrier (1 to 3 days Prior to Index Hospital Admission) $709
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $10,443
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $5
Carrier (During Index Hospital Admission) $1,324
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $754
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $262
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,992
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $786
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $4,132
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $55
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,519
Total (Complete Episode) $24,164

Infection Rates at MERCY HEALTH - WEST HOSPITAL

These measures show how often patients at MERCY HEALTH - WEST HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.18 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.40 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 8,545.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 6.91 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 4.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.58 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.11 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.23 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 7,071.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 6.67 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 3.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.45 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.43 / Same
SSI - Colon Surgery: Upper Confidence Limit 3.27 / Same
SSI - Colon Surgery: Number of Procedures 110.00 / Same
SSI - Colon Surgery: Predicted Cases 2.95 / Same
SSI - Colon Surgery: Observed Cases 4.00 / Same
SSI - Colon Surgery 1.36 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 55.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.52 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.02 / Same
MRSA Bacteremia: Upper Confidence Limit 1.92 / Same
MRSA Bacteremia: Patient Days 58,494.00 / Same
MRSA Bacteremia: Predicted Cases 2.57 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.39 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.10 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.45 / Better
Clostridium Difficile (C.Diff): Patient Days 57,168.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 30.75 / Better
Clostridium Difficile (C.Diff): Observed Cases 7.00 / Better
Clostridium Difficile (C.Diff) 0.23 / Better

How MERCY HEALTH - WEST HOSPITAL Compares to Other Similar Facilities

This is how MERCY HEALTH - WEST HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CINCINNATI, OH

Worst Hospitals in CINCINNATI, OH

Percentages of Complications and Deaths at MERCY HEALTH - WEST HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.1% SAME
Death rate for heart attack patients 13.7% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.5% SAME
Death rate for heart failure patients 10.9% SAME
Death rate for pneumonia patients 13.9% Better
Death rate for stroke patients 13.5% SAME
Pressure ulcer rate 0.15% SAME
Death rate among surgical inpatients with serious treatable complications 165.29% SAME
Iatrogenic pneumothorax rate 0.27% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.1% SAME
Postoperative acute kidney injury requiring dialysis rate 2% SAME
Postoperative respiratory failure rate 7.33% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 2.58% SAME
Postoperative sepsis rate 5.22% SAME
Postoperative wound dehiscence rate 2.8% SAME
Abdominopelvic accidental puncture or laceration rate 1.15% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.81% SAME

Skilled Nursing Facilities Near MERCY HEALTH - WEST HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near MERCY HEALTH - WEST HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Knolls of Oxford 5:
Mt Healthy Christian Home 5:
Heritagespring Healthcare Center of West Chester 5:
Twin Lakes 5:
Loveland Health Care Center 5:
S.E.M. Haven Health Care Center 5:
Mcv Health Care Facilities, Inc 5:
Golden Years Nursing Center 5:
St Elizabeth Ft Thomas Snf 5:
Residence at Salem Woods 5:
Deupree Cottages 5:
Eastgate Health Care Center 5:
Boonespring Transitional Care Center, LLC 5:
Mount Notre Dame Health Center 5:
Glen The 5:
Terrace View Gardens 5:
Beechwood Home For Incurables 5:
Twin Towers 5:
Gateway Springs Health Campus 5:
Doverwood Village 5:
Ohio Living Llanfair 5:
Jamestowne Rehabilitation 5:
St Elizabeth Edgewood Snf 5:
Marjorie P Lee Retirement Community 5:
Woodcrest Nursing and Rehabilitation Center 5:
Siena Gardens Rehabilitation and Transitional Care 4:
The Laurels of Milford 4:
Westover Retirement Community 4:
Western Hills Retirement Village 4:
Residence at Huntington Court 4:
Brookville Healthcare Center 4:
Courtyard at Seasons 4:
Atlantes The 4:
Drake Center Inc 4:
Chesterwood Village 4:
Venetian Gardens 4:
Carecore at Margaret Hall 4:
Highlandspring of Ft Thomas 4:
Shawneespring Health Care Center 4:
The Home at Hearthstone 4:
Berkeley Square Retirement Cen 4:
Glendale Place Care Center 4:
Alois Alzheimer Center 4:
Villaspring of Erlanger 4:
Triple Creek Retirement Community 4:
Cedars of Lebanon Care Center 4:
Coldspring Transitional Care Center 4:
Lodge Care Center Inc The 4:
Glen Meadows 4:
Ohio Living Mount Pleasant 4:
Bayley Place 4:
Arlington Pointe 4:
Covenant Village of Green Township 4:
Ridgewood Health Campus 3:
Otterbein Lebanon Retirement Community 3:
Madonna Manor 3:
Birchwood Care Center 3:
The Pavilion at Kenton 3:
Aventura at West Park 3:
Florentine Gardens 3:
Otterbein Loveland 3:
Advanced Health Care of Cincinnati 3:
Home at Taylor's Pointe 3:
Otterbein Union Township 3:
Batavia Nursing Care Center 3:
Maple Knoll Village 3:
Indianspring of Oakley 3:
Bridgetown Nursing and Rehabilitation Centre 3:
Otterbein Middletown 3:
Florence Park Care Center 3:
Willow Knoll Post-Acute and Senior Living 3:
Otterbein at Maineville 3:
Woods Edge Rehab and Nursing 3:
Hawthorn Glen Nursing Center 2:
Mt Airy Gardens Rehabilitation and Nursing Center 2:
Embassy of Lebanon 2:
Shady Nook Care Center 2:
Emerald Trace 2:
Wellspring Health Center 2:
Parkside Nursing and Rehabilitation Center 2:
Mason Health Care Center 2:
The Chateau at Mountain Crest Nursing and Rehab Ctr 2:
Sunrise Nursing Healthcare LLC 2:
Montgomery Care Center 2:
Clifton Healthcare Center 2:
Seven Acres Senior Living at Clifton 2:
The Waters of Dillsboro-Ross Manor 2:
The Waters of Rising Sun 2:
The Seasons at Alexandria 2:
Garden Park Health Care Center 2:
St. Theresa Care Center 2:
Majestic Care of Cedar Village. 2:
Ayden Healthcare of Fairfield 2:
Sanctuary Pointe Nursing and Rehabilitation Center 2:
Scarlet Oaks Nursing and Rehabilitation Center 2:
Village Care Center 2:
Hillebrand Nursing and Rehabilitation Center 2:
Norwood Towers Post-Acute 2:
Rosedale Green 2:
Pleasant Ridge Healthcare Center 2:

Medical Groups Affiliated with MERCY HEALTH - WEST HOSPITAL

There are 852 doctors and 128 medical groups that are affiliated with MERCY HEALTH - WEST HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with MERCY HEALTH - WEST HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with MERCY HEALTH - WEST HOSPITAL.