CLEVELAND CLINIC Review

Get Information, Ratings, Surveys, and Compare CLEVELAND CLINIC to other hospitals

Overall Hospital Rating: ; HCAPS approval: 81%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of CLEVELAND CLINIC. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with CLEVELAND CLINIC, Survey Analysis.)

In the briefest summary, CLEVELAND CLINIC is one of the types of hospitals called Acute Care Hospitals. It is in CLEVELAND, OH. Its five star rating is 5 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 360180. It does provide emergency services. There are 5,137 medical professionals and 270 doctor groups affiliated with the hospital. On average at CLEVELAND CLINIC, emergency patients were charged $31,031. This is higher than the state average of $25,795. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 81% of the patients surveyed definitely recommended CLEVELAND CLINIC, while only 4% did not recommend going to CLEVELAND CLINIC.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for CLEVELAND CLINIC

Address:

9500 EUCLID AVENUE
CLEVELAND, OH 44195
(216) 952-9829
Click for Map

Medicare Provider Number:

360180

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for CLEVELAND CLINIC

Overall Rating:



The Overall Hospital Quality Star Rating for CLEVELAND CLINIC summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for CLEVELAND CLINIC to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 3 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 12 %
Patients who reported that their nurses "Always" listened carefully to them 76 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their nurses "Usually" listened carefully to them 19 %
Patients who reported that their nurses "Always" explained things in a way they could understand 74 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 21 %
Patients who reported that their doctors "Always" communicated well 81 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 4 %
Patients who reported that their doctors "Usually" communicated well 15 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 88 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 10 %
Patients who reported that their doctors "Always" listened carefully to them 81 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 4 %
Patients who reported that their doctors "Usually" listened carefully to them 15 %
Patients who reported that their doctors "Always" explained things in a way they could understand 75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 5 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 12 %
Patients who reported that they "Usually" received help as soon as they wanted 28 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 59 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 11 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 60 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 13 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 27 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 23 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 36 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 23 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 11 %
Patients who reported that YES, they were given information about what to do during their recovery at home 89 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 13 %
Patients who reported that YES, they did discuss whether they would need help after discharge 87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 10 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 90 %
Patients who "Agree" they understood their care when they left the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 5 %
Patients who "Strongly Agree" they understood their care when they left the hospital 57 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 42 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 6 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 52 %
Patients who "Agree" that they understood their responsiblities in managing their health 39 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 4 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 57 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 31 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 63 %
Patients who reported that their room and bathroom were "Always" clean 72 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 8 %
Patients who reported that their room and bathroom were "Usually" clean 20 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 52 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 15 %
Patients who reported that the area around their room was "Usually" quiet at night 33 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 8 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 16 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 76 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 4 %
Patients who reported YES, they would definitely recommend the hospital 81 %
Patients who reported YES, they would probably recommend the hospital 15 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of CLEVELAND CLINIC, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the CLEVELAND CLINIC provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for CLEVELAND CLINIC: Not Available

Detailed table for spending and period for patients at CLEVELAND CLINIC:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $11
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $82
Outpatient (1 to 3 days Prior to Index Hospital Admission) $103
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $10
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $12
Carrier (1 to 3 days Prior to Index Hospital Admission) $590
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $18,725
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $40
Carrier (During Index Hospital Admission) $2,511
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $614
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $70
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,947
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $1,431
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $1,513
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $204
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,169
Total (Complete Episode) $31,031

Infection Rates at CLEVELAND CLINIC

These measures show how often patients at CLEVELAND CLINIC contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 1.15 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.68 / Worse
Central Line Associated Bloodstream Infection: Number of Device Days 68,515.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 76.12 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 106.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.39 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.19 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.44 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 49,868.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 74.46 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 22.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.30 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.64 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.23 / Same
SSI - Colon Surgery: Number of Procedures 1,360.00 / Same
SSI - Colon Surgery: Predicted Cases 40.05 / Same
SSI - Colon Surgery: Observed Cases 36.00 / Same
SSI - Colon Surgery 0.90 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.10 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.93 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 375.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 3.42 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 0.59 / Same
MRSA Bacteremia: Lower Confidence Limit 0.74 / Same
MRSA Bacteremia: Upper Confidence Limit 1.39 / Same
MRSA Bacteremia: Patient Days 391,329.00 / Same
MRSA Bacteremia: Predicted Cases 37.96 / Same
MRSA Bacteremia: Observed Cases 39.00 / Same
MRSA Bacteremia 1.03 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.36 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.53 / Better
Clostridium Difficile (C.Diff): Patient Days 386,670.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 235.67 / Better
Clostridium Difficile (C.Diff): Observed Cases 104.00 / Better
Clostridium Difficile (C.Diff) 0.44 / Better

How CLEVELAND CLINIC Compares to Other Similar Facilities

This is how CLEVELAND CLINIC compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in CLEVELAND, OH

Worst Hospitals in CLEVELAND, OH

Percentages of Complications and Deaths at CLEVELAND CLINIC

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.3% SAME
Death rate for heart attack patients 10.5% SAME
Death rate for CABG surgery patients 1.6% Better
Death rate for COPD patients 8% SAME
Death rate for heart failure patients 6.9% Better
Death rate for pneumonia patients 13.6% Better
Death rate for stroke patients 13.3% SAME
Pressure ulcer rate 0.8% SAME
Death rate among surgical inpatients with serious treatable complications 151.97% SAME
Iatrogenic pneumothorax rate 0.28% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 3.71% Worse
Postoperative acute kidney injury requiring dialysis rate 1.61% SAME
Postoperative respiratory failure rate 4.57% Better
Perioperative pulmonary embolism or deep vein thrombosis rate 4.5% SAME
Postoperative sepsis rate 3.06% Better
Postoperative wound dehiscence rate 2.41% SAME
Abdominopelvic accidental puncture or laceration rate 0.91% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.91% SAME

Skilled Nursing Facilities Near CLEVELAND CLINIC

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near CLEVELAND CLINIC ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Altenheim 5:
Ohio Living Breckenridge Village 5:
St Augustine Manor 5:
Anna Maria of Aurora 5:
Bath Creek Estates 5:
O'neill Healthcare Fairview Park 5:
Judson Park 5:
Pleasantview Care Center 5:
O'neill Healthcare North Olmsted 5:
Riverview Pointe Care Center 5:
Homestead Ii 5:
Ohman Family Living at Holly 5:
Health Center at The Renaissan 5:
Euclid Subacute Care Center 5:
Mentor Ridge Health and Rehabilitation 5:
Concord Village Skilled Nursing and Rehabilitation 5:
Mapleview Country Villa 5:
Regina Health Center 5:
Heritage of Hudson 5:
O'neill Healthcare Bay Village 5:
Welsh Home The 5:
Parkside Villa 5:
St Mary of The Woods 5:
O'neill Healthcare Middleburg Heights 5:
Kensington at Anna Maria 5:
O'neill Healthcare Lakewood 5:
O'neill Healthcare North Ridgeville 5:
Brookdale Westlake Village 5:
Brentwood Health Care Center 4:
Joshua Tree Care Center 4:
Northfield Village Retirement Community 4:
Willowood Care Center of Brunswick 4:
Algart Health Care 4:
Crown Center at Laurel Lake 4:
Larchwood Care 4:
Oaks of Brecksville 4:
The Avenue Care and Rehabilitation Center 4:
Altercare of Cuyahoga Falls Ctr For Rehab and Nursin 4:
Life Care Center of Elyria 4:
Avon Oaks Nursing Home 4:
Avon Place 4:
Eliza Jennings Home 4:
Altercare of Mayfield Village, Inc 4:
Grand River Health and Rehab Center 4:
Altercare Transitional Care of The Western Reserve 4:
Mount Saint Joseph Rehab Center 4:
Menorah Park Center For Senior 4:
Singleton Health Care Center 4:
Life Care Center of Medina 4:
Avenue at Aurora 4:
Chardon Center 4:
Mt Alverna Home Inc 4:
Berea Center 4:
Landerbrook Transitional Care 4:
The Northridge Health Center 4:
Brunswick Pointe Transitional Care 4:
North Park Care Center 4:
Avenue at North Ridgeville 3:
Broadview Multi Care Center 3:
Rehab Pavilion at The Weils 3:
Jennings Hall 3:
Woodlands Health and Rehab Center 3:
Canterbury of Twinsburg 3:
Diplomat Healthcare 3:
Huntington Woods Care and Rehab Center 3:
Medina Bsd Opco LLC 3:
Lutheran Home 3:
Woods On French Creek Nursing and Rehab Center The 3:
Hillside Plaza 3:
Enniscourt Nursing Care 3:
Montefiore Home The 3:
Gardens of Mcgregor and Amasa Stone 3:
Southern Hills Health and Reha 3:
Village of The Falls 3:
Northwestern Center 3:
Aurora Manor Special Care Cent 3:
Greenbrier Health Center 3:
Briarwood The 3:
Avenue at Macedonia 3:
East Park Care Center 3:
The Heights Rehabilitation and Healthcare Center 2:
Solon Pointe at Emerald Ridge 2:
University Manor Health and Reha 2:
Parma Care Center 2:
Cedarwood Plaza 2:
Arbors at Stow 2:
Falling Water Healthcare Center 2:
Sunrise Pointe Nursing and Rehab 2:
Rocky River Healthcare of Westpark 2:
The Laurels of Chagrin Falls 2:
Westpark Healthcare Campus 2:
Villa St Joseph 2:
Gardens of North Olmsted 2:
Pearlview Rehab and Wellness Ctr 2:
Promedica Skilled Nursing and Rehabilitation Parma 2:
Aventura at Walton Hills 2:
Willow Park Convalescent Home 2:
Life Care Center of Westlake 2:
Heritage Health Care Center 2:
Cityview Healthcare and Rehabilitation 2:

Medical Groups Affiliated with CLEVELAND CLINIC

There are 5,137 doctors and 270 medical groups that are affiliated with CLEVELAND CLINIC.

Affiliated Doctor Groups


The list of medical professionals associated with CLEVELAND CLINIC is very long, so we have added another pages. See a list of medical professionals associated with CLEVELAND CLINIC.