CONTACT INFORMATION REVIEWS & MORE DATA

NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER

  • Date Updated: January 31, 2024
  • Address: 2131 S 17TH ST BOX 9000, WILMINGTON, NC 28402
  • Phone (910) 343-7000
  • Type Acute Care Hospitals
  • Ownership Government - Local
  • Overall Rating
  • Perc. Patients Recommending 55%
mAP

  About NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER

NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER is a Acute Care Hospitals. It is in WILMINGTON, NC. Its type of ownership is Government - Local. The facility's Medicare ID is 340141. It does provide emergency services. There are 1,005 medical professionals and 119 doctor groups affiliated with the hospital. On average at NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER, emergency patients were charged $25,129. This is higher than the state average of $24,303. It is also lower than the national average of $25,828.

Quick Links to NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER Data & Analysis

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 74 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 7 %
Patients who reported that their nurses "Usually" communicated well 19 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 80 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 15 %
Patients who reported that their nurses "Always" listened carefully to them 71 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 8 %
Patients who reported that their nurses "Usually" listened carefully to them 21 %
Patients who reported that their nurses "Always" explained things in a way they could understand 72 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 20 %
Patients who reported that their doctors "Always" communicated well 76 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 18 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 84 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 5 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 11 %
Patients who reported that their doctors "Always" listened carefully to them 74 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 7 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 71 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 7 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 22 %
Patients who reported that they "Always" received help as soon as they wanted 51 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 19 %
Patients who reported that they "Usually" received help as soon as they wanted 30 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 50 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 20 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 30 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 53 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 19 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 28 %
Patients who reported that staff "Always" explained about medicines before giving it to them 57 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 24 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 19 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 73 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 10 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 17 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 38 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 20 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 13 %
Patients who reported that YES, they were given information about what to do during their recovery at home 87 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 14 %
Patients who reported that YES, they did discuss whether they would need help after discharge 86 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 13 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 87 %
Patients who "Agree" they understood their care when they left the hospital 44 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 8 %
Patients who "Strongly Agree" they understood their care when they left the hospital 48 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 51 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 9 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 40 %
Patients who "Agree" that they understood their responsiblities in managing their health 45 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 49 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 37 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 8 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 55 %
Patients who reported that their room and bathroom were "Always" clean 56 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 20 %
Patients who reported that their room and bathroom were "Usually" clean 24 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 59 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 13 %
Patients who reported that the area around their room was "Usually" quiet at night 28 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 19 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 57 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 13 %
Patients who reported YES, they would definitely recommend the hospital 55 %
Patients who reported YES, they would probably recommend the hospital 32 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER: Not Available

Detailed table for spending and period for patients at NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $17
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $31
Outpatient (1 to 3 days Prior to Index Hospital Admission) $96
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $12
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $13
Carrier (1 to 3 days Prior to Index Hospital Admission) $896
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $12,590
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $34
Carrier (During Index Hospital Admission) $1,670
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $740
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $169
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $2,913
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $872
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $3,631
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $106
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,337
Total (Complete Episode) $25,129

Infection Rates at NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER

These measures show how often patients at NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 1.02 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.81 / Worse
Central Line Associated Bloodstream Infection: Number of Device Days 32,274.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 34.96 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 48.00 / Worse
Central Line Associated Bloodstream Infection (ICU + select Wards) 1.37 / Worse
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit 0.85 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 1.66 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 20,169.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 28.30 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 34.00 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards) 1.20 / Same
SSI - Colon Surgery: Lower Confidence Limit 0.95 / Same
SSI - Colon Surgery: Upper Confidence Limit 2.16 / Same
SSI - Colon Surgery: Number of Procedures 573.00 / Same
SSI - Colon Surgery: Predicted Cases 15.75 / Same
SSI - Colon Surgery: Observed Cases 23.00 / Same
SSI - Colon Surgery 1.46 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit 0.65 / Same
SSI - Abdominal Hysterectomy: Upper Confidence Limit 3.91 / Same
SSI - Abdominal Hysterectomy: Number of Procedures 322.00 / Same
SSI - Abdominal Hysterectomy: Predicted Cases 2.83 / Same
SSI - Abdominal Hysterectomy: Observed Cases 5.00 / Same
SSI - Abdominal Hysterectomy 1.76 / Same
MRSA Bacteremia: Lower Confidence Limit 0.36 / Same
MRSA Bacteremia: Upper Confidence Limit 1.03 / Same
MRSA Bacteremia: Patient Days 211,104.00 / Same
MRSA Bacteremia: Predicted Cases 22.33 / Same
MRSA Bacteremia: Observed Cases 14.00 / Same
MRSA Bacteremia 0.63 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.51 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.79 / Better
Clostridium Difficile (C.Diff): Patient Days 197,627.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 121.15 / Better
Clostridium Difficile (C.Diff): Observed Cases 77.00 / Better
Clostridium Difficile (C.Diff) 0.64 / Better

How NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER Compares to Other Similar Facilities

This is how NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in WILMINGTON, NC

Worst Hospitals in WILMINGTON, NC

Percentages of Complications and Deaths at NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 2.6% SAME
Death rate for heart attack patients 14% SAME
Death rate for CABG surgery patients 4.6% SAME
Death rate for COPD patients 12.1% Worse
Death rate for heart failure patients 14.4% Worse
Death rate for pneumonia patients 20.6% SAME
Death rate for stroke patients 15.1% SAME
Pressure ulcer rate 0.64% SAME
Death rate among surgical inpatients with serious treatable complications 195.04% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.08% SAME
Postoperative hemorrhage or hematoma rate 2.62% SAME
Postoperative acute kidney injury requiring dialysis rate 1.29% SAME
Postoperative respiratory failure rate 9.93% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.5% SAME
Postoperative sepsis rate 5.78% SAME
Postoperative wound dehiscence rate 3.4% SAME
Abdominopelvic accidental puncture or laceration rate 0.82% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 1.04% SAME

Skilled Nursing Facilities Near NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Cypress Pointe Rehabilitation Center 5:
Bradley Creek Health Center 5:
The Laurels of Pender 5:
Trinity Grove 3:
Woodbury Wellness Center Inc 3:
Pender Memorial Hosp Snf 3:
Azalea Health and Rehab Center 2:
Brunswick Cove Nursing Center 2:
Liberty Commons Rehabilitation Center 2:
Davis Health Care Center 2:
Northchase Nursing and Rehabilitation Center 2:
Liberty Commons Nrsg and Rehab Cntr of Southport LLC 1:
Universal Health Care / Brunswick 1:
Autumn Care of Myrtle Grove 1:
Accordius Health at Wilmington 1:
Peak Resources-Wilmington, Inc 1:
Davis Health and Wellness Ctr at Cambridge Villag 1:

Medical Groups Affiliated with NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER

There are 1,005 doctors and 119 medical groups that are affiliated with NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER.

Affiliated Doctor Groups


The list of medical professionals associated with NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER is very long, so we have added another pages. See a list of medical professionals associated with NOVANT HEALTH NEW HANOVER REGIONAL MEDICAL CENTER.

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Custom Database Reports

We can provide custom data reports based on our database of skilled nursing facilities. Anything from emails to spreadsheets to an API. Bring the data directly into Salesforce or any other CRM.

We can provide custom data reports based on our database of skilled nursing facilities. Anything from emails to spreadsheets to an API. Bring the data directly into Salesforce or any other CRM.