SENTARA CAREPLEX HOSPITAL Review

Get Information, Ratings, Surveys, and Compare SENTARA CAREPLEX HOSPITAL to other hospitals

Overall Hospital Rating: ; HCAPS approval: 71%

Database data as of January 31, 2024

A Review of the Data

Prepared by Richard Saunders as of January 31, 2024.

The Centers for Medicare & Medicaid Services ("CMS") distributes more than 80 tables of data on hospitals on a quarterly basis. That is a lot of information to pour through to try and build a comprehensive review of SENTARA CAREPLEX HOSPITAL. Luckily, we are here to help! I’ve put together this page to help you to get a better idea of what the hospital does, who is affiliated with it, share any patient survey data and much more. (If you want to jump to a specific section of the review, here are the section headers: General Hospital Data, Ratings, Cost Analysis, Infections, Comparison, Nearby Skilled Nursing Facilities, Doctors Associated with SENTARA CAREPLEX HOSPITAL, Survey Analysis.)

In the briefest summary, SENTARA CAREPLEX HOSPITAL is one of the types of hospitals called Acute Care Hospitals. It is in HAMPTON, VA. Its five star rating is 4 . Its type of ownership is Voluntary non-profit - Private. The facility's Medicare ID is 490093. It does provide emergency services. There are 568 medical professionals and 87 doctor groups affiliated with the hospital. On average at SENTARA CAREPLEX HOSPITAL, emergency patients were charged $24,942. This is higher than the state average of $24,851. It is also lower than the national average of $25,828.

According to the Hospital Consumer Assessment of Healthcare Providers and Systems ("HCAHPS") that ended in September 30, 2021, 71% of the patients surveyed definitely recommended SENTARA CAREPLEX HOSPITAL, while only 6% did not recommend going to SENTARA CAREPLEX HOSPITAL.

The information presented below is based on data provided by U.S. Centers for Medicare & Medicaid Services (CMS). It is updated as new data is made available.

General Information for SENTARA CAREPLEX HOSPITAL

Address:

3000 COLISEUM DRIVE
HAMPTON, VA 23666
(757) 736-1000
Click for Map

Medicare Provider Number:

490093

Type:

Acute Care Hospitals

Ownership:

Voluntary non-profit - Private

Overall Hospital Quality Star Rating for SENTARA CAREPLEX HOSPITAL

Overall Rating:



The Overall Hospital Quality Star Rating for SENTARA CAREPLEX HOSPITAL summarizes a variety of measures across 5 areas of quality into a single star rating for each hospital. Once reporting thresholds are met, a hospital’s Overall Star Rating is calculated using only those measures for which data are available. Hospitals report data to The Centers for Medicare & Medicaid Services ("CMS") through the Hospital Inpatient Quality Reporting (IQR) Program, Hospital Outpatient Quality Reporting (OQR) Program, Hospital Readmission Reduction Program (HRRP), Hospital-Acquired Condition (HAC) Reduction Program, and Hospital Value-Based Purchasing (VBP) Program. Overall Star Ratings aren’t calculated for Veterans Health Administration (VHA) or Department of Defense (DoD) hospitals.

Most hospitals will have an Overall Hospital Quality Star Rating of 3.

National distribution of the Overall Hospital Quality Star Rating The following table shows the national distribution of the Overall Star Rating based on July 2022 results.

Overall rating Number of hospitals / Percentage
1 star 198 (6.34%)
2 stars 702 (22.49%)
3 stars 895 (28.68%)
4 stars 895 (28.68%)
5 stars 431 (13.81%)
N/A 1,368 (30.47%)

Additional detailed on the method for calculating the Overall Hospital Quality Star Rating from this document.

Patient Survey Results

Below is information compiled by CMS on the percentage of patients who respond to specific treatments and a comparison of the results for SENTARA CAREPLEX HOSPITAL to the national results for similar facilities.

Survey Question Response
Patients who reported that their nurses "Always" communicated well 78 %
Patients who reported that their nurses "Sometimes" or "Never" communicated well 4 %
Patients who reported that their nurses "Usually" communicated well 18 %
Nurse communication - linear mean score Not Applicable
Nurse communication - star rating Not Applicable
Patients who reported that their nurses "Always" treated them with courtesy and respect 85 %
Patients who reported that their nurses "Sometimes" or "Never" treated them with courtesy and respect 2 %
Patients who reported that their nurses "Usually" treated them with courtesy and respect 13 %
Patients who reported that their nurses "Always" listened carefully to them 75 %
Patients who reported that their nurses "Sometimes" or "Never" listened carefully to them 3 %
Patients who reported that their nurses "Usually" listened carefully to them 22 %
Patients who reported that their nurses "Always" explained things in a way they could understand 75 %
Patients who reported that their nurses "Sometimes" or "Never" explained things in a way they could understand 6 %
Patients who reported that their nurses "Usually" explained things in a way they could understand 19 %
Patients who reported that their doctors "Always" communicated well 79 %
Patients who reported that their doctors "Sometimes" or "Never" communicated well 6 %
Patients who reported that their doctors "Usually" communicated well 15 %
Doctor communication - linear mean score Not Applicable
Doctor communication - star rating Not Applicable
Patients who reported that their doctors "Always" treated them with courtesy and respect 86 %
Patients who reported that their doctors "Sometimes" or "Never" treated them with courtesy and respect 4 %
Patients who reported that their doctors "Usually" treated them with courtesy and respect 10 %
Patients who reported that their doctors "Always" listened carefully to them 76 %
Patients who reported that their doctors "Sometimes" or "Never" listened carefully to them 5 %
Patients who reported that their doctors "Usually" listened carefully to them 19 %
Patients who reported that their doctors "Always" explained things in a way they could understand 75 %
Patients who reported that their doctors "Sometimes" or "Never" explained things in a way they could understand 8 %
Patients who reported that their doctors "Usually" explained things in a way they could understand 17 %
Patients who reported that they "Always" received help as soon as they wanted 63 %
Patients who reported that they "Sometimes" or "Never" received help as soon as they wanted 10 %
Patients who reported that they "Usually" received help as soon as they wanted 27 %
Staff responsiveness - linear mean score Not Applicable
Staff responsiveness - star rating Not Applicable
Patients who reported that they "Always" received help after using the call button as soon as they wanted 61 %
Patients who reported that they "Sometimes" or "Never" received help after using the call button as soon as they wanted 10 %
Patients who reported that they "Usually" received help after using the call button as soon as they wanted 29 %
Patients who reported that they "Always" received bathroom help as soon as they wanted 65 %
Patients who reported that they "Sometimes" or "Never" received bathroom help as soon as they wanted 11 %
Patients who reported that they "Usually" received bathroom help as soon as they wanted 24 %
Patients who reported that staff "Always" explained about medicines before giving it to them 58 %
Patients who reported that staff "Sometimes" or "Never" explained about medicines before giving it to them 22 %
Patients who reported that staff "Usually" explained about medicines before giving it to them 20 %
Communication about medicines - linear mean score Not Applicable
Communication about medicines - star rating Not Applicable
Patients who reported that when receiving new medication the staff "Always" communicated what the medication was for 74 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" communicated what the medication was for 8 %
Patients who reported that when receiving new medication the staff "Usually" communicated what the medication was for. 18 %
Patients who reported that when receiving new medication the staff "Always" discussed possible side effects 42 %
Patients who reported that when receiving new medication the staff "Sometimes" or "Never" discussed possible side effects 37 %
Patients who reported that when receiving new medication the staff "Usually" discussed possible side effects 21 %
Patients who reported that NO, they were not given information about what to do during their recovery at home 15 %
Patients who reported that YES, they were given information about what to do during their recovery at home 85 %
Discharge information - linear mean score Not Applicable
Discharge information - star rating Not Applicable
Patients who reported that NO, they did not discuss whether they would need help after discharge 13 %
Patients who reported that YES, they did discuss whether they would need help after discharge 87 %
Patients who reported that NO, they did not receive written information about possible symptoms to look out for after discharge 17 %
Patients who reported that YES, they did receive written information about possible symptoms to look out for after discharge 83 %
Patients who "Agree" they understood their care when they left the hospital 41 %
Patients who "Disagree" or "Strongly Disagree" they understood their care when they left the hospital 6 %
Patients who "Strongly Agree" they understood their care when they left the hospital 53 %
Care transition - linear mean score Not Applicable
Care transition - star rating Not Applicable
Patients who "Agree" that the staff took my preferences into account when determining my health care needs 46 %
Patients who "Disagree" or "Strongly Disagree" that the staff took my preferences into account when determining my health care needs 7 %
Patients who "Strongly Agree" that the staff took my preferences into account when determining my health care needs 47 %
Patients who "Agree" that they understood their responsiblities in managing their health 42 %
Patients who "Disagree" or "Strongly Disagree" that they understood their responsiblities in managing their health 6 %
Patients who "Strongly Agree" that they understood their responsiblities in managing their health 52 %
Patients who "Agree" that they understood the purposes of their medications when leaving the hospital 33 %
Patients who "Disagree" or "Strongly Disagree" that they understood the purposes of their medications when leaving the hospital 6 %
Patients who "Strongly Agree" that they understood the purposes of their medications when leaving the hospital 61 %
Patients who reported that their room and bathroom were "Always" clean 69 %
Patients who reported that their room and bathroom were "Sometimes" or "Never" clean 12 %
Patients who reported that their room and bathroom were "Usually" clean 19 %
Cleanliness - linear mean score Not Applicable
Cleanliness - star rating Not Applicable
Patients who reported that the area around their room was "Always" quiet at night 62 %
Patients who reported that the area around their room was "Sometimes" or "Never" quiet at night 6 %
Patients who reported that the area around their room was "Usually" quiet at night 32 %
Quietness - linear mean score Not Applicable
Quietness - star rating Not Applicable
Patients who gave their hospital a rating of 6 or lower on a scale from 0 (lowest) to 10 (highest) 7 %
Patients who gave their hospital a rating of 7 or 8 on a scale from 0 (lowest) to 10 (highest) 24 %
Patients who gave their hospital a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest) 69 %
Overall hospital rating - linear mean score Not Applicable
Overall hospital rating - star rating Not Applicable
Patients who reported NO, they would probably not or definitely not recommend the hospital 6 %
Patients who reported YES, they would definitely recommend the hospital 71 %
Patients who reported YES, they would probably recommend the hospital 23 %
Recommend hospital - linear mean score Not Applicable
Recommend hospital - star rating Not Applicable
Summary star rating Not Applicable

Cost of SENTARA CAREPLEX HOSPITAL, Compare to National and State Averages

Understanding how much a hospital is going to cost is extremely difficult. Hospitals themselves actively obscure what they charge and have negotiated different rates with different insurers. Then you have the problem of the wide variety of treatments which the SENTARA CAREPLEX HOSPITAL provides.

To provide some standard metric to compare hospital costs, CMS publishes the MSPB (or "Medicare Spending Per Beneficiary"). Even though you may not be on Medicare, this metric may still be useful. The MSPB is expressed as a percentage compared to the national average for costs that Medicare incurs. A percentage higher than 100% means the hospital charges more than the national average while a percentage less than 100% means the hospital charges less than the national average.

MSPB for SENTARA CAREPLEX HOSPITAL: Not Available

Detailed table for spending and period for patients at SENTARA CAREPLEX HOSPITAL:

Type Amount
Home Health Agency (1 to 3 days Prior to Index Hospital Admission) $21
Hospice (1 to 3 days Prior to Index Hospital Admission) $0
Inpatient (1 to 3 days Prior to Index Hospital Admission) $24
Outpatient (1 to 3 days Prior to Index Hospital Admission) $50
Skilled Nursing Facility (1 to 3 days Prior to Index Hospital Admission) $9
Durable Medical Equipment (1 to 3 days Prior to Index Hospital Admission) $7
Carrier (1 to 3 days Prior to Index Hospital Admission) $819
Home Health Agency (During Index Hospital Admission) $0
Hospice (During Index Hospital Admission) $0
Inpatient (During Index Hospital Admission) $11,986
Outpatient (During Index Hospital Admission) $0
Skilled Nursing Facility (During Index Hospital Admission) $0
Durable Medical Equipment (During Index Hospital Admission) $22
Carrier (During Index Hospital Admission) $1,411
Home Health Agency (1 through 30 days After Discharge from Index Hospital Admission) $1,016
Hospice (1 through 30 days After Discharge from Index Hospital Admission) $278
Inpatient (1 through 30 days After Discharge from Index Hospital Admission) $3,715
Outpatient (1 through 30 days After Discharge from Index Hospital Admission) $954
Skilled Nursing Facility (1 through 30 days After Discharge from Index Hospital Admission) $2,883
Durable Medical Equipment (1 through 30 days After Discharge from Index Hospital Admission) $77
Carrier (1 through 30 days After Discharge from Index Hospital Admission) $1,671
Total (Complete Episode) $24,942

Infection Rates at SENTARA CAREPLEX HOSPITAL

These measures show how often patients at SENTARA CAREPLEX HOSPITAL contract certain infections during the course of their medical treatment, when compared to other hospitals nationally.

Infection Type Score / Compare to National Average
Central Line Associated Bloodstream Infection (ICU + select Wards): Lower Confidence Limit 0.05 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Upper Confidence Limit 1.05 / Same
Central Line Associated Bloodstream Infection: Number of Device Days 6,191.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Predicted Cases 6.30 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards): Observed Cases 2.00 / Same
Central Line Associated Bloodstream Infection (ICU + select Wards) 0.32 / Same
Catheter Associated Urinary Tract Infections (ICU + select Wards): Lower Confidence Limit -- / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Upper Confidence Limit 0.73 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Number of Urinary Catheter Days 3,329.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Predicted Cases 4.09 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards): Observed Cases 0.00 / Better
Catheter Associated Urinary Tract Infections (ICU + select Wards) 0.00 / Better
SSI - Colon Surgery: Lower Confidence Limit 0.01 / Same
SSI - Colon Surgery: Upper Confidence Limit 1.37 / Same
SSI - Colon Surgery: Number of Procedures 129.00 / Same
SSI - Colon Surgery: Predicted Cases 3.60 / Same
SSI - Colon Surgery: Observed Cases 1.00 / Same
SSI - Colon Surgery 0.28 / Same
SSI - Abdominal Hysterectomy: Lower Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Upper Confidence Limit Not Available / Not Available
SSI - Abdominal Hysterectomy: Number of Procedures 19.00 / Not Available
SSI - Abdominal Hysterectomy: Predicted Cases 0.14 / Not Available
SSI - Abdominal Hysterectomy: Observed Cases 1.00 / Not Available
SSI - Abdominal Hysterectomy Not Available / Not Available
MRSA Bacteremia: Lower Confidence Limit 0.03 / Same
MRSA Bacteremia: Upper Confidence Limit 2.44 / Same
MRSA Bacteremia: Patient Days 34,342.00 / Same
MRSA Bacteremia: Predicted Cases 2.02 / Same
MRSA Bacteremia: Observed Cases 1.00 / Same
MRSA Bacteremia 0.50 / Same
Clostridium Difficile (C.Diff): Lower Confidence Limit 0.06 / Better
Clostridium Difficile (C.Diff): Upper Confidence Limit 0.35 / Better
Clostridium Difficile (C.Diff): Patient Days 33,552.00 / Better
Clostridium Difficile (C.Diff): Predicted Cases 31.67 / Better
Clostridium Difficile (C.Diff): Observed Cases 5.00 / Better
Clostridium Difficile (C.Diff) 0.16 / Better

How SENTARA CAREPLEX HOSPITAL Compares to Other Similar Facilities

This is how SENTARA CAREPLEX HOSPITAL compares to other similar hospitals nationally based on data provided to CMS.

Top Hospitals in HAMPTON, VA

Worst Hospitals in HAMPTON, VA

Percentages of Complications and Deaths at SENTARA CAREPLEX HOSPITAL

Measure Score Compared to National Rates
Rate of complications for hip/knee replacement patients 3.6% SAME
Death rate for heart attack patients 11.5% SAME
Death rate for CABG surgery patients NA Not Enough Data
Death rate for COPD patients 9.1% SAME
Death rate for heart failure patients 9.7% SAME
Death rate for pneumonia patients 19.7% SAME
Death rate for stroke patients 13.7% SAME
Pressure ulcer rate 0.26% SAME
Death rate among surgical inpatients with serious treatable complications 153.55% SAME
Iatrogenic pneumothorax rate 0.2% SAME
In-hospital fall with hip fracture rate 0.09% SAME
Postoperative hemorrhage or hematoma rate 2.48% SAME
Postoperative acute kidney injury requiring dialysis rate 1.8% SAME
Postoperative respiratory failure rate 6.47% SAME
Perioperative pulmonary embolism or deep vein thrombosis rate 3.22% SAME
Postoperative sepsis rate 5.28% SAME
Postoperative wound dehiscence rate 2.35% SAME
Abdominopelvic accidental puncture or laceration rate 0.83% SAME
CMS Medicare PSI 90: Patient safety and adverse events composite 0.82% SAME

Skilled Nursing Facilities Near SENTARA CAREPLEX HOSPITAL

Many hospital patients are not ready to return home after a hospital visit. If recovery is going to be protracted, doctors will often advise that the patients recuperate at a skilled nursing facility. Below is a list of the skilled nursing homes near SENTARA CAREPLEX HOSPITAL ranked by their CMS 5-Star Overall Rating.

Facility Name Overall Rating
Lake Prince Woods, Inc 5:
Harbor's Edge 5:
Westminster-Canterbury On Chesapeake Bay 5:
The Chesapeake 5:
Windsormeade of Williamsburg 5:
Riverside Lifelong Health and Rehabilitation Sanders 5:
Seaside Hhc @ Atlantic Shore 4:
Our Lady of Perpetual Help 4:
Riverside Lifelong Health and Rehab Smithfield 4:
Northampton Nursing and Rehabilitation Center 4:
The Newport Nursing and Rehabilitation Center 4:
Coliseum Nursing and Rehabilitation Center 4:
Woodhaven Hall at Williamsburg Landing 4:
Riverside Lifelong Health and Rehabilitation Patri 4:
Maimonides Health Center of Virginia Beach 3:
York Nursing and Rehabilitation Center 3:
Consulate Healthcare of Williamsburg 3:
Autumn Care of Chesapeake 2:
Oak Grove Health and Rehab Center, LLC 2:
Princess Anne Health and Rehabilitation Center 2:
Greenbrier Regional Medical Center 2:
Portside Health and Rehab Center 2:
Kempsville Health and Rehab Center 2:
Autumn Care of Norfolk 2:
Lake Taylor Hosp 2:
Bayside Health and Rehabilitation Center 2:
James River Nursing and Rehabilitation Center 2:
Riverside Lifelong H and R Warwick Forest 2:
Regency Health and Rehabilitation Center 2:
Nans Pointe Rehabilitation and Nursing 1:
Chesapeake Health and Rehabilitation Center 1:
Autumn Care of Suffolk 1:
Consulate Health Care of Windsor 1:
Autumn Care of Portsmouth 1:
Rosemont Health and Rehab Center, LLC 1:
Waterside Health and Rehab Center 1:
Portsmouth Health and Rehab 1:
Thalia Gardens Rehabilitation and Nursing 1:
Birchwood Park Rehabilitation 1:
Norfolk Health and Rehabilitation Center 1:
Cypress Pointe Rehabilitation and Nursing 1:
Signature Healthcare of Norfolk 1:
Northern Cardinal Rehabilitation and Nursing 1:
Colonial Health and Rehab Center, LLC 1:
Bay Pointe Rehabilitation and Nursing 1:
Virginia Beach Healthcare and Rehab Center 1:
Consulate Health Care of Norfolk 1:
Norview Heights Rehabilitation and Nursing 1:
Waterview Health and Rehab Center 1:
Hampton Health and Rehab Center, LLC 1:
Newport News Nursing and Rehab 1:
Bayside of Poquoson Health and Rehab 1:
Old Dominion Rehabilitation and Nursing 1:
Williamsburg Post Acute and Rehabilitation No Data

Medical Groups Affiliated with SENTARA CAREPLEX HOSPITAL

There are 568 doctors and 87 medical groups that are affiliated with SENTARA CAREPLEX HOSPITAL.

Affiliated Doctor Groups


The list of medical professionals associated with SENTARA CAREPLEX HOSPITAL is very long, so we have added another pages. See a list of medical professionals associated with SENTARA CAREPLEX HOSPITAL.