CONTACT INFORMATION REVIEWS & MORE DATA

SHANDS JACKSONVILLE

  • Date Updated: January 31, 2024
  • Address: 655 W 8TH ST, JACKSONVILLE, FL 32209
  • Phone (904) 244-4000
  • Type Acute Care Hospitals
  • Ownership Voluntary non-profit - Private
  • Overall Rating
  • Perc. Patients Recommending 63%
mAP

  About SHANDS JACKSONVILLE

SHANDS JACKSONVILLE is a Acute Care Hospitals. It is in JACKSONVILLE, FL. Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 100001. It does provide emergency services. There are 677 medical professionals and 98 doctor groups affiliated with the hospital. On average at SHANDS JACKSONVILLE, emergency patients were charged $26,695. This is higher than the state average of $25,576. It is also higher than the national average of $25,828.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SHANDS JACKSONVILLE to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 73 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 9 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 79 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 6 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 69 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 11 %
Patients who reported that their nurses "Usually" listened carefully to them 20 %
Patients who reported that their nurses "Always" explained things in a way they could understand 71 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 74 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 8 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 82 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 13 %
Patients who reported that their doctors "Always" listened carefully to them 71 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 9 %
Patients who reported that their doctors "Usually" listened carefully to them 20 %
Patients who reported that their doctors "Always" explained things in a way they could understand 70 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 10 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 20 %
Patients who reported that they "Always" received help as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 17 %
Patients who reported that they "Usually" received help as soon as they wanted 26 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 56 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 18 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 26 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 57 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 17 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 26 %
Patients who reported that staff "Always" explained about medicines before giving it to them 56 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 25 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 72 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 13 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 15 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 41 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 22 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 16 %
Patients who reported that YES, they were given information about what to do during their recovery at home 84 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 18 %
Patients who reported that YES, they did discuss whether they would need help after discharge 82 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 15 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 85 %
Patients who "Agree" they understood their care when they left the hospital 48 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 9 %
Patients who "Strongly Agree" they understood their care when they left the hospital 43 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 52 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 12 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 36 %
Patients who "Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 8 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 43 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 43 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 7 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 50 %
Patients who reported that their room and bathroom were "Always" clean 65 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 17 %
Patients who reported that their room and bathroom were "Usually" clean 18 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 55 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 16 %
Patients who reported that the area around their room was "Usually" quiet at night 29 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 13 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 23 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 64 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 10 %
Patients who reported YES, they would definitely recommend the hospital 63 %
Patients who reported YES, they would probably recommend the hospital 27 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of SHANDS JACKSONVILLE, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SHANDS JACKSONVILLE provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SHANDS JACKSONVILLE: Not Available

Detailed table for spending and period for patients at SHANDS JACKSONVILLE:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $16
Hospice (1 to 3 days Prior to Index Hospital Admission) $2
Inpatient (1 to 3 days Prior to Index Hospital Admission) $18
Outpatient (1 to 3 days Prior to Index Hospital Admission) $100
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $20
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $20
Carrier (1 to 3 days Prior to Index Hospital Admission) $711
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,669
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $33
Carrier (During Index Hospital Admission) $1,523
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $592
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $226
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $4,299
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $979
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,827
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $169
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,489
Total (Complete Episode) $26,695

Infection Rates at SHANDS JACKSONVILLE

These measures show how often patients at SHANDS JACKSONVILLE contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.68 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.83 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 11,766.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 13.88 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 16.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.15 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.30 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.35 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 5,771.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 10.27 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 7.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.68 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.26 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.59 / Same
SSI - Colon Surgery: Number of Procedures 216.00 / Same
SSI - Colon Surgery: Predicted Cases 6.99 / Same
SSI - Colon Surgery: Observed Cases 5.00 / Same
SSI - Colon Surgery 0.72 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.15 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 2.92 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 227.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.26 / Same
SSI - Abdominal Hysterectomy: Observed Cases 2.00 / Same
SSI - Abdominal Hysterectomy 0.88 / Same
MRSA Bacteremia: Lower Confidence Limit 1.06 / Worse
MRSA Bacteremia: Upper Confidence Limit 2.36 / Worse
MRSA Bacteremia: Patient Days 173,033.00 / Worse
MRSA Bacteremia: Predicted Cases 14.88 / Worse
MRSA Bacteremia: Observed Cases 24.00 / Worse
MRSA Bacteremia 1.61 / Worse
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.23 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.50 / Better
Clostridium Difficile (C.Diff): Patient Days 165,619.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 77.90 / Better
Clostridium Difficile (C.Diff): Observed Cases 27.00 / Better
Clostridium Difficile (C.Diff) 0.35 / Better

How SHANDS JACKSONVILLE Compares to Other Similar Facilities

This is how SHANDS JACKSONVILLE compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in JACKSONVILLE, FL

Worst Hospitals in JACKSONVILLE, FL

Percentages of Complications and Deaths at SHANDS JACKSONVILLE

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.9% SAME
Death rate for heart attack patients 12.6% SAME
Death rate for CABG surgery patients 2.7% SAME
Death rate for COPD patients 8% SAME
Death rate for heart failure patients 10.8% SAME
Death rate for pneumonia patients 17.3% SAME
Death rate for stroke patients 14.8% SAME
Pressure ulcer rate 0.33% SAME
Death rate among surgical inpatients with serious treatable complications 155.5% SAME
Iatrogenic pneumothorax rate 0.18% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 1.93% SAME
Postoperative acute kidney injury requiring dialysis rate 2.22% SAME
Postoperative respiratory failure rate 7.71% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 4.22% SAME
Postoperative sepsis rate 7.3% SAME
Postoperative wound dehiscence rate 1.73% SAME
Abdominopelvic accidental puncture or laceration rate 1.38% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.02% SAME

Skilled Nursing Facilities Near SHANDS JACKSONVILLE

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SHANDS JACKSONVILLE ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Westminster St Augustine 5:
Isle Healthcare and Rehabilitation Center 5:
Middleburg Rehabilitation and Nursing Center 5:
Westminster Woods On Julington Creek 5:
Life Care Center of Orange Park 5:
River Garden Hebrew Home For The Aged 5:
Vicar's Landing Nursing Home 5:
Woodland Grove Healthcare and Rehabilitation Center 5:
Taylor Care Center 5:
Vivo Healthcare Normandy 5:
Shands Jacksonville Medical Center 5:
Fleet Landing 5:
The Pavilion at Jacksonville 5:
Fernandina Beach Rehabilitation and Nursing Center 5:
Pruitthealth - Fleming Island 4:
Bartram Crossing 4:
Orange Park Rehabilitation and Nursing Center 4:
Life Care Center at Wells Crossing 4:
Avante Villa at Jacksonville Beach Inc 4:
Jacksonville Rehabilitation and Nursing Center 4:
Park Ridge Nursing Center 4:
Dolphin Pointe Health Care Center 4:
Fountains Rehabilitation at Mill Cove 4:
Jacksonville Nursing and Rehab Center 4:
Lanier Rehabilitation Center 4:
River City Nursing and Rehab Center 4:
Life Care Center of Hilliard 4:
Oak View Health and Rehabilitation Center 3:
Moosehaven 3:
Vivo Healthcare Orange Park 3:
Life Care Center of Jacksonville 3:
Cypress Village 3:
Vivo Healthcare University 3:
University Crossing 3:
First Coast Health and Rehabilitation Center 3:
North Bank Center For Rehabilitation and Healing 3:
Aspire at Green Cove Springs 2:
Aspire at Orange Park 2:
Regents Park of Jacksonville 2:
Aspire at Jacksonville 2:
Riverwood Center 2:
Jacksonville Center For Rehabilitation and Healthc 2:
Lakeside Center For Rehabilitation and Healing 2:
The Terrace of Jacksonville 1:
Aspire at San Jose 1:
Saints Care Center 1:
Palm Garden of Jacksonville 1:
Fouraker Hills Rehab and Nursing Center 1:
Ascension Living St. Catherine Laboure' Place 1:
Harts Harbor Health Care Center 1:

Medical Groups Affiliated with SHANDS JACKSONVILLE

There are 677 doctors and 98 medical groups that are affiliated with SHANDS JACKSONVILLE.

Affiliated Doctor Groups


The list of medical professionals associated with SHANDS JACKSONVILLE is very long, so we have added another pages. See a list of medical professionals associated with SHANDS JACKSONVILLE.

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