ORLANDO HEALTH Review

Get Information, Ratings, Surveys, and Compare ORLANDO HEALTH to other hospitals

Overall Hospital Rating: ; HCAPS approval: 68%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of ORLANDO HEALTH. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with ORLANDO HEALTH, Survey Analysis.)

In the briefest summary, ORLANDO HEALTH is one of the types of hospitals called Acute Care Hospitals. It is in ORLANDO, FL. Its five star rating is 2 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 100006. It does provide emergency services. There are 1,677 medical professionals and 272 doctor groups affiliated with the hospital. On average at ORLANDO HEALTH, emergency patients were charged $26,732. This is higher than the state average of $25,576. It is also higher than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 68% of the patients surveyed definitely recommended ORLANDO HEALTH, while only 8% did not recommend going to ORLANDO HEALTH.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for ORLANDO HEALTH

Address:

52 W UNDERWOOD ST
ORLANDO, FL 32806
(321) 841-5111
Click for Map

Medicare Provider Number:

100006

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for ORLANDO HEALTH

Overall Rating:



The Overall Hospital Quality Star Rating for ORLANDO HEALTH summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for ORLANDO HEALTH to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 8 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 69 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 22 %
Patients who reported that their doctors "Always" communicated well 75 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 7 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 73 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 9 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 21 %
Patients who reported that they "Always" received help as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 17 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 55 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 16 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 26 %
Patients who reported that staff "Always" explained about medicines before giving it to them 54 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 27 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 69 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 39 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 40 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 17 %
Patients who reported that YES, they were given information about what to do during their recovery at home 83 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 19 %
Patients who reported that YES, they did discuss whether they would need help after discharge 81 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 48 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 47 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 41 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 7 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 48 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 38 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 55 %
Patients who reported that their room and bathroom were "Always" clean 62 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 16 %
Patients who reported that their room and bathroom were "Usually" clean 22 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 56 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 31 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 12 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 21 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 67 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 8 %
Patients who reported YES, they would definitely recommend the hospital 68 %
Patients who reported YES, they would probably recommend the hospital 24 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of ORLANDO HEALTH, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the ORLANDO HEALTH provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for ORLANDO HEALTH: Not Available

Detailed table for spending and period for patients at ORLANDO HEALTH:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $19
Hospice (1 to 3 days Prior to Index Hospital Admission) $3
Inpatient (1 to 3 days Prior to Index Hospital Admission) $44
Outpatient (1 to 3 days Prior to Index Hospital Admission) $68
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $21
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $10
Carrier (1 to 3 days Prior to Index Hospital Admission) $730
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,979
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $23
Carrier (During Index Hospital Admission) $1,856
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $725
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $214
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,847
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $731
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,856
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $156
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,452
Total (Complete Episode) $26,732

Infection Rates at ORLANDO HEALTH

These measures show how often patients at ORLANDO HEALTH contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.30 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 0.69 / Better
Central Line Associated Bloodstream Infection: Number of Device Days 39,543.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 47.80 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 22.00 / Better
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.46 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.24 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.66 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 23,782.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 38.74 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 16.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.41 / Better
SSI - Colon Surgery: Lower Confidence Limit 1.06 / Worse
SSI - Colon Surgery: Upper Confidence Limit 2.00 / Worse
SSI - Colon Surgery: Number of Procedures 864.00 / Worse
SSI - Colon Surgery: Predicted Cases 25.79 / Worse
SSI - Colon Surgery: Observed Cases 38.00 / Worse
SSI - Colon Surgery 1.47 / Worse
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.06 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 1.26 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 648.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 5.23 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 0.38 / Same
MRSA Bacteremia: Lower Confidence Limit 0.24 / Better
MRSA Bacteremia: Upper Confidence Limit 0.81 / Better
MRSA Bacteremia: Patient Days 479,754.00 / Better
MRSA Bacteremia: Predicted Cases 23.70 / Better
MRSA Bacteremia: Observed Cases 11.00 / Better
MRSA Bacteremia 0.46 / Better
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.14 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.27 / Better
Clostridium Difficile (C.Diff): Patient Days 407,437.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 172.15 / Better
Clostridium Difficile (C.Diff): Observed Cases 34.00 / Better
Clostridium Difficile (C.Diff) 0.20 / Better

How ORLANDO HEALTH Compares to Other Similar Facilities

This is how ORLANDO HEALTH compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in ORLANDO, FL

Worst Hospitals in ORLANDO, FL

Percentages of Complications and Deaths at ORLANDO HEALTH

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.9% SAME
Death rate for heart attack patients 11.9% SAME
Death rate for CABG surgery patients 2.6% SAME
Death rate for COPD patients 7.1% SAME
Death rate for heart failure patients 9.8% Better
Death rate for pneumonia patients 18.8% SAME
Death rate for stroke patients 14.3% SAME
Pressure ulcer rate 0.71% SAME
Death rate among surgical inpatients with serious treatable complications 156.53% SAME
Iatrogenic pneumothorax rate 0.4% Worse
In-hospital fall with hip fracture rate 0.07% SAME
Postoperative hemorrhage or hematoma rate 2.66% SAME
Postoperative acute kidney injury requiring dialysis rate 1.43% SAME
Postoperative respiratory failure rate 7.36% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.22% SAME
Postoperative sepsis rate 7.07% SAME
Postoperative wound dehiscence rate 1.34% SAME
Abdominopelvic accidental puncture or laceration rate 0.93% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.05% SAME

Skilled Nursing Facilities Near ORLANDO HEALTH

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near ORLANDO HEALTH ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Adventhealth Care Center Celebration 5:
Hunters Creek Nursing and Rehab Center 5:
Solaris Healthcare Windermere 5:
Metro West Nursing and Rehab Center 5:
Westminster Towers 5:
Commons at Orlando Lutheran Towers 5:
Lake Bennet Center For Rehabilitation and Healing 5:
Skytop View Rehabilitation Center 5:
Mayflower Healthcare Center 5:
Adventhealth Care Center Apopka North 5:
Village On The Green 5:
Solaris Healthcare Waterman 5:
Edgewater at Waterman Village 5:
Solaris Healthcare Osceola 4:
The Terrace of Kissimmee 4:
Conway Lakes Health and Rehabilitation Center 4:
Solaris Healthcare East Orlando 4:
Westminster Baldwin Park 4:
Life Care Center of Orlando 4:
The Gardens at Depugh 4:
Island Lake Center 4:
Avante at Mt Dora, Inc 4:
Ruleme Center 4:
Debary Health and Rehabilitation Center 4:
Avante at St Cloud Inc 3:
Kissimmee Health and Rehabilitation Center 3:
Delaney Park Health and Rehabilitation Center 3:
Clermont Health and Rehabilitation Center 3:
West Orange Center For Nursing and Healing 3:
Palm Garden of Orlando 3:
Regents Park of Winter Park 3:
West Altamonte Nursing and Rehabilitation Center 3:
Bedrock Rehabilitation and Nursing Center at Lake 3:
The Terrace of St Cloud 2:
Kissimmee Nursing and Rehabilitation Center 2:
South Orange Health and Rehabilitation Center 2:
Guardian Care Nursing and Rehabilitation Center 2:
Lakes of Clermont Health and Rehabilitation Center 2:
Orlando Health Center For Rehabilitation 2:
Winter Garden Rehabilitation and Nursing Center 2:
Avante at Orlando Inc 2:
Westminster Winter Park 2:
Parkview Rehabilitation Center at Winter Park 2:
Adventhealth Care Center Orlando North 2:
Bedrock Rehabilitation and Nursing Center at Winte 2:
Savannah Cove 2:
Tuskawilla Nursing and Rehab Center 2:
Life Care Center of Altamonte Springs 2:
Adventhealth Care Center Apopka South 2:
Healthcare and Rehab of Sanford 2:
Bayview Center 2:
Plantation Bay Rehabilitation Center 1:
The Good Samaritan Society-Kissimmee Village 1:
Bedrock Rehabilitation and Nursing Center at Orlan 1:
Orlando Health and Rehabilitation Center 1:
Rio Pinar Health Care 1:
Aspire at Colonial Lakes 1:
Courtyards of Orlando Care Center and Rehab 1:
Health Central Park 1:
Winter Park Care and Rehabilitation 1:
Rosewood Health and Rehabilitation Center 1:
Apopka Health and Rehabilitation Center 1:
Longwood Health and Rehabilitation Center 1:
Lake Mary Health and Rehabilitation Center 1:
Aspire at Kissimmee Gardens No Data
Alwyn C Cashe State Veterans Nursing Home No Data
Legacy Pointe at Ucf No Data

Medical Groups Affiliated with ORLANDO HEALTH

There are 1,677 doctors and 272 medical groups that are affiliated with ORLANDO HEALTH.

Affiliated Doctor Groups


The list of medical professionals associated with ORLANDO HEALTH is very long, so we have added another pages. See a list of medical professionals associated with ORLANDO HEALTH.